Time2Technology UK Limited Reviews 198

TrustScore 3 out of 5

2.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

If you want a reliable camera that won't fail on you, genuinely helpful tech support and an experience that woukd have you buy more of their equipment...... Time2 technology is NOT the brand you... See more

Rated 5 out of 5 stars

I use a Time 2 Sophia 2 camera to help me keep a watch on my elderly mother who suffers from dementia. If she doesn’t answer the phone when `I ring I can quickly check if she’s OK. Great product -... See more

Rated 1 out of 5 stars

What has happened to Time2 Technology? I spent last week emailing, telephoning, sending support tickets, leaving messages on their answer[phone as there never seemed to be an agent available. NONE of... See more

Rated 1 out of 5 stars

I have four of their security cameras and one has developed a fault and needs repair or replacement. Checked their web site and no products listed - phoned numerous times and no answer. Looks like... See more

Company details

  1. Smart Shop
  2. Closed Circuit Television Store

Written by the company

Wifi Security Cameras and Smart Alarm Systems to protect the things you love and value. Build your own home security camera system. Easy to install. Instant alerts on your smartphone when motion or sound detected. UK based Customer Support via Phone, Email and Live Chat


Contact info

2.8

Average

TrustScore 3 out of 5

198 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thank you time2 for easy ordering and…

Thank you time2 for easy ordering and well detailed but the contact support Nazia was very helpful and very quick replied thank you (have not got camera yet so will be back )

17 October 2022
Unprompted review
Time2Technology UK Limited logo

Reply from Time2Technology UK Limited

Hi there!

We appreciate your 5-star review and feedback on our product and service.

Customer satisfaction is our number 1 priority.

Thank you for your time and all the best with your Time2 products!

Kindest regards,
Time2

Rated 5 out of 5 stars

Great buying experience, Customer service !

I purchased an IP camera from time2 , I had a number of pre-sales question regarding the IR LED operation they quickly answered. Unfortunately I was unable to integrate its operation with my current security system.
time 2 offered to refund the the full amount , free return postage. I would highly recommend them and would be delighted to buy from them in the future

30 August 2022
Unprompted review
Time2Technology UK Limited logo

Reply from Time2Technology UK Limited

Hi Edward!

Thank you for your call!

We appreciate your 5-star review and feedback on our product and service.

Customer satisfaction is our number 1 priority.

Thank you for your time and all the best with your Time2 products!

Kindest regards,
Time2

Rated 5 out of 5 stars

The customer service at time2technology…

The customer service at time2technology is amazing. I am a bit rubbish at technology and my husband and I could not solve a set up problem so I rang time2 for help. Nazia answered straight away and patiently walked me through the process. I couldn't be more impressed nor thankful! Worth going to time2 for that alone for all you people who dread setting stuff up - thank you! Cheers Clare

27 August 2022
Unprompted review
Time2Technology UK Limited logo

Reply from Time2Technology UK Limited

Hi Clare!

Thank you for your call!

We appreciate your 5-star review and feedback on our product and service.

Customer satisfaction is our number 1 priority.

Thank you for your time and all the best with your Time2 products!

Kindest regards,
Time2

Rated 5 out of 5 stars

Fantastic

Fantastic, instant back up. Nazia is patient with us oldies and brilliant! Thank you.

24 August 2022
Unprompted review
Time2Technology UK Limited logo

Reply from Time2Technology UK Limited

Hi there!

Thank you for your call!

We appreciate your 5-star review and feedback on our product and service.

Customer satisfaction is our number 1 priority.

Thank you for your time and all the best with your Time2 products!

Kindest regards,
Time2

Rated 5 out of 5 stars

I’ve been buying different cameras

I’ve been buying different cameras, bulbs, Tibet’s etc and this is one of the best products on the market. It us easy to install not rocket science . The staff Adam and Nazis are brilliantly helpful . I’ve gone blind and they patiently walked me through all the way.

I will be buying more Timers and Bulbs it is absolutely brilliant to be able to control ftom your phone. Thank you for a wonderful service and product .
Cathy Sherwood
Hotelier

2 August 2022
Unprompted review
Time2Technology UK Limited logo

Reply from Time2Technology UK Limited

Hi Cath!

Thank you for your call!

We appreciate your 5-star review and feedback on our product and service.

Customer satisfaction is our number 1 priority.

Thank you for your time and all the best with your Time2 products!

