TRACKERSHOP LTD Reviews 

First dealings with this company and happy to recommend. Our new insurance required installation of a tracker. From start to finish the process was simple, even amending installation to an earlier date was accommodated. Text in morning to confirm slot allowed me to go about my mornings business. Engineer was then at my address within 20minutes of confirming en route. Installation was done within an hour, our engineer Edson was excellent and gave good advise on use. Thank you

I had a Tracker fitted Great experience the engineer informed me the night before of the time they would arrive which they did on time they installed the device and gave me full detail instructions on how to setup the app and account very smooth transaction

Great service and persistence from the Tracker team! This was my second time using them, and I was stressed when Tony couldn't fit the Ghost Immobiliser after trying two different units. However, they didn't give up, and Mike came out today and got it sorted. Highly recommend their dedication!

Mike turned up at the time he said he would & within a couple of hours I had my new tracker & ghost fitted, excellent service !

I left a review in July, next day Adam replied apologies given asking me to contact him directly. I did so and have repeated the email last week. No response as yet I am still waiting for my refund. Absolutely terrible lack of response but not surprised.

Edson carried out my S5 and Ghost install today. He done a great, neat, efficient install and took me through the usage clearly. Great service through all stages.

Edson gave me updates on arrival time and came exactly as stated. He was very efficient and explained to me what he was going to do and then did it all surprisingly quickly. I was given a full explanation and information on the system before he left and my dog liked him. Nothing more needed!

Great communication leading up to the visit and on the day. Very smooth installation and excellent run though afterwards. Would highly recommend

Edson was incredible, came bang on 8am, was incredibly quick installing it within 30 minutes AND he also completely unprompted did my dashcam wiring for me as well. Top tier service 5 stars all round

Marcus arrived on time to install the Ghost immobiliser and Scorpion Tracker. The job was completed to high standard and he gave comprehensive instructions on how to operate the system
Very happy with the service

Absolutely shocking took my money then they ran to the hills. Chased for fitting day got it eventually however when they turned up to fitted dash cams they didn’t have them. Said they should have been posted to me before hand lies as the guy who snatched my money said they would bring them. Then 3 calls later bare in mind my wife took the day off work they were going to resolve asap and ring me back with all the updates. 3 hours later still no call so another call to them. They then put me on hold then transferred me to the fitting company who didn’t have a clue what was going on. Stay well clear as another phone call to them tomorrow cancelling everything and refund wanted. Shocking customer service shocking service full stop.

It takes a lot for me to write a bad review of a company, but my experience with Trackershop was dreadful.

A year ago, I had a Ghost Immobiliser fitted by them on my car after my first one was stolen. Less than 24 hours after installing, I went to start the car and it was flat. The car alarm then wouldn’t stop going off at 2 in the morning and wouldn't stop till I disconnected the battery, waking up the whole street.

Trackershop sent a second installer out a few days later, who confirmed that the first install was done incorrectly and he then refitted it. I had to hire a car in the meantime to get to and from work and pick the kids up.

When fixing the install, the second engineer also pointed out that the first one had snapped the panel of my car where he chose to install the tracker (and never said anything….). The second installer said he would have the office replace the panel and they would come and fit it.

Fast forward a whole year later- I have been emailing and calling them. They keep telling me someone will get back to me but they never do. I've even suggested they reimburse me for the panel and I'll go and fit it myself- still nothing. I get passed to different departments and people constantly. All in all I must have racked up 5 hours on hold with them.

I’ve been really patient with them and given them so many chances to put it right.

In summary- they botched the first install, left me without a car and out of pocket. They damaged my car and have still not put it right 12 months later.

Edson Dias has restored my faith in Trackershop. I was frustrated with Trackershop for the last 2 weeks as my first installation appt, the engineer never showed up and when I called Trackershop I was told the technician ran out of product ( mind you my appt was 8am - 12pm) so not sure how this was possible. My second appt was scheduled with another technician a few days later and this gentleman took 3 hours to figure out how to install the immobiliser and then said it wasn’t working because the Ghost pro isn’t compatible with a Range Rover. At this point I was fuming and couldn’t wait to ask for a refund. I called customer service and told them about the 2 terrible attempts and how my time and patience was wearing thin. They finally sent me one of the in-house technicians called Edson Dias and a) he turned up on time which the other 2 couldn’t do b) Edson installed the immobiliser in 1 hour and then explained how to use it etc. He was very experienced and he was able to finally sort this matter out. I would give Edson 5/5 but I have marked 4/5 for Trackershop because of what they put me through.

From the first telephone call. All the promises and eager to deal. Then nothing. No contact until I rung them 2 days later. Today was fitting day and as quoted on email will let me know in the morning of fitted the exact timing. I had 10-14.00. . I called them yet again to finalise my time .whilst on the phone to them the installer called me at 12.52. To say he'd be about an hour. By this time I've lost all trust in the company and demanding a full refund. They've been bought out by scorpion and can't handle the work load. .
THINK ABOUT YOUR CUSTOMERS. WE ARE THE ONES THAT PAY YOU.
TERRIBLE COMMUNICATION LOSS OF TRUST NEVER AGAIN AND WOULDNT RECOMMEND

Great service prompt and professional Edson was v knowledgeable and a pleasure to have around thx!!

Booked a tracker to be fitted but had a few Communication issues which were resolved and lead to a refund being given.
Adam was very helpful in dealing with the problem.

Edson Dias the engineer who came to fix immobiliser for my vehicle was great at his work. He fixed my wiring of my dashcam too. I appreciate his time and patience with his work.
Thank you Edson.

Called in to get booked in for a ghost as I used these guys a couple years ago and had not a single bad thing to say. Chose to get booked in with them again as we’d bought a new car. Spoke to Yas got everything sorted quickly just waiting for call from SGH now. Couldn’t fault anything from Trackershop’s end.

Huge thank you to Edson for his quick, professional and clean work on installing our immobiliser. He was very knowledgeable and worked on similar vehicles before, reassured us every step of the way, and stayed with us to complete all the testing. 10/10 service!