Could not find this part, which was crucial to fixing my wall-hung toilet, on any other web sites. Delivery was prompt although price was premium. Good information on website which allowed me to easil... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good toilet flusher that saved us having to purchase a complete new cistern. We had some difficulty with fitting, but Steve and team were really helpful and gave us great help in getting it all sorted... See more
One case where “exceptional service” is for once not hyperbole. The website is very helpful and well laid out, but the personal response is something else. Instant response to a query, out of normal... See more
Great service, identified the valve I needed for me. Steve emailed me back that night with the product I needed and extra information regards conversion kits. Parts delivered really quick. What... See more
Company details
Information provided by various external sources
WC Toilet Spares Cistern spare parts including spare toilet float valves and flush valves for toilets. B&Q toilets and part spares for toilet cisterns, Siamp, Derwent Macdee, Thomas Dudley, Wirquin, Torbeck
Contact info
Wincham Lane, CW9 6GG, Wincham, United Kingdom
- 01606334122
- steve@toiletspares.co.uk
- www.toiletspares.co.uk
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant service and parts
Brilliant service and parts. The only problem was the p&p cost just as much as the parts, but that Royal mail for ya.
16 May 2026
Quick delivery
Ordered a part for our back to wall toilet just going by the photo. Arrived in the post no problem 😉
9 May 2026
Smooth ordering process
Smooth ordering process, website layout and information were good. Communication throughout my order and delivery process was also good.
3 May 2026
The product was in stock and on time
The product was in stock and delivered on schedule. What more can you ask for.
28 April 2026
The part I ordered was available and…
The part I ordered was available and delivered on time. Excellent service.
11 April 2026
Great service
Great service , if you email them with what you looking for and a photo they will get back to you within 5mins with the product that you are looking for . Thank you .joe
18 April 2026
Excellent service
12 April 2026
Great customer service
Great customer service. I had placed an order online for a specific spare part that I struggled to find elsewhere and about 15 minutes later the part was sent via royal mail. I received the tracking number and 3 days later it arrived. The lady on the phone was particulary helpful. Highly recommend dealing with them.
10 April 2026
Unprompted review
Top quality spares and delivery.
The information on line was unambiguous regarding the size of the Ideal Standard close coupled toilet handle purchased. It fitted. The price was acceptable delivery was speedy and efficient and delivered within the time frame set by the Post Office. I would certainly recommend yourself as a company and you are at the top of my list for toilet spares.
3 April 2026
Excellent
Great service was delighted to find the parts we needed and delivery was super quick!
31 March 2026
Great Customer Service
Steve provided me with excellent advice to help me find a spare part for my faulty toilet flush mechanism. And at the weekend too.
29 March 2026
Unprompted review
Exceptional Customer Service
I can’t say enough good things about Toilet Spares. After a year-long saga with my toilet, which included broken parts and failed attempts to fix it, I finally had a resolution thanks to Paula.
Initially, I couldn’t install the flushing mechanism I purchased, and it turned out the cables were too short due to a supplier change. Instead of leaving me frustrated, Toilet Spares went above and beyond: they arranged a video call to see the issue, liaised with the supplier, and ultimately sent me the proper cable at no extra cost.
In a world where good service is rare, they proved that great service still exists, especially when things go wrong. Thanks to them, I have a working toilet and genuine peace of mind. I’ll be coming back for any future parts!
26 March 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.