Kindest regards,
Time2

Rated 5 out of 5 stars

Time 2 Technologies great Cameras

Time 2 Technologies are very good at what they do. I have several cameras from them, the Oscar 3 the Ava wifi and the Sophia indoor camera. I wanted to
Have another outside camera so I am using another Oscar3 I had trouble initiating this but Nazia, customer services, was very patient with me and led me through the set up of my Oscar 3 ( apparently I had been omitting a step which I hadn’t realised) All sorted now thank you. Would recommend Time2 Technology for all your camera needs great back up too.

28 June 2022
Unprompted review
Time2Technology UK Limited logo

Reply from Time2Technology UK Limited

Hi Lynda!

Thank you for your call!

We appreciate your 5-star review and feedback on our product and service.

Customer satisfaction is our number 1 priority.

Thank you for your time and all the best with your Time2 products!

Kindest regards,
Time2

Rated 5 out of 5 stars

Happy result

Nazia was fast and friendly with fixing my issues, Highly recommend using these.
No-fuss is always the best :)

17 June 2022
Unprompted review
Time2Technology UK Limited logo

Reply from Time2Technology UK Limited

Hi there!

Thank you for your call!

We appreciate your 5-star review and feedback on our product and service.

Customer satisfaction is our number 1 priority.

Thank you for your time and all the best with your Time2 products!

Kindest regards,
Time2

Rated 5 out of 5 stars

Excellent support from team

Excellent support from team, especially Nazia who talked me through getting my camera set up and working again as for some reason I couldn't log in
Can't fault the quick replies to my emails

16 June 2022
Unprompted review
Time2Technology UK Limited logo

Reply from Time2Technology UK Limited

Hi Sandra!

Thank you for your call/emails!

We appreciate your 5-star review and feedback on our product and service.

Customer satisfaction is our number 1 priority.

Thank you for your time and all the best with your Time2 products!

Kindest regards,
Time2

Rated 5 out of 5 stars

I was having trouble re-setting a…

I was having trouble re-setting a couple of old cameras. I rang T2 support team, who answered the call in seconds. I spoke to Nazia! She was absolutely brilliant. I was actually stressed and wasnt holding out much hope for the steps i was advised to take, as I had already done some of them quite a few times, to no avail:(

Please bear in mind my Outdoor Bullet cameras are old school, compared to what T2 now have in store, so the support for these old things was almost non existent!

I did exactly what was advised after this call. Not only did I end up with a better and faster broadband speed from my current provider but the re-setting of the new router that I had since the cameras had been turned off, solved the entire problem!

So Id like to say ‘thank you, Nazia’.

You are a star ⭐️ And I can’t wait to save my pennies for a new set of T2 cameras ❤️❤️❤️

6 June 2022
Unprompted review
Time2Technology UK Limited logo

Reply from Time2Technology UK Limited

Hi there!

Thank you for your call!

We appreciate your 5-star review and feedback on our product and service.

Customer satisfaction is our number 1 priority.

Thank you for your time and all the best with your Time2 products!

Kindest regards,
Time2

Rated 5 out of 5 stars

I purchased a Bella Smart doorbell and…

I purchased a Bella Smart doorbell and so far it has been really good. The picture is very clear and night vision is great too. I dont have it hardwired so I have to charge it but thats fine as the first time I charged it that has lasted for around 7 weeks and this is on high sensitive movement detection of more than 20 a day. Overall a great product, easy to set up and so far no issues at all. I purchased a SD card separately so all image/recordings are stored on there.

19 May 2022
Unprompted review
Time2Technology UK Limited logo

Reply from Time2Technology UK Limited

Hi Aftab!

We appreciate your 5-star review and feedback on our product and service. Customer satisfaction is our number 1 priority. Thank you for your time and all the best with your Time2 products!

Kindest regards,
Time2

Rated 5 out of 5 stars

Nazia was excellent

Nazia was excellent, got straight to the problems, sorted them out, within a short period I was up and working👍🏼.

18 May 2022
Unprompted review
Time2Technology UK Limited logo

Reply from Time2Technology UK Limited

Hi Graham!

Thank you for your call/email.

We appreciate your 5-star review and feedback on our product and service. Customer satisfaction is our number 1 priority. Thank you for your time and all the best with your Time2 products!

Kindest regards,
Time2

Rated 5 out of 5 stars

Nazia was great with dealing with my…

Nazia was great with dealing with my problem great customer service all round

5 May 2022
Unprompted review
Time2Technology UK Limited logo

Reply from Time2Technology UK Limited

Hi James!

