Tomtom TAPES Reviews 

RUN BY A BUNCH OF CROOKS.THEY TAKE YOUR MONEY THEN WITHDRAW SATELLITE CONNECTION.
WE NEED A DEMO OUTSIDE THEIR OFFICES IF THEY HAVE ONE

Appalling company to deal with, updated our device with their recommendations and the thing hasn't worked since. Call customer service (and I use that term loosely) and they couldn't give a $*%# about you. They offer 20% off a new one, you can get that off a new one anywhere, what about compensation for screwing up our 350 pound device!
I WOULD NEVER BUY A TOMTOM DEVICE IN THE FUTURE UNDER ANY CIRCUMSTANCES, THEY SHOULD BE TAKEN TO COURT FOR FRAUDULANT OPERATIONS.

Would give this company minus stars if available. Impossible to update so-called FREE LIFETIME MAPS as website is permanently down. Dozens of complaints on their chat page and they never respond. Don't waste your money

tomtom the worst company ever,map updates for life cancelled,where is trading standards?.they should have been taken to court and made to repay every single user who bought one,but they have got away with it,customer service is useless, I now use waze its free and better,never again would I use tomtom never,I would advise you all not to buy one

One star is too much. My brand new Tom Tom GO620 is totally, absiolutely, 100% a complete and utter waste of time. Words escape me. I have owned two previous Tom Tom both of which worked well. A bought the third when I received a message to the effect that support for the the older models would be discontinued. This has to be a joke. My old Tom Tom contiunues to work while the new one fails every time. Yesterday I drove from Barcelona to Toulouse in a ten year old BMW X3 with a 10 year old plus never-been-updated built in navigation device. I ran it along side the shiny new Tom Tom. Every step of the way the Tom Tom failed the image on screen showed us driviving through buildings in circles heading the opposite way to the way we wanted to go, frequently cutting out, not working in tunnels through the city yet the aged built in had no problems. The final blow came when about 1 kilometre from home. The Tom Tom crashed. It just stopped and nothing we could do would get it to reboot. 24 hours later it eventually did restart only to tell me that the are 2 more almost-impossible-to-download updates waiting. I connect to MyDrive and it crashes and the dreaded message," Oops, Something went wrong"appears. Something certainly did go wrong! I was stupid enough to buy a Tom Tom.

I bought Europe map, I spent a lot of time to download and updating the map, but it still shows no map found. The online help is rubbish, not working, it keeps updating and fall and won't let you do anything. totally rubbish.

Tom Tom can only be described by me as a total rip off...bought a Tom Tom only a few years ago but because they have so many upgrades every 5 minutes they have decided that my model is no longer supported. My Tom Tom hasn't been used for a few weeks or even months but when I come to use it, it wont go passed the start up screen...just needs a software flash most likely but because they dont support it I'm told I have to purchase another one with no help to get this one back up and running! Disgusting..I will never again give them a penny of my money! ROB DOGS!

The bluetooth headphones keep breaking. My first pair stopped working in one ear. The replacement pair kept cutting out (while still connected just didn't play music) during half marathons. Then they just didn't charge so didn't even turn on before a half marathon I was participating in. The customer service people continue to ask for proof of purchase even though there is previous correspondance of the replacement pair and it states tomtom on the headphones. No easy way to get in contact with their customer service team, wait a few days for replies.

My 76 year old mother called for help updating her tom tom. the boy on the phone trying to sell her something she had no need for. he told her she was ignorant and stupid. she hung up, called back and asked for a manager. the young lady told her that there is no manager you can complain to me - mum told her what had happened and ask what she was going to do about it. the girl said 'nothing' and hung up. very upsetting for my mum...she was shaken and concerned that she was being conned. it took a lot of calming down.. sick treament

Bought a tom tom 550 which kept turning off sent away to be fixed but they couldn't find the problem and did something to my battery, came back and needed 130 updates its been 12 days now and still hasn't updated. Told to
Use the USB connection to the computer even tho its wifi enabled.!!!! Terrible customer service

Unable to get any gps signal, or any help.

Brought a go essential due to my previous sat nav can’t update a week over a week ago had trouble with warehouse getting orders. Communicated was excellent went and checked again Tuesday this week only been told to contact support and emailed them after I emailed them they sent my Tom Tom the very next day within 24 hrs and received it 2 working days and it should of been Monday and you can track it’s delivery aswell.

Absolutely shocking customer service!
We bought a cable from the TomTom website by Tomtoms recommendation, to now be waiting 3 weeks, only to be told we cannot cancel as they don’t have the cable it is lost in the Netherlands awaiting transit! No one wants to listen and they won’t give me the money back until the cable is found, This is not my problem sort it out Tom Tom

Tomtom XL Europe, last 2 months can't get a GPS fix and when it does shows on wrong roads,unit become practically useless and only 5yrs old, tried all sorts of update and reboot- no help. Sorry Tomtom but v.poor show when many other's non Tomtom older sets still working fine!

It seems TomTom does not read reviews here.
Very poor operations, they do not bother to respond to complaints for days.
An expensive premium device should arrive within 1-2 days, today it is day 5 and no sign of anything until today that they decided to issue a tracking number with UPS in The Netherlands, but do not hand the device yet to dispatch.
Very poor, never again.

Appalling operation - Took my money. Had some problem with their delivery system. Said nothing til I contacted them 5 days later. Then told me they had a problem they had resolved. Then said they could not deliver in three working days. Only wanted to buy it because they offered a discount on a new system because of their failures on the old one. Customer support incapable of any kind of responsiveness to needs. Demanded my money back - that apparently takes 6 days although they took my money straightaway when they knew they had a delivery problem. Compare that to Amazon Amazon 10 TomTom 0

Took my money. Then advised issue with courier. No imminent date provided for despatch. Asked for immediate refund, still waiting to hear if order cancelled. This company are a farce. Avoid.....

One star is too much! Received an email to update my map (lifetime updates). I updated my Tomtom Go 6000 and tried to install the updated map.
The map showed as corrupted! I tried the repair map option on Tomtom connect but it wouldn't solve the issue. I tried for a week!
In the end I chose the uninstall map option with the aim of reinstalling the map. Connect then told me I didn't have enough space to reinstall it. I have tried using several formatted micro sd cards but even though my Tomtom accepts and recognises it it doesn't show up on connect. So now I have an empty Tomtom with no map and no way of putting one on.
THANKS TOMTOM. ABSOLUTE GARBAGE.

Absolute pile of rubbish. Trying to move my places from old tomtom to new is terrible. There servers are constantly down or in trouble. Buy some bloody new ones or stop selling tomtom that can work.

I have a Tom Tom Go 620 Wifi. Impossible to update due to multiple issues. Wasted 2 days trying to update with wifi and usb cable...useless. Hours and hours lost, high bandwith usage...enormous waste of costly bandwith. And on top of all I have to ferret out answers by skimming FAQs and THE Community ! This product and it's support are a failure and a shame...I hope there are alternate products with guranteed quality: you can be sure I'll shop there.