Sam and his colleagues are just like the showroom itself - warm and welcoming. Sam certainly went above and beyond by responding to questions swiftly and efficiently, even over the weekend…because h... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
The friendliness and customer service provided by Thomas Payne at the Tottenham Court Road branch was first class, he has been super helpful and attentive right through the process. We have now taken... See more
Company replied
Where to start. What an incredible and inspiring showroom at Tottenham Court Road. So much to look at. The staff are all so friendly and knowledgeable of the products. Special thanks to Keelin for sor... See more
Company replied
I visited the Kings Road store to look for some furniture for my new flat. I met the charming Rachel who really knows her products. Rachel very quickly found my style and was very knowledgeable abou... See more
Company replied
Company details
- Furniture Store
- Decoration and Interior Design Store
- Furniture Manufacturer
- Lighting Store
- Sofa Store
- Store
Written by the company
The story of Timothy Oulton started back in 1976 with an antiques shop owned by Tim's father. As it turned out, Tim had inherited his father's eye for beauty and detail. His innate ability to see artistic value and the essence of perfection in a product's design became the starting point for everything new. Today, that legacy of creativity continues with Tim's son Oli. "We're not purely a design company per se, it's more than that, it's about the craftsmanship, the materials, the story." Tim Oulton www.timothyoulton.com
Contact our specialist Ambassadors to arrange for a Virtual Gallery Appointment from anywhere in the world or for swatches to be sent out to you upon request.
Written by the company
- https://www.timothyoulton.com/studio/apollo
- Book an appointment to view and experience our Apollo Capsule, Made to Order and delivered across the world.
Book a Gallery Appointment today at the Bluebird Flagship
Swatches, Lookbooks and Tearsheets all available upon request
Our Studio pieces such as Apollo, the yellow Submarine Aquarium and Modular Bars are all available to be viewed privately upon request.
Contact info
350 Kings Road, SW3 5UU, London, United Kingdom
- 0203 150 2024
- bluebird@timothyoulton.com
- www.timothyoulton.com
NEW COLLECTION 2026
5.0
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Love love Loved!
The moment we arrived we were looked after - Loved every second in the fabulous Timothy Oulton Shop - Sam was amazing and answered all our questions and made life very easy - even let us park our car in the courtyard - a HUGE plus! Sofa ordered - boom!
4 July 2026
Unprompted review
Reply from Timothy Oulton UK
Dear Zahra,
We can't thank you enough for this wonderful review! We truly appreciate your kind feedback, We are so pleased to read of your experience with Sam, we very much look forward to sharing your kind words with him.
Please do not hesitate to reach out if we can be of any further assistance. Thank you!
Warm regards,
Chloe
Timothy Oulton
Chloe and Sam at Timothy Oulton were…
Chloe and Sam at Timothy Oulton were fantastic. Responded to emails really quickly and could not have been more helpful. Brilliant service thank you.
3 July 2026
Unprompted review
Reply from Timothy Oulton UK
Dear Ian,
Thank you so kindly for your wonderful review! it is great to hear of your experience with Chloe and Sam at the Flagship Bluebird Gallery, we are very pleased to hear of the fantastic service you received and would love to welcome you back again soon!
In the meantime do let us know if we can assist you with anything.
Warm regards,
Chloe
Timothy Oulton
Let me tell you about my fab experience…
Let me tell you about my fab experience (yet again) with Timothy Oulton, specifically with the most marvelous Rachael Hall. This woman is the epitome of perfection in the customer service arena. She spent an enormous amount of time resolving my problem and really "went to bat" for me, the customer. She has spent the better part of the year in doing so and has been dauntless, personable and effective. Above and beyond. Whoever employs this woman in the future will be super lucky to have her! (and I will be so jealous!).
30 June 2026
Unprompted review
Reply from Timothy Oulton UK
Dear Nicole,
Thank you for this wonderful review, we greatly appreciate your kind feedback! We are so pleased to read of your experience with Rachael and very much look forward to welcoming you back soon!
Please do not hesitate to reach out if we can be of any further assistance. Thank you!
Warm regards,
Chloe
Timothy Oulton
Great experience here
Great experience here, the staff were super super helpful.
20 June 2026
Unprompted review
Reply from Timothy Oulton UK
Dear Gareth,
This is wonderful to hear! Thank you for your generous feedback. We're so pleased to hear you had a such a positive experience.
We look forward to hosting you soon, please do reach out anytime should you have any enquiries.
Warm regards,
Chloe
Timothy Oulton
Great service
My recent purchase was made all the more special by the personal touches and care taken by Rachel.
