Titan Travel Reviews 

3,710
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 778 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally knowledgeable tour guides, helpful drivers, and friendly booking staff who make organizing holiday plans simple, efficient, and completely stress-free from start to finish. Many people deeply appreciate the wonderfully well-organized itineraries and incredible sightseeing destinations that transform every vacation into an absolute dream adventure. Some reviewers were not happy with certain hotel accommodations, noting specific issues such as smaller rooms, disappointing dining choices, or frustrating room allocation mix-ups upon arrival at the destination. A few people also mentioned occasional communication delays, unhelpful telephone support, or missing pre-trip information regarding important travel details before departure.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising tour managers and guides for being... See more

Holidays

Consumers find holidays to be positive, describing them as memorable experiences with incredible scenery and... See more

Service

Customers report deep satisfaction with the service provided throughout their journeys. Reviewers frequently... See more

Location

People report positive experiences with location, describing the destinations as amazing and inspiring.... See more

Booking process

Customers consistently note positive experiences with booking process, highlighting a stress-free and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We have been on trips previously and had a great experience each time. After some pondering decided to look at another for 2027. We picked our trip and made a call, MANDY was the sales person we spoke... See more

Rated 4 out of 5 stars

Brilliant hardworking tour guide Alex who could not help his group and others enough. Tour of Canada gave me a good look at a number of top tourist destinations with all movements being organised effi... See more

Company replied

Rated 4 out of 5 stars

A great tour seeing spectacular Swiss scenery on iconic railway journeys brilliantly guided by Sarah our tour manager. Unfortunately Titan changed the itinerary at relatively short notice which meant... See more

Company replied

Rated 4 out of 5 stars

Rebecca was very friendly, informative and efficient when making the booking. The only downside was with getting through to my booking with after-sales as the OTP connection just would not work even... See more

Company replied


Company details

  1. Tour Operator

About Titan Travel

Written by the company

Titan Travel is the UK’s largest and most awarded escorted tour company. We’ve been creating exceptional itineraries to destinations all around the world for over 40 years. So, we know a thing or two about what makes an incredible holiday. In fact, 92% of our customers would travel with us again.

Adventure made effortless

Escorted touring is what we do. We offer an effortless adventure, where you can explore knowing that every part of your holiday has been taken care of. We’re by your side every step of the way – from our expert tour managers and local guides to our VIP door-to-door transfers that pick you up from home and drop you back at your front door. Choose from small groups and solo tours, river and ocean cruising, wildlife adventures and cultural holidays, and as well as short breaks. We really do have the perfect holiday for you.

See more, do more

On a Titan holiday we want you to enjoy every moment of your trip, which is why our team of experts have carefully curated each of our escorted tours so you will see the very best of each destination, enjoy unique experiences and make new friends with like-minded travellers.

Feel the cooling spray of the thundering Iguazu Falls; watch the sunset behind a herd of elephants in the African bush; people watch from ancient piazzas in Spain; or taste exquisite cuisine as you trundle through Canada on the Rocky Mountaineer. Discover all of these and more with Titan Travel.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

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4.5

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(3,710)

668 reviews in the last 12 months

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Rated 4 out of 5 stars

Rebecca was very friendly

Rebecca was very friendly, informative and efficient when making the booking.
The only downside was with getting through to my booking with after-sales as the OTP connection just would not work even after several attempts. So 'phoned in the end.

6 July 2026
Unprompted review
Titan Travel logo

Reply from Titan Travel

Hi,

Thank you for taking the time to leave your feedback. We are delighted to hear that Rebecca provided such a welcoming and professional service and made arranging your trip a smooth experience.

We're sorry that contacting our After Sales team was made more difficult and we appreciate you bringing this to our attention, as this is not the experience we want for our customers. It's good to know you were able to reach us by phone, and we'll make sure that your comments are shared with the relevant teams for review.

We hope you have a wonderful trip and we look forward to assisting you again in the future.

Best Wishes,
Deb
Titan Travel

Rated 3 out of 5 stars

I wrote a review about a recent tour

I wrote a review about a recent tour, this was not published and I had no response from Titan why I wrote what I did, they want a response from customers but they are not prepared to ask customers the reason why, appalling

12 June 2026
Unprompted review
Titan Travel logo

Reply from Titan Travel

Hi Garry,

Thank you for taking the time to share your feedback. We are sorry to hear about your experience.
We do value all customer feedback and would like the opportunity to better understand the concerns you raised. A member of our Guest Experience team will be in touch with you to discuss your review in more detail and address any outstanding issues.

