TourRadar Reviews 

10,204
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 1,425 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the booking process for being easy, smooth, and efficient, often highlighting its clear layout and straightforward nature. People frequently commend the staff for their helpfulness, friendliness, and patience, noting their dedication to custom-fitting tours and providing excellent service. Reviewers also appreciate the prompt and timely responses from staff, ensuring their questions and concerns are addressed quickly. However, some customers noted issues with tour operators, mentioning poorly organized trips or services not delivered as booked. A few also found customer support difficult to reach or perceived as unhelpful when problems arose.

What people talk about most

Booking process

Clients share positive opinions on the booking process, with many reviewers finding it easy and... See more

Staff

Customers had positive experiences with staff, consistently describing them as responsive, helpful, and... See more

User experience

Users describe positive interactions with user experience, consistently finding the booking process easy,... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the fast and prompt... See more

Service

Consumers find service to be positive, with many reviewers highlighting fast responses and helpful support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Well laid out booking process very informative about what is and isn’t included which is very important to avoid those on the day shocks. Overall hope the experience of the tour is as pleasing as th... See more

Company replied

Rated 5 out of 5 stars

We booked a bespoke tour for 2 as one of us uses a manual wheelchair. Amit our agency contact was very good and patient in accommodating our various requests and timetable. If the tour is as good a... See more

Company replied

Rated 5 out of 5 stars

I had the opportunity to visit Northern India including the Taj Mahal. My driver was excellent. His name was Pradeep Singh. He was very patient and did his best to find the cleanest washroom while... See more

Company replied

Rated 5 out of 5 stars

Easy to book. Greatest difficulty I had was so many options of tours. Being Able to connect to actual tour operators is a bonus unlike some other websites. Tour radar operators also go to talk abou... See more

Company replied


Company details

  1. Travel Aggregator
  2. Bus Tour Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Tour Agency

About TourRadar

Written by the company

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

10K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(10,204)

1,320 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

book easy

The booking experience was quick and easy
everything was straight foward

17 June 2026
Unprompted review
TourRadar logo

Reply from TourRadar

We appreciate your feedback!

We're thrilled that you found the booking process quick and easy. As the largest online selection of multi-day organized adventures, TourRadar aims to make discovering and booking unforgettable trips as seamless as possible. We can't wait to be part of your next journey.

Thank you, The TourRadar Team

Rated 3 out of 5 stars

things that need to be fixed

T here was nobody to meet us at airport ,there was mix up on dates for battle of the bulge that only goes on Saturdays the guide told us. then the tour of Antwerp was canceled the fill in was a chocolate
works which only lasted one hour. The Hotel was fine but was a long way from the boarding spot at least 30 to 45 min, other than that was lovely trip

3 April 2026
TourRadar logo

Reply from TourRadar

Hi Jennifer,

Thank you for your feedback and sharing the lovely aspects of your trip. I understand how the mishaps with the airport pick-up and itinerary could impact your experience. Our team will reach out to discuss these concerns and support you. With our 24/7 Travel Experts, we're here to make your adventure planning smooth and enjoyable.

Safe travels,  
The TourRadar Team

Rated 3 out of 5 stars

I am still waiting for any emails with…

I am still waiting for any emails with receipts

15 June 2026
Unprompted review
TourRadar logo

Reply from TourRadar

Hi Heidi,

Thank you for sharing your experience. We understand how reassuring it is to have your booking confirmation arrive promptly, and we want to help get this sorted for you. Having reviewed your booking, it looks like your email provider is currently blocking our messages, which is why the confirmation hasn't reached you.

We can either update the email address on file or talk you through unblocking us, whichever is easier for you. Please give our team a call and we'll take care of it together. We're available 24/7.

Kind regards,
The TourRadar Team

Rated 5 out of 5 stars

It's an expensive experience...

It's an expensive experience...this is my third trip with TourRadar...very user friendly payment portal. Hope for another good trip.

17 June 2026
Unprompted review
TourRadar logo

Reply from TourRadar

Hi Karen,

Thank you for your wonderful review! We're thrilled to have you as a loyal traveler and glad you enjoy our user-friendly portal. With adventures in 160+ countries, we're excited to help plan your next thrilling journey.

Safe travels,  
The TourRadar Team

Rated 5 out of 5 stars

Excellent Agent for travelling around…

Excellent Agent for travelling around the world, I booked a tour 7 Days to Viet Nam, it is fantastic tour to Ha Noi, Ha Long Bay, Hoi An, Da Nang and more. It is easy to book. Special Hannah completed update with my journey. The tour Guiders did very good jobs speaking English and Vietnamese fluently. I suggest anyone who wants travelling to Viet Nam or anywhere around the world. searching and booking on Tour Radar is the best Agent.

