Excellent and professional service from start to finish. The team was supportive, helpful, and resolved my case without any unnecessary hassle. Very satisfied with how efficiently everything was mana... See more
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Quick professional help. Reduces the bureaucracy and is there when I need them. I'm not switching to anyone else. Hurtig professionelle hjælp. Skærer igennem bureaukratiet, og er der når jeg mangle... See more
I had a very great discussion with Top Denmark, they have explained me very finer details in a very simple yet proffesionel way.I was very happy with the conversation and finally I have opted for th... See more
I have been a Topdanmark customer for 3 years, but their administrative errors and misleading pricing have been a huge burden on my small business: Extreme Price Hikes: My policy was originally ~6... See more
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Company details
About Topdanmark
Written by the company
Det er vigtigt for os at hjælpe dig når du har brug for det.
Du kan ringe til os på 70 13 7-9-13.
1 ud af 4 har erstatningen dagen efter anmeldelsen.
Du kan ringe til os på 70 13 7-9-13.
1 ud af 4 har erstatningen dagen efter anmeldelsen.
Topdanmark Forsikring
Written by the company
Contact info
Borupvang 4, 2750, Ballerup, Denmark
- 70137913
- kundeservice@topdanmark.dk
- www.topdanmark.dk
3.9
Great
48K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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En god behandning
23 May 2024
Ok god service 😊
22 May 2024
God service
22 May 2024
Venlighed god komunikation
16 May 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
never use them if you want to have…
never use them if you want to have issues...
1 May 2024
Unprompted review
Reply from Topdanmark
Hi Rusu Veronica.
Thanks for your review.
Please send me an e-mail at hej@topdanmark.dk, in which you insert your social security number or customer number and I will make sure to investigate it immediately.
Kind regards
Mona / Topdanmark
Top denenark îs 100%perfect.
26 April 2024
God service
11 April 2024
Supper service👍👍👍
2 April 2024
This is the second time I had to deal…
This is the second time I had to deal with Top Denmark and both times very disappointing.
First time some months ago, a guy gave me a phone call appointment and never called.
Today the same, another guy gave me a phone call appointment (he asked me as a Nordea customer to move my house ensurance to them) but did not call as promised.
I stayed at home in order to be available but nobody called at 11.00 as promised by sms or Top Denmark email.
Twice the same pattern is not professional at all.
Maria
26 March 2024
Unprompted review
Reply from Topdanmark
Hello Maria
Thanks for your mail.
I would very much like to look into your case and see what went wrong.
If you send an email to hej@topdanmark.dk I will contact you.
Good day, Kind regards, Kristian / Topdanmark
Süper tak for hjalpen
20 March 2024
Ok support og viderestilling til god…
Ok support og viderestilling til god sagsbehandler
15 March 2024
ZERO STARS
I wish I could give zero stars. The service at TopDanmark has been the worst experience I have ever had with a company. I genuinely feel like they have taken advantage of me as a customer. They have reviewed and denied a pet insurance claim of mine due to their policy of not being able to make any claims within the first 30days of signing up. Only to then go ahead and take that claim and adjust my policy permanently based on the information provided. The claim should have been rejected fully but they still seem to use it against me to make policy adjustments. The “vet” has not given any reason for this policy change and refuses to change it back. The customer service has been beyond horrible. They are inflexible and unresponsive. The wait times for any response takes ages. I can’t understand how a company can deny a claim (that was submitted in error) and then go ahead and use that exact claim to adjust the same policy in their favour. They seem to just be making up rules as they go along since, weeks later, they still have yet to show me in writing where it says that they’re allowed to do this. Worst customer service. Absolutely horrible.
27 February 2024
Unprompted review
Reply from Topdanmark
Dear Ashley.
Thank you for your review.
I am sorry to hear, that you are not satisfied from your experience with us.
You spoke to an employee from our animal insurance department, at February 27.th.
The employee explained about the 30 days grace period, and why the adjustments for the policy had been made, as your cat started having symptoms during this 30 days period.
Unfortunately I can’t recognize that we refused to change it back, or the long time for us to respond.
We offered to reassess the decision, and we asked you to send us an email with further information.
We received your email at March 4th, and did send you a respons at March 7th, informing you how to gather further information from the Veterinarian.
As you after our respond, asked to be contacted by another employee instead, I can see that you haven’t received that response yet. But I expect that you will have that answer today or the next weekday.
As we informed you, of course we will reassess the adjustments that were made.
You will hear from our animal department.
Have a nice weekend.
Kristian / Topdanmark
Super god service
11 March 2024
An insurance company which wants to get…
An insurance company which wants to get money from you and makes profit. Terrable company and experience with it.
11 March 2024
Unprompted review
Reply from Topdanmark
Hi Kristina
Thanks for your review.
I apologize for your attitude towards Topdanmark.
We always want to help our customers as best as possible.
Good day, Kind regards, Kristian / Topdanmark
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