Our recent tour ‘Taste of Puglia’ was an amazing experience. From the moment we landed until the final farewell dinner, Stefano managed every detail with calm, professional precision. Hotel check-in... See more
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We spent a fabulous week at the Kristal Palace Hotel in Rive del Garda. I would highly recommend this hotel for location, comfort and service. The quality of food served was top notch. We also took... See more
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Just back from a wonderful week in Puglia. Hotel and staff were excellent, tours were interesting and efficiently run and of course the star of the show was our tour guide Stefano. What a man,- a supe... See more
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We recently returned from a Guided Tour of Puglia, Italy. Our Tour Guide Stefano was fantastic. He was very knowledgeable and was at hand always to answer any queries and provided us with excellent... See more
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Company details
Information provided by various external sources
We at Topflight are proud to be a fully Irish-owned company and a market leader in providing quality holidays both to summer destinations as well as having an award-winning ski programme. A fully licensed & bonded company and trusted by holidaymakers for over 40 years, you can book with confidence with Topflight.
Contact info
Ireland
- www.topflight.ie
4.6
Excellent
2K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Italy a good holiday
The holiday all went well and smooth except for busy Pisa airport were rep would have been helpful
22 August 2026
Reply from Topflight
Thank you for your feedback.
We’re delighted to hear that your holiday went smoothly overall.
We appreciate your comments regarding having a resort manager available at Pisa Airport. While airport operations themselves are outside of our control, we understand how helpful a familiar Topflight presence can be when things are particularly busy.
We hope to welcome you on another Topflight holiday soon!
Kind regards,
Amy.
Reply from Topflight
Thank you for your lovely feedback!
Amy.
Booking with TF took the stress out of…
Booking with TF took the stress out of travelling, whilst the flight airline was poor the rest of the holiday was well organised, having a point of contact was excellent to Adler any queries and the wealth of knowledge excellent
24 August 2026
Reply from Topflight
Thank you for your kind feedback.
Firstly, we’re delighted to hear that you had a great holiday and found our Resort Manager knowledgeable and helpful throughout your stay.
We’re very sorry to hear that your experience with the airline was disappointing. If you would like to provide us with some further details, please feel free to contact our Customer Services team at customerservices@topflight.ie.
Thank you again for taking the time to share your feedback. We do hope to have the pleasure of welcoming you back on another Topflight holiday in the near future.
Many thanks,
Amy
Reply from Topflight
Thank you!
We appreciate the feedback and you taking the time to send us your kind comment.
Many thanks,
Amy.
All I have done to date is to book the…
All I have done to date is to book the holiday
27 August 2026
Reply from Topflight
Thanks for your kind feedback David, we appreciate the review.
Kind regards,
Amy.
Sorrento with Topflight
Our experience with Topflight on our holiday to Sorrento was top class.
Hotel Astoria was all we expected. Really enjoyed the excursions with well informed guides .
Wendy who looked after us was a lady , so helpful and informative and a really nice touch was the bottle of prosecco with glasses left into our room to help us celebrate our 40th wedding anniversary.
Thank you to all involved.
18 August 2026
Reply from Topflight
Thank you for your kind feedback.
We’re thrilled to hear that you had such a wonderful time in Sorrento with us, and congratulations again on your 40th wedding anniversary!
Feedback like this means so much to us, and we really appreciate you taking the time to share it.
We hope to see you again on another Topflight holiday in the near future.
Kind regards,
Amy
Well organised
Well organised. Staff extremely pleasant and helpful. Great communication about holiday and excursions.
9 August 2026
Reply from Topflight
Thank you for your kind feedback.
We are delighted to hear such lovely comments and we hope to see you again in the future!
Kind regards,
Amy.
As ever fantastic holiday.
As ever fantastic holiday resort was 5star in our books. The only downside was we were unable to pre book our seats and luggage onto the flight.
17 August 2026
Reply from Topflight
Thank you for taking the time to share your comments.
We’re delighted to hear that you had a fantastic holiday and that the holiday itself was worthy of 5 stars.
We’re sorry to hear that the inability to pre-book seats impacted your overall score. As this particular flight operates as part of a group booking with the airline, unfortunately we do not have the facility to pre-book specific seats in advance.
In terms of luggage, a 20kg checked bag is included as standard with your Topflight package. Your 10kg hand luggage allowance is also included, although this is checked into the hold at the airport at no additional charge.
We hope this helps to clarify the arrangements and, most importantly, we’re very pleased to hear that you had such an enjoyable holiday with us.
Kind regards.
Amy.
Every connection on time and worked…
Every connection on time and worked well. Staff available and helpful.
17 August 2026
Reply from Topflight
Thank you for your kind comments!