Thank you for bringing this to our attention, and we appreciate the opportunity to learn more about your experience.

Best Wishes,
Deb
Titan Travel

Rated 4 out of 5 stars

Like a curates egg, parts of it were good

The week tour to Slovenia was better than average, but only just worth 4 stars. This was mostly due to to Titan's own mistakes, and ones that really did affect the quality of the holiday. In truth the tour itinerary changed- from the brochure, to the details on the booking, to the actual visits. It was not what was expected and surely more details could have been made.
The tour Guide was a hard working, caring and knowledgeable native, who did try to make things work, but gave false information, and who hardly ever seemed to stop talking, which rather spoilt things.
Titan provided no help at the airport before check in which made things a little confusing and for some, difficult. The transfer to the airport was in a vehicle where we had to sit facing backwards which made my wife feel somewhat ill. One passenger was a woman with severe walking difficulties who we (and many others on the tour) should not have been going alone, and caused problems for the Guide and others. Titan could have checked to see if this was suitable for her I feel, and provided help at the airport.
Our group had 3 people who had to use walkers, and others with walking difficulties, but the first two trips included, which were advertised as easy, proved impossible. There were steps or a steep, and frankly dangerous for people of impaired mobility, pathway which actually led nowhere. This meant that 6 people had to sit(as best they could) in the sun for over 30 minutes at the very busy docking area used by the little boats visiting an island. Then a visit to a castle where the approach ramp of 30% inclination turned inro a 45% ramp, impossible for walkers and one other lady. Surely this should have been checked out by reps before being offered, and the brochure made clear that this was not a category 1 -easy- holiday. Other problems did occur, such as being told that the cellars included in a wine tasting trip were down ( and therefore back up) lots of stairs - again many people did not feel they would do this- whereas the entire visit was on the flat.
Although this seems to be a complaint affecting only a small group of people, it significantly influenced our views of the entire tour as other aspects also were not correctly described, The problem is also that all in all we found the tour to be very good, some really enjoyable experiences, wonderful sights and a reasonably good hotel that was comfortable and welcoming to return to,
We are dubious now about Titan, feeling that they do not offer sufficient support before travel, do not provide sufficient detail about their excursions, both included and optional, and do not seem to bother exactly who goes on their tours.
So a bare 4 stars and the feeling that 3 might have been appropriate if the sights had not been so graeat

24 June 2026
Unprompted review
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Reply from Titan Travel

Hi Dick,

Thank you for taking the time to share such detailed feedback. We are pleased to hear that there were many aspects of your holiday that you enjoyed, including the scenery, comfortable hotel, and the dedication of your Tour Manager, whose local expertise clearly contributed positively to your trip.

At the same time, we're sorry that several elements of the experience did not meet your expectations. We appreciate how frustrating it can be when aspects of an itinerary differ from the information provided before departure, and we understand the importance of having clear and accurate details when planning a holiday. Please be assured that your comments have all been noted. We have passed your feedback to our Guest Experience team, who will investigate further and contact you directly.

Thank you again for bringing these matters to our attention while also recognising the many positive aspects of your time in Slovenia. We hope to have the opportunity to restore your confidence in the future.

Best Wishes,
Deb
Titan Travel

Rated 5 out of 5 stars

Route 66 The Mother Road

Fantastic trip on Route 66 travelling from Chicago to Santa Monica. So many special moments and fantastic landscapes. Our tour manager Steve Pritchard was fantastic. From the departure gate at Heathrow to the arrivals hall arriving back, Steve was there all of the time. Friendly, helpful, informative and funny- Steve really made the trip a great experience. We had a great variety of stops along the way so everyone was catered for. Our wonderful driver Joe Girouard also did a great job. Safe driving, looking out for our luggage, smile and a chat every day along the way. We had a lovely group who enjoyed a laugh along the way too

14 June 2026
Unprompted review
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Reply from Titan Travel

Hi Pam
Thank you for sharing your wonderful feedback. Its great to hear that you enjoyed your Route 66 adventure and created so many special memories along the way.
Thank you for your comments regarding Steve your Tour manager, it's great his support, knowledge and sense of humour helped make the tour such a great experience, and we'll be sure to pass on your kind comments to both Steve and Joe. We're also pleased that you had such a friendly group to share the journey with. We hope to welcome you on another Titan tour soon.
Kind regards
Thomas
Titan Travel

Rated 5 out of 5 stars

Awe Inspiring National Parks

We had just returned from an absolutely amazing National Parks tour. The scenery was breathtaking every single day—mountains, canyons, waterfalls and wildlife that you really have to see to believe.

