Topman Reviews 

Would leave zero stars after my ‘service’ trying to return faulty trousers today Amber was rude to the point she was almost calling me a liar no customer service skills at all. Awful awful service won’t return

Shirt arrived creased and dirty, Topman didn’t acknowledge its return, did not communicate, didn’t refund. Opened case through AMEX and won after 4 months. Flopman, a cynical business run by dilettants.

Package was 10 days past it's delivery due date and when called to enquire was told "what do you want me to do?". Package was not even delivered to currier. Was offered a 10% off next order when already had student discount applied in previous order. A w f u l S e r v i c e.

Pleasantly surprised. Everything looked Omer a bit fresher than last time I went in. Friendly staff. Not the greatest quality but good prices.

I've placed a few orders with Topman in the last month but they keep canceling them with no reason. I rang their customer service department and was told that they could not deal with it, so they would ask a different department whilst i was on hold, after a while they came back and said that they was not answering the phone, so she would call me back in 30 to 60 mins with an update, i received no callback, so phone up again a few days later, again customer service was no help, i was told to check my spam folder for an email from them, i said that there was no email in the spam folder, so i was told just to wait for an email, i've still not received any response. I've emailed the CEO regarding this and his department has not even bothered to email me back. No wonder this company is making a loss if they keep canceling orders and given no reason, it's not like the item is out of stock as it is still listed on their website.

I ordered two rings off of their website and received one that I ordered and another that I did not. Without my consent they replaced an item with one that they had in stock, rather than contacting me and asking if I would like the same product in a different size or a different product in the size I ordered.

I was not happy when I opened my parcel to discover this. I emailed customer service on the 5th of September and received no reply. I contacted again yesterday and still received no reply. This is shocking customer service. I've ordered from many shops and some of them are amazing when they make mistakes with orders, Topman simply ignores their customers. I won't order from them again and instead will order from smaller businesses who value their customers.

I wish I could put Zero. My packages took 3 weeks to arrive, and customer service sucks. Don’t buy from here

Placed an order for next-day delivery, still not received after two-weeks! After speaking to customer services, apparently there was an issue with finding the right size in their warehouse. Not impressed

They've declined considerably!

So I got an email from them with a birthday discount, but it was on the wrong date. As a former IT guy, I knew that could definitely be a problem with other customers, so I emailed to point it out to them. I got an email back apologizing and saying that I'd get a 10% discount for my troubles. Then I tried to login to make a purchase the next day and couldn't login. When I emailed about that, it took well over 36 hours to get a response and the person asked what email address it was registered under; I replied, but still didn't get a response. Losing patience, I finally called them. After getting put on hold for some time, the customer service rep told me that my address had been deactivated from their system for over 6 months and that I'd need to use a *DIFFERENT* address (despite the fact that they had no problem sending promotional emails and even said they'd put a 10% discount on a future order on that email address). The guy said he'd give me another 10% discount on top of the other 10% and the 20% for my birthday for my troubles. When I asked how they'd know the new account is me (given the fact that I'd have to create a new email account), the guy hung up on me!!!!

So then I emailed them about it and got a promise of another 10% saying they're sorry, but they shut down accounts for privacy and security purposes and they can't do anything to let me use my email again!

I might add that the English of their customer service reps is very poor; it makes me suspect that they're in some place outside of Europe or the US. Oh, but the response was immediate when I pointed out that they promised 10 percent in addition to 10 percent in addition to their 20 percent birthday discount! They now claim that it's only 10 percent in addition to claiming that the birthday discount is only 15 percent and not the 20 percent noted in the email!

Out of all my experience shopping retail, I have NEVER experienced such negligence, incompetence and INSANELY POOR customer service. This company is an absolute JOKE.

The clothes are stylish but the quality is awful. I ordered a pair of Tan Tassel Loafers and they without exaggeration ripped the first time wearing them, 30 seconds later on the elevator leaving my apartment.

*** Absolutely HORRIBLE customer service. I can not stress how bad they are for future consumers. I have ordered from here several times, as I thought they deserved a chance to redeem themselves, but nope - same HORRIBLE experience every single time. The 1 star review before mind said it best "If you like writing dozens of emails and waiting hours on the phone to get ahold of them and your online orders, this is the place to bring your business.":

DO NOT SHOP HERE, ITS SIMPLY NOT WORTH IT !!!!!!!!