We are delighted you had a great experience with us on your trip and found our staff helpful and available.
We do hope to welcome you back again in the future.
Kind regards,
Amy.
Top flight as always extremely…
Top flight as always extremely professional, warm and friendly. Thank you for an excellent holiday. Looking forward to next year.
17 August 2026
Reply from Topflight
Thank you for your wonderful feedback!
We are delighted to hear you had an excellent holiday with us and we cannot wait to welcome you back next year!
Kind regards,
Amy.
Fabulous week in St Johann
We had a wonderful week in St Johann, Austrian Tyrol. We were highly impressed with Topflight as a Tour Operator. Everything from the online booking to our return home was a trouble free experience. The online booking was very easy to input. All the information we received prior to the holiday & during the holiday was most informative, accurate & easy to follow. Our tour guide was most attentive, knowledgeable , courteous, friendly & available if required. We had an excellent tour guide on our trips. The hotel was excellent, our trip destinations wonderful, nicely spaced out with our free days. Lots of suggestions on what to do when not on an excursion. All information was provided before it was needed & we had very few queries about anything. I have gone on many escorted tours & was so impressed with Topflight. I would highly recommend a tour with them. Also found it great value for all that was included in the trip 10/10
25 May 2026
Reply from Topflight
Thank you for your kind feedback.
We are absolutely thrilled to hear such a raving review!
Thank you for your kind comments for our tour guide, booking system, the tours and holiday overall, we really do appreciate it.
We look forward to welcoming you back in the near future.
Kind regards,
Amy.
The Topflight Holiday company is a customer focused organisation provided excellent customer…
Topflight provided excellent customer service before, during and after our holiday.
The resort managers were contactable almost 24/7 and extremely knowledgeable.
The hotel Bristol lived up to the on-line descriptions and comments, a wonderful establishment.
Unfortunately our experience with Naples airport, on arrival, was a complete chaotic shambles, and our experience there for the departure home flight wasn't much better. That may put us of any holiday that uses Naples airport.
2 August 2026
Reply from Topflight
Thank you for taking the time to leave such a kind review.
We’re delighted to hear that you had a wonderful holiday with us and that the Hotel Bristol exceeded your expectations.
Thank you also for your special mention of our Resort Managers. We really appreciate your lovely feedback and will be sure to pass it on to the team.
We’re very sorry to hear that your experience at Naples Airport on your journey home had a negative impact on an otherwise enjoyable holiday. While airport operations can often be outside of our control, we completely understand how frustrating this must have been. We will share your feedback with our in-resort team and relevant partners to see where improvements can be made.
Thank you again for your valuable feedback. We do hope we’ll have the pleasure of welcoming you on another Topflight holiday in the near future.
Kind regards,
Amy.
Speechless
We travelled to Sorrento . We had the fabulous Wendy all throughout the holiday .
Wendy was incredible and really looked after us 24 hours a day .
I normally book things myself but from now on I'll be using top-flight .
10 August 2026
Reply from Topflight
Thank you for your kind feedback!
We are thrilled to hear you had a wonderful trip with us and thank you for such kind comments.
We hope to welcome you back again in the near future.
Kind regards,
Amy.
Our holiday destination in Italy was…
Our holiday destination in Italy was excellent however, I would recommend Topflight show more compassion and goodwill to allow for exceptional circumstances. Approximately 15 days before our departure, we had a close family bereavement abroad which resulted in the repatriation process taking due process and the funeral clashing on the day of our departure. We contacted Topflight to explain the situation and they showed no flexibility or compassion about changing the departure date or good will of any kind. As a result, we had to pay for new flights and transfer and we lost 2 days of our holiday. Now, they will argue that travel insurance helps in this situation but compared to other holiday companies, their customer care was very poor in this situation. Other companies are willing to be more flexible and show some goodwill whereas Topflight were very brutal and cold in their approach which added to an already extremely stressful situation.
10 August 2026
Reply from Topflight
Thank you for taking the time to send us your feedback.
Firstly, we would like to extend our sincere condolences to you and your family for your loss. We fully appreciate how difficult and stressful the circumstances surrounding your travel must have been.
We are also very sorry that you felt we did not show the level of compassion or understanding you expected when you contacted us. It would never be our intention to add to the upset of an already very difficult situation.
Unfortunately, with your holiday due to depart in less than two weeks, flights, accommodation and transfers had already been confirmed with our suppliers. At this late stage, our ability to make changes without significant additional costs was very limited. We appreciate how disappointing this was, particularly given the exceptional circumstances and we’re sorry that the options available to us were so limited.
We are pleased to hear that, despite such a difficult start and losing two days of your holiday, you found your destination in Italy excellent.
