Would give 5 stars almost perfect experience. However, on my last purchase, an incident happened. While I was playing the game, I was logged-out abruptly. Talked to customer service and they promptly... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve had a good overall experience with TopLive. The discounts are very attractive and definitely one of the platform’s strongest points. The helpdesk team is friendly, responsive, and willing to... See more
Company replied
Today's experience was unfortunate and unlucky..first my order failed and switched into refund but not into my balance like usual bcuz it happens once every other week.. Did something change in the re... See more
Company replied
At first, I was extremely skeptical of this platform, as I had never heard of it before, and the website looked sketchy. Although I was reluctant to try it out, I decided to give it a shot since it al... See more
Company details
About TOPUPlive
Written by the company
TOPUPlive (www.topuplive.com) is an independent online store focused on virtual game top-ups and digital recharge products. Our goal is simple: help players get what they need in-game with a smoother checkout, clearer instructions, and faster delivery—without the frustration of complicated steps.
We understand that every top-up matters: you might be renewing a monthly pass, grabbing a bundle before it expires, or topping up at the right moment for an event. That’s why we put extra care into order processing, status transparency, and support follow-ups. If something doesn’t go as expected, we’ll verify the order and prioritize re-processing or re-delivery. If delivery can’t be completed after verification, we’ll offer a workable solution, including a refund where applicable.
TOPUPlive is built for gamers worldwide—fast, straightforward, and service-first.
What we stand for ⚡
- Speed: optimized flow for quicker delivery
- Clarity: clear steps for account/server/region info
- Support: real follow-up when you need help
Why choose TOPUPlive 🛡️
- Secure checkout and risk monitoring
- Not-received protection (re-delivery / refund after verification)
- Responsive service (typically within 24 hours)
TOPUPlive Official Shield: Guaranteed Re-delivery or Instant Refund
As a fully authorized game top-up platform, TOPUPlive guarantees secure delivery within the committed timeframe. In case of any technical anomalies, we provide priority re-delivery or a full refund. Our 24/7 compliance team is always here to safeguard your transaction.
At TOPUPlive (operated by SEA WHALE TECHNOLOGY PTE.LTD.), customer asset security and transaction integrity are our highest priorities. Our Official Top-Up Guarantee is structured as follows to ensure a transparent and reliable gaming experience:
1. Non-Delivery & System Anomalies
If your order status is marked as "Paid" but the premium currency has not arrived within the estimated delivery window, our automated system will flag it for immediate review. Upon verifying a system failure or supplier unavailability, we will offer you two distinct options: immediate manual re-delivery or a full refund to your original payment method.
2. User-Input Accuracy & Liabilities
To maintain platform security, players are responsible for providing accurate Game IDs, server details, and character names. If incorrect information prevents delivery, our 24/7 customer support will actively assist in interception. However, please note that orders successfully delivered to an incorrectly provided ID are irreversible and non-refundable under global digital product publishing regulations.
3. Duplicate Charges
In the rare event of a network latency issue causing duplicate charges, please provide your payment receipts. Once verified by our financial auditing team, the duplicate amount will be refunded immediately or converted into equivalent store credits, depending on your preference.
4. Refund to Account Balance (Store Credit)
Please note that for certain specific promotional items, region-restricted products, or under custom user requests, the refund may be automatically or manually credited to your TOPUPlive Account Balance instead of the original payment method. This balance can be used instantly for any future purchases across our entire game catalog without any expiration.
5. Compliance & Anti-Fraud Verification
To comply with international anti-money laundering (AML) and publisher regional policies, certain high-value or cross-border transactions may trigger temporary security or risk-assessment checks. These standard compliance protocols may slightly extend processing times.
For any inquiries or to initiate a guarantee claim, please contact our certified support team via our 24/7 Live Chat or email us directly at service@topuplive.com. We typically respond within 24 hours.
Contact info
112 ROBINSON ROAD#03-01 SINGAPORE, 999077, Singapore, Singapore
- (+852)69351882
- service@topuplive.com
- www.topuplive.com
3.9
Great
981 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I Ben having a blast whit topup is my…
I Ben having a blast whit topup is my main place to get gold for bloodstrike so cheap.
11 June 2026
Unprompted review
Reply from TOPUPlive
Thank you for the kind review! 😊 We're so glad to hear that your experience was fast and smooth. We hope to serve you again soon!
Best regards, TOPUPlive Support Team
I love it so much
11 June 2026
Unprompted review
Reply from TOPUPlive
Thank you for the kind review! 😊 We're so glad to hear that your experience was fast and smooth. We hope to serve you again soon!
