TouchNote works well for sending postcards from areas that are not popular tourist locations. The whole process is easy to use & posting is very reliable, especially if one is not in UK. A minor irri... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Brilliant way of sending postcards from holiday. User own photos to make personal, type message quickly, addresses added easily from address book, and same card and wording can be sent to multiple peo... See more
I've had a great experience with TouchNote thus far. I've ordered postcards for family, and it's so convenient to customize them to reflect the place I'm visiting, with secure shipping to their addres... See more
TouchNote is so useful, especially if you are like me and forget to send a birthday card. But it is also lovely to send anyone a postcard, or greeting card. Just so handy and easy to use. And the b... See more
Company replied
Company details
Written by the company
Keep in touch! Turn your photos into thoughtful cards & photo gifts and send them to the people who matter most. Keeping in touch is what TouchNote is all about. Our cards come with free worldwide postage so you can send messages to friends and family wherever they are. We’ve helped send over 12 million postcards and you’ll find our lovely products on fridges, pinboards, desks and walls, far and wide!
Contact info
Ground & Basement Floors, EC2A 4LJ, London, United Kingdom
- help@touchnote.com
- www.touchnote.com
4.4
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Top quality product
23 May 2026
Reply from TouchNote
Hi Esperanza,
Thanks for being part of TouchNote Community!
Best,
Team TouchNote
Touch note manage all my cards so…
Touch note manage all my cards so beautifully - on time, right addresses & great quality. Thanks so much!
22 May 2026
Reply from TouchNote
Hi Fiona,
Thank you for such a lovely review! There’s nothing better than knowing your special moments are arriving on time, in the right hands, and bringing joy along the way. We truly appreciate your support.
Best,
Team TouchNote
Such an easy way to send cards to…
Such an easy way to send cards to family who don't have internet access. I've been using Touchnote for years from various countries - Turkey, USA, Australia, Bangkok, Singapore. Cards are sent quickly and Touchnote keep you informed as to their status - then it's up to the Post Office (in whichever country) to take over!
4 May 2026
Reply from TouchNote
Hi Jayne,
Thank you for sharing this lovely review! We really appreciate your continued support over the years and from so many different corners of the world too. We’re so happy TouchNote helps you stay connected with loved ones, wherever you are, while making the process simple and stress-free.
Best,
TouchNote Team
Reply from TouchNote
Hi Kirsteen,
Thanks so much for your kind words and for choosing TouchNote! It's a pleasure to have you as part of TouchNote Community.
Best,
Team TouchNote
Fast and efficient
Have used TouchNote for many years sending postcards to Grand kids. It's fast, never lets you down and efficient. What's not to like
13 May 2026
Reply from TouchNote
Hi Pete,
Thank you for trusting TouchNote to help you stay connected with your grandkids over the years. It's a pleasure to have you onboard in this journey of spreading kindness to our loved ones.
Best,
Team TouchNote.
Have used TouchNote for more than 6…
Have used TouchNote for more than 6 years and have been very satisfied. There have been technical issued a few times, but they have always been solved fast and to my satisfaction. The around 100 cards I send annually are making a lot of family members and friends happy.
20 May 2026
Unprompted review
Reply from TouchNote
Hi Astrid,
Thank you for your continued support over the past 6 years! Sending around 100 cards a year is truly amazing. We’re so pleased to hear TouchNote has helped you bring happiness to so many family members and friends, and that any issues along the way were resolved quickly for you.
Best,
Team TouchNote
I have used TouchNote for years
I have used TouchNote for years. Their product is excellent and their customer service is fabulous.
22 May 2026
Unprompted review
Reply from TouchNote
Hi Bella,
Thank you so much for your continued support over the years! We’re delighted to hear you’ve enjoyed both our products and customer service, comments like yours truly mean a lot to us!
Best,
Team TouchNote
Items ordered on the sixth
Items ordered on the sixth. They said they’d be delivered by the ninth. It’s not the 19th nobody’s ever seen him so yeah it’s a scam buyer beware even though they’re cheap like five or six dollars for a card. It’s still a scam.
9 May 2026
Unprompted review
Reply from TouchNote
We’re truly sorry to hear about your experience and completely understand your frustration, especially as the cards were meant for Mother’s Day.
We can confirm that both orders have now been fully refunded, and we’ve also added some complimentary credits to your account as an extra apology from us.
We print and dispatch cards as quickly as possible. While delivery is outside of our direct control once orders leave us, we absolutely appreciate how frustrating this experience has been, which is why we’ve made sure you’ve been fully reimbursed. We’re very sorry again for the disappointment caused.
