TouchNote works well for sending postcards from areas that are not popular tourist locations. The whole process is easy to use & posting is very reliable, especially if one is not in UK. A minor irri... See more
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Review summary
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Reviews shaping this summary
Brilliant way of sending postcards from holiday. User own photos to make personal, type message quickly, addresses added easily from address book, and same card and wording can be sent to multiple peo... See more
I've had a great experience with TouchNote thus far. I've ordered postcards for family, and it's so convenient to customize them to reflect the place I'm visiting, with secure shipping to their addres... See more
TouchNote is so useful, especially if you are like me and forget to send a birthday card. But it is also lovely to send anyone a postcard, or greeting card. Just so handy and easy to use. And the b... See more
Company replied
Company details
Written by the company
Keep in touch! Turn your photos into thoughtful cards & photo gifts and send them to the people who matter most. Keeping in touch is what TouchNote is all about. Our cards come with free worldwide postage so you can send messages to friends and family wherever they are. We’ve helped send over 12 million postcards and you’ll find our lovely products on fridges, pinboards, desks and walls, far and wide!
Contact info
Ground & Basement Floors, EC2A 4LJ, London, United Kingdom
- help@touchnote.com
- www.touchnote.com
4.4
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
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I’ve used touch note for many years…
I’ve used touch note for many years always the best spot on service high quality cards and gifts.
11 May 2026
Reply from TouchNote
Hi Fi,
Thank you so much for your continued support over the years! We’re delighted to hear you’ve consistently enjoyed our service, cards, and gifts.
Thanks again for your lovely review!
Team TouchNote
Great Product and Team!
Great team who are always super supportive when you need help.
14 May 2026
Unprompted review
Reply from TouchNote
Hi Jemima,
Thanks for your kind review! We’re really pleased to hear you’ve had such a positive experience with both our product and support team!
Best,
TouchNote Team
Great customer service
Have been using them for a few years and have always been pleased with the product - but needed to contact their support team recently re: a payment issue. This was resolved very quickly and satisfactorily. Very impressed with the service (Mike)
10 May 2026
Unprompted review
Reply from TouchNote
Hi Mark,
Thank you so much for your continued support over the years. We’re delighted to hear the agent was able to resolve the issue quickly for you, and we really appreciate your lovely feedback!
Best,
Team TouchNote.
Touchnote for any & all occasions.
I use Touchnote for quick, easy, inexpensive communication with family and friends both within Australia and overseas. I don’t use the supplied options for occasions, I use my own photographs for any and all cards. The quality is amazing and the feedback from recipients is always positive.
10 May 2026
Unprompted review
Reply from TouchNote
Hi Jeanne,
Thanks for your review! We’re delighted to hear you enjoy creating personalised cards with your own photographs, and even happier knowing they continue to bring joy to your family and friends around the world!
Best,
Team TouchNote.
Relatively easy
Relatively easy. Add a text box (like this one) to give feedback.
13 May 2026
Unprompted review
Reply from TouchNote
HI there, we’re really pleased to hear you found TouchNote relatively easy to use, and we appreciate the suggestion regarding a text box for feedback. Ideas like this genuinely help us improve the experience for our customers, so we’ve shared your comments with our team.
Best,
Team TouchNote
A personal touch.
I have used Touchnote cards and postcards for over 11 years. The postcards are great when travelling overseas as I can use a personal photo and I don't need to find a post office and buy stamps. The cards are useful for interstate and overseas friends and family members and I like to incorporate personal photos.
7 April 2026
Unprompted review
Reply from TouchNote
Hi Judi,
Thank you so much for your incredible support over the past 11 years! We’re truly happy to hear TouchNote has helped you stay connected with friends and family around the world while adding such a personal touch through your own photos!
Best,
Team TouchNote
Absolutely love Touchnote
Absolutely love Touchnote. I send personalised cards with my own photos to family and friends all over the world. The service is excellent and customer service is brilliantly responsive.
