Yesterday I used the west Drayton store to buy some guttering and downpipe. The gentleman that served me misheard how much I needed hence there was three times what I wanted , I pointed this out and... See more
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Review summary
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Reviews shaping this summary
Everything i needed for an emergency plumbing repair, ( failed syphon on toilet cistern) clearly displayed on website so knew exactly what i needed. Really helpful service at the Halifax branch on a... See more
Company replied
Not only did I get an excellent price on paint I bought I also got excellent service provided by the lady behind the counter who brightened my day up with a laugh & joke about various things that had... See more
Company replied
I needed to return an item that had a 2yr guarantee for the second time which I wasn't quite happy about but I cannot fault the service I received, the item only had a couple of months guarantee left... See more
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Company details
- Tool Store
- Building Materials Supplier
- Drilling Equipment Supplier
- Plumbing Supply Store
- Screw Supplier
- Woodworking Supply Store
Written by the company
Order by 9pm Monday – Thursday for free next business day delivery on orders over £40. Or Click & Collect from one of our 550+ branches from 5 mins later. Check branch stock availability at Toolstation.com, complete checkout, select customer collection and collect from your chosen branch!
A lot more than tools!
Written by the company
- About Toolstation
- Toolstation is one of Britain's fastest growing suppliers to the trade, home improvers and self-builders. With a multi-channel offering, Toolstation customers can buy online (website or the Toolstation App), on a smartphone, at 550+ branches across the UK or through a dedicated UK call centre. Offering a lot more than tools; electrical, plumbing, screws, fixings, trade essentials and top brands make up just some of the 25,000+ stock products in the catalogue and are stocked in each branch or available online for Click & Collect or Delivery (including our rapid delivery service, FastTrack).
Customer Service
30 Day Returns
Within 30 days of receipt, any unused items can be returned at your expense for a full refund. Bring it to any of over 550+ UK branches, or contact our Customer Service team for advice. Original packaging, all accessories and order number must be included. Our terms exclude the collection of unwanted goods.
Contact info
Express Park, TA6 4RN, Bridgwater, United Kingdom
- info@toolstation.com
- www.toolstation.com
4.7
Excellent
557K reviews
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Great customer service as always
Great customer service as always. Corrine was excellent and helpful
25 April 2026
Great Friendly Staff
Great Friendly Staff, Always have most things in Stock Havant Branch is Lovely
25 April 2026
Great service
Great service. Got me out of a pickle.
Shout out to the staff at Witham Essex branch.
25 April 2026
Excellent staff
As always, the shop staff were great. Polite, friendly and efficient. Products met the specification.
25 April 2026
Quick and easy to select on website &…
Quick and easy to select on website & collect from store
17 April 2026
Efficient, as ever
Knew what I wanted, ordered on line. Click & collect, no queue. Sorted.
25 April 2026
Click and collect in and out 2 minutes
Click and collect in and out 2 minutes. Guys at trafford are great.
25 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Will not flush to front
I bought The toilet to go £79.98 some time ago which is a budget toilet , have since discovered it dose not flush to front of pan. Staff very helpful but unable to solve the problem. Hope this will help other people thinking of buying a budget toilet.
28 April 2025
Unprompted review
Reply from Toolstation
We appreciate your feedback on the toilet and are sorry it doesn't flush as expected. We'll review this issue to see how we can improve our products. Thank you for bringing this to our attention.
If you need anything else, please email us to info@toolstation.com#
Kind regards
Alysha
Ordering by mobile phone got a bit…
Ordering by mobile phone got a bit messy with one item being delivered instead of collected but delivery service was excellent.
Overall I got what I wanted quickly and reasonably easily, the website page logic could be a bit “smarter”
25 April 2026
3 items ordered
3 items ordered, 2 available same day with one next working day. All ready when called to Tool Station for pick up. Staff member who served me pleasant and helpful.
25 April 2026
Excellent service
Excellent service, great price quickly solved my query. I was home with my tool after half an hour from the original phone call to the company.
25 April 2026
Excellent app that is far more user…
Excellent app that is far more user friendly than your competitors. Fast and efficient service by friendly knowledgeable staff
25 April 2026
Excellent service from this branch
The service I receive from my branch in Maidstone is always very helpful and friendly and find it a pleasure to shop there.
25 April 2026
Don't order if you are urgently waiting…
Don't order if you are urgently waiting for your order.
Received a text to say delayed with no more information- can't get a refund until it is delivered.
28 April 2026
Unprompted review
Reply from Toolstation
We regret to learn about the delay and any inconvenience caused by the lack of information. We appreciate your feedback. In the mean time, please email us to info@toolstation.com for further help.
Kind regards
Alysha
Quick phone call .item was there on the…
Quick phone call .item was there on the counter waiting for me in and out in less than 2 minutes
25 April 2026
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