Toomey Motor Group Reviews 

3,986
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 2,280 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for their exceptional helpfulness, welcoming attitude, and clear explanations provided during showroom visits and routine car services. Consumers also appreciate the smooth user experience, efficient service, and helpful video inspections that keep them fully informed throughout the entire process. Some reviewers were not happy with vehicle repairs and communication, noting delayed fixes, long waiting times, and ignored emails from the team. A few people mentioned encountering unresolved mechanical faults, cars returning in worse condition, and unhelpful responses from staff regarding missing equipment.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting helpful and professional service from team... See more

Service

Reviewers highlight positive aspects of service, consistently praising the helpful, polite, and professional... See more

Customer service

Customers had positive experiences with customer_service, consistently praising the helpful and attentive... See more

User experience

Clients share positive opinions on user_experience, highlighting smooth processes and exceptional staff... See more

Product

Customers consistently note ambiguous experiences with product, reflecting a wide range of differing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Conveniently able to drop off car late on day before MOT date which helped us immensely. Talk through Video inspection under car is great to advise on condition seen. Thanks Leon. Jamie Barrett’... See more

Company replied

Rated 5 out of 5 stars

My car had been booked in at hyundai Basildon. Drivers side mirror, motor needed to be replace as not operating mirror. I was greeted by Sofia friendly warm smile. What a asset this young lady i... See more

Company replied

Rated 5 out of 5 stars

Amazing experience! Freddie dealt with the sale from start to finish. Communication was on point whether it be a phone call or emails. We wasn’t pushed into anything but when we decided on the OMODA 7... See more

Company replied

Rated 5 out of 5 stars

Good customer service, great meet & greet and offered refreshments by Sarah. Given info on nearby facilities. Informed of wait times & costs. Kept updated regards wait times etc

Company replied


Company details

  1. Car Dealer
  2. Auto Dent Removal Service
  3. Auto Machine Shop
  4. Car Repair and Maintenance
  5. Motor Vehicle Dealer
  6. Used Car Dealer

Written by the company

New and used dealer garages located in Southend, Basildon, Brentwood, and Chelmsford in Essex. Contact your local Toomey Dealerships to find out our extensive range of new and used cars along with aftersales services available.


Contact info


4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 89% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(3,986)

2,295 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

Sarah made me feel at ease straight away, even before my visit. Sarah was really helpful with booking my appointment and even changed it to an earlier time for me. When I arrived, Sarah made me feel welcome. She had all the information and details ready for me. Sarah was both professional and personable. After the service to my car, Sarah went through the paperwork with me. She then kindly walked me back to my car after checking that I was happy with everything. It was lovely to receive such wonderful customer service.

24 August 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant service!

Had a very pleasant experience at MG Southend today.
When calling to book beforehand, Sarah was extremely helpful and managed to fit me in, in the short time frame I had.
Sarah was again very friendly and welcoming on the day, explaining what would happen and also kept me in the loop throughout the time they had my car of what was happening, how much longer etc.
Fabulous service :) x

24 August 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience

Sarah was great, from the Service booking phone call, to the appointment itself. She was friendly and engaging, but professional. I received a phone call to confirm the appointment and regular updates while I was waiting for my car to be returned to me. She check in on me regarding my experience at the end too. A lovely lady who is a credit to the company.

22 August 2026
Unprompted review
Rated 5 out of 5 stars

Service Department

Sarah in the service department was so polite and helpful. She kept me updated every step of the way with regards to my service and double checked something I had a query on. Fantastic customer service. Thank you!

21 August 2026
Unprompted review
Rated 5 out of 5 stars

Sarah was brilliant

Sarah was brilliant , she kept me informed on what was happening with my car ,
Everything was of a high standard

21 August 2026
Unprompted review
Rated 5 out of 5 stars

From start of raising the issue the…

From start of raising the issue the service I received from Sarah was at the level I'd expect. I don't alway receive this these days, so was a nice experience from my first phone to collecting the car.

