Topflight Reviews 

2,002
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 326 reviews, reviewers overwhelmingly had a great experience with this company. Travelers frequently praise the exceptionally knowledgeable, cheerful, and friendly tour guides who made daily excursions engaging and filled with fascinating local insights. Guests also highlight the seamless trip organization, comfortable hotel accommodations, and fantastic well-planned activities that made their entire vacations completely stress-free and memorable. Furthermore, the overall booking process was consistently described as simple, straightforward, and very efficient by most participating vacationers. However, some people mentioned experiencing frustrating check-in procedures at departure airports, long airport queues, and occasional difficulties regarding flight seating arrangements. Despite these minor airport issues, customers remained largely satisfied with their overall holiday journeys.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing them as very friendly, welcoming, and... See more

Service

Customers consistently note positive experiences with service, highlighting that resort reps are extremely... See more

Holidays

Consumers find holidays to be a source of immense satisfaction, frequently praising the well-organized... See more

Location

Customers had positive experiences with location, frequently praising the beautiful areas and wonderful... See more

Booking process

People report positive experiences with the booking process, describing it as very simple, uncomplicated, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our recent tour ‘Taste of Puglia’ was an amazing experience. From the moment we landed until the final farewell dinner, Stefano managed every detail with calm, professional precision. Hotel check-in... See more

Company replied

Rated 5 out of 5 stars

We spent a fabulous week at the Kristal Palace Hotel in Rive del Garda. I would highly recommend this hotel for location, comfort and service. The quality of food served was top notch. We also took... See more

Company replied

Rated 5 out of 5 stars

Just back from a wonderful week in Puglia. Hotel and staff were excellent, tours were interesting and efficiently run and of course the star of the show was our tour guide Stefano. What a man,- a supe... See more

Company replied

Rated 5 out of 5 stars

We recently returned from a Guided Tour of Puglia, Italy. Our Tour Guide Stefano was fantastic. He was very knowledgeable and was at hand always to answer any queries and provided us with excellent... See more

Company replied


Company details

  1. Travel & Vacation

Information provided by various external sources

We at Topflight are proud to be a fully Irish-owned company and a market leader in providing quality holidays both to summer destinations as well as having an award-winning ski programme. A fully licensed & bonded company and trusted by holidaymakers for over 40 years, you can book with confidence with Topflight.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.6

All reviews

(2,002)

305 reviews in the last 12 months

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Rated 5 out of 5 stars

From start to finish the holiday was…

From start to finish the holiday was fantastic. The resort reps couldn’t do enough for us. The hotel was exactly as described. We will travel with Topflight again for sure.

8 June 2026
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Reply from Topflight

Thank you Brian!

We are thrilled to hear this and we look forward to welcome you back in the near future.

Kind regards,

Amy.

Rated 3 out of 5 stars

The amalfi coast bus trip was so very…

The amalfi coast bus trip was so very disappointing,a waste of time and money,after a short spell in the town we were herded into a boat to get us back to the motorway,no discussion or interesting info along the way.a waste of time and money.I did this tour many years ago and the difference in the two experiences was huge

8 June 2026
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Reply from Topflight

Thank you for taking the time to share your feedback. We're very sorry to hear that the Amalfi Coast excursion did not meet your expectations and that it was the one aspect that brought down an otherwise enjoyable holiday.

This excursion has been part of our programme for many years and is usually appreciated by guests for the scenery and sights along the way. However, we completely understand your disappointment that the experience did not live up to your previous memories of the tour, particularly if you felt the time was rushed and lacking in commentary.

Your comments have been noted and will be shared with our team for review. Thank you again for bringing this to our attention and we do hope to see you again in the future.

Kind regards,

Amy.

Rated 4 out of 5 stars

Excellent tourist guide called Andrea

Excellent tourist guide called Andrea
She was very knowledgeable and went over and above to ensure all the group on the escorted tour to Tuscany had a memorable holiday

7 June 2026
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Reply from Topflight

Thank you for your kind feedback and for highlighting Andrea's efforts.

We do hope to see you again in the future.

Kind regards.

Amy.

Rated 5 out of 5 stars

Had a fantastic holiday last week in Sorrento, Italy…

Had a fantastic holiday last week in Sorrento booked through Topflight. The Topflight experience was very positive, and their on site reps friendly, knowledgeable and helpful. The Hotel Astoria was the perfect setting, located in the centre of Sorrento. The staff in the hotel were also very friendly and accommodating. I would recommend both Topflight and the Astoria for those considering a holiday in Sorrento.

24 May 2026
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Reply from Topflight

Thank you for your kind feedback.

We are delighted to hear every aspect of the trip went so well and your lovely words toward our team.

