Good morning, I m really happy to say with the total job service agency specially Sofia & Jodie , they are really helpful, kind, humble & patient person, I also believe that Sofia & Jodie understa... See more
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Review summary
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Reviews shaping this summary
I spoke with Nisharn twice on seperate occasions, the first visit was extremely smooth & very informative without being pushy which was really refreshing. The second time, we were asking more... See more
Company replied
I called with a couple of queries and intending to get more information on something relating to a family members job search. Aimen Asif picked up and she immediately was so much more helpful than all... See more
Company replied
Real person not AI and also very pleasant man and helpful glad that you do not have recorded wait message about abuse to staff as most people find this a little off putting. Great service and helpfuln... See more
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Company details
- Recruitment Service
- Advertising Agency
- Applicant Tracking System
- Career Guidance Service
- Employment Agency
- Employment Search Service
Written by the company
As a global business with a local heart, we’re proud to be part of The Stepstone Group. This makes us one of the world’s leading hiring platforms, with a presence in over 30 countries. Whether you want to attract and recruit brilliant people or find your perfect role, we’re here with precise and powerful solutions. Our careers advice helps you build your CV, write your cover letter and prepare for interviews, while our game-changing tech takes your profile and matches you to the right kind of role, sending you recommendations and instant alerts. All you need to do is click "apply". Whatever it is you’re looking for, you can find it on Totaljobs
Contact info
Blue Fin, 110 Southwark Street, Southwark, SE1 0TA, London, United Kingdom
- 03330145111
- customerservices@totaljobs.com
- www.totaljobs.com
4.8
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Had an issue when applying for Jobs
I encountered an issue while applying for jobs, Aimen was very helpful, and the problem was successfully resolved
26 June 2026
Reply from Totaljobs
Hi Zoha,
Thank you for your kind review.
We're delighted to hear that Aimen was able to help resolve the issue you encountered while applying for jobs. We'll be sure to pass on your kind feedback.
Kind Regards,
Hamid
Reply from Totaljobs
Hi Hassan,
Thank you for your kind review.
We're delighted to hear that you found our team helpful and supportive. Your feedback is greatly appreciated, and we're pleased you had such a positive experience.
Kind Regards,
Hamid
The advisors I spoke with were…
The advisors I spoke with were friendly, and my call was answered quickly.
26 June 2026
Reply from Totaljobs
Hi Alex,
Thank you for your kind review.
We're pleased to hear that your call was answered quickly and that the advisors you spoke with were friendly. We really appreciate your feedback.
Kind Regards,
Hamid
Extremely helpful customer service…
Extremely helpful customer service advice, guides you through any issue you may have with your application
25 June 2026
Reply from Totaljobs
Hi,
Thank you for your kind review.
We're delighted to hear that you found our customer service extremely helpful and that the guidance provided helped you through your issue with the application.
We really appreciate your feedback and look forward to assisting you again in the future.
Kind Regards,
Hamid
Helpful and professional
Paul took my call this morning and was very professional and helpful. He listened to the issue, and was able to support and resolve it straight away. Also friendly and polite.
25 June 2026
Reply from Totaljobs
Hi Rebecca,
Thank you for your kind review.
We're delighted to hear that Paul was professional, friendly, and helpful. It's great to know he listened to your issue and was able to resolve it straight away.
We really appreciate your feedback and look forward to assisting you again in the future.
Kind Regards,
Hamid
Was really helpful with the question…
Was really helpful with the question that I had. Great response, too.
25 June 2026
Reply from Totaljobs
Hi Urooj,
Thank you for your kind review.
We're pleased to hear that we were able to help with your question and that you were happy with the response.
We really appreciate your feedback and hope to assist you again in the future.
Kind Regards,
Hamid
Reply from Totaljobs
Hi Zarina,
Thank you for your feedback. We're pleased to hear we provided great service and fixed your issue immediately. Cheers!
We appreciate you taking the time to share your experience.
Kind regards,
Mohammad
No as good as I expected!
22 June 2026
Unprompted review
Reply from Totaljobs
Hi Kathleen,
Thank you for your feedback. We're sorry to hear that we didn't meet your expectations.
We've attempted to locate your account to understand your specific experience and address any concerns, but we haven't been able to identify your details from the information provided.
Please contact us at customerservices@totaljobs.com or call us on 0333 014 5111 with your account information and details about what didn't meet your expectations, so we can investigate and help improve your experience.
Kind regards,
Mohammad
Paul was really polite and friendly on…
Paul was really polite and friendly on the phone and sorted out both my issues really quickly!
24 June 2026
Reply from Totaljobs
Hi Jess,
Lovely to hear Paul was able to resolve your issue with efficiency. We'll be sure to pass on the great feedback.