31 May 2026
Unprompted review
TourRadar logo

Reply from TourRadar

Hi Mao Farrell,

Thank you for your excellent review! We're delighted that you enjoyed your adventure to Vietnam. It's wonderful to hear Hannah provided such great service and that our tour guides impressed with their language skills. With our Best Price Guarantee, we're thrilled to be your top choice for global adventures.

Adventure awaits,  
The TourRadar Team

Rated 5 out of 5 stars

Booking a bespoke tour taking account of a wheelchair user

We booked a bespoke tour for 2 as one of us uses a manual wheelchair.
Amit our agency contact was very good and patient in accommodating our various requests and timetable.
If the tour is as good as Amit's service then we will be more than happy.
The booking arrangement through Tour Radar allowing payment over a period is excellent and easily administered.

14 June 2026
Unprompted review
TourRadar logo

Reply from TourRadar

Hi Brian,

Thank you for your thorough review anf for booking with TourRadar! We're delighted to hear Amit provided excellent service and that you're pleased with our Payment Plans. We look forward to welcoming you back for more adventures.

Best regards,  
The TourRadar Team

Rated 5 out of 5 stars

Straight forward process

Easy, straight forward

11 June 2026
Unprompted review
TourRadar logo

Reply from TourRadar

Hi John,

Thank you for your great review! We're glad you found the process easy and straightforward. With our Best Price Guarantee, you can always explore adventures with confidence. We hope to welcome you back for more exciting organized adventures.

Happy Travels,  
The TourRadar Team

Rated 3 out of 5 stars

Credit Card.

I wanted to use 2 different credit card, cause it was 2 families traveling but we could not spilt the payment.

10 June 2026
Unprompted review
TourRadar logo

Reply from TourRadar

Hi Tara,

Thanks so much for your feedback, and for booking with us!

While we aren't able to split a single booking across two credit cards, groups travelling together can place separate bookings and pay on their own cards — just note in each that you're travelling as a group. And where a deposit is paid rather than the full amount upfront, co-travellers can be invited to pay toward the remaining balance on their own cards before final payment is due.

We hope these options help next time, and with 50,000+ adventures to choose from, we'd love to welcome your families back.

Have a great adventure,
The TourRadar Team

Rated 5 out of 5 stars

Fantastic

very good app, lot of options to choose from, and payment is protected.

29 August 2025
TourRadar logo

Reply from TourRadar

Hi Suraj,

Thank you for your fantastic review! We're delighted to hear that you find our app very good and appreciate the security of our payment process. With over 50,000 organized adventures to choose from, we invite you to explore even more thrilling experiences in the future.

Warm regards,  
The TourRadar Team

Rated 4 out of 5 stars

I tried to book on line but as an end…

I tried to book on line but as an end result, rang and booked over the phone

10 June 2026
Unprompted review
TourRadar logo

Reply from TourRadar

Hi Graeme, thank you for your feedback.

We're pleased to hear you were able to complete your booking with the help of our Travel Experts. We understand the online booking process didn't fully meet your needs on this occasion, and your comments help us continue improving the experience for future travelers. With 24/7 support, we're always here to assist when needed.

Kind regards,
The TourRadar Team

Rated 1 out of 5 stars

Terrible organisation

I have found them to be the worst travel company i have ever dealt with
You are not dealing with tour radar but a third party company. I am on my second day of tour of Greece and have no idea what is happening. I rang the third party company some time ago the said they would ring back, has not happened and now won't answer their phone. I have no idea what is happening tomorrow and can t contact anyone to help me.

10 June 2026
Unprompted review
TourRadar logo

Reply from TourRadar

Hello K,,

Thank you for taking the time to share your feedback. We can understand how stressful it must be to be on an organized adventure and feel unsure about what comes next, especially when you're unable to reach the operator for support. As an Organized Adventure Platform connecting travellers with more than 2,500 trusted operators worldwide, we take concerns like this seriously. As we have been unable to locate your booking from this review, we've reached out directly to request some additional information so we can investigate and assist further.

We appreciate your feedback and hope the remainder of your Greece adventure is a memorable one.

Kind regards,
The TourRadar Team

Rated 5 out of 5 stars

Sicily trip for 8

online booking was easy with prompt responses and flexibility with plans

8 June 2026
Unprompted review
TourRadar logo

Reply from TourRadar

Hi Cathy,

Thank you for your fantastic review! We're delighted that you found our online booking process easy, with prompt responses and flexibility. With no booking fees, we strive to make your Organized Adventure experience seamless. We hope to welcome you back for more adventures soon.

