Would give 5 stars almost perfect experience. However, on my last purchase, an incident happened. While I was playing the game, I was logged-out abruptly. Talked to customer service and they promptly... See more
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I’ve had a good overall experience with TopLive. The discounts are very attractive and definitely one of the platform’s strongest points. The helpdesk team is friendly, responsive, and willing to... See more
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Today's experience was unfortunate and unlucky..first my order failed and switched into refund but not into my balance like usual bcuz it happens once every other week.. Did something change in the re... See more
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At first, I was extremely skeptical of this platform, as I had never heard of it before, and the website looked sketchy. Although I was reluctant to try it out, I decided to give it a shot since it al... See more
Company details
About TOPUPlive
Written by the company
TOPUPlive (www.topuplive.com) is an independent online store focused on virtual game top-ups and digital recharge products. Our goal is simple: help players get what they need in-game with a smoother checkout, clearer instructions, and faster delivery—without the frustration of complicated steps.
We understand that every top-up matters: you might be renewing a monthly pass, grabbing a bundle before it expires, or topping up at the right moment for an event. That’s why we put extra care into order processing, status transparency, and support follow-ups. If something doesn’t go as expected, we’ll verify the order and prioritize re-processing or re-delivery. If delivery can’t be completed after verification, we’ll offer a workable solution, including a refund where applicable.
TOPUPlive is built for gamers worldwide—fast, straightforward, and service-first.
What we stand for ⚡
- Speed: optimized flow for quicker delivery
- Clarity: clear steps for account/server/region info
- Support: real follow-up when you need help
Why choose TOPUPlive 🛡️
- Secure checkout and risk monitoring
- Not-received protection (re-delivery / refund after verification)
- Responsive service (typically within 24 hours)
TOPUPlive Official Shield: Guaranteed Re-delivery or Instant Refund
As a fully authorized game top-up platform, TOPUPlive guarantees secure delivery within the committed timeframe. In case of any technical anomalies, we provide priority re-delivery or a full refund. Our 24/7 compliance team is always here to safeguard your transaction.
At TOPUPlive (operated by SEA WHALE TECHNOLOGY PTE.LTD.), customer asset security and transaction integrity are our highest priorities. Our Official Top-Up Guarantee is structured as follows to ensure a transparent and reliable gaming experience:
1. Non-Delivery & System Anomalies
If your order status is marked as "Paid" but the premium currency has not arrived within the estimated delivery window, our automated system will flag it for immediate review. Upon verifying a system failure or supplier unavailability, we will offer you two distinct options: immediate manual re-delivery or a full refund to your original payment method.
2. User-Input Accuracy & Liabilities
To maintain platform security, players are responsible for providing accurate Game IDs, server details, and character names. If incorrect information prevents delivery, our 24/7 customer support will actively assist in interception. However, please note that orders successfully delivered to an incorrectly provided ID are irreversible and non-refundable under global digital product publishing regulations.
3. Duplicate Charges
In the rare event of a network latency issue causing duplicate charges, please provide your payment receipts. Once verified by our financial auditing team, the duplicate amount will be refunded immediately or converted into equivalent store credits, depending on your preference.
4. Refund to Account Balance (Store Credit)
Please note that for certain specific promotional items, region-restricted products, or under custom user requests, the refund may be automatically or manually credited to your TOPUPlive Account Balance instead of the original payment method. This balance can be used instantly for any future purchases across our entire game catalog without any expiration.
5. Compliance & Anti-Fraud Verification
To comply with international anti-money laundering (AML) and publisher regional policies, certain high-value or cross-border transactions may trigger temporary security or risk-assessment checks. These standard compliance protocols may slightly extend processing times.
For any inquiries or to initiate a guarantee claim, please contact our certified support team via our 24/7 Live Chat or email us directly at service@topuplive.com. We typically respond within 24 hours.
