TouchNote works well for sending postcards from areas that are not popular tourist locations. The whole process is easy to use & posting is very reliable, especially if one is not in UK. A minor irri... See more
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Review summary
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Reviews shaping this summary
Brilliant way of sending postcards from holiday. User own photos to make personal, type message quickly, addresses added easily from address book, and same card and wording can be sent to multiple peo... See more
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I've had a great experience with TouchNote thus far. I've ordered postcards for family, and it's so convenient to customize them to reflect the place I'm visiting, with secure shipping to their addres... See more
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TouchNote is so useful, especially if you are like me and forget to send a birthday card. But it is also lovely to send anyone a postcard, or greeting card. Just so handy and easy to use. And the b... See more
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Company details
Written by the company
Keep in touch! Turn your photos into thoughtful cards & photo gifts and send them to the people who matter most. Keeping in touch is what TouchNote is all about. Our cards come with free worldwide postage so you can send messages to friends and family wherever they are. We’ve helped send over 12 million postcards and you’ll find our lovely products on fridges, pinboards, desks and walls, far and wide!
Contact info
Ground & Basement Floors, EC2A 4LJ, London, United Kingdom
- help@touchnote.com
- www.touchnote.com
4.4
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
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Best way to send a postcard
So easy to use. Take a photo, create you card, add a message and delivery address. TouchNote do the rest.
28 March 2026
Unprompted review
Reply from TouchNote
Hi Helen,
Thanks for the lovely feedback! We’re so pleased you’re enjoying how simple it is to create and send postcards - just as it should be.
We really appreciate you taking the time to share this.
Best,
The TouchNote Team
Very impressive speedy service sending…
Very impressive speedy service sending cards to EU. Selection of cards not as good as other firms, but efficiency made up for this. Will definately use again
23 March 2026
Unprompted review
Reply from TouchNote
Hi Alison,
Thanks for your feedback! We're really pleased to hear you were happy with the speed of delivery - we work with a number of printing partners around the world to ensure the best possible service.
We also appreciate the feedback on the card selection, and we'll be sure to share this with the team as we continue to improve our range.
Best,
The TouchNote Team
Easy peasy postcards
Buying postcards is not always easy in other countries. But I love sending them! You don’t have to write a lot and the recipient knows you think about them. TouchNote allows you to take photos which are meaningful and send them as postcards to friends and family wherever you are. Love it!
30 March 2026
Unprompted review
Reply from TouchNote
Hi Sabrina,
Thanks for the lovely feedback! We’re so pleased you’re enjoying how easy it is to send postcards wherever you are. Especially when finding them locally isn’t always simple, we're here to help reduce of the hassle!
It’s great to hear you’re able to use your own photos to create something meaningful too.
Best,
The TouchNote Team
Good Team work
I have had only a few problems over the years l have been using TouchNote and everyone as been resolved quickly and sufficiently by the team working in the back ground..
2 April 2026
Unprompted review
Reply from TouchNote
Hi Judith,
Thank you so much for your kind feedback! Really pleased to hear that any hiccups you’ve experienced over the years have been resolved quickly and effectively by the team.
We really appreciate your continued support.
Best,
The TouchNote Team
Wonderful company
Their representatives are reliable, timely, and very helpful. Their service is excellent, and I would recommend them to anyone.
31 March 2026
Unprompted review
Reply from TouchNote
Hi Paul,
Thank you for the kind words, really pleased to hear that you’ve had such a positive experience with our team, and found the service reliable and helpful.
We really do appreciate the recommendation!
Best,
The TouchNote Team
Reply from TouchNote
Hi Katie,
Thank you for the lovely feedback! We’re so pleased you’re enjoying how easy it is to order, and the quality of the cards themselves.
Best,
The TouchNote Team
First order - never delivered
First order - Never gave me a full refund for an order that was never sent.
I bought a valentine’s card and gift. After I placed my order I was told it couldn’t be “rendered” so then I was given tokens/credits to resend the greeting card, but heard no word about the gift.
The tokens did not equate to the value of my order, and it took a very long time for customer service to get back to me about the status of the gift.
I did eventually receive a partial refund, but I don’t want to use the tokens either. Very disappointed after reading so many positive reviews.
Also sadly, my valentine didn’t get the gift or card after all.
10 February 2026
Unprompted review
Reply from TouchNote
Hi there,
We’re really sorry to read this. We understand how disappointing this must have been, especially given the occasion and that your first order didn’t go as expected.
We’d really like to investigate further and put this right for you. If you’re open to it, please share a few more details with us via Trustpilot and we’ll review this again to ensure everything is resolved fairly for you.
Best,
The TouchNote Team
Disappointing
I haven't used touch note for a long time. The whole process was very time consuming.All I wanted to do was create a birthday card and text a message. So often when I tapped on something nothing happened or it showed up with something else. My card should be Tent fold but I could not find the text to write a message across the width of the card.I go to pay and the price includes credits which I did not request. Yet again go back and spend more time finding a single card payment only.
29 March 2026
Unprompted review
Reply from TouchNote
Hi Jenny,
We’re really sorry to hear this. That sounds like a frustrating experience, especially when you were just trying to create a simple birthday card.
It should feel quick and intuitive to design a card, adjust layouts, and choose how you’d like to pay, so we appreciate you highlighting where things didn’t work as expected. We’ll be sure to share this with the product team so we can continue improving the experience.
Best,
The TouchNote Team
Touchnote have excellent cards and deal…
Touchnote have excellent cards and deal with problems in a speedy and professional way.
25 March 2026
Unprompted review
Reply from TouchNote
Hi Diana,
Thank you for the kind feedback. We’re so pleased you’re happy with the card quality and that our team has been able to resolve any issues quickly and professionally.
