EV cars come in different battery sizes. There was no provision for entering this when making an online application. I was fortunate to get a salesperson who knew how to change the upper limit of our... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good to deal with. Good communication through the one claim we have made so far on our car policy. Competitive rates. Would be 5 stars but recently stopped offering a multi policy discount so no benef... See more
Company replied
It was fast and simple to get a free quote online. Got 2 months free (equivalent) which is what made my decision, as it was similar price to another company without the 2months free incentive. So f... See more
Company replied
It was so easy to set up and organise with no fuss or stress involved. Having contents and car for the same price I was paying for just the car with another insurer was just icing on the cake. I foun... See more
Company replied
Company details
Written by the company
Tower is Kiwi born and bred insurance company that's been around for over 150 years. We're always looking for new ways make insurance simple like making sure our policies are written in plain language, offering a range of simple and flexible options to suit your needs and making it easy to manage your insurance online in your own time with My Tower.
Contact info
Level 5/136 Fanshawe Street, 1010, Auckland, New Zealand
- 0800 379 372
- www.tower.co.nz
4.3
Excellent
4K reviews
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It was easy to sign up but my issue atm…
It was easy to sign up but my issue atm is my first payment went out last wk and not this week - I don't understand what's happening i thought it was weekly?
9 July 2026
Reply from Tower
Hi Terri-Anne,
Thank you for getting in touch! Tower doesn't offer a weekly payment option unfortunately - our payment frequency options are: fortnightly, monthly, quarterly, six-monthly and annual.
Your payment schedule from inception will outline the correct payment schedule you're on.
Thanks,
Tower Team
Fast and easy and convenient to apply…
Fast and easy and convenient to apply insurance online two minutes done.
21 July 2026
Reply from Tower
Kia Ora Raymund,
Thank you for sharing your experience with our online quote to buy portal - we're thrilled to have you on board with us!
Warm regards,
Tower Team
Reply from Tower
Hi,
Thank you for sharing your feedback obtaining cover with Tower! We appreciate your kind words.
Thanks,
Tower Team
The insurance was easy to obtain and…
The insurance was easy to obtain and the form filling simple.
Guess it could have been easier given our other insurances are with you - ' has anything chamged?'.
20 July 2026
Reply from Tower
Hi Cape,
Thank you for sharing! We're delighted to hear you continue to trust Tower as your insurer and that entering your details for your new asset was so simple.
Warm regards,
Tower Team
Reply from Tower
Hi Sarah,
Thank you for sharing your experience with us - we're delighted to hear you found it so easy to get cover in place.
Warm regards,
Tower Team
The lady I dealt with helped to move…
The lady I dealt with helped to move all my insurance from Kiwi Bank to Tower and best of all she arranged for everything to be transferred over without me having to do anything.
17 July 2026
Reply from Tower
Hi Manawa,
Thank you for your kind review! We're thrilled to hear that your move to Tower from Kiwibank went smoothly and that our team made this transition easy.
Warm regards,
Tower Team
Reply from Tower
Hi John,
Thank you for taking the time to leave us a review of your recent experience with our team. We're pleased to hear that you felt like the team were patient and taking the time to listen to you.
Warm regards,
Tower Team
Good service from call center staff
19 July 2026
Reply from Tower
Kia Ora Meagan,
Thank you for your lovely feedback of our staff and service recently! We really appreciate you taking the time to share this with us.
Warm regards,
Tower Team
Reply from Tower
Hi Stan,
Thank you for your kind review of our service! We're pleased to know you're happy with our team and service.
Warm regards,
Tower Team
Very good experience
I was nervous applying for the insurance quote and taking up the policy, I am an elderly woman (85) who had become unhappy with the company I had been with for many years. Tower made it so easy to do online, explaining all the steps along the way, and the secure payment details were appreciated. Very happy with the experience.
17 July 2026
Reply from Tower
Hi Philippa,
We are so pleased to know that you were able to navigate the online quote journey and organise your new cover with Tower in a way that made you feel at ease.
Thank you for taking the time to share this feedback with us - we look forward to providing you cover moving forward!
Warm regards,
Tower Team
Reply from Tower
Kia Ora Rolando,
Thank you for your review - we appreciate your feedback and your trust in Tower to cover your home.
Warm regards,
Tower Team
Been with tower and easily to deal with…
Been with tower and easily to deal with multiple insurances
18 July 2026
Reply from Tower
Kia Ora Claude,
Thanks for your kind review - we're thrilled that we have continued to leave a positive impression on you and that you continue to trust us as your provider!
Warm regards,
Tower Team
Until I have my question answered about…
Until I have my question answered about how to pay the premium by Internet Banking that doesn’t involve directing me to your website,( which I found patently useless) you will continue to get a low rating.
18 July 2026
Reply from Tower
Hi Patricia,
Thank you for your review - we're sorry to hear that your recent interactions with our team haven't left you satisfied.
I have resent you a copy of your renewal pack, which includes your policy invoice and at the bottom of this page it provides you details of our bank account details and the reference to enter to pay Tower via internet banking.
If you require further assistance, please reach out to our team on 0800 808 808.
Thanks,
Tower Team
Quick and easy set up
Quick and easy set up. Good easy quotes. Fast and great communication.
18 July 2026
Reply from Tower
Hi Anthony,
Thank you for your kind words and for sharing your experience of the time and process to organise new cover. Welcome onboard!
Thanks,
Tower Team
Reply from Tower
Hi Simranjeet,
Great service is an important factor to us - thank you for letting us know we have delivered this to you!
Warm regards,
Tower Team
Reply from Tower
Hi Neil,
Thank you for your review! We're thrilled to have you onboard with us and look forward to providing you with suitable cover for your needs.
Thanks,
Tower Team
Very easy to navigate my way through…
Very easy to navigate my way through the questions
18 July 2026
Reply from Tower
Hi Hayden,
Thank you for taking the time to let us know how you found the process - we appreciate your feedback!
Thanks,
Tower Team
Reply from Tower
Hi Joanne,
Thank you for sharing your experience with Christine - we'll pass on the feedback!
Warm regards,
Tower Team
Reply from Tower
Kia Ora Ungatea,
Thanks for taking the time to acknowledge the service you received from our team - we appreciate it!
Warm regards,
Tower Team
Reply from Tower
Hi Belinda,
Thanks for your review - we're pleased our website journey and promotions benefited you when organising new cover recently.
Thanks,
Tower Team
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