Best regards, TOPUPlive Support Team
Reply from TOPUPlive
Thank you for the kind review! 😊 We're so glad to hear that your experience was fast and smooth. We hope to serve you again soon!
Best regards, TOPUPlive Support Team
very good service,barely any delays and…
very good service,barely any delays and their customer service is on point
11 June 2026
Unprompted review
Reply from TOPUPlive
Thank you for the kind review! 😊 We're so glad to hear that your experience was fast and smooth. We hope to serve you again soon!
Best regards, TOPUPlive Support Team
I want to work as an Imur Diamond…
I want to work as an Imur Diamond Seller Agency.
1 May 2026
Unprompted review
Reply from TOPUPlive
Thank you for your interest in partnering with us! 🌟 We love hearing from motivated people who want to grow with TOPUPlive.
For agency and reseller opportunities, please reach out to our business team directly at business@topuplive.com — we'd be happy to share more details and get things started! 💎
Pretty decent topup app/website to…
Pretty decent topup app/website to purchase ingame currency
4 June 2026
Unprompted review
Reply from TOPUPlive
Thank you for your feedback! We are glad to hear that you found our platform decent and convenient for your in-game currency purchases. We are constantly working to improve our services and speed to provide an even better experience next time. Looking forward to serving you again!
Quick delivery time
Quick delivery time, active customer service
And very simple and easy to use. The discounts are also very good with alot of coupons codes from content creators.🔥
23 May 2026
Unprompted review
Reply from TOPUPlive
Thank you so much for the amazing review! We are thrilled to hear that you enjoyed our fast delivery, active customer service, and the creator discount coupons. Providing a smooth and rewarding experience is exactly what we aim for. Happy gaming, and see you next time!
Since lootbar is not working in…
Since lootbar is not working in whiteout survival i choose this site, of course its not fast like lootbar but it worked everytime.
2 June 2026
Unprompted review
Reply from TOPUPlive
Thank you for choosing us for your Whiteout Survival top-ups! While we might take a little more time to process compared to some platforms, we always ensure every single order is delivered safely and successfully. We are continuously optimizing our system to speed things up for you. Thanks again for your trust!
10109512977
31 May 2026
Unprompted review
Reply from TOPUPlive
Thank you for your 5-star review and support! We noticed you left this string of numbers (10109512977), which may be your order number or transaction number. We are happy to provide you with satisfactory service. If you have any further questions or need assistance, please feel free to contact our customer service team. Have a wonderful day!
Worse company of all time
29 May 2026
Unprompted review
Reply from TOPUPlive
Hi, we're really sorry to hear you feel this way — that's definitely not the experience we want for any of our customers.
We'd love to understand what went wrong so we can make it right. Could you please reach out to us at service@topuplive.com or via live chat with your order details? Our team will look into it right away.
Your feedback matters to us, and we genuinely want the chance to turn this around.
Best regards, TOPUPlive Support Team
Scam
Scam, bought a kingshot top-up but never receive it. Keeps saying that it takes 5 minutes, but well over 3 hours now
27 May 2026
Unprompted review
Reply from TOPUPlive
Hi, we sincerely apologize for the delay — waiting over 3 hours for a top-up that should take 5 minutes is absolutely unacceptable, and we completely understand your frustration.
We want to assure you that we take every order seriously, and this is not the standard we hold ourselves to. Please contact us directly via live chat or at service@topuplive.com with your order ID so we can investigate right away and either complete your delivery or process a full refund.
We are committed to making this right for you. Thank you for giving us the chance to resolve this.
Best regards, TOPUPlive Support Team
Reply from TOPUPlive
Thank you so much for the kind words! 😊 We're glad you had a great experience with TOPUPlive. See you next top-up!
Best regards, TOPUPlive Support Team
Kingshot game top up not working I give…
Kingshot game top up not working I give all info and this shipment not finish how many days need for buying one pack? I don't now better not trying
26 May 2026
Unprompted review
Reply from TOPUPlive
Hi there, we're truly sorry to hear about your experience with the Kingshot top-up. 😔
We completely understand how frustrating it is to provide all the required information and still not receive your order — that's not the experience we want for you at all.
Kingshot top-ups are typically delivered within a few minutes, so something may have gone wrong with your order. Could you please reach out to us via live chat or email at service@topuplive.com with your order details? Our team will investigate immediately and make sure this gets resolved for you.
We'd love the chance to make this right. Please don't give up on us just yet!
Best regards, TOPUPlive Support Team
In less than 5 minutes I explored…
In less than 5 minutes I explored coupons, got a nice discount, payed the fee, and received my in-game currency immediately!
