Maybe it's a good insurance company, but my experience is being not that good so far. When calling the support center it's very difficult to get to the right person. I cancelled some insurance policie... See more
Company replied
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See what reviewers are saying
Quick professional help. Reduces the bureaucracy and is there when I need them. I'm not switching to anyone else. Hurtig professionelle hjælp. Skærer igennem bureaukratiet, og er der når jeg mangle... See more
Jeg bad om et tilbud på en ejerskifteforsikring og blev hurtigt kontaktet, hvilket var positivt. Jeg fik besøg af en agent, som dog primært forsøgte at sælge mig en indboforsikring i stedet. Til t... See more
Company replied
I have a CASCO with TopDanmark for my motorcycle. They have held their end of the bargain in a theft-and-found case, supporting the repairs. It wasn't automatic, though. I still had to documen... See more
Company details
About Topdanmark
Written by the company
Det er vigtigt for os at hjælpe dig når du har brug for det.
Du kan ringe til os på 70 13 7-9-13.
1 ud af 4 har erstatningen dagen efter anmeldelsen.
Du kan ringe til os på 70 13 7-9-13.
1 ud af 4 har erstatningen dagen efter anmeldelsen.
Topdanmark Forsikring
Written by the company
Contact info
Borupvang 4, 2750, Ballerup, Denmark
- 70137913
- kundeservice@topdanmark.dk
- www.topdanmark.dk
4.0
Great
46K reviews
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May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
never use them if you want to have…
never use them if you want to have issues...
1 May 2024
Unprompted review
Reply from Topdanmark
Hi Rusu Veronica.
Thanks for your review.
Please send me an e-mail at hej@topdanmark.dk, in which you insert your social security number or customer number and I will make sure to investigate it immediately.
Kind regards
Mona / Topdanmark
Top denenark îs 100%perfect.
26 April 2024
God service
11 April 2024
Supper service👍👍👍
2 April 2024
This is the second time I had to deal…
This is the second time I had to deal with Top Denmark and both times very disappointing.
First time some months ago, a guy gave me a phone call appointment and never called.
Today the same, another guy gave me a phone call appointment (he asked me as a Nordea customer to move my house ensurance to them) but did not call as promised.
I stayed at home in order to be available but nobody called at 11.00 as promised by sms or Top Denmark email.
Twice the same pattern is not professional at all.
Maria
26 March 2024
Unprompted review
Reply from Topdanmark
Hello Maria
Thanks for your mail.
I would very much like to look into your case and see what went wrong.
If you send an email to hej@topdanmark.dk I will contact you.
Good day, Kind regards, Kristian / Topdanmark
Süper tak for hjalpen
20 March 2024
Ok support og viderestilling til god…
Ok support og viderestilling til god sagsbehandler
15 March 2024
ZERO STARS
I wish I could give zero stars. The service at TopDanmark has been the worst experience I have ever had with a company. I genuinely feel like they have taken advantage of me as a customer. They have reviewed and denied a pet insurance claim of mine due to their policy of not being able to make any claims within the first 30days of signing up. Only to then go ahead and take that claim and adjust my policy permanently based on the information provided. The claim should have been rejected fully but they still seem to use it against me to make policy adjustments. The “vet” has not given any reason for this policy change and refuses to change it back. The customer service has been beyond horrible. They are inflexible and unresponsive. The wait times for any response takes ages. I can’t understand how a company can deny a claim (that was submitted in error) and then go ahead and use that exact claim to adjust the same policy in their favour. They seem to just be making up rules as they go along since, weeks later, they still have yet to show me in writing where it says that they’re allowed to do this. Worst customer service. Absolutely horrible.
27 February 2024
Unprompted review
Reply from Topdanmark
Dear Ashley.
Thank you for your review.
I am sorry to hear, that you are not satisfied from your experience with us.
You spoke to an employee from our animal insurance department, at February 27.th.
The employee explained about the 30 days grace period, and why the adjustments for the policy had been made, as your cat started having symptoms during this 30 days period.
Unfortunately I can’t recognize that we refused to change it back, or the long time for us to respond.
We offered to reassess the decision, and we asked you to send us an email with further information.
We received your email at March 4th, and did send you a respons at March 7th, informing you how to gather further information from the Veterinarian.
As you after our respond, asked to be contacted by another employee instead, I can see that you haven’t received that response yet. But I expect that you will have that answer today or the next weekday.
As we informed you, of course we will reassess the adjustments that were made.
You will hear from our animal department.
Have a nice weekend.
Kristian / Topdanmark
Super god service
11 March 2024
An insurance company which wants to get…
An insurance company which wants to get money from you and makes profit. Terrable company and experience with it.
11 March 2024
Unprompted review
Reply from Topdanmark
Hi Kristina
Thanks for your review.
I apologize for your attitude towards Topdanmark.
We always want to help our customers as best as possible.
Good day, Kind regards, Kristian / Topdanmark
fin service
5 March 2024
I called 4 times today and holding for…
I called 4 times today and holding for 1 hour or so. All the times I am no.1 in que and no one attends . It is total crap service for the claim department . Even I am thinking of changing the insurance company
5 March 2024
Reply from Topdanmark
Hi James
I am very sorry to hear that it is currently a little more difficult to get through to our claims department and that you are experiencing longer waiting times.
But this is simply because we, like all the other insurance companies, are extraordinarily busy as a result of all the weather events that occurred in 2023, and which have continued into 2024.
But I promise everyone will do what they can and we will run as fast as we can.
Kind regards, Simon / Topdanmark
Worse insurance company in denmark. Highly do not recommend it
I have had an accident where i have broken my 2 fingers on my right hand.i have made a claim and i was told i have to wait 3 months after the injury has happened to see if there is any permanent damage. After the 3 months have passed i called again and I've been told now i have to wait 1 year before they even look at my injury. This is completely crazy, i have finished all my treatment and i cannot use my hand as i did before! How does this company still have clients i can only see 1 star reviews from other clients and strongly consider to change my insurance company. What a waste of my money. I can totally understand all the 1 star reviews here. Although i wonder how they have a 4 star overall rating when all i see is 1 star reviews.
28 February 2024
Unprompted review
Reply from Topdanmark
Hi Tibi
I am sorry that we have not lived up to your expectations in connection with the treatment of your accident insurance claim.
We will review the matter and get back to you as soon as possible.
Good day, Kind regards, Stina / Topdanmark
God fårstålse for det man spørger om
21 February 2024
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