TK Maxx UK Reviews 

Excellent customer service, the assistant went over and above to help me.

My query was handled very efficiently and resolved extremely quickly and in a very fair manner. I was very happy with the outcome and very impressed with the fabulous customer service.

Very helpful- tracked down missing delivery . Thanks.

Credit where credit is due. TK Maxx had a duvet set for sale, described as 100% cotton, lovely photo of fresh clear pattern. I paid for next day delivery, didn't arrive until 2 days after. When it came it turned out to be brushed flannelette cotton and the pattern was very out of focus. Such a shame as I loved it! Anyhow, I arranged collection from my address at cost of £3.00. Courier/Royal mail never came to pick up when arranged. I ended up driving 40 miles each way to the nearest store and they refunded the cost of the item but not the extra postage. Told me to call customer services. I did today, straight through and answered within 3 rings in a UK call centre. The lady was very friendly, helpful and not only refunded my postage but sent me a £15 gift voucher to my email too! Very kind and much appreciated. I've shopped in TK Maxx forever and love it. First time I've had any issues and I have to say the outcome was top class. Other companies take note. That's the way to do it!! Thank you :-D

The problem was all my fault but both the shop staff (Kai) and Nathan from customer service went above and beyond to sort it all out. Thank you both

I believe TKMaxx went to the zoo and enlisted some gorillas to use as delivery drivers/warehouse staff. I ordered the same bin twice for click and collect. Both times they were massively dented, like they'd been kicked and chucked about. Do not use click and collect service!! Your item WILL be damaged. The only reason for the star is because the store staff were happy to unpack the box in store the second time to check it before we left the store. It was dented to hell.

Ipaid for next day delivery and TKMaxx sent my order out pretty much straight away. Cannot fault TK Maxx, unfortunately my order was not delivered next day by parcel force. What is most annoying is that my order was at their depot just after 04.00am on day of delivery ( Again great service from TK Maxx). My order was not delivered next day and i had no update from Parcel Force until day 3 stating that my order was now out for delivery.

Very good customer service. Unfortunately, my vase was damaged during delivery, but the issue was handled quickly and professionally. I received a full refund and was also offered a gift card as a goodwill gesture. I really appreciate the helpful and friendly service.

Lovely welcoming staff
Gorgeous good quality stock unusual items
Look forward to seasons changing to see what they have next
From cards to china individual items you don't see anywhere else

Disappointing quality and inconsistent customer service.

I boughtclothing from TK Maxx and found the quality disappointing and the sizing unsuitable. We were abroad, so we missed the 28-day return deadline by less than a week.
As asked,
One manager indicated that a return within an extra week could be considered. However, when I visited another, nearer branch, the manager refused, explaining that it was at their discretion.

I understand there is a returns policy, and I wasn’t guaranteed an exception. Nevertheless, receiving different responses from different stores was frustrating. A little flexibility and clearer, more consistent guidance would have made a real difference.

This experience has made me reluctant to buy clothing from TK Maxx again.
As asked in response, I have already spoken with a rep named Richard but without success.

Dear TKMaxxs, you’re making life very difficult! I came to collect an order today and couldn’t possibly leave without 5 extra items! The quality of stuff is amazing. I’m now a weekly shopper in your store! I’ve learnt the hard way, buy when you see it or it’s gone. Very very happy with the quality and staff always so polite and kind. Wish I could share some pics.

UPDATE: checked the tracking again today and it hasn't moved in two days. Tried the number that Daniel left in his response below. On hold and counting down the number in the queue - told I was number 0 and the line went dead. A "get in touch - we would like to resolve this" response is no good if you can't actually get in touch. They don't reply to messages/complaints whether on chat, email or the phone!! Daniel - if you read this, my order number is 45989518. Break the trend. Let me know what is going on!!!!!

Don't waste your time paying for Next Day Delivery - my package should have arrived yesterday. Need it for tonight. Tried to call but couldn't get through. Sent email yesterday chasing, not heard back. Tried chat numerous times today and wait, and wait, and then it says too busy and leave a brief description. Which I have done twice. Still no answer. And when you look at the Royal Mail tracking it wasn't despatched until yesterday - 28 hours after I ordered it. Still miles away. If I didn't need it urgently I could have gone and picked it up and completely saved the delivery cost. It is the lack of communication that I am most disappointed in.

I am very pleased to say that the costumer service team reacted immediately to my query and resolved the issue straight away after the phone call was over.Thank you very much.
Kind regards
Violeta

Had a reply and resolution to my query within a day.
Excellent customer service

Samantha dealt with my issue immediately, she was kind & considerate, a real asset to the business. I will continue to use the Company just based on how this was dealt with. Superb

The quickness of response and the problem solved. Love TK Maxx will buy again

Great customer service experience. Dealt with extremely quickly within 5 mins of complaint. Super efficient. Thank you

Prompt response and equally prompt refund of the delivery charge.Thank you Raj and TK Maxx.

The person who was on the phone was really helpful . She managed the situation professionally . She was kind and understood the situation and managed it quickly .

I spent fortune in tkmaxx last 16 years!
Unfortunately something has changed in their service! They sent me wrong product charging me for delivery of course. They never gave me delivery money back and Complaint Department keep arguing with me and don't admitted own mistakes!