EV cars come in different battery sizes. There was no provision for entering this when making an online application. I was fortunate to get a salesperson who knew how to change the upper limit of our... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good to deal with. Good communication through the one claim we have made so far on our car policy. Competitive rates. Would be 5 stars but recently stopped offering a multi policy discount so no benef... See more
Company replied
It was fast and simple to get a free quote online. Got 2 months free (equivalent) which is what made my decision, as it was similar price to another company without the 2months free incentive. So f... See more
Company replied
It was so easy to set up and organise with no fuss or stress involved. Having contents and car for the same price I was paying for just the car with another insurer was just icing on the cake. I foun... See more
Company replied
Company details
Written by the company
Tower is Kiwi born and bred insurance company that's been around for over 150 years. We're always looking for new ways make insurance simple like making sure our policies are written in plain language, offering a range of simple and flexible options to suit your needs and making it easy to manage your insurance online in your own time with My Tower.
Contact info
Level 5/136 Fanshawe Street, 1010, Auckland, New Zealand
- 0800 379 372
- www.tower.co.nz
4.3
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Repairs
Team friendly and helpful. A bit disjointed with using assessor. Comms a bit mixed. Otherwise good experience
6 August 2026
Tower are the best can't fault there…
Tower are the best can't fault there service great
8 August 2026
made it easy on line
8 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Good company
7 August 2026
Reply from Tower
Hi James,
Thanks for your feedback - we appreciate you taking the time to leave us a review.
Thanks,
Tower Team
Easy
Easy, Honest, Affordable and fast service I highly recommend Tower Insurance to anyone.
7 August 2026
Reply from Tower
Kia Ora Shane,
Thank you for taking the time to leave us a review of your experience! We're delighted to hear you appreciate the service and pricing and are willing to recommend Tower Insurance!
Warm regards,
Tower Team
Reply from Tower
Hi Craig,
Thanks for your review - we appreciate your feedback!
Warm regards,
Tower Team
Tower Insurance has taken care of our…
Tower Insurance has taken care of our needs for many years and always been supportive! Wonderful staff who are patient and very respectful. Highly recommend Tower Insurance
13 August 2026
Reply from Tower
Hi John and Maggie,
Thank you for your kind words around your experience with us over the years - we appreciate your loyalty and that you continue to trust us with your assets.
Warm regards,
Tower Team
Reply from Tower
Hi Ingela,
Thanks for sharing your experience. We're sorry that there was a delay in your call being answered recently but we appreciate you holding the line until you received assistance to set up your new policy.
For future reference, our policy covers replacement vehicles under your existing policy for up to 14 days as a benefit to allow you time to get home before needing to organise cover for the new vehicle.
Warm regards,
Tower Team
Was so easy to do online
Was so easy to do online. Also phoned in to change a policy and the staff were great.
7 August 2026
Reply from Tower
Hi Faye,
Thanks for your feedback! We're thrilled the process was easy online and that when you spoke to our team that they were helpful as well.
Thanks,
Tower Team
Reply from Tower
Hi David,
Thanks for your positive review - we appreciate you taking the time to leave us feedback.
Thanks,
Tower Team
First time arranging new vehicle…
First time arranging new vehicle insurance using the on line system. Was aprehensive starting it , but found it an easy system to use .
29 July 2026
Reply from Tower
Hi Peter,
Thank you for trying out our MyTower portal to organise new cover - we're pleased to know that it was intuitive and easy to use for you!
Warm regards,
Tower Team
I meant 10/10
4 August 2026
Reply from Tower
Kia Ora Arana,
Thanks for your kind words, we appreciate your business and that you have taken the time to leave us a review.
Warm regards,
Tower Team
Reply from Tower
Kia Ora Brendan,
Thanks for your feedback around our pricing! We're pleased to know our pricing suits your needs and it's even better that your renewals managed to have a decrease from the previous year!
Thanks,
Tower Team
I did it on line and got a good deal as…
I did it on line and got a good deal as well as 2 months free, great thanks.
7 August 2026
Reply from Tower
Hi Derek,
Thank you for your review! We're pleased to have you choose to insure another asset with Tower - even better when it includes a discount!
Thanks,
Tower Team
Reply from Tower
Hi Andrew,
Thanks for your positive feedback and choosing to insure your new vehicle with Tower!
Warm regards,
Tower Team
Reply from Tower
Hi Glen,
Thanks for your kind words on your recent interaction with our team! We'll pass the feedback on.
Warm regards,
Tower Team
Their helpful it was nice
Responsive nice they explain well how did the insurance work awesome people to chat
7 August 2026
Reply from Tower
Hi Christopher,
Thank you for the kind review! We'll pass on the feedback to the staff member who assisted you.
Warm regards,
Tower Team
Reply from Tower
Hi there,
Thanks for your kind words around our cover and pricing. We're pleased to be able to meet your needs.
Warm regards,
Tower Team
Reply from Tower
Kia Ora Linda,
Thanks for your kind words! We're pleased you have continued to trust Tower and appreciate your loyalty.
Warm regards,
Tower Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.