We do hope to see you again in the future!

Kind regards,

Amy.

Rated 5 out of 5 stars

Our reps were wonderful but due to our…

Our reps were wonderful but due to our bags not being taken from us we had to pay €60.00 at the boarding gate. As a result of dragging one case all through Dublin Airport my back probably was so agrivated I ended up using two crutches every day so we both needed wheelchair assistance on or return journey. We got NO assistance at Napls or Dublin so one of your customers helped us get our cases in Dublin . I'd appreciate a follow up call in relation to this please
Eileen Fitzgerald
0876135207

11 June 2026
Rated 3 out of 5 stars

Be aware Hotel is 11kms from town.

Communications from Topflight both before and aTfter Holiday was good. Arrival at airport no problems. Tour guide was excellent, went way and above expectations. Hotel very disappointing in my opinion not a four star establishment more like a three.Cleaniness was good, but location and amenities let it down. Yes we were told the Hotel was outside of Ostuni town, but hadnt quite realised how far outside, approx 11 kms. with no taxi service available, and the hotel shuttle booked up very quickly and only available on certain days, you were left in the middle of nowhere with no where to walk, (no footpaths) no shop of any kind. The swimming pool is tired with parasols that were broken, snack bar only available 2-hours each day, no hand rails for those of us that have a few mobility
issues. Food would have to be another concern, its not everyone who adores Italian food and whilst I can eat pasta, I really dont want it for every meal, very little attention given to choice of international meals, dont think we saw red meat/ or chicken for the 7days. Accomodation for us did not come up to expectations, our room (131) was dark, small and offered very little in storage facilities, we both practically lived out of our suitcases, there was a set of 4-drawers but filled with 1st drawer extra blankets, 2nd drawer had pillows 3rd drawer had bed linen only leaving one drawer for us. Hanging space was again limited and certainly not suitable for long dresses. Toileties were scarce to say the least, we had to ask every day for shower gel and shampoo as they were never replaced, we had the smallest bar of soap imaginable. Hotel in general needs an upgrade, no where really to hang out to relax there was a room with a about 6chairs really not enough for a hotel of its size. No proper bar area. overall would not be recommending. Buses were clean and of a good standard Found the length of the tours just too long especially standing about in 35 deg heat - quite a bit of filling in time .

26 May 2026
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Reply from Topflight

Thank you for taking the time to share your feedback.

We're pleased to hear that you were happy with the service provided before and during your holiday and that your tour guide exceeded expectations.

We're very sorry that the hotel did not meet your expectations. While we appreciate that the location may not have suited your preferences, the hotel is described as being in a secluded rural setting, offering a peaceful atmosphere away from the bustle of town life, with Ostuni approximately a 15-minute taxi ride away. We have, however, noted your comments regarding the facilities, accommodation, dining experience and excursions and will share them with our Product Team for review as we always look to improve wherever possible.

Thank you again for your valuable feedback. We do hope to welcome you on another Topflight holiday in the future.

Kind regards,

Amy.

Rated 5 out of 5 stars

Topflight made our holiday very easy and enjoyable.

Topflight made our holiday very memorable. Every aspect of our journey was meticulously planned and it meant that we could totally relax.

It was our first time booking a package but it won’t be our last!

Thank you to the Topflight team and an extra special thank you to our tour leader, Carmela. She was excellent!

26 May 2026
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Reply from Topflight

Thank you so much for your lovely feedback!

We are delighted to hear everything went so well and thank you for your kind words about Carmela!
We do hope to see you again in the future!

Kind regards,

Amy.

Rated 5 out of 5 stars

Satisfied customer

We had a great holiday our rep Giuseppe was brilliant did everything he could to help when my bag did not arrive. Thanks again Giuseppe

3 June 2026
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Reply from Topflight

Thank you, Mary for your kind feedback.

We really appreciate your patience and understanding throughout the difficulties with your lost luggage and we're delighted to hear from you. Your lovely comments mean a great deal to us.

We hope to welcome you back again in the future.

Kind regards,

Amy.

Rated 5 out of 5 stars

Topflite, top company

Great company to travel with. Seamless transfers and first class communication, could not fault Topflite in any way whatsoever. Would definitely book again with them.

24 May 2026
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Reply from Topflight

This is fantastic to hear!

We look forward to welcoming you back again.

Kind regards,

Amy.

Rated 4 out of 5 stars

Very enjoyable holiday from start to finish.

Booking process was easy. Transfers were very efficient. Tour guide was excellent and she had great English. She informed us all about the history of the 2 Islands and all areas visited. The tours provided on the holiday were really very good, we thoroughly enjoyed the trip. We will travel again with Topflight.