Safe travels,  
The TourRadar Team

Rated 5 out of 5 stars

Easy to Book…

It was easy to book and answers to questions were generally accurately answered in an acceptable time.

18 May 2026
Unprompted review
TourRadar logo

Reply from TourRadar

Hi Carl,

Thank you for your excellent review! We're thrilled to hear how easy you found the booking process. Our team is always ready to assist with 24/7 Travel Experts at your service. We look forward to welcoming you on another exciting organized adventure soon.

Warm regards,  
The TourRadar Team

Rated 4 out of 5 stars

I have always found Tour Radar easy to…

I have always found Tour Radar easy to navigate (3 trips). When looking at options it would be good to have a way or know the way to log in with google without reverting to a previous email.

7 June 2026
Unprompted review
TourRadar logo

Reply from TourRadar

Hi Sandie,

Thank you for sharing your experience and for being a returning adventurer with TourRadar. We're pleased to know you find our platform easy to navigate, and appreciate your feedback regarding log in options. We will ensure this is passed to the relevant team. Explore our diverse adventures in 160+ countries on your next organized adventure.

Have a great adventure,  
The TourRadar Team

Rated 5 out of 5 stars

We took a tour with Autopia through…

We took a tour with Autopia through TourRadar. Great communication. Lovely trip with a knowledgeable guide. Very authentic outback experience.

8 March 2026
TourRadar logo

Reply from TourRadar

Hi Cassandra,

Thank you for your wonderful review! We're thrilled that Autopia, through TourRadar, provided you with a fantastic outback adventure in Australia. With over 160 countries to explore, we hope you'll consider joining us for more organized adventures in the future.

Adventure awaits,  
The TourRadar Team

Rated 5 out of 5 stars

Very convenient

Very convenient. It’s like a one-stop-shop. I booked with TourRadar during our Costa Rica, Europe & now Greece tours. It didn’t disappoint us. Everything was smooth, hotels conveniently located to almost everything. private transportation and tours are up to my expectation.

24 May 2026
Unprompted review
TourRadar logo

Reply from TourRadar

Hi Olive,

Thank you for sharing your incredible experience. We're delighted that you found our Adventure Booking Platform convenient and that your bookings around the globe have exceeded expectations. With our Payment Plans, you can enjoy even more seamless adventures. We look forward to welcoming you on another journey soon.

Safe travels,  
The TourRadar Team

Rated 5 out of 5 stars

Great Price

Easier then trying to do it yourself, Quick, Great price !

2 June 2026
Unprompted review
TourRadar logo

Reply from TourRadar

Hi there,

Thank you for your fantastic review! We're glad you found our platform quick and hassle free. Our no booking fees policy is one of the many ways we aim to make your experience more convenient. We look forward to welcoming you on another exciting organized adventure soon.

Best regards,  
The TourRadar Team

Rated 4 out of 5 stars

Attention il y’a un groupe qui a cloné…

Attention il y’a un groupe qui a cloné votre site et escroque de l’argent aux gens.

2 June 2026
Unprompted review
TourRadar logo

Reply from TourRadar

Bonjour Corine,

Merci de nous avoir signalé cette situation.

Nous comprenons à quel point les sites frauduleux peuvent être préoccupants pour les voyageurs. Chez TourRadar, la sécurité est une priorité, et nos Travel Experts travaillent continuellement pour permettre à nos clients de réserver en toute confiance grâce à notre système de paiement sécurisé et crypté. Nous vous remercions de contribuer à sensibiliser la communauté des voyageurs à ce sujet.

Cordialement,
L'équipe TourRadar

Rated 5 out of 5 stars

I have used TourRadar for years now to…

I have used TourRadar for years now to book several tours, both group and private. Excellent detailed site with so many options no matter what you are looking for and where you want to traveI love the travel credits I earn too so always have the best price!

14 May 2026
Unprompted review
TourRadar logo

Reply from TourRadar

Hi there,

Thank you for your wonderful review and for being a loyal TourRadar adventurer over the years. We're thrilled that our extensive options and travel credits have enhanced your experiences. With our Best Price Guarantee, we look forward to continuing to help you explore the world.

Happy Travels,  
The TourRadar Team

Rated 5 out of 5 stars

Warm and kind staff

The staff, Margot, responded with full kindness, it's amazing experience for us!

29 May 2026
Unprompted review
TourRadar logo

Reply from TourRadar

Thanks so much for the five stars, Muneharu! We’re thrilled Margot added so much positivity to your adventure. With 2,500+ adventure operators to explore, we look forward to helping you discover more amazing experiences.

Until next time!
The TourRadar Team

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