Tiles360 Reviews 

196
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 178 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and variety of the products, often describing the tiles as gorgeous and stylish. People frequently highlight the fast and efficient delivery service, noting that orders arrive quickly and on time. The overall service and straightforward ordering process are also commended, with many finding the website easy to navigate and the staff helpful. However, some customers noted issues with orders, specifically receiving damaged or broken tiles upon delivery. A few also felt that sample sizes were too small or did not accurately represent the full product, making visualization difficult. Additionally, some reviewers mentioned that delivery costs could be prohibitive for smaller orders.

What people talk about most

Product

People report positive experiences with product, often praising the excellent quality, stylish appearance,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the quick and efficient delivery... See more

Quality

Customers had positive experiences with quality, frequently praising the excellent quality of tiles, with... See more

Order

Clients share ambiguous opinions on order, with many reviewers finding the ordering process easy and... See more

Service

Consumers find service to be positive, with many reviewers describing it as excellent and very efficient.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Because my house burnt out last June, so I have ordered free sample from various tile companies and I found this company to be excellent. I haven’t ordered any tiles yet, but when my kitchen is instal... See more

Rated 5 out of 5 stars

Ordered sample tile for comparison, then ordered tiles for kitchen renovation. Arrived quickly. Contacted 360 Tiles as some tiles broken and a replacement box was sent out a few days later no question... See more

Rated 5 out of 5 stars

I ordered 3 samples that arrived the next working day; ended up purchasing one of them and it's gorgeous. Sample sizes could do with being slightly larger, to fit the pattern if there is one, but othe... See more

Rated 5 out of 5 stars

quick delivery liked getting a sample. Tiles lovely quality but tiler had problem pattern matching as slight difference. But they look really really great


Company details

  1. Tile Store
  2. Home Improvement Store

Written by the company

Our tiles are not only stunning but also amazing value, hardwearing and durable. Choosing the right tiles for your home can be difficult, especially when you want to create a certain look. At Tiles360, we have a fantastic range of wall and floor tiles that will suit all tastes, designs, and styles. What's more, we pride ourselves on giving customer service that is second to none!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

196 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 4% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(196)

178 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service all round

Great service all round. Website really easy to navigate. Ordering process straight forward, delivery on time and delivered with care. Would definitely use again and recommend to others.

15 January 2026
Unprompted review
Rated 5 out of 5 stars

Online tiles

Placed an order one day and they were delivered the next day. The delivery man was very helpful and put them in my garage where I wanted them.

12 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service, great tiles

The whole experience from ordering was professional. Quick delivery, extremely well packed however we had couple of broken tiles on arrival, this was dealt with immediately and replaced following day.
Absolutely love the tiles ,and excellent customer service.
Thank you

26 January 2026
Unprompted review
Rated 4 out of 5 stars

Delivery cost?

Ordered some samples. Arrived very quickly. Beautiful tiles, would have ordered but only needed 4 sq m. Found the delivery costs prohibitive.

2 January 2026
Unprompted review
Rated 5 out of 5 stars

Tile samples arrived very quickly and…

Tile samples arrived very quickly and they were great quality. I used all of them for my mosaic project, and would definitely order again when needed. They have great variety to chose from. Thank you Tiles360.

30 December 2025
Unprompted review
Rated 5 out of 5 stars

very easy transaction

I ordered 3 samples that arrived the next working day; ended up purchasing one of them and it's gorgeous. Sample sizes could do with being slightly larger, to fit the pattern if there is one, but other than that great service.

15 December 2025
Unprompted review
Rated 5 out of 5 stars

Really nice quality tiles

Really nice quality tiles. A small number of the tiles that were delivered were broken but these were replaced within 48 hours. Excellent customer service

10 December 2025
Unprompted review
Rated 5 out of 5 stars

Floor tiles for kitchen renovation

Ordered sample tile for comparison, then ordered tiles for kitchen renovation. Arrived quickly. Contacted 360 Tiles as some tiles broken and a replacement box was sent out a few days later no questions asked.

28 November 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful.

We made a mistake with our order, not enough tiles. We were under sever time constraints but the staff went out of their way to sort things out for us and got the tiles to us quickly.

28 November 2025
Unprompted review

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