Over 18 days we covered around 3,300 miles and walked between 4 and 6 miles most days, which gave us a fantastic way to really experience each location up close. We did have early starts most days, usually around 8am, but they were definitely worth it as it meant we could make the most of each place and see everything at its best.

We also had a fantastic group of people on the tour, which really added to the experience and made the whole holiday even more enjoyable

A big thank you to our tour manager Flora, who was fantastic throughout. She was organised, friendly and really knowledgeable, which made the whole trip run so smoothly.

Also a special mention to our coach driver Juan, who was excellent. We always felt safe and comfortable, even on some long drives and winding roads, and he always kept the coach immaculate as well as being cheerful and professional throughout.

Overall, this was an unforgettable holiday and we’d highly recommend it to anyone who loves incredible scenery and a well-organised tour.

13 June 2026
Unprompted review
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Reply from Titan Travel

Hi Angela,

Thank you for sharing your experience with us. We are delighted to hear that this tour left such a lasting impression and that every day brought something memorable to enjoy.

It's wonderful to know that the itinerary allowed you to fully appreciate the remarkable landscapes and natural wonders along the way. We're especially pleased that the friendly atmosphere within the group added so much to the overall enjoyment of your holiday.

We will make sure to pass your kind comments on to Flora and Juan. Their dedication, professionalism and commitment to delivering an exceptional travel experience are greatly valued, and we're sure they'll be thrilled to receive your recognition.

Thank you for your recommendation, and we hope to welcome you on another unforgettable adventure in the future.

Best Wishes,
Nick
Titan Travel

Rated 5 out of 5 stars

Route 66, Chicago to Los Angeles

Travelled the length of Route 66 from Chicago to Los Angeles. The tour was well managed and more importantly the tour manager Steve Pritchard was very knowledgeable of the route feeding us good information as we passed and stopped at famous Route 66 landmarks along the way.
Equally as good was our driver Joe Girouard who drove the 3800 miles safely and confidently. I think the tour manager and driver who worked together so well added to the enjoyment of this trip. Not forgetting the friendly bunch of passengers

13 June 2026
Unprompted review
Titan Travel logo

Reply from Titan Travel

Hi David,

Thank you for sharing your experience. We are delighted to hear how much you enjoyed this iconic journey and that Steve's expertise brought the history, stories, and highlights of the route to life throughout the tour. His enthusiasm and dedication to creating an engaging experience are qualities we're very proud of.

We're also pleased that Joe's skill and professionalism behind the wheel helped you travel with complete confidence.

Thank you for your kind comments, which we'll make sure to pass on to both Steve and Joe. We're also glad you shared the experience with such a friendly group of fellow travellers and we hope to welcome you on another adventure soon.

Best Wishes,
Deb
Titan Travel

Rated 5 out of 5 stars

Just the most amazing tour guide and driver.

Just the most amazing tour guide, Steve Pritchard, could not do enough for everyone. Just the nicest most helpful guide. Route 66 knowledge was amazing. If I could rate it 10 stars I would. Joe Girourd our driver was such a gentleman and we felt very safe on our travels. He was also very friendly to the whole group. The most amazing paring. If I knew they where on a specific tour I'd book again because of them. Just fantastic. Amazing holiday all round. Just amazing guys, both. Well done.

13 June 2026
Unprompted review
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Reply from Titan Travel

Hi,

hank you for your fantastic feedback. We are thrilled to hear that Steve and Joe helped make your Route 66 adventure so memorable. Steve's passion, expertise, and genuine care for our guests, combined with Joe's professionalism and warm nature, clearly created a wonderful experience for everyone on the tour.

We will make sure to share your kind words with both of them, they'll be delighted to know they made such a lasting impression. We really appreciate your recommendation and we look forward to helping you plan your next adventure.

