Topman Reviews 

If I could give this store a 0 I would. Customer service is rubbish. Phone never answered and will never use this store ever again. Rubbish management and rubbish service. Do not use.

Ordered an item weeks ago. No sign of order then today received an email stating I will receive a refund but it was for less than half of the order value. Call customer service waiting ages to be advised my order had been incorrectly re routed and I was not receiving it???? Ok. When was I going to find this out??? Advisor refunded full amount but why was I only getting less then half?? Terrible service. I was offered a 10% code for inconvenience! Why would I be encouraged to spend any further money with this company? Does not deserve one star

Disgusting company making money from promoting clothes that mimic stab proof vests, making a quick buck from suffering without having any social conscience, they should be boycotted.

UPDATE: Topman has reviewed my situation and they've refunded me fully for the wrong item and shipping as well! I'm happy and satisfied that they've done that for me. Thank you Topman! You've changed my whole perspective on your customer service in a good way!

After placing an order on the 26th December, I tried to cancel the same order on the 27th December, however Topman refused to cancel the order as it was already being ‘processed’. Despite this, the item still didn’t arrive for over a week and the refund was put onto a gift card. Terrible customer service.

Update on £75 gift card apparently topman were having issues with their systems on Christmas eve and couldn't honour my sons gift card they didn't explain this on the day I do not want to shop with them any more and now I cant get a refund disgraceful.

Excellent service from kind gentleman whose name I didn’t get in Topman Trafford Centre on Saturday . Returned jeans & ordered new ones with free next day delivery.

I would just like to start off with a positive and say thank you to Jimmy today who dealt with my query about a missing/late order and happily issued my refund for the delivery charges. Now the negative...I think you should change courier services Hermes are shocking and I always have trouble with them it doesn’t represent your brand and I’m a very dissatisfied customer due to me specifically paying the extra delivery charges so my outfit came in time for a Christmas night out. If it comes afterwards then I’ll be returning to store for a refund as I’ll have no need for them, now I have to rush last minute finding an alternative outfit

Love clothing from TopMan, always my first choice in jeans. The only negative is, sometimes you get the same size in their other jeans and they seem bigger. But I will always buy from TopMan for jeans.

I ordered a jacket and received confirmation that the order had been processed and delivery date arranged. On the day of delivery I received an email telling me that the jacket was out of stock. Why wait until the day you are expecting delivery to let customers down. Not good enough.

Good products let down by using Hermes to deliver your parcels that never show up, poor consumer experience waiting around all day for something that does not show up, until a better courier is used I wont be buying again.

My package had never been delivered to me.
Refunding requested two times and still awaiting from almost 20 working days.
Delay of entire process one month and a half...
D I S A S T E R.

Customer care -10 Vs Customer -20
PENDING EVERYTHING....

Love the clothing. But its defiantly for the slimmer guy. But great products.

I love this brand - so sad they closed all US locations :(

I used to always order Christmas/birthday gifts for my boyfriend every year from Topman and looking recently, I can’t find a single decent item. Topman as a brand have gone down hill and the designs just get odder and odder. No wonder they’ve started to sell more brand goods. Next Day Delivery is overpriced just like Topshop. I think I’m going to have to miss ordering from there this year unfortunately as I can’t find a single item online that will do as an xmas present.

Staff in your Intu Derby store are always very friendly and willing to have a conversation whilst packing your goods! One con would be that it’s always too hot in your store but apart from that, it’s great. A massive selection and usually have my size so I’m a happy bunny! I will continue to shop there and optimise my student discount.

I as a grandmother not understanding E cards very well, I arrived at Topman Fremlins Walk Maidstone. The girls there were so help
And kind. I have the E card all printed off for his birthday now.
Thank you so much SM

Have been sent faulty/used products and refused a refund. Avoid at all costs.

I placed an order of four items just over £100 on Monday 23rd September.

Including a jacket and umbrella as didn't have either.

If you're in uK you'll remember how bad the rain was over this period!

GAURANTEED by Tuesday 1st October.

Order was split into two deliveries.

First one was pack CK briefs which came on Monday 30th September... upon opening them I notice all three pairs still have the security tags on them.

I had two options...return by snail mail for replacement which would mean I'd have my underwear three weeks after initial order. Or take to store to remove.... I took to the store and looked like a thief.

The second order still hadn't been dispatched on Monday 30th September in the evening. I asked for them to cancel that oder as I'd since been Topman to have tags removed and bought a jacket and brolly elsewhere.

they then dispatch the items and tell me it's too late. My order arrived on Wednesday 2nd October. which is TEN DAYS after order!

What an absolutely joke to have something in the UK posted so late?

I hated this company but recently thought I'd give it a chance as a friend had been getting some of their things from here. I'll never shop there again!

I've returned the items yesterday and been told my refund can take up to 28 days to arrive in my account!!!!

Gave a complaint and was offered 20% off next order.... I? already got 25% student discount this time! like I'd ever return to buy their rubbish again?

Avoid at all costs... wish I'd seen all these reviews before.