I ordered a bag before Christmas only to recieve a different style for work. I asked to return it for a refund and due to their policy they do not offer refund or exchanges unless the item is damag... See more
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Bought a Chelsea bag from totesluxeuk, wasn’t sure on the leather or gold - beautiful Bag but not for me, asked customer service if I could return & swap it for the suede version. Kate replied & has... See more
So pretty bag ! I bought London bag and i loved it ! Material ,texture , quality , all looks one of expensive designer bag so i bought another one larger size. Enough space to take on your holiday.... See more
Absolutely incredible! These bags truly feel like luxury. The gold hardware looks expensive and not cheap like you see on a lot of replica or high street bags. I do wish the packaging was a little mor... See more
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Replied to 33% of negative reviews
Typically replies within 24 hours
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100% recommend
Great product! Absolutely love the bag I bought and amazing customer service!!
As good as it looks
The product arrived in good time, well packed and in perfect condition. I was at a business meeting and was asked by a discerning fashion follower "is that an original "x" bag", the quality is that good. I love the addition of foot protectors (please don't throw them away) - the sizing of the bag that I bought was great I can fit my large purse, my iPad mini 6 (that I use for notetaking) makeup and my large purse. Keeps its form well and is a keeper, if you are worried - don't be - I never write reviews but, I saw comments from people wondering if this was a scam as it is too good to be true - it is all TRUE
Milan bag - Amazing Amazing Amazing 👏
I bought a Milan bag from this company and I truly have nothing bad to say...the bag was a highly great standard, value for money and excellent quality. The customer service is 5 star and their communication is quick and exceptional. I felt appreciated as a customer and I will definitely buy more product.
10/10 recommend
I've bought a few items from Totes Luxe and they're all beautiful pieces. Their customer care team is also especially good, Kate has helped with a couple of queries I have had and always been so professional and sorted things promptly.
Glamorous Vegan Birkin style bag
I've been looking for a Birkin style bag in Vegan leather for a while & was delighted when I found the Totesluxeuk Esther totes bag. I'm so happy with it &
it's as gorgeous as the picture!
Customer services are very friendly & helpful too.
I'm now looking for one in a different colour A++++++++
Very satisfied with my purchase
Very satisfied with my purchase, keep up the good work.
Happy girl
I have received my order. Happy girl.
Thank you so much for sending it to me so quickly. Ordered on 5th Oct, received on 11th Oct.
I love my new 2 bags: Chelsey in brown and Chelsey in black. I love that they look like B 30. Perfect size!
Will be back for more (for London mini black and brown).
Be honest, I would probably delay my purchases, I’m really concern buying from the internet , but when I saw so many good reviews on trust pilot- I decided to give a go and didn’t regret.
I already put a Twilly on each bag and walking around in the city☺️
I liked that I got quick responses on my emails.
Hope your business will thrive.
Many thanks again 😍
Amazing, amazing, amazing!
Amazing, amazing, amazing! From the bag itself to the customer service, I could not find a fault even if I tried. The bag is beautiful and has quickly become my go to bag over my other high end designer bags due to its practicality and adaptability. It goes with everything, even tracksuits. I can’t wait to buy my next Totes Luxe bag <3 and a big thank you to the customer service team who replied to my tracking query within 15 mins of sending the email! For reference, I received my bag seven days after purchasing - two days later than expected as Yodel experienced a delay, nothing to do with Totes Luxe and still very quick (and free) shipping IMO 🥰
10/10 amazing
When I tell you, this bag has exceeded my expectations and more, literally the perfect everyday bag so simple yet classy and just the perfect size… adore
Stunning handbag
Beautiful handbags, with that luxurious feel but very disappointing customer service.
I ordered the London bag in standard size in orange and brown. I prefer the detail in the orange bag with orange thread, where as the brown bag has white thread but both colours are stunning.
I originally emailed to see if I can deliver the bags to Royal Mail to collect, with no response. I then had some problems with my delivery and I emailed to see if I can sort out the problem but no response. The courier company was able to assist me though and I got my bags.
5/5 for handbags but 1/5 for communication.
Totes luxe Chelsea handbag
I purchased the Chelsea handbag in orange to replace an old favourite and I was delighted with the product. It was a good size and well made and everyone comments how nice it is when they see me with it. Well worth it I’d say.
Already bought a few bags from Totes…
Already bought a few bags from Totes Lux and couldn’t be happier! They are beautiful with extremely good quality, also had to be in contact with the customer service and Kate was excellent, dealt with it straight away. Will keep buying more bags in different colours and they’re all amazing!
Thank you for your great customer…
Thank you for your great customer service, great product, very good quality as new, you have your own signature on the bag. Very good leather and high quality with a great price. I am so happy with how u take care of your customer needs as well.
Beautiful bag
Beautiful bag. High quality product, good finish. I am so pleased with it and looking forward to using it. I will definitely be buying more from this brand! And Really good customer service. My email was responded to promptly and my query was resolved in a timely manner. I would definitely recommend.
Totes luxe uk bag
The product I received had amazing quality, looked beautiful and expensive. The company’s customer support is also great, kind and very helpful.
BEST PURCHASE EVER
hello Girls,
i want to say a few words about my Purchase on Totes,
i am extremly happy to share my experienc with the this brand.
i bought the london Mini bag.
I loved it. the quality, the servise shipping and also the coustumer servise.
i recomand to consider this brand for yourself or eather as a gift for your dear ones.
XOXO to you and my special Bag Brand
This company is be far the best I’ve…
This company is be far the best I’ve come across for years. Their Customer Service is second-to-none. The handbag was beautiful and just what I wanted. Well done ! !
Never replies at the email and not…
Edit after seller response : stop lying. Im waiting since a week ago for your answer
Never replies at the email and not solving my problems. I commented them on instagram and they keep deleting my comments. Horizontal

Reply from Totesluxeuk
Excellent customer service!
I ordered a bag for a wedding outfit. I contacted customer services as the tracking code wasn’t working and it had been a while since it said it was out for delivery. They confirmed if it hadn’t arrived it was likely lost in transit and they’d send a new bag out. The bag I ordered wasn’t in stock and the wedding was the next day so Kate ordered me another bag, the Emily bag in camel which is lovely and had it delivered to the wedding venue for the next day just in time! Thank you Kate and Totes Luxe 😁
Gorgeous bag!!…
My bag is gorgeous and by far exceeded my expectations. It is beautifully made and fantastic value for money. I would not only recommend the bag but Tote LUXE UK.
I received the bag within three of four days of placing the order. Very efficient indeed! Thank you Tote LUXE UK - I shall certainly buy more bags from you!
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