Good morning, I m really happy to say with the total job service agency specially Sofia & Jodie , they are really helpful, kind, humble & patient person, I also believe that Sofia & Jodie understa... See more
Company replied
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Review summary
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I spoke with Nisharn twice on seperate occasions, the first visit was extremely smooth & very informative without being pushy which was really refreshing. The second time, we were asking more... See more
Company replied
I called with a couple of queries and intending to get more information on something relating to a family members job search. Aimen Asif picked up and she immediately was so much more helpful than all... See more
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Real person not AI and also very pleasant man and helpful glad that you do not have recorded wait message about abuse to staff as most people find this a little off putting. Great service and helpfuln... See more
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Company details
- Recruitment Service
- Advertising Agency
- Applicant Tracking System
- Career Guidance Service
- Employment Agency
- Employment Search Service
Written by the company
As a global business with a local heart, we’re proud to be part of The Stepstone Group. This makes us one of the world’s leading hiring platforms, with a presence in over 30 countries. Whether you want to attract and recruit brilliant people or find your perfect role, we’re here with precise and powerful solutions. Our careers advice helps you build your CV, write your cover letter and prepare for interviews, while our game-changing tech takes your profile and matches you to the right kind of role, sending you recommendations and instant alerts. All you need to do is click "apply". Whatever it is you’re looking for, you can find it on Totaljobs
Contact info
Blue Fin, 110 Southwark Street, Southwark, SE1 0TA, London, United Kingdom
- 03330145111
- customerservices@totaljobs.com
- www.totaljobs.com
4.8
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Reply from Totaljobs
Hi Clementina,
Thank you for your feedback. We're pleased to hear you've had a great experience with us. We hope you find the right opportunity soon and wish you the best of luck with your job search.
We appreciate you taking the time to share this.
Kind regards,
Mohammad
Patient, kind and genuinely helpful
I called at around 9:17 this morning to follow up on an application I had submitted 21 days earlier. Unfortunately, my Three connection was very poor, and the line kept breaking up, making it difficult for the adviser to hear me. I had to raise my voice slightly just to get my words across.
Despite the difficult connection, the adviser remained warm, patient and professional throughout. She gave me the time I needed and made me feel completely comfortable throughout the call. She listened carefully, stayed calm and did her best to help me.
I really appreciated her kindness and understanding. She made a frustrating situation feel much easier and left me with a very positive impression of the customer service.
Thank you, J!!
17 July 2026
Unprompted review
Reply from Totaljobs
Hi Omolola,
Thank you for your wonderful and detailed feedback. We're so pleased to hear that despite the challenging phone connection, Jodie remained warm, patient, and professional throughout your call. It's fantastic to know that she gave you the time you needed, made you feel completely comfortable, listened carefully, and stayed calm while doing her best to help you.
We really appreciate you recognizing her kindness and understanding in what was a frustrating situation. We'll be sure to pass on your thanks and kind words to her.
Thank you for taking the time to share your experience, and we wish you the best of luck with your application.
Kind regards,
Mohammad
Adam was really helpful
Adam was really helpful, and professional from the beginning to the end.
16 July 2026
Reply from Totaljobs
Hi Charles,
Thank you for your feedback. We're pleased to hear that Adam was really helpful and professional from beginning to end. We'll be sure to pass on your kind words to him.
We appreciate you taking the time to share your experience.
Kind regards,
Mohammad
Excellent Service
Excellent Service
Adam was a clear communicator who demonstrated his knowledge of the product and how to navigate it to achieve my aim
15 July 2026
Reply from Totaljobs
Hi Julie,
Thank you for your wonderful feedback. We're delighted to hear that Adam provided excellent service as a clear communicator who demonstrated his knowledge of the product and how to navigate it to achieve your aim. We'll be sure to pass on your kind words to him.
We appreciate you taking the time to share your experience.
Kind regards,
Mohammad
Reply from Totaljobs
Hi Sean,
Thank you for your feedback. We're delighted to hear you received great service.
We appreciate you taking the time to share your experience.
Kind regards,
Mohammad
Raheel has been superb
Quick shout out to Raheel who helped our agency get onboarded on TJ. His hard work and relentlessness to go above and beyond in assisting us was reassuring. Looking forward to using TJ to grow our business.
9 July 2026
Reply from Totaljobs
Hi Sayfur,
Thank you for your wonderful shout out! We're thrilled to hear that Raheel helped your agency get onboarded and that his hard work, relentlessness, and dedication to going above and beyond was so reassuring. We'll be sure to pass on your kind words to him.
We're excited to support your business growth and look forward to working with you.