12 May 2026
Unprompted review
Reply from TouchNote
Hi Barbara,
Thanks for your kind review! We’re delighted to hear you enjoy sending personalised cards around the world, and we really appreciate your kind words about both our service and support team!
Best,
Team TouchNote
Great concept, failed execution
The concept is great, but the execution is a big fail. I've been using TouchNote for around 20 or so cards (pre-paid subscription) over the space of more than a year and invariably they go missing or have significant delivery delays (weeks). TouchNote always offer to resent the cards, and on second attempt they do arrive within a few days, so it is difficult to figure out why this problem occurs. For whatever reason, it is disappointing that TouchNote knows about the persistent non-delivery or delayed delivery issues but continues to promote a 3-5 day delivery window on all their marketing.
12 May 2026
Unprompted review
Reply from TouchNote
Hi Donna,
Thank you for sharing your feedback, and we’re truly sorry for the repeated delivery issues you’ve experienced. We completely understand how frustrating and disappointing this must be, especially for important occasions.
While most orders do arrive within the estimated timeframe, unfortunately delays and losses can occasionally occur once items are with local postal services.
We really appreciate your honesty and your continued support of TouchNote, and your feedback regarding delivery expectations has been shared internally.
Best,
The TouchNote Team.
This is a perfect way to send to friends…
This is a perfect way to send friends and family a greeting card using my art or my own photographs. I only wish there was a way to upload my signature. I am very pleased with the results and my family loves receiving their specially created card!
24 April 2026
Unprompted review
Reply from TouchNote
Hi Adrienne,
We absolutely love hearing how you use your own art and photographs to create something so personal for your friends and family. A signature upload feature is also such a lovely idea, we’ll be sure to share that feedback with our team!
Best,
Team TouchNote
I love keeping in touch with my family…
I love keeping in touch with my family all around the world. Not everyone can use social media to keep in contact. The cards bring so much pleasure - everyone feels loved, also putting family photos on the cards keeps everyone in touch and up to date with family news.
10 May 2026
Unprompted review
Reply from TouchNote
Hi there,
Thank you so much for such a heartfelt review. We absolutely love hearing how TouchNote helps keep your family connected around the world. There’s something truly special about sharing family moments through personalised cards, and we’re so happy to be a small part of that.
Best,
Team TouchNote
I order 2-3 cards every week to send to…
I order 2-3 cards every week to send to family and they love receiving them lovely cards with lots of options and arrive on time
10 May 2026
Unprompted review
Reply from TouchNote
Hi Carol,
We absolutely love hearing that your family enjoys receiving your cards each week! It’s wonderful to know TouchNote has become part of your routine for staying connected.
Best,
Team TouchNote
Fab TouchNote cards 5 starservice can send card all occasion…
Fab service can send card all occasion covered for a small fee great service highly recommended and the card arrive quickly and everyone always happy to receive there card very handy as I work 12 hour shifts and struggle to get to shop and post office great service highly recommended recommend this app to everyone best app every better than other card online sites deserve the 5 gold star 🌟🌟🌟🌟🌟
9 May 2026
Unprompted review
Reply from TouchNote
Hi Deborah,
Thank you for the fantastic feedback! We’re so pleased to hear TouchNote helps make sending thoughtful cards easy and affordable for every occasion. Your recommendation truly means a lot to us!
Best,
Team TouchNote
Easy and fun to use
Easy and fun to use! And recipients of a TouchNote are always pleasantly surprised. The time from order to delivery is fairly quick.
8 May 2026
Unprompted review
Reply from TouchNote
Hi Maureen,
We’re so happy to hear you find TouchNote easy and fun to use and even happier knowing the cards continue to bring such lovely surprises to their recipients!