Contact info
112 ROBINSON ROAD#03-01 SINGAPORE, 999077, Singapore, Singapore
- (+852)69351882
- service@topuplive.com
- www.topuplive.com
3.9
Great
981 reviews
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Replied to 100% of negative reviews
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20 May 2026
Unprompted review
Reply from TOPUPlive
Thank you so much for your trust! We're committed to providing a safe, reliable, and transparent top-up experience every time. Your confidence means the world to us — see you on your next recharge! 🎮
I want a mission impossible jeket in…
I want a mission impossible jeket in pubg please
11 May 2026
Unprompted review
Reply from TOPUPlive
Your mission, should you choose to accept it: follow PUBG's official channels for upcoming skin announcements! 🕵️♂️ We can't promise the jacket, but we can promise the best UC prices so you're fully loaded when it drops. This message will not self-destruct. 😄
This is too good for ab
10 May 2026
Unprompted review
Reply from TOPUPlive
Thank you so much for the kind words! 😊 We're thrilled you're loving the experience. If there's ever anything we can do to make it even better, don't hesitate to reach out. See you in-game! 🎮
The fact that they give yoy 92k coins…
The fact that they give you 92k coins for free after some time of purchase is good
1 May 2026
Reply from TOPUPlive
Thank you for the wonderful feedback! 🎉
We're glad you're enjoying the bonus coins — it's our way of showing appreciation to our loyal players. Stay active and you'll keep unlocking more rewards over time!
Hope you're having a great time in-game. See you next time! ⚡
— TOPUPlive Team
Payment was deducted via TNG eWallet
Payment was deducted via TNG eWallet, but the order was marked as completed even though I have not received the full items in my game account.
The merchant mentioned there will be a delay, however the delivery is still not fulfilled.
This is not a proper completion as the items are not fully received.
Kindly assist to check this transaction and resolve the issue, or provide a refund if the service cannot be completed.
2 May 2026
Unprompted review
Reply from TOPUPlive
Hi, thank you for reaching out and we sincerely apologize for the inconvenience caused.
We understand your concern regarding the delivery status. Upon checking, our system shows that all items for your order have been successfully delivered to your game account.
That said, some in-game items — especially certain top-up credits or bundles — may experience a short delay before they appear in your account, depending on the game server's processing time. We recommend:
Restarting the game and logging back in to refresh your account data.
Checking your in-game mail or gift inbox, as some items are delivered there first.
Waiting up to 24 hours if the delivery was recent, as server sync can sometimes take time.
If you have already tried the above steps and the items are still not reflected, please reply with:
Your in-game username / UID
A screenshot of your in-game inventory or mail
This will help us escalate the case directly with the game supplier for further verification.
We take every order seriously and will do our best to resolve this for you. Thank you for your patience.
— TOPUPlive Support Team
Best app for recharging coins and…
Best app for recharging coins and getting perfect deals and planty of couppons
Keep on growing !!
28 April 2026
Unprompted review
Reply from TOPUPlive
Thank you so much for the kind words! 😊
We're thrilled to hear you're enjoying the deals and coupons — we work hard to bring you the best value every day.
Thanks for the encouragement, we'll keep growing and making the platform better for you! 🎮⚡
— TOPUPlive Team
TOPUPlive is a very safe and secure way…
TOPUPlive is a very safe and secure way to top up! I have never had issues with them and the discounts save me so much money! They are the only place i trust to top up with
21 April 2026
Unprompted review
Reply from TOPUPlive
Thank you so much for your fantastic 5-star review! At TOPUPlive, we know how important fast delivery is so you can jump right back into your game. We're thrilled to hear you had a great, speedy experience with us. If you need any game top-ups in the future, our team is here for you 24/7. Happy gaming!
Wonderful experience 100% trustworthy…
Wonderful experience 100% trustworthy And also customer service is flawless 😁
20 April 2026
Unprompted review
Reply from TOPUPlive
Thank you so much for your fantastic 5-star review! At TOPUPlive, we know how important fast delivery is so you can jump right back into your game. We're thrilled to hear you had a great, speedy experience with us. If you need any game top-ups in the future, our team is here for you 24/7. Happy gaming!
Quick, reliablem, trust worthy and perfect <3
very reliable and trustworthy with an amazing customer support who patiently answer all your questions and inquiries highly recommend!!!
15 April 2026
Unprompted review
Reply from TOPUPlive
Thank you so much for your kind words! 🙏 We're thrilled to hear that you find our platform reliable and trustworthy. Our support team works hard to ensure every question gets answered with patience and care — your recognition truly means a lot to us. We look forward to continuing to serve you!
Great service!
Quite a smooth experience i must say! I play genshin, and received the crystals without any issues. I recommend others to try it as well as it's fast and reliable. I'm satisfied!!