Best Wishes,
Deb
Titan Travel

Rated 5 out of 5 stars

Chandan was friendly and very helpful

Chandan was friendly and very helpful. He listened to my questions and gave me excellent information. I was able to book my holiday with ease! Thank you Chandan.

30 June 2026
Unprompted review
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Reply from Titan Travel

Hi Jayne,

Thank you for taking the time to share your comments. We are really pleased to hear that Chandan was able to help you with your booking queries. We will pass on your kind words and we hope you have a wonderful holiday.

Best Wishes,
Deb
Titan Travel

Rated 5 out of 5 stars

A unique trip along America’s Mother Road

Just returned from Titan’s Route 66 Tour (June2026)
Absolutely brilliant! Travelling along Route 66 captures the essence of the Mother Road and its influence on American history, culture and music.
Steve Pritchard was a first class Tour Manager whose knowledge of the towns and cities along the route provided the opportunity for travellers to experience a range of unique sights and sounds.
A shout-out too for our driver Joe Girouard who drove 3,800 miles and kept us all safe and sound.
Highly recommended if you’re keen to get your kicks along Route 66!

29 June 2026
Unprompted review
Titan Travel logo

Reply from Titan Travel

Hi Stephen,

Thank you for your fantastic review. We are delighted to hear how much you enjoyed your Route 66 adventure.

We're especially pleased that Steve's passion and insight helped enhance your travels, allowing you to discover so many memorable places along the way. We'll also be sure to pass on your kind recognition to Joe. Covering such a significant distance requires exceptional skill and dedication, and we're thrilled that you felt comfortable and well looked after throughout the tour.

Thank you for your recommendation and for choosing to travel with us. We hope to welcome you on another unforgettable journey in the future.

Best Wishes,
Deb
Titan Travel

Rated 5 out of 5 stars

Route 66

A great Route 66 tour with Tour manager Steve Pritchard and driver Joe, a great and memorable experience from start to finish, couldn't have wished for a better trip a true highlight, thankyou both we hope our paths cross again in the future. From Steve and Tracie Watson.

15 June 2026
Unprompted review
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Reply from Titan Travel

Hi Steve,

Thank you for taking the time to share your feedback. We are thrilled to hear that your Route 66 adventure was such a standout experience and left you with so many special memories. It's wonderful to know that Steve and Joe helped make the journey so enjoyable with their professionalism, dedication, and enthusiasm. Your kind words are appreciated, and we will be delighted to pass your compliments on.

We look forward to helping you plan your next adventure.

Best Wishes,
Deb
Titan Travel

Rated 5 out of 5 stars

A brilliant tour manager steve very…

A brilliant tour manager steve very well organised and very knowledgeable, and very friendly. And Joe is a expert driver and very safe and always had a lovely smile on his face

29 June 2026
Unprompted review
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Reply from Titan Travel

Hi Doreen,

Thank you for your wonderful feedback. We are so pleased to hear that Steve made such a great impact on your holiday. It's also fantastic to hear your praise for Joe. His cheerful attitude clearly added to the enjoyable atmosphere along the way.

We appreciate your kind comments and will make sure to share them with both Steve and Joe.

We hope to welcome you on another holiday with us in the future.

Best Wishes,
Deb
Titan Travel

Rated 5 out of 5 stars

Plenty of places along route 66 to…

Plenty of places along route 66 to visit and no rushing at each stop. Great information from tour guide and expert driving along the way.

29 June 2026
Unprompted review
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Reply from Titan Travel

Hi Gordon,

Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed the Route 66 journey and had the opportunity to explore so many fascinating locations.

We're also pleased that your tour guide's knowledge added depth to the experience and that the driving throughout the trip was handled so professionally, helping you relax and enjoy the stunning scenery along the way.

We appreciate your kind comments and hope to welcome you on another adventure soon.

Best Wishes,
Deb
Titan Travel

Rated 5 out of 5 stars

I had most amazing time as

I had most amazing time as
I couldn't fault anything. I was blessed with 12 amazing strangers and our amazing guide,Maria. Ive never experienced anything like it. 53 and recently widowed and this has been therapy.

8 June 2026
Unprompted review
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Reply from Titan Travel

Hi Danny,

Thank you so much for sharing your feedback with us. It’s wonderful to hear how much this trip meant to you and that it provided such a positive and uplifting experience. Travelling with a welcoming group and an exceptional guide can make all the difference, and we're delighted that Maria helped create such a memorable journey for you.

