TouchNote works well for sending postcards from areas that are not popular tourist locations. The whole process is easy to use & posting is very reliable, especially if one is not in UK. A minor irri... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Brilliant way of sending postcards from holiday. User own photos to make personal, type message quickly, addresses added easily from address book, and same card and wording can be sent to multiple peo... See more
Company replied
I have used Touchnote fir a few years niw and Im always pleased with the service recievrd. Their customer service has always been good with quick responses to questions and problems. Not that there'... See more
Company replied
TouchNote is so useful, especially if you are like me and forget to send a birthday card. But it is also lovely to send anyone a postcard, or greeting card. Just so handy and easy to use. And the b... See more
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Company details
Written by the company
Keep in touch! Turn your photos into thoughtful cards & photo gifts and send them to the people who matter most. Keeping in touch is what TouchNote is all about. Our cards come with free worldwide postage so you can send messages to friends and family wherever they are. We’ve helped send over 12 million postcards and you’ll find our lovely products on fridges, pinboards, desks and walls, far and wide!
Contact info
Ground & Basement Floors, EC2A 4LJ, London, United Kingdom
- help@touchnote.com
- www.touchnote.com
4.4
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
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Excellent
Quality of cards is excellent, and speed of despatch also great.
13 March 2026
Unprompted review
Reply from TouchNote
Hi Denise,
Thanks for your kind feedback, we're really proud of our cards - and how quickly we get them out to you - so it's great to hear you're happy with both the speed and quality!
Best,
The TouchNote Team
Cards of a v high quality
Cards of a v high quality. Refreshing to get old style mail in the post. Great way to let people know you are thinking of them while still being efficient and good value for the sender.
13 March 2026
Unprompted review
Reply from TouchNote
Hi Heather,
Thank you for the lovely feedback! We’re so pleased you enjoy the quality of the cards, and absolutely agree that the feeling of receiving something in the post can add such a personal touch when letting someone know they're in your thoughts.
It’s great to hear TouchNote can help make staying in touch both meaningful and easy.
Best,
The TouchNote Team
Always super high quality
I love sending Touchnote cards - we tend to send the postcards while we are on holiday, so show a snapshot of what we have done.
And Birthday cards with photos on.
Our niece loves sending these with us too.
I also use these to send to the niece throughout the year from our Cheeky Christmas Elves.
Always super high quality. HIGHLY RECOMMEND.
13 March 2026
Unprompted review
Reply from TouchNote
Hi Tamara,
Thank you for such a lovely review! We’re so pleased we can help make it quick and easy to share special moments from your holidays alongside personalised birthday cards - and that even your niece enjoys being part of it!
It’s wonderful to know the cards are such a fun tradition, and we really appreciate the recommendation.
Best,
The TouchNote Team
What started as a connection with my…
What started as a connection with my granddaughter ( 2 streets away) during the pandemic, is now a photo album on the other side of the world. I am able to post memories from the UK to Australia seamlessly. This connection is very important to me. So easy, and reliable and I love that I am always close by watching her grow up. I absolutely love it.
13 March 2026
Unprompted review
Reply from TouchNote
Hi Karen,
Thank you for sharing something so special! It’s so wonderful, and really makes our day, to hear how these cards have grown into a photo album of memories across the world.
Knowing TouchNote helps you stay connected and share those moments as your granddaughter grows up really means a lot to us, thank you again.
Best,
The TouchNote Team
Really nice service
Really nice service, good card choice with an easy to use app. Cards sent in a timely manner too.
12 March 2026
Unprompted review
Reply from TouchNote
Hi Shane,
Thanks for the lovely feedback! We’re so pleased you’re enjoying the card selection, and finding the app easy to use. We work with a range of printers around the world to have cards dispatched as swiftly as possible, so we really appreciate the feedback.
Best,
The TouchNote Team
Replacement offered immediately
Replacement offered without quibble in a lovely friendly e mail. I will certainly continue to use Touchnote
7 March 2026
Unprompted review
Reply from TouchNote
Hi Susan,
Thank you for your kind feedback. We’re really pleased our team could help quickly and that the replacement was sorted without any fuss - we're always here to help ensure cards are well received.
Best,
The TouchNote Team
Such a useful and lovely app
Such a useful and lovely app - great for keeping in touch and so many other things especially is you used to live in the UK and have post Brexit post hassles in Europe! X
12 March 2026
Unprompted review
Reply from TouchNote
Hi Abby,
Thanks for the lovely feedback! We’re so pleased you’re finding the app useful for keeping in touch, especially when sending post across borders - we know this can be a bit more complicated, so we're glad we can help make things easy.
We really appreciate you taking the time to leave a review.
Best,
The TouchNote Team
Always a pleasure to deal with this…
Always a pleasure to deal with this company , excellent customer service and of an excellent product
12 March 2026
Unprompted review
Reply from TouchNote
Hi Clair,
Thank you so much for the kind words. It always means so much to hear you’ve had such positive experiences with both our customer service and the cards themselves.
We really appreciate the continued support, and you taking the time to leave a review.
Best,
The TouchNote Team
Good service
Good service, quality cards, lots of choice. Reminders if desired
12 March 2026
Unprompted review
Reply from TouchNote
Hi Rachel,
Thanks for the kind feedback! We’re really pleased you’re enjoying the card quality, the range of designs, and the extra features like reminders.
We appreciate you taking the time to leave a review.