If you need anything else , please reach out.
Kind Regards,
Hamid
Sofia Azam review
I spoke with Sofia Azam, who was very patient and helpful in dealing with a more complex issue. A real credit to the company, Get her a raise!!!
22 June 2026
Unprompted review
Reply from Totaljobs
Hi Ty,
Thank you for your wonderful feedback! We're thrilled to hear that Sofia Azam was very patient and helpful in dealing with your complex issue. Your comment that she's a real credit to the company means so much to us, and we love the enthusiasm - we'll definitely pass on your raise recommendation along with all your kind words to her!
We appreciate you taking the time to share your experience.
Kind regards,
Mohammad
To give people a Job and they give good…
To give people a Job and they give good service and normally apply Jobs on Jobsite.
22 June 2026
Reply from Totaljobs
Hi Vivienne,
Thank you for your feedback. We're pleased to hear that you find our service good and that you regularly apply for jobs on our site.
We appreciate you taking the time to share your experience and wish you the best of luck with your job search.
Kind regards,
Mohammad
Excellent customer service
Excellent customer service - fast, friendly, helpful, polite, couldn't have asked for better service.
19 June 2026
Unprompted review
Reply from Totaljobs
Hi Nicole,
Thank you for your wonderful feedback. We're delighted to hear that our customer service was fast, friendly, helpful, and polite. Your comment that you couldn't have asked for better service is truly appreciated.
We appreciate you taking the time to share your experience.
Kind regards,
Mohammad
Jodie was amazing
Jodie was amazing. She went through the whole process with me. And try to solve out my issue. I was upset with the amount of candidates applied which is very low compared to other platforms like CV library and Indeed. I still fell that the visibility is low.
19 June 2026
Reply from Totaljobs
Hi Dipika,
Thank you for your feedback. We're delighted to hear that Jodie was amazing and went through the whole process with you to try to solve your issue. We'll be sure to pass on your kind words to her.
We're sorry to hear that you're disappointed with the number of candidates applying compared to other platforms and that you feel visibility is low. We'd like to work with you to review your advert optimization, job title and description, visibility settings, and targeting to help improve your candidate response.
Please contact us at customerservices@totaljobs.com or call us on 0333 014 5111, and our team can conduct a detailed review of your campaign and discuss strategies to increase visibility and applications.
We appreciate you taking the time to share your honest feedback.
Kind regards,
Mohammad
Reply from Totaljobs
Hi,
Thank you for your feedback. We're pleased to hear we were very helpful.
We appreciate you taking the time to share your experience.
Kind regards,
Mohammad
The advisor was excellent
18 June 2026
Reply from Totaljobs
Hi,
Thank you for your feedback. We're delighted to hear that our advisor was excellent.
We appreciate you taking the time to share your experience.
Kind regards,
Mohammad
Reply from Totaljobs
Hi Vincent,
Thank you for your feedback. We're pleased to hear that our response was quick and helpful.
We appreciate you taking the time to share your experience.
Kind regards,
Mohammad
The lady I spoke too was great and…
The lady I spoke too was great and dealt with my issue very quickly
18 June 2026
Reply from Totaljobs
Hi Lorraine,
Thank you for your feedback. We're pleased to hear that our team member was great and dealt with your issue very quickly.
We appreciate you taking the time to share your experience.
Kind regards,
Mohammad
Jodie was very easy to deal with
Jodie was very easy to deal with. Great personality and resolved my issue immediately. Cheers Jodie :)
Customer service 10/10
18 June 2026
Unprompted review
Reply from Totaljobs
Hi Matt,
Thank you for your wonderful feedback. We're delighted to hear that Jodie was very easy to deal with, had a great personality, and resolved your issue immediately. Your 10/10 rating for customer service is fantastic! We'll be sure to pass on your cheers and kind words to her. :)
We appreciate you taking the time to share your experience.
Kind regards,
Mohammad
Kirsty answered my call
Kirsty answered my call. She was most helpful and I now know how to apply for vacancies advertised. B
17 June 2026
Reply from Totaljobs
Hi James,
Thank you for your feedback. We're pleased to hear that Kirsty answered your call, was most helpful, and that you now know how to apply for the vacancies advertised. We'll be sure to pass on your appreciation to her.
We appreciate you taking the time to share your experience and wish you the best of luck with your applications.
Kind regards,
Mohammad
Reply from Totaljobs
Hi Elaine,
Thank you for your feedback. We're pleased to hear that Sophie provided very helpful customer service. We'll be sure to pass on your kind words to her.
We appreciate you taking the time to share your experience.
Kind regards,
Mohammad
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