We are especially touched to hear that this holiday brought you comfort and renewed enjoyment during what has undoubtedly been a difficult time. It sounds as though the connections you made and the experiences you shared created something very special.

Thank you for trusting us with your holiday, and we hope this is just the first of many more incredible adventures to come.

Best Wishes,
Deb
Titan Travel

Rated 5 out of 5 stars

Having just returned from a safari…

Having just returned from a safari where giants roam the Titan feedback site does not work nor does the contact feedback page a shame as this really was a holiday to shout about first class in every way. The best holiday yet.

13 June 2026
Unprompted review
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Reply from Titan Travel

Hi Stephen,

Thank you for sharing your experience with us, it’s fantastic to hear just how much you enjoyed your safari and that it’s your favourite holiday so far.

We’re sorry to hear that you had difficulty using our feedback channels, and we appreciate you bringing this to our attention.

It’s wonderful to know the trip exceeded your expectations and delivered such a memorable adventure. Your kind words mean a lot and we look forward to helping you plan your next adventure,

Best Wishes,
Deb
Titan Travel

Rated 5 out of 5 stars

Action packed and fascinating itinerary…

Action packed and fascinating itinerary including parts of Ecuador, the Amazon rainforest and Galapagos. (I followed the ship option which seemed to be fuller than the land based itinerary). Experience was heightened by Maria, our hard-working tour guide, whose burning passion for her beautiful country, sense of humour and clear desire to give us a great holiday were infectious.
The group (4 couples and 4 singles) very quickly bonded to become a family, sharing photos and memories throughout the trip.
Good to very good hotels (including the one we named “Fawlty Towers” in Santa Cruz - we’d been warned by Titan that Galápagos hotels aren’t always as good as on the mainland), food plentiful & varied and the friendliness of all the Ecuadorians we met was amazing and seemed genuine.
Great local guides, all with good English, fantastic eyesight, viewing equipment and photographic ability combined to ensure that we all took home loads of excellent pictures and videos.
Thoroughly recommend this trip.

7 June 2026
Unprompted review
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Reply from Titan Travel

Hi Keith,

Thank you for your wonderful review. We’re so pleased to hear how much you enjoyed your tour.
It’s wonderful to know that Maria’s enthusiasm and dedication added so much to your trip, her passion for sharing her country clearly made a lasting impression.

We’re also delighted that your group connected so quickly and created such a warm and supportive atmosphere along the way. We’re glad you found the accommodation, dining and local guiding to a high standard overall, and we appreciate your understanding regarding variations in the Galápagos. It’s great to hear that the expertise of the local guides helped you capture so many special moments to take home.

Thank you for your recommendation, it means a lot, and we look forward to you joining us again soon.

Best Wishes,
Deb
Titan Travel

Rated 5 out of 5 stars

Another tour booked

I had a most friendly yet informative booking experience with Mandy. She gave me so much information regarding the Where Giants Roam tour. We were not sure but Mandy was wonderful and I booked. We have been with Titan many times. As we get older, the door to door service is just invaluable and the care, thought and attention to the small details given by tour managers has always been so good. Thankyou

23 June 2026
Unprompted review
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Reply from Titan Travel

Hi Marilyn,

Thank you so much for your kind words. We’re delighted to hear that Mandy made your booking experience so enjoyable, she’ll be thrilled to know she made such a positive impact.

It means a great deal to us that you’ve chosen to travel with Titan many times, and we’re especially pleased that our door-to-door service and the care provided by our tour managers continue to make your journeys more comfortable and enjoyable.

We really appreciate your continued trust and look forward to welcoming you on your upcoming adventure.

Best Wishes,
Nick
Titan Travel

Rated 5 out of 5 stars

We have just returned from a Titan…

We have just returned from a Titan holiday to Ecuador. A high quality experience visiting the Andes, Amazon rain forest and Galápagos Islands. All our tour guides provided us with exceptional support and a highly entertaining itinerary. Maria, who oversaw our trip, was friendly, knowledgeable and professional. We cannot thank her enough for making the trip so memorable.