25 May 2026
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Reply from Topflight

Thank you for your kind feedback.

We are delighted your trip was so enjoyable!

We do hope to welcome you back in the near future.

Kind regards,

Amy.

Rated 5 out of 5 stars

Just back from Sardinia

Just back from Sardinia, we had a wonderful time. Our guide was exceptional, the daily tours were great at a relaxed pace.

2 June 2026
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Reply from Topflight

Thank you for your kind feedback.

We are thrilled you had a wonderful holiday.

We hope to see you again in the future.

Kind regards,

Amy.

Rated 5 out of 5 stars

Great holiday in Sardinia

Great holiday in Sardinia. Guide Francesca was brilliant. Knew her stuff on the tours. Overall a fine experience.

2 June 2026
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Reply from Topflight

Thank you Sean for your kind feedback and about Francesca!

We hope to see you again in the future.

Kind regards,

Amy.

Rated 4 out of 5 stars

Trip to the Istrian Peninsula and Trieste

Booking was easy and uncomplicated. Holiday itself was well planned, with every second day free to do your own thing. One slight downside was the amount of cobble and rough pathways encountered also the absence of hand rails on many of the steps and stairways encountered. This did not appear to be flagged to any degree in the holiday details supplied. The guide was helpful and attentive and always available with useful hints and advice, local guides were excellent . Coach and driver were excellent throughout. Hotel was spacious and appeared to be quite modern , rooms were quite large with comfortable beds, plenty of storage, but lack of drawers was a downside. Meals were self service buffet style throughout, more variety, especially at breakfast would make an enjoyable experience more enjoyable. Main access to the dining room on the first floor is by a wide stairway with only half a handrail on one side, daunting to persons with vertigo or balance problems, alternative access via lift to the first floor and entry via an unmarked passage was available but not signposted, Arrangements in general were easy to follow and were well flagged on the Group Whatsapp. The Whatsapp was also useful for communication among the group. All in all a pleasant experience with fabulous scenery and a lovely group of people.

17 May 2026
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Reply from Topflight

Thank you so much for taking the time to share such thoughtful feedback. We're delighted to hear that you enjoyed the holiday overall, from the scenery and wonderful group atmosphere to the support of your guide, local guides and driver throughout the trip.

We really appreciate your comments regarding the pathways, handrails and hotel accessibility, as well as the dining experience. These are valuable observations and exactly the kind of feedback that helps us improve both our holiday descriptions and the overall experience for future travellers.

It's especially lovely to hear that the WhatsApp group worked so well and helped everyone stay informed and connected throughout the tour. Thank you again for your kind words and feedback – we're so pleased you had such an enjoyable trip and hope we'll have the opportunity to welcome you on another adventure soon.

Kind regards,

Amy.

Rated 5 out of 5 stars

Delightful Expereience

To meet the Topflight staff member who was calm, kind and so helpful plus one felt great after making
the booking. No stress involved.

27 May 2026
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Reply from Topflight

This is super to hear!

Thank you for such kind feedback and for highlighting the efforts of our team.

We hope to see you again in the future.

Kind regards,

Amy.

Rated 5 out of 5 stars

25th Wedding anniversary in Tuscany…Bellissimo!

We had the best trip to Tuscany earlier this month. Hotel had large, clean rooms with beautiful pool area. Our tour guide for the week, Andrea, was simply fabulous! She was so knowledgeable and friendly and always available help, arranging a private wine tour on one of our 'free' days which was one of the highlights of the week. We were a little nervous beforehand about going on an 'organised'tour but there was absolutely nothing to worry about.
We had a lovely small group, good hotel, wonderful guide (who was available for us during the whole week, helping us throughout) and AMAZING memories made of beautiful Tuscany. Would recommend 💯

1 May 2026
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Reply from Topflight

Wow, this is super to read!

We are thrilled you had a wonderful holiday with us and thank you for highlighting Andrea's efforts. Tuscany really is something special!

We do hope to welcome you back in the near future.

Kind regards,

Amy.

Rated 5 out of 5 stars

The tour guide

The tour guide, Francesca, was exceptional. Her friendly manner, helpful advice and constant availability endeared her to our group.

27 May 2026
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Reply from Topflight

Thank you Denis for your feedback and kind words about Francesca.

We look forward to welcoming you back in the future.

Kind regards,

Amy.

Rated 5 out of 5 stars

The whole package was just exceptional

The whole package was just exceptional
Everyone involved made it a holiday to remember

26 May 2026
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Reply from Topflight

We are thrilled to hear this!

Thank you for sending us your valuable feedback.

We hope to see you again soon.

Amy.

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