Best,
Team TouchNote
It hasn't grown but is still a good service
I've been using this app for 10+ years and it's good but hasn't grown with the times. It pushes a subscription now and that's annoying but there are only a few features locked behind the subscription. I've reported bugs with the app, particularly on duplicating cards and in the address book but they're still there years later even after I've gotten a new phone. Price is OK, obviously it's gone up dramatically in 10 years to more than $3 a card with subscription or $5 without, but it's not unreasonable and it's convenient to be able to send cards all over the world for the same price. Postcard quality remains good, people love getting them. I've had a recent spike of cards taking 10+ business days to arrive within the USA but in the past they have been fast. Compare with other services before trying, but I still use it. I just wish the quality and app had improved as the price tripled.
8 May 2026
Unprompted review
Reply from TouchNote
Hi Tim, thank you for your honest feedback and for being with TouchNote for over 10 years.
We’re really pleased to hear you still enjoy the postcard quality and convenience, though we completely understand your frustrations regarding app bugs, subscriptions, and recent delivery delays.
Your feedback has been shared with our team and is genuinely appreciated as we continue improving the experience.
Best,
Team TouchNote
This is an ideal way to stay in touch…
This is an ideal way to stay in touch with grandparents! I have a membership and whenever we have a great pic, I just fire it off with a quick note. All of the recipients have been thrilled. Making a postcard is fast and easy and the impact is so much bigger than just texting a copy.
8 May 2026
Unprompted review
Reply from TouchNote
Hi Luranah,
Thank you so much for sharing this! There’s something truly special about turning a simple photo into a keepsake grandparents can hold onto and cherish. We absolutely love hearing how TouchNote helps families stay connected, especially across generations.
Best,
Team TouchNote
Great customer service
The card came with a crease on it from handling by the postal service. They had no control over this but they still promptly gave me a credit and the card was still good quality.
5 May 2026
Unprompted review
Reply from TouchNote
Hi Jonathan,
Thank you for your understanding and kind review. While we’re sorry the card was damaged during delivery, we’re really pleased we could help resolve things quickly for you. We truly appreciate your support!
Best,
Team TouchNote
Touch Note is a Great Company
Touch Note was a great service for me. I live in Switzerland but have family in the United States and France. I am also a new mom. Not only was I able to send thank you cards/announcements to our friends and family, I was able to do it easily on a mobile app. It could not have been easier for me. A was able to handwrite notes and upload it into the card for a nice personalized touch.
8 May 2026
Unprompted review
Reply from TouchNote
Hi Vy,
Thank you for such a lovely review. We’re so pleased TouchNote made it easier to stay connected with friends and family across different countries during such a special and busy time in your life.
It’s wonderful to hear you enjoyed adding handwritten notes for that extra personal touch too!
Best,
The TouchNote Team
They’re making the process super easy…
They’re making the process super easy to make an excellent card to give to someone. I appreciate the service greatly.
6 May 2026
Unprompted review
Reply from TouchNote
Hi Mia,
Thank you for the lovely feedback. We’re so pleased you’re finding the process easy and enjoying the finished cards.
We really appreciate your support and taking the time to share this.
Best,
The TouchNote Team
Reply from TouchNote
Hi Charlotte,
Thanks for your kind feedback. We’re so pleased you’ve found the app easy to use and the personalisation process straightforward.
We really appreciate you taking the time to leave a review.
Best,
The TouchNote Team
I love the range of cards you can use
I love the range of cards you can use, but also the multiple photo option. I love how quick it is and how much more cheaply I can send cards to friends in Channel Islands, Ireland and UK from Australia and the quality of the cards is excellent. I have recommended it successfully to lots of friends!
4 May 2026
Unprompted review
Reply from TouchNote
Hi Emma,
Thank you for the lovely feedback. We’re so pleased you’re enjoying the range of designs and multiple photo options, and that we've been able to help make sending cards internationally quick, affordable, and reliable for you.
It’s wonderful to hear you’ve recommended TouchNote to so many friends too!
Best,
The TouchNote Team
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