24 June 2026
Unprompted review
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Reply from Titan Travel

Hi Philip,

Thank you so much for sharing your wonderful feedback. We are delighted to hear how much you enjoyed exploring Ecuador. It’s fantastic to know that the guides helped bring each destination to life and created such an engaging journey for you.

We’re especially pleased that Maria made such a positive impression, your kind words will mean a great deal to her.

We really appreciate you choosing to travel with us, and we hope to welcome you on another adventure in the future.

Best Wishes,
Deb
Titan Travel

Rated 5 out of 5 stars

Booking Exoerience

I spoke with Alexandra with questions regarding ‘Where Giants Roam …’ tour and she was extremely helpful and really gave comprehensive information on the tour, flights etc and I was happy to book.

22 June 2026
Unprompted review
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Reply from Titan Travel

Hi Tricia,

Thank you for taking the time to share your review. We are so pleased to hear that Alexandra was able to answer all your questions and help you confirm your booking. We will pass on your kind feedback and we hope you have a wonderful holiday.

Best Wishes,
Deb
Titan Travel

Rated 4 out of 5 stars

We recently returned from a short break…

We recently returned from a short break in Guernsey.The booking process was easy and clear and the itinerary was easy to follow.There was some confusion when the driver came to collect me.I was expecting the driver and we set off at the alloted time but five minutes after i left another driver came to my door disturbing my family in the early hours of the morning looking to take me to the airport but i had already left!
We were greeted at the airport by our guide Alex who travelled with us to Guernsey.I was travelling on my own and found i was sitting next to our guide on the short flight.i tried to make conversation but my efforts were not warmly welcomed so the rest of the journey continued in silence!This seemed to set the tone for the rest of the holiday!In general Alex was polite to the group and efficient but he paid very little attention to the group on an individual basis.At one point his wife joined us on a trip to Sark!I interacted with Alex a couple of times but it was on a superficial level.
I have been on 8 holidays with Titan/Saga and have never come
accross this before.
I really enjoyed the holiday even though there was a lot of time when nothing had been arranged and as a solo traveller this was perhaps a little difficult at times.The hotel was lovely,the room a little small but comfortable and the food was amazing!
I really enjoyed the holiday and would definitely like to return to Guernsey.

13 June 2026
Unprompted review
Titan Travel logo

Reply from Titan Travel

Hi Paula,

Thank you for sharing your feedback with us. We’re pleased to hear you enjoyed your time in Guernsey. However, we’re very sorry for the confusion with your airport transfer, particularly the duplicate driver arrival so early in the morning. We understand how disruptive this must have been for both you and your family, and we’ll be reviewing this with our transport partners to make sure of better coordination for future guests.

We’re also disappointed to hear that your experience with the tour manager didn’t meet the high standards you’ve come to expect. Your comments will be shared with the relevant team for review and improvement.

Thank you again for your continued loyalty and for taking the time to provide such detailed feedback. We’re glad you still had a positive holiday overall and hope to welcome you back for another trip in the future.

Best Wishes,
Nick
Titan Travel

Rated 5 out of 5 stars

Just got back from Southern sights and…

Just got back from Southern sights and sounds in America with Titan. My first time travelling alone. We had the lovely Tony as our tour manager, he done a brilliant job looking after us all, nothing was too much trouble for him. A lovely group of people to travel with and it was a smaller group.We had a lovely coach driver on our tour and saw such amazing places. The only down side was this was my first time navigating an air port on my own. When I booked this holiday through a travel agent they assured me I would be met at Heathrow airport and be looked after, this wasn't the case. Met the tour manager in Atlanta airport. Very overwhelming as it was my first time.

2 June 2026
Unprompted review
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Reply from Titan Travel

Hi Sharon,

Thank you for taking the time to share your experience. We are so pleased to hear you enjoyed your first solo adventure and that Tony took such great care of the group, he’ll be thrilled to know he made a positive impact. It’s also lovely to hear you connected with your fellow travellers and enjoyed the sights along the way.

We’re very sorry to hear about the confusion and lack of support at Heathrow. We completely understand how daunting that must have felt, especially on your first time travelling alone. This isn’t the level of service we aim to provide, and we’ll pass your comments on to the relevant teams to make sure that expectations are set clearly in future and that customers feel fully supported from the very start of their journey.

We really appreciate your feedback and hope to welcome you on another trip soon.

Best Wishes,
Nick
Titan Travel

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