TotalHomeProtection Reviews 

We contacted Total Protect/Cinch in September to tell them our Water Heater failed. They said they would get someone to repair/replace. Two days later they informed us that they had nobody in our area so we were told to get a local company to do repair work. We then contacted USA Plumbing in our area. They came out and did inspection and said it needed to be replaced because of rusting out and theromstat not working. They gave us the price for doing the work and we contacted Cinch and gave them the price and they Okayed it. We had it replaced.
I sent them the bill from USA Plumbing for parts and labor in detail and they said they would reimburse me for cost. The cost was $1,575. They said they needed more info which USA plumbing sent.
To this day they said they will not pay it.

We along with family have been with this company for years and now everyone is going to cancel. If we don't get satisfation we are going to the BBB.

I received emails for several months notifying me a delay in shipment of the metal windmill, Finally, they told me that it was in the mail. The problem was they sent two and charged me accordingly. I contacted them and they refused to make an adjustment and stated that is was not possible. The item is not was was expected and is a piece of junk!

Worst bunch of clowns in the world. This company is a total rip off. They won't honor any claim and say they are offering a cash buy out to help you pay for it. Problem is they never send the check, You can call and call and call for months on end and you will never receive anything. DO NOT USE THESE GUYS!!!!!

these people should all be in jail lie like a rug no wonder they have classaction law suit in the works they will tell you anything so you dont cancell as far as im concerned put your money into a seperate acct and save it for a rainy day also most of the contractors in our town wont work for any of them because they wont pay

The worst experience ever. This company did nothing they agreed to do until I engaged the BBB. Filing a claim for a broken washing machine seemed easy, but they didn't respond within their stated time frame, then claimed they could not see the claim. Filed again, same response, crickets. Called customer service a week later, spent at least 5 hours in hold over multiple attempts. Finally just asked to cancel my warranty with a full refund.
Manager offered cash payment in lieu of service. I accepted, he emailed me details that day. 6 weeks later, no check and another representative called to offer a virtual mechanic appointment. This is 7 weeks after my claim was filed, a little more than the 48 hours promised. She back pedaled when I said we had already been down this path and I had an email stating a check would be sent. She said the check would arrive within 8 weeks of the date promised. 3 more weeks, nothing. I filed a claim with BBB and miraculously received a call from them within 10 days.
I finally received a check a mere 13 weeks after filing the claim. This was just too much work. If I had it to do over I would pick a different company.

I I could give it a negative rating I would stuck with this for 4 years . Pool pump went out been waiting for a $500 check for about 4 months now . Same crap everytime you call And are told the checks go out on Friday’s and it should be in the next batch . I will email the payout dept and put a rush on it . All BS. And they prorate everything so if your AC is like 10 years old forget about getting it replaced for free they will pay you out like 100 and call it a day .

It's a shame there is no zero star option!
New name, same lousy service. Dashboard provides little useful info and no place to add comments. Automated phone system keeps you on hold for over 30 minutes, once you get a live agent, expect to be disconnected. The "call back" option is a fail. Left call back number on several occasions and never got a call back. My favorite is calling, and being # 1 in the que, only to be kept on the phone for 30 more minutes followed by a "sorry we are closed" message. Lastly, they cover NOTHING! Items other companies repair, these are not covered by this company. Save your money and move on!!!

DON'T WASTE YOUR MONEY! They find a way to wiggle out of every claim. I've been with them for a number of years and filed 4-5 claims and the experience is the same every time. If you kick and scream enough they might throw you a $200 bone for the $2,300 A/C coil that they should be paying for 100%. I'll NEVER DO BUSINESS WITH THEM AGAIN.

Been with the company for over a year. Each time we made a claim we've had nothing but issues it's frustrating. Easy to make a claim but once the issue is diagnosed good luck getting a follow up from the company. Customer service portrays as if they empathize but nothing ever gets resolved. They take your monthly pymt and service call fee, send someone out but that's where it stops. They'll blame the company but it's always THP they wait out your claim then automatically close out the claim without your knowledge, then try to make you pay another service fee to send another company out all while THP has already robbed you of your monthly + prior service fee
This company is a scam most definitely save yourself the headache and avoid Total Home Warranty

Run from this company fast. Poor service no communication
They have limited # of service reps. Waited 8 days for a plumber.