We really appreciate you taking the time to leave a review.
Best,
The TouchNote Team
I love using these cards and find them…
I love using these cards and find them using them easy.
19 March 2026
Unprompted review
Reply from TouchNote
Hi Diane,
Thanks for your kind feedback. We’re so pleased you enjoy using TouchNote and find it easy to use.
We really appreciate you taking the time to leave a review.
Best,
The TouchNote Team
Convenient, easy, and fun
I love being able to quickly and easily send a postcard— using my own photo— to friends and/or family. The price is good too! Super convenient. No need to find a stamp and post office. Service is quick and the quality is very good. And the app is even fun to use!
23 March 2026
Unprompted review
Reply from TouchNote
Hi Tamara,
Thank you for such a lovely review! We’re so pleased you’re enjoying how quick, easy, and fun it is to send personalised postcards - especially using your own photos which really adds that extra personal touch.
It’s great to hear the quality, value, and convenience are all hitting the mark.
Best,
The TouchNote Team
It’s gotten way too expensive
It’s gotten way too expensive. I’ve been a subscriber for close to 10 years. But I need to cancel cause I can’t afford to keep paying what I do.
23 March 2026
Unprompted review
Reply from TouchNote
Hi Jenni,
Thank you for your continued support over the years - it really means a lot to us. We’re sorry to hear that pricing has become a concern.
We do everything we can to keep prices as low as possible, but unfortunately rising production and delivery costs has made some price increases necessary in recent years.
We completely understand the need to make changes based on what works best for you, and we appreciate you sharing this feedback. We’ll be sure to pass it on to the team.
Best,
The TouchNote Team
Used many times and it works but could be better
I use Touchnote primarily to send postcards using my mobile. I have done so for a few years so clearly it works. However, I do find the interface a bit clunky and some things could be improved as they don't work as one might expect.
I would like to see it made easier to re-use a previous card and easily change some of the photos.
10 March 2026
Unprompted review
Reply from TouchNote
Hi there,
Thanks for your honest and thoughtful feedback - and for continuing to use TouchNote over the years!
We’re really glad it’s working well for you overall, though we’re sorry parts of the interface feel a bit clunky. Your suggestion around making it easier to reuse and edit previous cards is really helpful, and we’ll be sure to share it with the team.
Best,
The TouchNote Team
Reply from TouchNote
Hi Kora,
Thank you for the lovely feedback. We’re so pleased you’ve found the service fast and effective, and the cards high quality!
We really appreciate you taking the time to leave a review.
Best,
The TouchNote Team
Excellent service
Excellent service - big selection of prints and templates. Colours are true and as expected. Image quality of uploaded photos is excellent. Cards posted from NZ arrive on time in England and Australia. Good value for money.
23 March 2026
Unprompted review
Reply from TouchNote
Hi Edwina,
Thank you for the lovely feedback. We’re so pleased you’re happy with the quality and design of your cards!
It’s brilliant to hear your cards are arriving reliably from New Zealand to both England and Australia - we work with a number of printing partners around the world to ensure cards are printed as locally as possible to the recipient, to help keep delivery smooth.
We really appreciate you taking the time to share this.
Best,
The TouchNote Team
Postcards Touchnote
I love sending my own photos to friends especially when I am abroad. The postcards arrive so quicky. The grandchildren love them
1 March 2026
Unprompted review
Reply from TouchNote
Hi Susan,
Thanks for the lovely feedback! We’re so pleased you enjoy sharing your own photos from abroad, we're here to help take the hassle out of sending cards from your travels. It’s lovely to hear that your grandchildren love receiving them too.
Best,
The TouchNote Team
Absolutely love TouchNote
Absolutely love TouchNote. I’ve been sending my grandma postcards with my own photos every week for four years. It’s like analog Snapchat. She loves it. So easy to order, and they always arrive
21 March 2026
Unprompted review
Reply from TouchNote
Hi Kunde,
This is so lovely to hear, thank you for sharing! It's a wonderful thing to be sending weekly postcards to your grandma for so long, and it’s great to know they’re always enjoyed and arriving safely.
Best,
The TouchNote Team
Love this company but
Love this company but don’t trust the time frame they give. It always takes 10 or more days to get my cards.
20 March 2026
Unprompted review
Reply from TouchNote
Hi Penni,
Thanks for your feedback, and for your continued support! We’re really glad to hear you love using TouchNote, though we’re sorry delivery has taken longer than expected.
Delivery timeframes are estimates rather than guarantees, and can vary depending on location and postal services, but we appreciate how frustrating delays can be. Our Operations team carry out regular delivery testing throughout the year, and use the results to update the timeframes we give, and we'll be sure to share your feedback with them.
Best,
The TouchNote Team
I use Touch Note when I am traveling
I use Touch Note when I am traveling. I can make my own postcards with my photos and send them to friends and family. My grandchildren love to receive mail.
20 March 2026
Unprompted review
Reply from TouchNote
Hi Carl,
Thanks for the lovely feedback! We’re so pleased you’re enjoying creating your own postcards while travelling, and that your grandchildren love receiving them, it's such a wonderful thing to share special moments from your travels with friends and family.
We really appreciate you taking the time to leave a review.
Best,
The TouchNote Team
I really LOVE this THANK YOU card that…
I really LOVE this THANK YOU card that TouchNote has created
19 March 2026
Unprompted review
Reply from TouchNote
Hi Carol,
We love hearing this - thank you! We're so pleased you're enjoying the cards that we could help you create, and really appreciate you taking the time to share feedback!
Best,
The TouchNote Team
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