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Tokyo Laundry Reviews 

1,312
•
TrustScore 4.5 out of 5

4.5

Clothes and Fabric Manufacturer
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Review summary

Created with AI, based on recent reviews

Considering 127 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the clothing and products, often noting their durability and comfort. Many people appreciate the reasonable and unbeatable prices, finding great value for money across a wide selection of items. Reviewers also frequently highlight the efficient and fast delivery service, along with clear communication throughout the ordering process. However, some people were dissatisfied with certain aspects of product quality, reporting issues like visible damage, stains, or items shrinking after washing. A few other people also felt that sizing could be inconsistent, with some items not matching the expected measurements or previous purchases.

What people talk about most

Product

Clients share positive opinions on product quality, frequently praising items like underwear, shorts,... See more

Quality

Customers consistently note positive experiences with quality, frequently praising the excellent quality of... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the swift and quick delivery... See more

Price

Users describe positive interactions with price, consistently highlighting the great value and affordability... See more

Value for money

Reviewers mention positive feedback about value for money, consistently praising the good quality of items... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience with Tokyo Laundry, I entered 2 offer codes during my order which overrode the offers due to only 1 offer to be used. I contacted the help desk who arranged a refund for the best offe... See more

Rated 5 out of 5 stars

Easy to order online. Great communication from order confirmation to delivery. Delivery on time. I bought a pack of 5 white T-shirts and 5 Black in XL, T-shirts are great quality and great fit, they w... See more

Rated 5 out of 5 stars

I needed a christmas jumper for work on 13th December,but wasn't keen on something too tacky. I selected a witty sweatshirt "christmas noun" which was a good price. Delivery was pretty fast & the qua... See more

Rated 5 out of 5 stars

I’ve used Tokyo Laundry several times now and I’ve never had a bad experience. Quality, sizing and prices of clothing is very good 😀. Communication from placing order and delivery time is also v... See more

Company details

  1. Clothes and Fabric Manufacturer

Written by the company

Tokyo Laundry is a casual brand with a fashion edge, renowned for its laundered t-shirts and super soft sweats with vintage prints and distressed appliques. The collection is complimented by a comprehensive variety of trend led shirts, jackets, bottoms, distinctive denims, plus an extensive range of knits and accessories. Our designers spare no expense to ensure that each piece we produce is loved by our customers through using multiple applications, super soft fabrics and fine detailing each item. Washed fabrics and soft handle finishes combined with distressed effects and eye catching designs make Tokyo Laundry a statement to any wardrobe. We offer a wide range of products to meet the needs of our customer’s lifestyle from casual clothing to higher end fashion. We also provide a range of accessories including belts, hats, underwear, shoes and bags. We pride our self on providing a fast and reliable service to customers all around the world and aim to supply the latest trends at the click of a button.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(1,312)

113 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 3 out of 5 stars

Style is good but sizing and quality not great

Style is good but very thin cloth and the sizes are quite odd, the small size is v small and the medium is more like a large! Overall not bad value but just be aware of the thinness of the cloth and the sizing!

14 May 2026
Unprompted review
Rated 3 out of 5 stars

These t shirts shrunk after first wash

These t shirts shrunk after first wash. Wish I'd bought a size bigger.

Update.
Contacted Tokyo Laundry customer services as requested and they have refunded me for the t shirts and I have ordered a size bigger. They do tend to shrink so I recommend buying a size up.

Excellent service by customer services. Thank you.

7 May 2026
Unprompted review
Tokyo Laundry logo

Reply from Tokyo Laundry

We are very sorry to hear about your faulty item. Please contact our customer service team and they will help.
https://tokyolaundry.com/pages/contact-us

Rated 5 out of 5 stars

Great undies!

Great undies!! The best customer service. I made a mistake with my order and the team at Tokyo Laundry have gone above and beyond with their help and getting my mistake rectified. So helpful. The best.

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Good quality clothing, good value for money and fast reliable posting. Highly recommend Tokyo Laundry.

11 March 2026
Unprompted review

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