Totesluxeuk Reviews 

The bag is so beautiful and the quality is amazing, looked so nice with my outfit 🥰🥰

I cannot comment on the product as I have not received it. I have tried to reach them 3 times now and on instagram as I had questions to ask but with no luck. Their shipping policy says 7-10 working days but today is 5 business days and so far there is no tracking information. When I tried to check the status online, it is now showing ‘Order not found’ but I see that my card has been charged. It’s been an incredibly frustrating shopping experience.

I am extremally happy with my second handbag I got from this shop, specially because the second one I got I did not pay anything, why? Because my first one I bought it came damaged and I complained with the shop, the shop said it would be solved. They asked me If I would like to get the money back or replaced with another handbag, I said I would like another handbag as I know they have a lovely and sophisticate design. So they said that would send to me another one and I could choose any model that they have on their website.

To my surprise and I did not expected they could do it, they sent to me another handbag, the one I chose and they still said I could keeping the first one came damaged. It was a great experience I've never had it before.

Thank Totes Luxe UK for excellent job you have done, we can understand that any business can have problem, but the most important is, the company will always be able to solve customers problems and keeping your business growing with a good reputation.

I am be more than happy to recommend Totes Luke UK Handbang. It is not only because they solved my problem, it is because the have high quality and design is very sophisticated as well.

Definitely I will buy again, I already have the model in my list. 🙏😉

I placed an order on November 24th for €186. Since then, I have tried contacting them twice to find out where my order is, but I received no response. I opened a case with PayPal, and they still haven’t responded. I also messaged them on Instagram, but they ignored me there too. The money has already been transferred. This company is a complete scam.

Two days ago I wrote a review here on Trustpilot, and they immediately responded, asking me to verify my details by providing my name and order number. I did that, but nothing has happened since then. Total scammers. Do not order from them under any circumstances!

Can’t comment on the product I’ve purchased because I have not received it yet but the the customer service although responded initially have now decided to ignore me. The tracking hasn’t updated on there site for over a week and seems stuck now with Royal Mail and possibly lost. No way of contacting them outside of emails so I would avoid because the service isn’t great.

Thanks to Rachel my order arrived the next day as promised. I'm pleased with my handbag and the service I received after the initial order going astray. I await the promised refund.

Before purchasing I done some research on Totesluxe handbags, watched loads of tik-tok videos too. I purchased a London Bag in Ash for my friend and I haven't given it to her yet . The Bag was promptly delivered and it was presented very well in a box and looks absolutely stunning. I did contact customer service and they replied within a few hours which I was impressed by and were very helpful. Would definitely recommend this company.
5 Stars 🌟🌟🌟🌟🌟

I ordered the mini version of the London bag as a present for my Mum. It arrived on time and is a great looking bag. The quality is exceptional. However, I knew it would be too small for my Mum who carries everything around with her. So, I contacted Customer Services via email to advise my error. I received a response in good time and tbe exchange has now taken place. Very impressed all round and it is so nice to converse with human beings as opposed to a Chatbot. Now saving up to buy myself a bag so I don't have to borrow my Mums. Love love love!

I’ve ordered several bags from totes luxe. I did have a mix up with a bag and had to reach out to customer services for them to rectify which they did efficiently. The bags are fantastic quality, I always get compliments. I use mine everyday without any problems. I will continue to purchase my bags from this company!!

Took a month to deliver, they offered a partial refund, over a month later still no refund. Avoid buying from this dreadful company!!!

I absolutely love my bag, I ordered it in another colour the next week!
Great quality and a great size!
Customer service was great to deal with and the free shipping to australia was a lovely bonus!! Happy to support this small business, they care about their customers.

I ordered the Chelsea bag in grey on Monday and asked if they could do next day delivery as it was a birthday present, I was so happy when it got delivered the next day. They kept me informed about my delivery throughout.
The bag its self is lovely . I love the look of it and the quality of the bag is amazing. I will definitely be purchasing more from here 🙂

I ordered the Milan black 28cm bag from the Totesluxe website on 25th Oct and had it delivered 7th November via Royal Mail. The bag is EXCEPTIONAL! I've only dreamed of having the real thing (Hermes kelly) and purchased this thinking it wouldn't match quality. But I was wrong. The price is not only affordable but the quality looks near enough to the real thing. Honestly very happy with the bag!! Not everyone can afford the real thing and looking most places the dupes look nowhere near good enough, and are silly prices. I'll be ordering the Chelsea black bag (similar to Hermes Birkin) very soon!

Sorry but can we talk about the quality? The customer service?? The BAG itself?! I’m amazed. Such a reasonable price for the such a high quality bag. Definitely buying many moreeee
THANK YOU!

There’s so many layers to the quality of customer service and care I’ve received from this brand. The rate at which they respond to queries was so swift and they were patient with me as I had a number of queries beforehand. I had no issues with deliveries. I was provided a tracking number and could easily follow my order. For the quality of service and bag you get, it is definitely worth every penny!
I will be back!

So pretty bag ! I bought London bag and i loved it ! Material ,texture , quality , all looks one of expensive designer bag so i bought another one larger size. Enough space to take on your holiday.
Will recommended if looking for good quality bag.
Fast delivery service .. Easy online process buying from till delivered
Thank you

Bought a bag for a present. Quick delivery and helpful customer service

A very beautiful bag. Very good quality material. I am satisfied with the purchase made.

Its not my first time ordering, as we love the handbags. They are very clear on delivery times and kept me updated all the time. Never was I felt out of the 'hoop'. The packaging was also better than the first time. Nice box and some tissue. Bag is amazing and we just love the lux feel it gives. Thank you TOTESLUXUK. (bag is a gift and will post pics once opened.)

I had high hopes for this company based on the reviews, but unfortunately, the experience has been disappointing. My bags arrived late, which was frustrating. Now, after finally using them, they both make an annoying squeaky noise around the handles. I expected better quality for the price, and the lack of support from customer service just adds to the frustration- I've emailed them over a week ago about the issue with both my bags and still haven’t received a response. I wouldn’t recommend this brand based on my experience.