18 June 2026
Unprompted review
Reply from Timothy Oulton UK
Dear Marianne,
Thank you for this wonderful review, we greatly appreciate your kind feedback about Rachael. We very much look forward to hosting you again soon,
Please do not hesitate to reach out if we can be of any further assistance in the meantime. Thank you!
Warm regards,
Chloe
Timothy Oulton
Pleasant surprise
We had a great experience one day last week at the Timothy Oulton showroom. A warm welcome from a lovely person called Rachael was just the start. With her knowledge, care and attentive manner helped to inform our decision.
A great approach which did not feel pressure at all.
16 June 2026
Unprompted review
Reply from Timothy Oulton UK
Dear Rick,
Thank you for this wonderful review, we greatly appreciate your kind feedback! We are so pleased to read of your experience with Rachael and very much look forward to sharing your kind words with her.
Please do not hesitate to reach out if we can be of any further assistance. Thank you,
Warm regards,
Chloe
Timothy Oulton
Your patience and assistance throughout…
Your patience and assistance throughout this entire process—from navigating the damaged crystals to working through the delivery challenges with the post office—has been exceptional.
Despite the complications with the store closure and all the logistical hurdles, you and your team went above and beyond to ensure we received the replacement parts we needed. The lighting fixtures now look absolutely stunning in our home, and we're thrilled with how everything turned out.
I really appreciate the professionalism and care your team showed throughout this experience. I'll post the review shortly.
Thanks again for everything,
15 June 2026
Unprompted review
Reply from Timothy Oulton UK
Dear Kikka,
Thank you so kindly for your wonderful review! it is great to hear of your experience with our customer service team, we are very pleased to hear of the fantastic service you received and would love to welcome you back again soon!
In the meantime do let us know if we can assist you with anything else.
Warm regards,
Chloe
Timothy Oulton
A lovely afternoon of furniture shopping!
We worked with Rachel Hall and she was awesome. Not only was she extremely knowledgeable and professional, she was an absolute delight to work with!
12 June 2026
Unprompted review
Reply from Timothy Oulton UK
Dear Melissa,
Thank you for your kind review, it is great to hear of your experience with Rachael, we are very pleased to hear of the fantastic service you received and would love to welcome you back to Bluebird again soon!
In the meantime do let us know if we can assist you with anything else.
Warm regards,
Chloe
Timothy Oulton
Reply from Timothy Oulton UK
Dear Ann,
Thank you for your kind review, it is great to hear of your experience with Sam, we are very pleased to hear of the fantastic service you received and would love to welcome you back again soon!
In the meantime do let us know if we can assist you with anything else.
Warm regards,
Chloe
Timothy Oulton
Keelin was wonderfully helpful and had…
Keelin was wonderfully helpful and had great patience with me during my visit. I will return. Thank you.
6 May 2026
Unprompted review
Reply from Timothy Oulton UK
Dear Sam,
Thank you for your kind review, it is great to hear of your experience with Keelin at the Flagship Gallery, we are very pleased to hear of the fantastic service you received and would love to welcome you back again soon!
In the meantime do let us know if we can assist you with anything else.
Warm regards,
Chloe
Timothy Oulton
Olivia understood the meaning of Timothy Oulton's
From the moment Olivia introduced herself to us we felt calm and relaxed. She gave us a tour of the store and shared ideas of what complimented what. She listened to our needs and gave great advice whilst showing us at the same time. We even were shown into an area that was being used for a team briefing so we could view products. All in all nothing was too much trouble. Olivia excelled at her role and really understood the ethos of Timothy Oulton's. The whole experience was exceptional and I cannot rate this highly enough.
14 May 2026
Unprompted review
Reply from Timothy Oulton UK
Dear Neal,
We can't thank you enough for this wonderful review! We truly appreciate your kind feedback! We are so pleased to read of your experience with Olivia, we very much look forward to sharing your kind words with her!
Please do not hesitate to reach out if we can be of any further assistance. Thank you!
Warm regards,
Chloe
Timothy Oulton
Incredibly helpful and fast response
Incredibly helpful and fast in sorting out my queries. Easy to communicate with. Fast responses.
18 May 2026
Unprompted review
Reply from Timothy Oulton UK
Dear Alice,
Thank you so kindly for your wonderful review! it is great to hear of your experience our team at the Flagship Bluebird Gallery, we are very pleased to hear of the fantastic service you received and would love to welcome you back again soon!
In the meantime do let us know if we can assist you with anything.
Warm regards,
Chloe
Timothy Oulton
We are big fans of Timothy Oulton
We are big fans of Timothy Oulton, beautifully designed, well made furniture!
Everyone we have worked with, have been so professional and accommodating!