21 August 2026
Unprompted review
Rated 5 out of 5 stars

Great experience this morning booking…

Great experience this morning booking in my car for a service, MOT, and reporting my car radio was faulty. This was the speediest and friendliest hand over of paperwork and vehicles I have ever experienced. Sarah was great well done.

20 August 2026
Unprompted review
Rated 5 out of 5 stars

Olivia was a very pleasant young lady…

Olivia was a very pleasant young lady and welcomed me when I arrived. I was offered a choice of two cars which I found was good, and when my car was ready to be collected I saw the Olivia again which was also really good as she already knew what was happening. Olivia took the time to explain exactly what all the paperwork was, and I left feeling well looked after.

20 August 2026
Unprompted review
Rated 5 out of 5 stars

Ellie and Mia were lovely girls and…

Ellie and Mia were lovely girls and provided excellent customer service. Very pleased with today’s visit for my service and MOT! Would definitely recommend and will be back next year! Thank you Ellie and Mia

20 August 2026
Unprompted review
Toomey Motor Group logo

Reply from Toomey Motor Group

Hello brian,

We're pleased to hear that Ellie and Mia made your experience so enjoyable, and we're glad you were pleased with the service and MOT. We'll make sure to pass on your positive feedback to our team.

Kind regards, Toomey MG Basildon.

Rated 5 out of 5 stars

Good customer service

Good customer service, great meet & greet and offered refreshments by Sarah. Given info on nearby facilities. Informed of wait times & costs. Kept updated regards wait times etc

20 August 2026
Unprompted review
Toomey Motor Group logo

Reply from Toomey Motor Group

Hello Colin,

We're so happy to hear that you had a positive experience with our team, particularly Sarah's excellent customer service and attention to detail." Thank you for taking the time to share your feedback!

Kind regards, Toomey MG Southend.

Rated 5 out of 5 stars

Mia Charter was very helpful

Mia Charter was very helpful, prompt communication etc.

20 August 2026
Unprompted review
Toomey Motor Group logo

Reply from Toomey Motor Group

Hello Hariprashanth,

We're really glad to hear that you had a great experience with our team! Your satisfaction is our top priority.

Kind regards, Toomey Chery Basildon.

Rated 5 out of 5 stars

Sarah couldn't have been more helpful!!

19 August 2026
Unprompted review
Toomey Motor Group logo

Reply from Toomey Motor Group

Hello Joe,

I'm glad to hear that Sarah was able to assist you effectively. She did a great job of providing the help you needed.

Kind regards, Toomey MG Southend.

Rated 5 out of 5 stars

Inster recall and more

Everything went according to plan , Jammie was really helpful and very knowledgeable. The video was a surprise and a good idea, nice to see underneath of my vehicle.

18 August 2026
Unprompted review
Toomey Motor Group logo

Reply from Toomey Motor Group

Hello Geraldine,

Thank you for sharing your wonderful experience with us! We're really glad to hear that everything went smoothly and that our team member Jamie provided excellent service.

Kind regards, Toomey Hyundai Southend.

Rated 5 out of 5 stars

Sarah was as helpful as always

Sarah was as helpful as always. First rate service thank you

19 August 2026
Unprompted review
Toomey Motor Group logo

Reply from Toomey Motor Group

Hello Debbie,

We're really glad to hear that our team, including Sarah, provided you with the first-rate service you deserve. Thank you for your kind words and for choosing us!

Kind regards, Toomey MG Southend.

Rated 5 out of 5 stars

Jamie was brilliant

Jamie was brilliant, informative, helpful and took time to answer all of our questions. Very professional.

18 August 2026
Unprompted review
Toomey Motor Group logo

Reply from Toomey Motor Group

Hello Sylvia,

Thank you for taking the time to share your wonderful experience with us! We're happy to hear that Jamie provided exceptional service, answering all your questions in a professional manner.

Kind regards, Toomey Hyundai Southend.

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