Best,
The TouchNote Team
I'm a big fan of Touchnote
I'm a big fan of Touchnote and often, when I've met up with friends and we've taken pictures, I will send them a postcard of our time together afterwards to say how lovely it was. So many of them will message me to say how much they love the card and it means they have a physical, tangible photograph that they can pin up or frame. We don't do that enough now.
12 March 2026
Unprompted review
Reply from TouchNote
Hi Jill,
Thank you for sharing this - what a lovely way to use TouchNote. Turning those moments with friends into something tangible to keep or display is exactly what we hope TouchNote cards can do, and it really means the world to hear it.
We’re so pleased to hear how much they’re appreciated.
Best,
The TouchNote Team
Use Touch Note regularly and have never been disappointed with their service nor with the quality of cards. I also have to say, Touch Note are excellent value for money.
I use Touch Note regularly and have never been disappointed with their service nor with the quality of their cards. I also have to say that the cards are excellent value for money.
6 March 2026
Unprompted review
Reply from TouchNote
Hi Mr Jones,
Thank you for your continued support! We’re so pleased to hear you’ve consistently been happy with both the service and the quality of the cards, it’s fantastic to know that we can continue to provide the combination of great quality and great value!
Best,
The TouchNote Team
I had an issue with my payment
I had an issue with my payment , and account.
Your customers service was really helpful and very easy to follow, with no complications
thank you
5 March 2026
Unprompted review
Reply from TouchNote
Hi Ms Conway,
Thank you for your kind feedback. We’re really pleased our team could help resolve the issue with your payment and account, and that the process felt clear and straightforward.
We appreciate you taking the time to leave a review.
Best,
The TouchNote Team
TouchNote is very easy to use.
11 March 2026
Unprompted review
Reply from TouchNote
Hi GG,
Thanks for your feedback! We’re so pleased to hear you find TouchNote easy to use - we aim to make it as simple and easy as possible to have all the tools you need, right at your fingertips!
Best,
The TouchNote Team
Touchnote is the modern way to send…
Touchnote is the modern way to send post cards. Really great app.
11 March 2026
Unprompted review
Reply from TouchNote
Hi Michael,
Thanks for the lovely feedback! We're so pleased you’re enjoying the app, and really appreciate you taking the time to leave a review.
Best,
The TouchNote Team
Wasted 20 mins making a card.
Used touchnote before
This time some stupid box popped up urging me to use maps.
Couldn't get rid of it so wasted 20 mins making a card
I definitely won't be using this site again
8 March 2026
Unprompted review
Reply from TouchNote
Hi Louise,
We’re really sorry to hear about this experience. We can absolutely understand the frustration, especially after spending time creating your card.
The feature pop-up you mentioned isn’t something we’d expect to prevent you from continuing, and should ideally be easily dismissable, so we’d love to understand what happened and help you get to the bottom of it. If you’d like, please feel free to reach out directly by email at toby@touchnote.com and we’ll help investigate this further.
Best,
The TouchNote Team
Well I have to hand it to the Customer…
Well I have to hand it to the Customer Service Team at TouchNote Peter , Jordan and Margen, they left no stone unturned to find out why an Issue I had with my postcards that were never sent . They collectively decided to resend them and the postcards have arrived.
21 February 2026
Unprompted review
Reply from TouchNote
Hi there,
Thank you for taking the time to share this! We’re really pleased we could investigate the issue and make sure your postcards were resent and safely delivered. We never want anyone to be left empty-handed, even when postal services are responsible for delays, and are here to help as best we can.
We’ll be sure to pass your kind words on to the team - they’ll really appreciate it.
Best,
The TouchNote Team
I found the assistance very quick and…
I found the assistance very quick and solved my issue of ‘losing’ my credits. The let you keep your unused credits beyond the end date of your subscription
4 March 2026
Unprompted review
Reply from TouchNote
Hi there,
Thanks for sharing your experience! We’re really pleased our team could quickly help resolve the issue with your credits and get everything sorted for you.
We appreciate you taking the time to leave a review.
Best,
The TouchNote Team
Great App
Love this, have already sent 2 cards and a postcard. All had personal touches and pics that the app allows you to choose from your photos.
5 March 2026
Unprompted review
Reply from TouchNote
Hi Steven,
Thanks for the lovely feedback! We’re so pleased you’re enjoying the app, we love getting to help add those little personal touches to all your cards and postcards.
It’s great to hear you’ve already sent a few cards - we hope the recipients loved them!
Best,
The TouchNote Team
Highly recommend TouchNote
Highly recommend TouchNote. It has high quality card designs and print quality. The reminders and address book have been my go to for all family and friends birthdays and milestones. It’s easier and more affordable than buying and posting cards too.
6 March 2026
Unprompted review
Reply from TouchNote
Hi Indiana,
Thank you for the lovely recommendation, it really means a lot! We’re so pleased you’re enjoying the card designs, which our team are always working hard to keep updated, as well as the quality of the cards themselves.
We know how important features like reminders and the address book are to help keep track of special dates, so it’s great to hear TouchNote has become your go-to for celebrating those special moments with family and friends.
Best,
The TouchNote Team
Excellent service
Had a small payment problem (my issue) & the speed with which the customer service dealt with it was impressive. I’ve been using TouchNote for a while now & it’s my go-to for sending quick thank you cards with a personal photo on.
2 March 2026
Unprompted review
Reply from TouchNote
Hi Ali,
Thank you for the great feedback! We’re really pleased our team could help resolve the payment issue quickly. It’s fantastic to hear TouchNote has become your go-to, we know how much sending cards with your own photos on can help to add that extra personal touch to thank yous.
Best,
The TouchNote Team
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