Thank you again for taking the time to send us your valuable comments and we do hope we get to welcome you back in the future.
Kindest regards,
Amy.
Great company - If you want a package holiday - this is the team to work with
Great company. Super organised. They really care for their clients . Very professional
10 August 2026
Reply from Topflight
Thank you Meave for your kind feedback.
We are delighted to hear you had a great experience with us!
We do hope to see you again in the near future.
Kind regards,
Amy.
I found the staff really friendly and…
I found the staff really friendly and helpful. The holiday was completely stress free from the moment we got off the plane and was greeted by our Topflight representative. The tours were amazing and easy to book.
10 August 2026
Reply from Topflight
Thank you Meagan for your kind feedback!
We really appreciate you taking the time to send this over and thank you for your lovely comments towards the staff, resort manager and tours.
We do hope to welcome you back in the near future.
Kind regards,
Amy.
Great customer service
Great customer service. Very easy to book with. Excellent choice of Italian holidays
25 July 2026
Reply from Topflight
Thank you for your kind feedback.
We appreciate you taking the time to send us your kind comments.
Many thanks,
Amy.
We A Bucket-List Experience.
We travelled to Italy with Topflight to see Andrea Bocelli at Teatro del Silenzio, which was a real bucket-list moment for us.
The whole experience was fantastic and seeing Bocelli perform in such an incredible setting was something we will never forget. The venue, atmosphere and performance were just amazing.
I also have to give a special mention to Emma, our guide. She was genuinely one of the best guides I have ever experienced on a trip. She was friendly, helpful, incredibly informative and always available if anyone needed anything. She really added to the experience and made everything feel very well organised and relaxed.
We had an absolutely brilliant trip and came home with some amazing memories. I would definitely travel with Topflight again.
3 August 2026
Reply from Topflight
Thank you very much for your kind feedback!
We are delighted to see you had a wonderful trip with us on the incredible Andrea Bocelli experience!
Thank you for highlighting Emma's efforts and for your kind comments overall, we appreciate it.
We look forward to welcoming you back in the future.
Kind regards,
Amy.
Reply from Topflight
Thank you for your kind feedback!
We appreciate you taking the time to send us this and we do hope to welcome you back in the near future.
Kind regards,
Amy.
The trip was absolutely amazing
The trip was absolutely amazing, so well organised and our guide, llenia was excellent!
The only reason we didn’t give 5 stars was the hotel. The hotel was very clean but our room (703) in the extension part of the hotel was dark & warm, we asked for the AC to be fixed but that never happened. It took 3 days & 5 visits to reception to sort out the safe. We had to climb into a high bath to have a shower, with no inside bath mat or safety rail, very slippy! The welcome meal was all bland and beige, not the typical Italian meal we were all expecting, very disappointing! The concert lunch was cold pasta in sauce & the packed lunch was a dry roll with ham & cheese, a bruised apple and water! Not one of the 52 guests ate there in the evenings. As it was so bad!
The bar closed before 11 each night and rarely had stock in place. It meant that everyone drifted off to bed as soon as we got back & did not mingle over a night cap regaling stories of the day & bonding! Very very disappointing. There was absolutely no entertainment or atmosphere in the hotel!!!!
The pool was fab but very little beds & guests from the other group (10) came to use our pool thus making it even more difficult! It’s a must to have an outdoor pool in that weather.
We would certainly suggest dropping the welcome meal, concert lunch and packed lunch and offer a meet and greet with drinks and nibbles! We also had to pay for water at the welcome meal & lunch, not good for a 4 star hotel.
The breakfast was the exact same every day & the flies enjoyed all the uncovered
Platters (disgusting) A lot of our guests went down the town for breakfast!
Again, a five star trip if the hotel was better! A lot of guests were also over charged on their final bill.
Thank you for a lovely trip that was well organised, very well planned out with rest days & we will certainly book with Topflight again 👍
30 July 2026
Reply from Topflight
Thank you for taking the time to share such detailed feedback!
We’re delighted that you enjoyed the trip overall and really appreciate your kind comments about Llenia. We’ll be sure to pass these on to her.
We’re sorry to hear that some aspects of the hotel prevented the trip from being a five-star experience for you. We appreciate you highlighting your concerns regarding the room, facilities, food, bar service and evening atmosphere, as well as your suggestion of a more relaxed welcome with drinks and nibbles.
We have worked with this property for many years and generally receive very positive feedback, so we really appreciate you bringing these points to our attention. We’ll be sure to share your comments with both the hotel and our product team as we continually look at ways to improve the guest experience.
Thank you again for your honest and constructive feedback. We do hope to have the pleasure of welcoming you back on another trip in the near future.
Kind regards,
Amy
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