Conveniently able to drop off car late on day before MOT date which helped us immensely. Talk through Video inspection under car is great to advise on condition seen. Thanks Leon. Jamie Barrett’... See more
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Review summary
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Reviews shaping this summary
My car had been booked in at hyundai Basildon. Drivers side mirror, motor needed to be replace as not operating mirror. I was greeted by Sofia friendly warm smile. What a asset this young lady i... See more
Company replied
Amazing experience! Freddie dealt with the sale from start to finish. Communication was on point whether it be a phone call or emails. We wasn’t pushed into anything but when we decided on the OMODA 7... See more
Company replied
Good customer service, great meet & greet and offered refreshments by Sarah. Given info on nearby facilities. Informed of wait times & costs. Kept updated regards wait times etc
Company replied
Company details
- Car Dealer
- Auto Dent Removal Service
- Auto Machine Shop
- Car Repair and Maintenance
- Motor Vehicle Dealer
- Used Car Dealer
Written by the company
New and used dealer garages located in Southend, Basildon, Brentwood, and Chelmsford in Essex. Contact your local Toomey Dealerships to find out our extensive range of new and used cars along with aftersales services available.
Contact info
4.8
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 88% of negative reviews
Typically replies within 1 week
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Great customer service. They really listen to their customer requests.
Very well communication with customers. I asked for additional work to be done on my car and they have done it. Even showed me photos, as i requested.
I am really happy with their customer service, because they listened to my request and provided a solution.
Olivia was looking after me, when i was there.
She is very friendly, professional and always polite.
25 July 2026
Unprompted review
Reply from Toomey Motor Group
Hello Alex,
We're glad you had a positive experience with our customer service team, including Olivia, who worked with you to address your request for additional work on your car. We appreciate your feedback about the effective communication and solution provided.
Kind regards, Toomey Hyundai Southend.
Outstanding service
Outstanding service, Amber and later Sophia both absolutely excellent that lovely high service experience of professional/knowledgeable and personal.
28 July 2026
Unprompted review
Reply from Toomey Motor Group
Hello Ben,
We're happy to hear you had an exceptional experience with our team members Amber and Sophia. Their professionalism, knowledge, and personal touch are what make our service truly outstanding.
Kind regards, Toomey Hyundai Basildon.
3rd year service
Had my 3rd year service. As always with Toomey every thing was so effortless and smooth. Had the hire car option which was very convenient. Ellie helped with every step of the way and was very informative and helpful. 10/10 customers service.
28 July 2026
Unprompted review
Reply from Toomey Motor Group
Hello Matthew,
We're glad to hear that your experience with us has been consistently exceptional, and we're grateful for Ellie's efforts in making your 3rd year service so smooth.
Kind regards, Toomey Chery Basildon.
Ellie’s customer service is 5 star
Had our car serviced today and Ellie who dealt with me made the process so smooth and clear. I recommend making sure you speak with Ellie who will call and check and book you in quick and then is so easy to talk to. Thanks Toomey!
28 July 2026
Unprompted review
Reply from Toomey Motor Group
Hello tim,
Thank you for taking the time to share your positive experience with us! We're delighted to hear that Ellie made a great impression on you, ensuring a smooth and clear process during your car service. Your kind words mean a lot to us, and we'll be sure to pass them along to our team.
Kind regards, Toomey Chery Basildon.
I hod my car serviced today and it was…
I had my car serviced today and it was a smooth process from start to finish and was completed much more quickly than expected. Shout out to Mia who got me checked in and out really quickly and is really polite and helpful.
27 July 2026
Unprompted review
Reply from Toomey Motor Group
Hello Sam,
We're happy to hear that your experience was seamless and efficient, and we appreciate your kind words about Mia's excellent service!
Kind regards, Toomey MG Basildon.
Annual service
In for annual service sarah in service dept kept me informed of progress while i waited excellent polite and helpful staff throughout
27 July 2026
Unprompted review
Reply from Toomey Motor Group
Hello Mr,
We're glad to hear that Sarah in our Service Department did a great job keeping you informed during your annual service, and we appreciate your positive feedback about the polite and helpful staff. We'll make sure to pass on your kind words to the team.
Kind regards, Toomey MG Southend.
Excellent service from Jamie on service…
Excellent service from Jamie on service reception,
Run like clockwork dropped the car in
Received a call from the engineer with all that needed to be done on service & MOT from tyres to full service
Car returned like new
Bonus it was washed and cleaned
Excellent service From start to Finnish.
27 July 2026
Unprompted review
Reply from Toomey Motor Group
Hello Larry,
We're pleased to hear that our team, including Jamie, provided you with an excellent experience from start to finish. We'll be sure to pass along your kind words to the entire team!
Kind regards, Toomey Hyundai Southend.
I can't recommend Cherry Toomey highly…
I can't recommend Cherry Toomey highly enough. Annie, Marcel, and the entire team have been absolutely fantastic throughout my car purchase. From the moment I walked in, they were friendly, professional, and incredibly helpful, making the whole experience smooth and stress-free.
They took the time to answer all my questions, kept me informed every step of the way, and made sure I was completely happy with my purchase. Their customer service was outstanding, and nothing was ever too much trouble.
A huge thank you to Annie, Marcel, and all the staff at Cherry Toomey for making buying my car such a positive experience. I would happily recommend them to anyone looking for excellent service and a hassle-free car-buying experience.
