TP Toys Reviews 

Order placed 5th July
Delivery expected on 17th July. Took a day off work to wait for delivery, nothing showed up, no communication. Tracking shows its “at delivery depot” & has been for days. Delivery service shocking & customer service not great either, AI generated.

They don’t put the negative customer reviews on their website! I receive my order and it was damaged. I’ve tried to contact them for 6 days with no response, so disappointing

I ordered a Tipi hanging tent for my grandson's 4th birthday. He absolutely loves it! It's very sturdy and extremely well made, great value for money. It was easy to put together and looks great in his garden.

Great product we bought the swing seat. Great service

At the beginning of June our Swingball broke- we needed a new ball a tether. I ordered one and it came a few days later. After about three weeks use it broke. I got in touch with TP Toys to ask for a replacement. I got a bot! Having typed in my question it immediately put me through to a human member of staff (Bea) who dealt with my query. I've never had such an easy time on a Live Chat. Bea was helpful and friendly, telling me exactly what I need to do and what information I needed to provide, and then waited patiently while I sorted that out. The whole process literally took five minutes and a replacement ball and tether arrived two days later. I think the customer service I got was exceptional and the "no fuss" approach reflects well on TP Toys - highly recommended. And a big thank you to Bea who made me feel listened to, appreciated and welcomed - all through a Live Chat system. Outstanding!

Ive bought TP Forest Multiplay Single Wooden Swing & Slide Set - FSC® certified. I wrote a negative review but its not been published.I sent email in regarding of it and still nothing had been done.
I feel they dont wanna publish bad reviews on their website.
The product has very narrow slide, one part missing and in the instruction was different type of screws then had been supplied.

Previously I gave 4 stars as there was an error with the order, but as the lovely Jackie sorted it all very promptly it’s now 5. The swing is fabulous and I love how the quad pod changes with ages so you don’t have to purchase other swings as your little one grows. I would recommend TP toys and will buy from them in the future.

BUYER BEWARE! TPToys, 4 in 1 swing (purchased off the SUFS scholarshop/MSS) dropped my granddaughter! I had it in the toddler position.
I have a long email feed with Jackie Price, the company's lead advisor, due to my granddaughter falling out of the 4 in 1 swing. I reported the incident and Jackie did nothing but argue it was not possible. She said she and a colleague were unable to pull the straps through the slits. I responded with a hypothesis of the c clips being able to pull through the seat from the normal Florida heat, plus the 32 pounds of weight and gravity pulling down, because I was unable to put the c clips back through the slits and make a video of them being pulled out again per her request. I shared a lot of images of the plastic at the slits without the straps on, the lightened areas at the edges of the slits, from the tension of the c clips pulling through when it dropped my granddaughter, and even a picture of my granddaughter in the swing before she fell because Jackie said it was not possible the straps were on her. The straps came pre installed, the picture shows them used properly on my granddaughter. She said this incident does not warrant further investigation, because the seat has been sold for over 10 years and there are no other reports. I am grateful my granddaughter only sustained scrapes and bruising, and not a broken arm or leg from this incident. All incidents warrant investigation when a child's safety is at risk. I didn't want to take the time to report this mild injury to the company, because I juggle a household of 8, plus have my granddaughter over once or twice a week, but did because I don't want other children to get hurt. I am truly shocked at the lack of concern/care by this company. I wish I could be leaving a 5 star rating, explaining amazing customer service, but instead, I am here to make others aware that their child could fall from the 4 in 1 swing and TPtoys does not care. They need to switch their c clips to larger, flattened washers like car seat, booster seat, and highchair companies use, and falls will not happen.

I ordered a climbing frame from you having been encouraged to do so by your ‘48 hour delivery’ as we wanted it in time for the weekend. However, it still hasn’t arrived 5 days later and looks to just be stuck in the delivery depot. I can’t get through on the phone to you and your response via email seems to be AI generated and just directs me to the tracking information. I have a 5 year old child that has told her friends it will be there for their play date on the weekend. How disappointing. Please can someone help?

Ordered 16 days ago. No dispatch notice, no tracking details. Eventually discovered goods not yet processed. Customer services said they would check, no follow up. Complained again, no response. Complained through Shopay, no response.
They have had a significant amount of my money for some time and no useful communication. They advertise fast delivery!

It’s been a very disappointing experience with TP Toys. We received our swing set over a week ago, but unfortunately it arrived with a faulty bracket, making it impossible to assemble.

I’ve spent the past week repeatedly chasing customer service for a replacement part, but despite my efforts, I’m still waiting for any meaningful action. The lack of urgency and communication has been incredibly frustrating, especially when all we need is a single replacement part to complete the build.

I expected much better customer service and a much quicker resolution.

Ordered goods in plenty of time for my Grandsons birthday, goods never arrived within advertised delivery time.
Tried customer service to chase up my order and got a response from a chat bot
Eventually got an e-mail from customer services after delivery completed
Will not purchase from TP Toys in the future

Can't fault tp toys. I've bought several items and they have all been good quality. The only complaint is the quality of the instructions

Delivery driver didn't deliver to our address, dropped item off at the local nursery so we had to arrange to collect from them.

Opened the box to find parts missing.

Only reply we have had about this is from AI. No response from customer services in any attempt to rectify or refund.

Recently purchased the aqua slide.
And it's the best fun garden item we've ever purchased.
Easy to use. Excellent quality. Children just love it and play for hours. Making their own version of the 'I'm a Celebrity' Cyclone Race.
The company were great too to deal with.

Very dissapointed with tp toys! I ordered a slide and paid extra for nominated day delivery for thurday, as it was my grandsons bithday present.Nothing came and i waited in all day. Emails sent and after being told id be past to their team! No responce what so ever. I now dont know where my slide is as the tracking info doesnt tell me! Very poor service and very sad grandson!

We needed a replacement part for our climbing frame. We emailed and had a very fast response and the part needed was sent out to us very quickly

This was a great quality product and was dispatched even more quickly than anticipated arriving in less than 48 hours. Fantastic all round cannot fault

We have had a range of TP products over the years.

Always good quality and whever there has been an issue Customer Services has always been on hand to help, from replacement parts to warranties :)

Ordered a swing and a slide for my daughter’s birthday, website says 3-5 days delivery. 11 days later and it’s still not been dispatched. Tried to get hold of customer service and can only get replies from an AI bot. I now don’t have my daughter’s birthday present, nor the money to get one elsewhere. Nice one.