TRACKERSHOP LTD Reviews 

Please don’t waste your time with this company and don’t trust the other reviews which I did and made the mistake and did !!
I ordered, paid and was given a date in March after reading the reviews. All good as the installation date came closer and I had not heard I chased Trackershop. Seems my order was mis placed and they could not keep to the promised date. Fair enough these things happen - next date booked In the meantime I don’t want to risk using my car so from I am hiring a car. The second date is approaching so again I call ( you can hand in for up to 24 mins !!) yes it’s booked and the last confirms the engineers name where he is travelling from and says I am the first call of the morning - great I plan my day around this. Today it’s now 11.00 no engineer and the doubt is in my mind … so I make the call this time the call only takes 14 mins to answer. The gentleman places me on hold and makes enquiries- yes your on the list today the engineer will be with you about 1.00 - so yet a further change of my plans and my day …… let’s see what 1.00 brings …….to be continued ….

Good communication from the company, installer was on time and explained everything. Would recommend

Quick efficient and very respectful and very knowledgeable when I asked the fitter questions

I bought a GPS tracker from Trackershop a few years back now and not only has the unit been really reliable and very useful, the guys there are really first rate if you've any questions/issues. If and when the 3G network final gets decommisioned, I'll certainly be a return customer for an upgrade!

Everything went smoothly and it all works, great fitter that helped explain the start up and disabling of the ghost system

19/04/26. Age old story of the company being great until something goes wrong. I bought a Scorpion S5 Tracker & Ghost 2 Immobiliser from trackershop. I've had problems with the Ghost since October 2025, it sometimes won't arm or disarm, flashes too many times (up to 6 on occasion) and sends my car and the display haywire.
I had an engineer visit in December 2025, only because I had to contact Ghost myself, who were great and advised that the unit may need a firmware update. I passed the information onto trackershop and an engineer turned up, did the update and left. The update didn't work and still having problems on a more frequent basis. No matter how many times I call trackershop, I'm always told "we need to get an engineer to visit and will get back to you" total BS. It's now mid April 2026 and still no closer to getting a fix. I was also given an email address of another company to contact in writing. I think they just want me to give up and live with it, that's not going to happen.

Great services provided by Edson Dias and make it more easy to use the immobiliser.

The whole process from purchasing and installing was very good

Well where do I start? Completely painless from start to finish. TrackerShop were very fast and prompt in booking my appointment and arranging install. The installer was fantastic! He was straight to point, got to work right away, and he was very accommodating, showing me how to use the Ghost and its different functions. Honestly wouldn’t hesitate to recommend TrackerShop to anyone! If you’re unsure, please let this review put your mind at rest! Thank you TrackerShop!

Easy to deal with accommodating, easy to use and the engineer was very good would highly recommend.

There is a lot of choice in the market and I am glad I went with the Tracker Shop. From the initial sales inquiry, to the install and follow up post implementation support, the journey has been seamless and trouble free. I don't normally post reviews, but fair play to these folks, it was a job well done!

Technician was friendly and knowledgeable, and arrived on time. Equipment works very well with the app and gives confidence that the vehicle is secure. Would highly recommend.

Great service and great products. Very happy!

excellent service provided by dias fast and efficient

The issue has been resolved along with a discount so I’m changing my score from 1 to 4 stars as I believe it was not their usual service.
Absolutely shambolic!!. I chose to use this company because they offered fitting in 1-2 days. On placing the order I couldn’t get a fit date till 10 days. I was supposed to get a call with a rough time slot the night before but that never happened. I called the next morning and after various being put on hold for 10-20 mins at a time I was told between 12 and 4 so I lost a days work waiting. At 4.30 I called to chase up and after another 20-30 minutes hold I was told there had been a mess up with the booking and it wasn’t going to happen today. So I cancelled the order. I’ve been called several times by junior staff members to try and rebook but as yet I wait for my refund or a call from a senior member of staff or even an apology!! I’m still without my ghost immobiliser or the £500 I paid up front.

Technical team were very helpful and solved my issue.
Thank you.

After a frustrating start to the week — four calls, several promised callbacks that never came — we finally got through to Reece, and everything changed. He took the time to listen properly, contacted the original fitter to gather the details, then went a step further by arranging a new appointment with another fitter that worked perfectly with our travel plans.
Within 15 minutes, he had everything organised: date, time, location, all sorted.
A huge thank‑you to Reece for taking ownership and turning a poor experience into a positive one.

Edson came out to fit , highly knowledgable and really helpful in explaining the product, how to use and also further recommendations. Amazing job and took a lot of care too. Thanks

I bought the Scorpion S5 Tracker and driver immobiliser from here, all seemed well, install done wednesday 25th March. Until i Car started without the fob etc.
Spoke with Scorpion Tech Services who diagnosed the fobs aint working correctly and the install will need redone.
New kit has been sent out and engineer from Scorpion to ensure its installed CORRECTLY.

Emails sent, after still no appointment to RECTIFY the issue from there end.

Prompt Response & very courteous. Couldn't do enough...