Thank you for your call/email.

We appreciate your 5-star review and feedback on our product and service. Customer satisfaction is our number 1 priority. Thank you for your time and all the best with your Time2 products!

Kindest regards,
Time2

Rated 5 out of 5 stars

Nazis really helped us to sort out the…

Nazis really helped us to sort out the app for our new Oscar camera

20 April 2022
Unprompted review
Time2Technology UK Limited logo

Reply from Time2Technology UK Limited

Hi Mel!

We appreciate your 5-star review and feedback on our product and service. Customer satisfaction is our number 1 priority. Thank you for your time and all the best with your Time2 products!

Kindest regards,
Time2

Rated 5 out of 5 stars

I have been very pleased with the…

I have been very pleased with the Sophia 2 elderly monitoring camera which has given me reassurance while caring for my mother. When I had an after sales query my concern was dealt with quickly and efficiently by the Time 2 customer service team.

19 April 2022
Unprompted review
Time2Technology UK Limited logo

Reply from Time2Technology UK Limited

Hi Jacqueline!

We appreciate your 5-star review and feedback on our product and service. Customer satisfaction is our number 1 priority. Thank you for your time and all the best with your Time2 products!

Kindest regards,
Time2

Rated 5 out of 5 stars

Nazia was very helpful and my issue was…

Nazia was very helpful and my issue was sorted out very quickly

14 April 2022
Unprompted review
Time2Technology UK Limited logo

Reply from Time2Technology UK Limited

Hi there!

We appreciate your 5-star review and feedback on our product and service. Customer satisfaction is our number 1 priority. Thank you for your time and all the best with your Time2 products!

Kindest regards,
Time2

Rated 5 out of 5 stars

Great service

Very fast to answer the phone and Nazia was very helpful and knowledgeable. Can't fault the help given first class.

14 April 2022
Unprompted review
Time2Technology UK Limited logo

Reply from Time2Technology UK Limited

Hi Stephen!

Thank you for your call earlier.

We appreciate your 5-star review and feedback on our product and service. Customer satisfaction is our number 1 priority. Thank you for your time and all the best with your Time2 products!

Kindest regards,
Time2

Rated 5 out of 5 stars

Excellent customer service!

Excellent customer service! I have bought Time2 cameras a few years ago, had good customer service then. I have bought two more updated version cameras and both work well. Thank you Time2 Customer Service.

11 April 2022
Unprompted review
Time2Technology UK Limited logo

Reply from Time2Technology UK Limited

Hi Warren!

Thank you for your call earlier.

We appreciate your 5-star review and feedback on our product and service. Customer satisfaction is our number 1 priority. Thank you for your time and all the best with your Time2 products!

Kindest regards,
Time2

Rated 5 out of 5 stars

Excellent Customer Service

6 April 2022
Unprompted review
Time2Technology UK Limited logo

Reply from Time2Technology UK Limited

Hi Mary Allen!

Thank you for your call earlier.

We appreciate your 5-star review and feedback on our product and service. Customer satisfaction is our number 1 priority. Thank you for your time and all the best with your Time2 products!

Kindest regards,
Time2

Rated 5 out of 5 stars

Time 2 camera Oscar 3

Have had a Time 2 camera for about 5 years as the new cameras have been updated thought time for a change so I picked Oscar 3 this camera is far superior to my last camera the live image is superb covers more area 2 way sound like the Ring camera also the playback is superb as well rate the Oscar 3 10/10 additionally I am very pleased with the customer support team again 10/10 thank you Time 2

4 April 2022
Unprompted review
Time2Technology UK Limited logo

Reply from Time2Technology UK Limited

Hi Selwyn!

We appreciate your 5-star review and feedback on our product and service. Customer satisfaction is our number 1 priority. Thank you for your time and all the best with your Time2 products!

Kindest regards,
Time2

Rated 5 out of 5 stars

Brilliant Customer Support

Brilliant response from Customer Support. Swift, knowledgeable and fixed within 2 minutes. Polite and helpful.

Thank you.

4 April 2022
Unprompted review
Time2Technology UK Limited logo

Reply from Time2Technology UK Limited

Hi Christopher!

We appreciate your 5-star review and feedback on our product and service. Customer satisfaction is our number 1 priority. Thank you for your time and all the best with your Time2 products!

Kindest regards,
Time2

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look