27 July 2026
Unprompted review
Reply from Toomey Motor Group
Hello Helen,
I'm delighted to hear that your experience with Cherry Toomey was so smooth and stress-free, thanks to Annie, Marcel, and the entire team's friendly, professional, and helpful approach. It sounds like they went above and beyond to ensure you were completely happy with your purchase!
Kind regards, Toomey Chery Basildon.
Fault Investigation
Jamie B was able to keep me updated during when my vehicle was booked in and check directly with the Technician with options to progress a resolution. Helpful with scheduling of work at the time of vehicle service and MOT. In summary very good customer assistance.
20 July 2026
Unprompted review
Reply from Toomey Motor Group
Hello David,
We're glad to hear that Jamie B provided excellent customer assistance, keeping you informed throughout the process and offering helpful solutions. Thank you for your kind words, we'll pass them along to our team!
Kind regards, Toomey Motor Group.
Sarah
Sarah was pleasant, friendly and helpful when I opted to use 3 month payments
24 July 2026
Unprompted review
Reply from Toomey Motor Group
Hello Angus J,
We're truly happy to hear that Sarah provided you with a positive experience! Thank you for choosing our payment plan option and we're glad it made your purchase more manageable.
Kind regards, Toomey Motor Group.
The whole process was smooth
The whole process was smooth. Prices for services are fixed so there are a minimum of financial surprises. Additional services were offered without being pushed. When I had a question the automated system was not designed for, there were people available with whom to discuss it.
24 July 2026
Unprompted review
Reply from Toomey Motor Group
Hello Roderic,
We're so happy you enjoyed your experience and appreciate your feedback on our pricing transparency and customer support. We're committed to providing a seamless process from start to finish.
Kind regards, Toomey Motor Group.
Had car serviced today @ MG Southend
Had car serviced today @ MG Southend. 1st class experience from beginning to end with SARAH & all involved in parts team. Would highly recommend.
24 July 2026
Unprompted review
Reply from Toomey Motor Group
Hello Jan,
Thank you for your wonderful review! We're really glad that Sarah and the parts team provided a top-notch service, and we appreciate your recommendation.
Kind regards, Toomey Motor Group.
Ellie Baker is a very good service…
Ellie Baker is a very good service adviser, she is very very good at her job.
This is my third time of using your service and l prefer her attending to me because of her smile and the way she attends to customers. Kudos to her. My rating of her is 100%. Keep up the good work.
24 July 2026
Unprompted review
Reply from Toomey Motor Group
Hello Olumide,
We're delighted to hear that Ellie Baker has provided excellent service, making you feel valued with her warm smile and attentive approach. We'll continue to recognize her exceptional skills and dedication to delivering top-notch customer experiences.
Kind regards, Toomey Motor Group.
Pedro was very polite and informative.
Pedro was very polite and informative.
18 July 2026
Unprompted review
Reply from Toomey Motor Group
Hello Mrs,
We're happy to hear that Pedro provided excellent service, and we'll make sure to pass along your kind words!
Kind regards, Toomey Motor Group.
Sarah was helpful and friendly thank you
23 July 2026
Unprompted review
Reply from Toomey Motor Group
Hello Neil,
We're so happy to hear that Sarah provided a great experience for you! Your satisfaction is our top priority, and we'll keep working hard to deliver excellent service.
Kind regards, Toomey Motor Group.
Despite being busy Olivia took the time…
Despite being busy Olivia took the time to make sure my car was taken proper care of - thank you for going above and beyond on a busy day!
23 July 2026
Unprompted review
Reply from Toomey Motor Group
Hello daniel,
We're so happy that Olivia went above and beyond to ensure your car received exceptional care, even on a busy day! Your satisfaction is our top priority, and we're grateful for your kind words.
Kind regards, Toomey Motor Group.
Five star service as always … staff are…
Five star service as always … staff are friendly and helpful and professional, my family have been using this Bodyshop for many years would really recommend them if you have any problems..
Wouldn’t use anyone else … well done to the hard work these guys do 👍🏻
23 July 2026
Unprompted review
Reply from Toomey Motor Group
Hello Barry,
We're really glad to hear that our team has consistently provided you with a 5-star experience. Thank you for your loyalty and for recommending us to others!
Kind regards, Toomey Motor Group.
Sarah was extremely helpful with my service
Sarah was extremely helpful with my car service, super friendly and professional, a real asset to the team at toomey motors
21 July 2026
Unprompted review
Reply from Toomey Motor Group
Hello Ryan,
We're happy to hear that Sarah provided you with an exceptional experience! Her dedication to excellent customer service is truly valued by our team.
Kind regards, Toomey Motor Group.
Good experience car was ready very…
Good experience car was ready very quickly
AMBER was excellent and knew what she was taking about.
Thsnk you.
22 July 2026
Unprompted review
Reply from Toomey Motor Group
Hello jackie,
We're so happy to hear that you had a good experience with us, and we appreciate your kind words about AMBER's excellent service. Thank you for choosing us!
Kind regards, Toomey Motor Group.
Olivia
A very pleasant young lady named Olivia dealt with our service administration. She was very helpful and was able to answer all of our questions. We would be very happy to deal with Olivia on subsequent visits.
We were very pleased to receive a video call regarding our car service, explaining the checks that were carried out
22 July 2026
Unprompted review
Reply from Toomey Motor Group
Hello Brenda,
We're really glad to hear you had a positive experience with Olivia and appreciate her helpfulness in addressing your questions. We'll be sure to pass along your kind words to her!
Kind regards, Toomey Motor Group.
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