Neither here nor there tbh. You get what you pay for.

Not bad stuff - got a few jumpers - feel like they’re getting a bad rep on here for no reason

Honestly one of my favourite sites for shopping. Quality products and great prices. I’ve never had any problems with them over 10+ orders!

There is something VERY fishy going on with Topman internet orders. I ordered a couple of polo shirts as a gift through the Topman website to be collected from my local store. I received immediate confirmation together with a tracking number and was told that my order would take from 3 to 7 days. Topman would email me when the order was ready for collection. I received a second email the next day to say my order had been dispatched. So far so good. A few days later, I tracked my order to see its progress.Tracking took me to the Hermes website which indicated that the goods had been delivered to the store two days previously. I waited for my email to tell me to collect my order and when nothing happened, I went into my local store to see what was going on. No, they couldn't find my order and gave me customer service's number to call, which I duly did. Customer services were helpful and tried to phone the store - no reply, so they sent the store an email and promised to update me when they received a reply. Silence. 10 days or so later (21 days after I placed my order - I'm nothing if not patient) I phoned again. The customer services operator was extremely apologetic, told me that the store hadn't replied to their email and suggested that the best thing would be to refund me my money - which he did immediately. I was impressed with customer services.
Now, there is something highly suspicious (and potentially dishonest) going on here. Either the shirts were delivered to the store -and if so, where are they - or Hermes were lying and the shirts weren't delivered. Either way, the whole thing stinks. I'll never order from Topman again and strongly advise everyone else to give online ordering from this apology for a company a wide berth. No wonder they're in trouble.

Where the hell is my order!!! Ordered may 12th and still received nothing! Their customer service is a complete Joke. They don’t answer e-mails! I want my 120 euro’s back!

Slightly shocked to see such bad reviews. My experiences haven’t been that bad. Decent items, decent customer service.

After 10 working days nothing about my order !

Let’s be honest - not great delivery time, and quality not as expected

Unbelievable that this sort of service exists! I never review anything, but have signed up just to explain this!
I needed a specific style of jeans for an event and against my better judgement I accompanied a friend into this horrendous place. They had some jeans similar to what I wanted but not my size - “no problem we can order them straight to your door” said the shop assistant. As I didn’t have the time to shop around I reluctantly agreed and he placed the order for me.
The jeans arrive and I open them to find 7-8 black stains all over them! So I take them back into the oxford st branch, amazed at how somebody could think it was acceptable to send stained jeans (unwrapped) to a customer in the first place. I’m met with a half hearted apology and reassurance that they will sort it by re-ordering them for me in store (as again they didn’t have my size 34 waist). After 30 mins wait as they couldn’t locate the jeans on their own website (they had to get a manager to do this eventually!) I walk out having a new order placed. After a few days of no delivery, I use the tracking number to find out why this second pair haven’t arrived and I’m met with the advice that the jeans were delivered in November of 2018?!? 2nd Order of these jeans was placed in April 2019?! So after a couple more days of waiting I go back again into oxford st branch showing them my emails from their employer, and I wait for 10 mins before they tell me they can’t find them in the store?? - I then had to explain again that they were meant to be delivered to me which they hadn’t understood even though they saw the details on the email?!.....I ask you?!?
They then decide to phone customer services who are then passed onto me (as the assistant could resolve) in the store who admit I was given not only the wrong tracking number, but totally different delivery company! I was given the new tracking number by the lady on the phone and when I checked it said it was due for delivery in October of 2019!! I was then told that they couldn’t refund me as the package wasn’t with them or me?!? I have to laugh at this otherwise I’d cry! After 35 mins I left exhausted and none the wiser if I will ever get what I paid for or a refund.
Please avoid at all costs purely for your own sanity!

This place does not deserve one star! I placed an order two weeks ago. The delivery company says my package was delivered and it was not. I reached out to Top man 3 times via email and no response. I am in the US and cannot contact their customer support line. I also emailed the delivery service, dpd they responded a week later and basically says there is nothing they can do. This has been the worst online ordering.