Team TouchNote
TouchNote is my "go to" platform for…
TouchNote is my "go to" platform for sending personalised birthday, anniversary or just "how are you" cards. I especially love the XL Postcard along with the wide range of boards, stickers and messaging options available. Easy to use and with the reminder element, I never forget an occasion!
10/10 for customer service; attentive and responsive!
Would recommend this platform - cards and gifts available - for any and every occasion.
Quality product. Quality card. Quality service.
15 May 2026
Unprompted review
Reply from TouchNote
Thank you so much for your lovely review!
We’re thrilled to hear that TouchNote has become your go-to platform for sending personalised cards and gifts, and that you’re enjoying the XL Postcards, reminders, and customisation options.
Your kind words about our customer service team truly mean a lot. Thank you again for your support and recommendation!
Kind Regards,
Team TouchNote.
Reply from TouchNote
Hi Barry, thank you so much for taking time to give such a lovely review! It's a pleasure to have you as a TouchNoter! XX. Team TouchNote.
Great service
Great service, very helpful, quick, efficient, and super nice!
16 May 2026
Unprompted review
Reply from TouchNote
Thank you so much for your lovely review! Your feedback truly means a lot to our team! Xx. Team TouchNote.
This is a great company
This is a great company. Service is great, if there are any problems they are sorted immediately, very responsive and great products too!
16 May 2026
Unprompted review
Reply from TouchNote
Hi Pat,
Thank you so much for your lovely review! We’re delighted to hear you’ve been enjoying both our products and service, and that our team has been able to help quickly whenever needed. Your support truly means a lot to us!
Best,
Team TouchNote.
Not quite 5 Star
I world have given Touchnote 5 stars had it not been for the issue of downloading photos which seems to be more hit and miss than previously experienced. Once the finished article is received by the reciprient it does however, give great joy and delight.
11 May 2026
Reply from TouchNote
Hi Jan,
Thank you so much for your feedback and continued support!
We’re sorry to hear you’ve experienced some issues with photo uploads recently, and we completely understand how frustrating that can be. Your comments have been noted and shared with our team.
That said, we’re so pleased to hear the finished cards still bring joy and delight to your recipients, that’s exactly what we hope for with every card sent!
Best,
Team TouchNote
Easiest way to send a postcard from anywhere in the world years now…
Been with TouchNote for many years now and use them mainly for postcards. I know it's considered old fashioned but I remember how I liked to receive postcards over the years from my friends so continue the tradition! No worry about buying stamps in foreign lands or finding a post box when out of town....done in a jiffy.
12 May 2026
Reply from TouchNote
Hi Libby,
We absolutely love hearing that you’re continuing the postcard tradition and helping create those special moments for friends and family around the world. Thanks for your continued support!
Best,
Team TouchNote
Reply from TouchNote
Thank you so much for taking the time to leave a review! It’s a real pleasure to have you as part of the TouchNote community!
Best,
Team TouchNote
Reply from TouchNote
Hi Max,
Thanks for taking the time to leave a review! It’s a real pleasure to have you as part of the TouchNote community!
Best,
Team TouchNote
I’ve used touch note for many years…
I’ve used touch note for many years always the best spot on service high quality cards and gifts.
11 May 2026
Reply from TouchNote
Hi Fi,
Thank you so much for your continued support over the years! We’re delighted to hear you’ve consistently enjoyed our service, cards, and gifts.
Thanks again for your lovely review!
Team TouchNote
Great Product and Team!
Great team who are always super supportive when you need help.
14 May 2026
Unprompted review
Reply from TouchNote
Hi Jemima,
Thanks for your kind review! We’re really pleased to hear you’ve had such a positive experience with both our product and support team!
Best,
TouchNote Team
Great customer service
Have been using them for a few years and have always been pleased with the product - but needed to contact their support team recently re: a payment issue. This was resolved very quickly and satisfactorily. Very impressed with the service (Mike)
10 May 2026
Unprompted review
Reply from TouchNote
Hi Mark,
Thank you so much for your continued support over the years. We’re delighted to hear the agent was able to resolve the issue quickly for you, and we really appreciate your lovely feedback!
Best,
Team TouchNote.
Touchnote for any & all occasions.
I use Touchnote for quick, easy, inexpensive communication with family and friends both within Australia and overseas. I don’t use the supplied options for occasions, I use my own photographs for any and all cards. The quality is amazing and the feedback from recipients is always positive.
10 May 2026
Unprompted review
Reply from TouchNote
Hi Jeanne,
Thanks for your review! We’re delighted to hear you enjoy creating personalised cards with your own photographs, and even happier knowing they continue to bring joy to your family and friends around the world!
Best,
Team TouchNote.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.