This company wreaks scam. The technician reported that there was a component short to ground on my AC. They never communicated with me that this was the cause of failure. So called platinum plan sucks. I would not even bother with this company again

Total home protection (THP- or Service plus) is a rip-off and dishonest. I WOULD NOT RECOMMEND this business to anyone. I submitted a claim for my A/C unit blowing warm air ( technician found coil leak). A service technician came by, checked my unit, and submitted a report to THP. Almost a week went by, and I grew out of patience; I called THP, and I was informed, "we are working on your issue." I then decided to call the service provider/Technician, and they told me that THP settled for $280 and that the tech could not do any more work. I called THP back, and I was informed that a check would be sent to me for $280. All these happened over the course of several days. I reported my service request at the end of May. In June, I spent hours and hours going back and forth with THP, trying to get answers and get my A/C fix.
It is July 21, 2021, no check, No repair. My claim was closed and settled without my consent or any communication from THP. I bought a five (5) years plan, thinking it was a great deal. However, customer service is poor; they need significant improvement, including their automated (phone) system. I canceled my service plan and received 4yrs in return (credited back into my CC). Warning if you cancel, they will prorate a one-year service plan plus a cancellation fee ($50 plus a month + $50 plus cancellation fee). So I decided to keep what was left of 1 yr to avoid the fees. Through my research online, I noticed a lot of service claims were settled. THP will rather settle/pay off / low ball claims than complete repairs or replace appliances if they feel that a unit will cost them money. In my experience, I spend too much time dealing with them, going back and forth. It was a very frustrating experience and complete lack of communication. In the end, I lost money because THP never paid the service/ tech' I ended up paying them for their service. DO not buy a Home warranty from them. POOR Service.

Horrible company!! No customer service. They never responded to my claim. I had to keep calling until I finally got ahold of the manager who sold me the policy.I bought the 6 year plan. Filed my first claim for water heater which was 23 years old. They said it rusted out...wouldn't cover. Then said they would give me $500 towards it. Never received. After again attempting to reach by email, phone calls, and voice messages...NO ONE RETURNED MY CALLS, I finally reach someone to cancel.They want to charge me $150 to cancel my account, said the remainder would be credited to my credit card in 15-30 days. LIARS, and I still don't have it. Got ahold of someone who said they would have a manager call me the next day. Still haven't heard anything 48 hours later. I am also filing a lawsuit. Piece of crap company!!!

We paid Total Home Protection for over one and a half years and then our air conditioner went out. We had a difficult time even filing a claim, and then they would not even pay to have it checked to find out what the problem was. The ability to reach them to get customer service was horrible. Air conditioner repair shops don't like to work with Total Home Protection, because they never pay for anything! We spent a lot of time on hold, and never got through, only to get hung up on. We thought we would get some help when we needed it, but we didn't. Don't waste your money!

This fly-by-night BS should be called TOTAL FRAUD! They could not find a reputable handyman in my area where there are plenty of reputable service people; what they did send you is a JUNK who could only walk with a crutch in his hand and a GUN on his belt. They said they would reimburse you in thirty (30) days, but I could not see a shadow of a reimbursement check (of less than $100) in my mailbox after seventy-five (75) days and three (3) phone calls (the last one with a so-called "manager" by the name of Myles Cross, promising check arrival in the following week). They say they provide FREE Roof Leak coverage, but told me they do not cover leak around the chimney and falling shingles. So, this is just a RACKET, a SCAM!

Buying a "home Protection " plan was a horrible lapse in judgement. They don't have a customer service policy that puts the consumer first. This company is so broke they can't even afford to pay a $150 reimbursement on a call they never acknowledged. My salesman, Jimmy Roseboom, wont be proactive to get this problem resolved, no wonder they have a B- on BBB. My next phone call. Dont consider this bogus excuse for a company. RUN!

My fridge went out, it took 5 days to get a response from total home. Then I get an email to find my own repair service, and maybe they will cover the expense. The last repairs I had, the repair man says don't bother sending the invoice cuz they won't pay. The time before I bought the parts and installed myself. Can't find anyone that will work with this company cuz they cant't get paid.. TOTAL RIPOFF...

This company Total Home protection should be called Total Scam!!!!!!!!!!!! Do not recommend this company ever. We had to wait 2 months to just have a repair man for my over the stove microwave to just come out and do a diagnostics including the fact that we was paying our monthly fee on top of them charging a fee for the diagnostics, which the repair man still was not able to make the repairs for our microwave, also the repair man they issued to us was rude and incompetent. We also tried to get our money for the monthly fees and the diagnostic fee because they did not perform there end of the bargain which was to fix the problem for our microwave. A Useless home warranty and service is what your hard earned money is paying for with Total home protection, this company deserves 0 stars because they are scam artists!!!!!!!

We did work for this company as a contractor in October and December and still have not received payment for the work that was done. I have called more than 10 times regarding and get the complete run-around. I was most recently told since we are not currently taking work from them we WILL NOT be getting paid!!! Why would anyone do more work for them just to add another invoice that they won't pay. NO ONE should purchase this companies warranties and contractors should not do work for them either!!!

We did work for this company as a contractor last SUMMER and still have not received payment. I have called more than 10 times regarding and get the complete run-around. I was most recently told since we are not currently taking work from them we WILL NOT be getting paid!!! NO ONE should purchase this companies warranties and contractors should not do work for them either!!!