TomTom Reviews 

I have TomTom GO camper Max. Sitting and adding POI for hours using the gps, pc and TomTom's online planner.

However suddently TomTom decided to clear all data from the online planner and it is impossible to get them from the gps back to the planner. No idea why but this is the second time it clears all data.

This product is just not fit for purpose.

Appalling customer service. In fact the Advertising Standards Authority should step in as customer service is a complete misnomer when it comes to TomYom. Avoid like the plague as navigating their ridiculous contact options is tortuous at best. An unbelievable slump of a once decent company into the gutter. You’ve been warned.

My parents have used TomTom GPS devices for many years. They were ideal. Not overly technical and worked with any car. They recently upgraded to a device recommended to them by the TomTom customer support team. Dad has a form of colour blindness which makes blues difficult to differentiate. They were advised the TomTom Go Classic 2nd gen was a great device because it was possible to change the colours in settings. We downloaded the manual, and it confirmed this was possible, but we could not follow the instructions because after quite some time chatting to bots and then eventually a person we discovered the manual is incorrect.
We were offered a 5 % discount to but the next best device which was £100 more. So it was time to defect to Garmin. Great device, does what they need and they haven't been fobbed off with incorrect information.

Tom Tom use a thoroughly disreputable delivery company to deliver their devices and then hide behind an automated customer service system that does no address a non delivery but with automated excuses

The apps do not seem to work, the supporting documentation doesn't help with anything, the AI seems designed not to help. Overall, the company/software is incredibly bad.

Sent my Device to Romania for repair three months ago - returned by UPS for no reason
Rearranged delivery to Netherlands via rubbish UPS over 5 weeks ago
Still waiting for it’s return
Tom Tom are a total disaster when contact and customer service required
Pathetic in the extreme- will NEVER use or buy Tom Tommagain

I purchased a Tom by Tom Tom from there website when I received it it was faulty contacted them and Returned via UPS for a full Refund, Contacted them 12 Times regarding tis matter and got palmed off kept transfering me to different agents and got no where, in the end I had to contact paypal for my money back I will tell people be very very careful who you trust with your money, I will never purchase another Item from Tom Tom/

Very disapointing. I didn't read these reviews before buying a tomtom truck (go professional) on amazon. Upon receipt and after buying a windscreen holder for it I realised there is in fact no compatible holder on the market which fits it. So once the holder supplied with it, which is pretty naff, stops holding properly, you basically have to manage without any form of holder - making it useless in a 7.5ton truck which bounces around like a spacehopper.

To load an initial software update required me to leave the unit plugged in for over 12 hours. Not acceptable in any part of the world not still using dial-up internet.

Trying to get any info of any kind out of tomtom is like trying to teach a teaspoon to talk. You'll pass away before it happens.

Returning the unit for a refund. Looking for a satnav truly suitable for professional use.

For customer service a telephone number is essential. I spent several hours trying to change my email address. The bot didn't have any option to deal with the request and took a very long time to allow access to human contact. This is the worst online experience I have ever had with a company.

Once a great product, endless shittification, apps and geekiness have destroyed this product. The website is incomprehensible, the route planning never asks if you want fastest or shortest route as it is supposed to - it just goes to fastest all the time which means it directs you down narrow lanes which are technically national speed limit (60mph) but where only a drunken lunatic would drive over 25mph. It's taken me ages to work out how to change my daughter's address on the satnav (forget trying to do it on the website), and there is no way to edit the address, only the name. I worked out you delete it and start again but this is yet another bit of rubbish design by TomTom. Oh for the simple TomTom of the early 2000s. It worked.

I have owned a TomTom 6250 for several years, and what has happened to this device is simply unacceptable. I paid a significant amount of money for it, yet with every update it seems to perform worse.
It feels as if the manufacturer is deliberately adding road restrictions to the maps where they do not physically exist, while removing restrictions where they actually do exist. This gives the impression that customers are being pushed into buying newer devices because the older ones can no longer be trusted without constantly checking the route and submitting map corrections.
I will never buy another device from this company again. I don't buy products from a company that, in my opinion, misleads its customers.
Thank you, and no regards.

I regularly update my Tom Tom truck sat nav but it still shows speed restrictions for road works from two years ago.
Keep getting emails with offers to upgrade but if they can’t get basic info right I won’t be purchasing Tom Tom again.
Agree with others customer service rubbish!

Absolute rubbish.
Spending hours now updating my TomTom GO.
I checked my internet speed - fine, it's the useless TomTom site that is so slow I might as well wait overnight for the update.
AVOID TOMTOM AND BUY A DECENT GPS

I bought a Tom speed camera detector and set it up and linked it to Bluetooth on an android phone. I then drove from Warrington to Chorley on the M62/M6 this device picked up none of the SmartMotorway cameras and during the entire journey it only picked up 1 fixed speed camera in a place called Heskin. So extremely disappointed in this and during the daytime the lights on it are not even visible

Worst app ever for mobile is Tom Tom go . Go have subscription on expert mode for a full year. It’s just useless when you’re trying to to set up destination routes. There’s an options to avoid the certain routes when planning the route . The thing is what is trying to to do is get you shorted mileages ones but actually they are useless and full of traffic and tiny roads. What equally takes a twice fuel and twice time to get on destination. There’s a nightmare to choose only the motorway routes . Almost impossible to set up . You need tick every road and turns and hundreds etc to get those motorways activated. Why can’t be a simple ; choose only motorway routes??????!!! Hello Tom Tom go: use your brains for God sake

Bought a Tom Tom Go Discover 6 from Halfords but its effectively useless as it tries to take you off the main road and down country lanes despite being set on 'fast' route. Halfords refused refund and you can't get hold of Tom Tom in this country without an order number.

I purchased a TomTom map upgrade for my car's media system, but it would not work. Their own software would not connect to the SD card, meaning I could not install or use the update I had paid for.

I contacted TomTom for help, provided the information they asked for, and gave them time to resolve it. They did nothing useful and failed to sort the issue.

In the end, I had to get my money back through PayPal because TomTom had taken payment for something I could not use.

Very poor service, no proper support, and a complete waste of time. Based on my experience, I would not recommend purchasing anything from them.

I'm a truck driver and I sometimes use tomtom at work.
Motorways should be Blue and A Roads Green. Instead all the roads are just a sort of light beige colour.
It's only any use when I have routes pre-programmed.
Sometimes I put the locations just so I don't go past the turning or something.
The routing is a joke, you should see the little roads it tries to get me to go down.
I would switch to something else but I have too many places and routes stored now and it would be a pain to copy them all over.

TomTom your little road road alert is the best . Small and pack a punch. On my iPhone it’s quick . I’m 100% happy thank you . Simply the best

I recently purchased another Tom Tom as my old one was over 10 years old. I have had nothing but problems with it. I am unable to log in. I have changed my password and it is still telling me it is incorrect. I need to update it abd I can't do so without logging on. It went dead on me this morning and caused me to be late for a meeting. And there's no human cudtomer services! Every time I try and use live chat it tells me I must be logged on and just repeats this message when I write that I am unable to log on! I am now really pi$$ed off!