11 May 2026
Unprompted review
Reply from Timothy Oulton UK
Dear Stacey,
This is wonderful to hear! Thank you for your generous feedback. We're so pleased to hear you had great advice and service and we look forward to seeing you again soon.
Please do reach out anytime should you have any enquiries.
Warm regards,
Chloe
Timothy Oulton
Support after sales
After buying furniture before, I noticed that something whas wrong with the quality of my latest purchase. I contacted the TO after sales department. They took responsability and solved the problem so that I can enjoy this piece of art. Great products and also great service from TO.
3 May 2026
Unprompted review
Reply from Timothy Oulton UK
Dear Ivan,
Thank you for your feedback and the email you sent this afternoon.
We are very sorry to hear of your concerns regarding your beautiful side table and have written to you straight away to begin the steps to having this resolved for you.
We look forward to speaking further with you soon and are here for anything else you may need in the meantime.
Many thanks,
Chloe
Timothy Oulton
Super products and very helpful Gallery…
Super products and very helpful Gallery Manager Thomas Payne
24 April 2026
Unprompted review
Reply from Timothy Oulton UK
Dear Vasstrader,
This is wonderful to hear! Thank you for your generous feedback. We're so pleased to hear you had a such a great experience with Thomas!
We look forward to hosting you soon, please do reach out anytime should you have any enquiries.
Warm regards,
Chloe
Timothy Oulton
Wow!
Wow, what an amazing place, full of beautiful things!
Keelin helped us place our order. She was incredibly knowledgeable about many items that we asked about and was really helpful providing us with further information and samples. Thank you!
11 April 2026
Unprompted review
Reply from Timothy Oulton UK
Dear Melanie,
Thank you for your kind review, it is great to hear of your experience with the team at our Global Flagship Gallery, we are very pleased to hear of the fantastic service you received and would love to welcome you back again soon!
In the meantime do let us know if we can assist you with anything else.
Warm regards,
Chloe
Timothy Oulton
Worked with Anaisa to identify the…
Worked with Anaisa to identify the correct TO product range so I could extend a sofa I purchased in 2020. I had no info on the sofa & I’d bought it through Sofa Workshop so TO couldn’t help with order details. Through photos, measurements & a couple of phone calls, I’m pleased to say we did it! I’m about to order the 2 extra units I need & I believe that a large part of my decision has been the positive experience of working with Anaisa on a query that could have easily come to nothing for both of us.
20 April 2026
Unprompted review
Reply from Timothy Oulton UK
Dear Angie,
We can't thank you enough for this wonderful review! We truly appreciate your kind feedback! We are so pleased to read of your experience with Anaisa and we very much look forward to sharing your kind words with her!
Please do not hesitate to reach out if we can be of any further assistance. Thank you!
Warm regards,
Chloe
Timothy Oulton
Excellence in design and service at Timothy Oulton Kings Road
I love the Timothy Oulton furniture and find it to be design forward, without sacrificing comfort. The shop on Kings Road sparks inspiration in their displays and the Timothy Outlon team, particularly Rachel, are excellent ambassadors of the brand - knowledgable and interested to engage in my design process.
2 April 2026
Unprompted review
Reply from Timothy Oulton UK
Dear Jane,
Thank you for your kind review, it is great to hear of your experience with Rachael, we are very pleased to hear of the fantastic service you received and would love to welcome you back to Bluebird again soon!
In the meantime do let us know if we can assist you with anything else.
Warm regards,
Chloe
Timothy Oulton
Some really innovative pieces
Some really innovative pieces, very different with the emphasis on fun.
Great service from Keelin, an absolute star!
25 March 2026
Unprompted review
Reply from Timothy Oulton UK
Dear Tim,
Thank you for this wonderful review, we greatly appreciate your kind feedback about Keelin, it means a tremendous amount to us. We very much look forward to hosting you again soon,
Please do not hesitate to reach out if we can be of any further assistance in the meantime. Thank you!
Warm regards,
Chloe
Timothy Oulton
Quality Craftsmanship and Great Customer Experience…
We looked through a number of shops in an attempt to furnish our flat in London. The craftsmanship and quality of the furniture at Timothy Oulton really appealed to us. The service we received from Keelin was exceptional and her guidance and patience helped make the experience one we will fondly remember as we furnish our home. Thank you!
18 April 2026
Unprompted review
Reply from Timothy Oulton UK
Dear C&S,
This is wonderful to hear! Thank you for your generous feedback. We're so pleased to hear you had great advice and service with Keelin and we look forward to seeing you again soon.
We look forward to hosting you again soon, please do reach out anytime should you have any enquiries.
Warm regards,
Chloe
Timothy Oulton
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