24 May 2026
Unprompted review
Reply from TOPUPlive
Thank you so much for the amazing review, Mauricio! 🚀 We're thrilled to hear that you found our discount coupons helpful and received your in-game currency so quickly. Providing instant delivery and great value is exactly what we aim for at TOPUPlive. Enjoy your game and see you next time! 🙌
Reply from TOPUPlive
Hello nguyen, we are truly sorry for your poor experience. Providing fast and reliable support is our top priority, and we apologize if we missed your messages. Please contact our dedicated support team directly at service@topuplive.com or try our WhatsApp live chat again with your order details. We want to check your case and resolve this for you immediately!
4.5 hours delay! No delivery, no response, and unsafe password requests.
I placed my order on topuplive.com at 13:53, and it has been more than 4.5 hours with absolutely no delivery. Their web live chat and WhatsApp customer service are completely ignoring my messages. To make matters worse, they are demanding my game account password to process the top-up, which is completely unsafe and a massive security risk. Since they refuse to respond and are violating security rules, I demand an immediate cancellation and a full refund. Order number: auto6a1035a92916d. Beware of this site, they hold your money and ignore you!
22 May 2026
Unprompted review
Reply from TOPUPlive
Hello Mehmet, we sincerely apologize for the delay and the frustration caused. Regarding the password request, we completely understand your security concerns. For certain games, entering the account is a necessary technical step required by the game's system to process the top-up successfully. We never store or misuse your data, but we fully respect your choice.
Since your experience was not up to standard, we will gladly process a full refund for your order auto6a1035a92916d. Please contact our senior support at service@topuplive.com right away so we can speed up your cancellation and refund. Thank you for your patience.
Keep getting transferred around and…
Keep getting transferred around and even to their whatsapp customer service which receive no respond or reply. I have been waiting for the topup for more than 5 hours already and still waiting.
Updates:
Waited till the next day without any reply and same transfer all over with robots replying. i texted again after 18 hours of wait before them informing me that the order will be refunded.
22 May 2026
Unprompted review
Reply from TOPUPlive
Hello, we are deeply sorry for the confusing transfer process and the long 5-hour delay. This is definitely not the level of service we aim to provide at TOPUPlive. It seems there was a communication breakdown within our support channels.
We want to locate your order and fix this immediately. Please message us back on WhatsApp or email us at service@topuplive.com with your Reference number auto6a100ad083d62. A senior manager will handle your case directly to ensure your top-up or refund is processed without further delay.
PUTRID SAVE YOUR MONEY they just STEAL AND ADMIT IT
They are completely rude future future behaviour three hours put something going on my account. I still haven’t got it. Not only have I not got it but I asked are they gonna refund me instead? And then they’ve blocked me and won’t communicate with me. Can’t do anything about it cause they’re in Singapore and they’ve made a website where you can block no matter what why I communicate I can’t. The Australian custom consumer law cover.l this revolting behaviour and I will be reporting it. I couldn’t imagine how many poor people they’ve ripped off continuously so I’m like resulting on a single mother save up my money to play my game and get screwed over by a bunch of people who refused to participate in doing their only job which is putting it on my account because I didn’t want to download another app if you want someone to use put it in the big f. ING print before you pay for it shouldn’t f. ING be an additives . You have to wake up to yourself.
22 May 2026
Unprompted review
Reply from TOPUPlive
Hello Katy,
We are deeply sorry to hear about your frustrating experience and take your feedback very seriously. At TOPUPlive, we strictly adhere to international e-commerce standards, and we absolutely do not tolerate blocking customers or withholding services unpaid for. We want to resolve this for you immediately.
Regarding the additional app or verification step you mentioned, this is often a requirement from secure third-party payment gateways to protect against fraud, but we understand how it caused confusion and we apologize for any lack of clear communication prior to purchase.
We want to make this right—whether that means ensuring your items are delivered immediately or processing a full refund. Please contact our senior support team directly at service@topuplive.com with your order details so we can bypass any automated systems and investigate this for you right away. Thank you for your patience.
worst top up service i had to be…
worst top up service i had to be honest. asking for too much sensitive data and the support is non existent.
20 May 2026
Unprompted review
Reply from TOPUPlive
Hi, thank you for your honest feedback — we're truly sorry to hear about your experience.
We understand how concerning it can feel when sensitive information is requested. We want to assure you that any data we collect is strictly used for order verification and fraud prevention to protect your account — we never store or share your personal data beyond what's necessary.
As for our support team, this is not the experience we want for our customers, and we sincerely apologize for falling short. Our team is available 24/7 and we'd love the chance to make this right for you.
Your feedback helps us improve, and we hope to earn back your trust. 🙏
Reply from TOPUPlive
Thank you so much! 👍💯 We're thrilled you had a great experience! See you next time — we'll keep the good vibes going! 🎮🔥
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.