Kind regards,
Mohammad
Reply from Totaljobs
Hi Kabirat,
Thank you for your feedback. We're delighted to hear that you were spoken to in a nice and calm manner and that our professionalism was top notch.
We appreciate you taking the time to share your experience.
Kind regards,
Mohammad
Total job have an amazing customer services and i they helped with my needs
Customer service was great thank you
7 July 2026
Reply from Totaljobs
Hi,
Thank you for your feedback. We're pleased to hear that our customer service was great.
We appreciate you taking the time to share your experience.
Kind regards,
Mohammad
Reply from Totaljobs
Hi Anita,
Thank you for your feedback. We're pleased to hear that Sofia was prompt in resolving your login issues and that you're all set. We'll be sure to pass on your kind words to her.
We appreciate you taking the time to share your experience.
Kind regards,
Mohammad
Totaljobs user issue
I had an issue with adding a user to our account.
The person who assisted me was great sorted very quickly and hassle free.
First class.
7 July 2026
Reply from Totaljobs
Hi Nigel,
Thank you for your wonderful feedback. We're delighted to hear that our team member sorted your user account issue very quickly and hassle-free. Your "first class" rating is fantastic!
We appreciate you taking the time to share your experience.
Kind regards,
Mohammad
Adam was so helpful and professional
7 July 2026
Unprompted review
Reply from Totaljobs
Hi Baran,
Thank you for your feedback. We're pleased to hear that Adam was so helpful and professional. We'll be sure to pass on your kind words to him.
We appreciate you taking the time to share your experience.
Kind regards,
Mohammad
Good customer support
Very helpful assistant helped me with a slightly tricky email address change.
6 July 2026
Reply from Totaljobs
Hi Anthony,
Thank you for your feedback. We're pleased to hear that our assistant was very helpful in sorting out your slightly tricky email address change.
We appreciate you taking the time to share your experience.
Kind regards,
Mohammad
Genuinely amazing support
I've had to use Total jobs' customer support a couple of times. Every time I would call them, I'd have the issue resolved in a matter of minutes.
24 June 2026
Reply from Totaljobs
Hi,
Thank you for your feedback. We're delighted to hear that every time you've contacted our customer support, we've been able to resolve your issues in a matter of minutes. Consistent, quick service is what we strive for.
We appreciate you taking the time to share your experience.
Kind regards,
Mohammad
Reply from Totaljobs
Hi Elaine,
Thank you for your feedback. We're pleased to hear we provided great support and helped you get in touch with the employer.
We appreciate you taking the time to share your experience and wish you the best of luck with your application.
Kind regards,
Mohammad
Needed some information and Darren…
Needed some information and Darren sorted it in seconds, amazing help.
6 July 2026
Reply from Totaljobs
Hi Laura,
Thank you for your feedback. We're delighted to hear that Darren sorted out your information request in seconds and provided amazing help. We'll be sure to pass on your kind words to him.
We appreciate you taking the time to share your experience.
Kind regards,
Mohammad
sound bloke
2 July 2026
Reply from Totaljobs
Hi,
Thank you for your feedback. We're pleased to hear that our team member made a great impression!
We appreciate you taking the time to share your experience.
Kind regards,
Mohammad
The total job company assistant was…
The total job company assistant was very helpful they got my the relevant information even though it was outside the spec of what was expected. Much appreciated
30 June 2026
Reply from Totaljobs
Hi Adam,
Thank you for your wonderful feedback. We're delighted to hear that our team member was very helpful and went above and beyond to get you the relevant information, even though it was outside the usual scope. We really appreciate you recognizing that extra effort.
We appreciate you taking the time to share your experience.
Kind regards,
Mohammad
I am giving a 5 star review for Aimen…
I am giving a 5 star review for Aimen Asif
Customer Service Representative who was extremely helpful setting me up on Total Jobs platform
30 June 2026
Reply from Totaljobs
Hi Louise,
Thank you for your wonderful 5-star review! We're thrilled to hear that Aimen Asif was extremely helpful in setting you up on the Totaljobs platform. We'll be sure to pass on your kind words and excellent rating to her.
We appreciate you taking the time to share your experience.
Kind regards,
Mohammad
Kindly
Thank you for your support and guidance. I really appreciate your help and the effort you have made to assist me.
1 July 2026
Reply from Totaljobs
Hi,
Thank you for your kind words. We're delighted to hear that our support and guidance were helpful, and we truly appreciate you recognizing the effort made to assist you.
We appreciate you taking the time to share your experience.
Kind regards,
Mohammad
Very helpful customer services
1 July 2026
Reply from Totaljobs
Hi,
Thank you for your feedback. We're pleased to hear that our customer services team was very helpful.
We appreciate you taking the time to share your experience.
Kind regards,
Mohammad
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