15 April 2026
Unprompted review
Reply from TOPUPlive
We're so glad your Primogems arrived smoothly and without any hiccups! ✨ Providing a fast and hassle-free experience for our Genshin Impact players is exactly what we aim for. Thank you for recommending us — happy adventuring, Traveler! We hope to see you again soon!
Honestly pretty easy just wish they had…
Honestly pretty easy just wish they had more discounts for genshin
14 April 2026
Unprompted review
Reply from TOPUPlive
Thank you so much for your fantastic 5-star review! At TOPUPlive, we know how important fast delivery is so you can jump right back into your game. We're thrilled to hear you had a great, speedy experience with us. If you need any game top-ups in the future, our team is here for you 24/7. Happy gaming!
i entered a typo when trying to…
i entered a typo when trying to purchase something on the site, once i realised i messaged their customer service and they just kept saying it was my fault and wouldn’t even offer a refund. the customer service agent wasn’t helpful so now ive wasted £25
8 April 2026
Unprompted review
Reply from TOPUPlive
Thank you for taking the time to leave your feedback — we’re truly sorry to hear your experience with our customer service fell short and that you ended up feeling frustrated and out of pocket.
We completely understand how annoying a typo can be, especially when you’re trying to top up quickly. While our standard policy on digital game top-ups is that completed orders are non-refundable (as the funds are instantly processed to the game account), that doesn’t excuse poor service. No customer should feel brushed off or blamed.
I’ve personally escalated your case. To help you right away, could you please reply with your *order number* (or the email you used to place the order)? I’ll check the details immediately and see what options we have — whether that’s correcting the typo if the top-up hasn’t been fully processed yet, offering a partial store credit, or exploring any other solution possible.
We want to make this right for you. Please message us directly here or via our in-app chat so we can handle this one-on-one and quickly.
Again, apologies for the inconvenience and thank you for giving us the chance to improve.
Best regards,
TOPUPlive Customer Support
I bought a pack for Kingshot and in the…
I bought a pack for Kingshot and in the verification process they wanted my Google accounts password… not happening.
6 April 2026
Unprompted review
Reply from TOPUPlive
Hi there — thanks for your feedback.
For Kingshot, this is a login top-up service, which means our support team may request your Kingshot account login details in order to log in and complete the recharge.
However, we will never ask for your Google account password (or any email/Google master account password). If you saw a prompt asking for your Google password, please do not enter it and stop the process immediately.
Please email us at service@topuplive.com with your order number and a screenshot of the page/message you saw. We’ll investigate right away and help you complete the top-up safely — or arrange a refund if you prefer.
Reply from TOPUPlive
مرحبًا، شكرًا لملاحظتك.
نأسف لأن تجربتك لم تكن جيدة. يرجى التواصل معنا عبر البريد service@topuplive.com وإرسال رقم الطلب وتفاصيل المشكلة (وأي لقطات شاشة إن أمكن)، وسنقوم بمراجعة الأمر فورًا ومساعدتك في حل المشكلة أو ترتيب استرداد المبلغ إذا لزم.
Always buy my PUBGM topups from here
Always buy my PUBGM topups from here, very fast and cheap
27 March 2026
Unprompted review
Reply from TOPUPlive
Thank you for always choosing TopUpLive for your PUBGM top-ups! We’re happy to hear it’s fast and affordable for you.
Reply from TOPUPlive
Thanks for the great feedback! We’re glad you enjoy our instant service.
Reply from TOPUPlive
Awesome—thank you! Glad it worked exactly as expected and super quickly.
Reply from TOPUPlive
Thank you! We’re happy you find our prices great and the service reliable—your support means a lot.
It was seamless and quick
It was seamless and quick. I had no payment issues and they support my currency which made things easier to evaluate
26 March 2026
Unprompted review
Reply from TOPUPlive
Thank you so much for your fantastic 5-star review! At TOPUPlive, we know how important fast delivery is so you can jump right back into your game. We're thrilled to hear you had a great, speedy experience with us. If you need any game top-ups in the future, our team is here for you 24/7. Happy gaming!
Delivery of ingame currency is instant…
Delivery of ingame currency is instant support is also helpfull with any issues
26 March 2026
Unprompted review
Reply from TOPUPlive
Thank you so much for your fantastic 4-star review! At TOPUPlive, we know how important fast delivery is so you can jump right back into your game. We're thrilled to hear you had a great, speedy experience with us. If you need any game top-ups in the future, our team is here for you 24/7. Happy gaming!
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