The soundproofing panels are great and the quality is as described. The delivery was very poor, though. The delivery guy left it blocking the entrance door and when I asked him to help me move it to... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I did put in an order which I have not received yet. I did feel that the cost of postage was excessive. Awaiting my order delivery. I had no issue with finding the product I was looking for on your... See more
Company replied
Great experience online purchasing. Got an email 2 days later saying the tiles were ready to collect. I had a lot of queries and they got back to me via email immediately. Brilliant service really hel... See more
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Tile Merchant sent me sample Tiles for my planned bathroom upgrade. No charge, expertly packaged and courier delivery! I am very impressed with their customer service.
Company replied
Company details
- Tile Store
- Bathroom Remodeler
- Bathroom Supply Store
- Do-it-Yourself Shop
- Flooring Store
- Home Improvement Store
About Tile Merchant
Written by the company
Tile Merchant is the one-stop-shop for all your home improvement needs
Tile Merchant is Ireland’s premier online store for the finest tiles, paving slabs, wood flooring, and much, much more. We are a 100% Irish owned company.
Tile Merchant Ireland is:
Tile Store, Bathroom Supply Store, Wall and Floor Tiles, Flooring Store Wood, Laminate Flooring Supplier, Paving Material Supplier, Wall Panneling, Stone Cladding, Artificial Grass.
The Tile Merchant showrooms are always adapting and changing to keep in line with new and current trends, with a vast product range to suit all styles and budgets and a highly experienced team to guide you through your project from start to finish.
Bathroom tilesTile Merchant Ireland works with thousands of businesses in Ireland, across every industry. Read Tile Merchant Reviews on Trustpilot and on Google.
Tile Merchant Ireland is the one stop-stop shop for bathroom renovation, tiling needs. With over 20 years of experience, our expert team will manage your project from start to finish.
Find your tiles online or in store, send us the pictures or any request of your project and we guarantee to beat the price.
Tile Merchant Ireland offers a wide variety of high-quality tile products, including terrazzo tiles, calacatta marble tiles, mosaic tiles, carrara marble tiles, kitchen backsplash tiles, outdoor tiles. subway tiles, large tiles, paving slabs, sandstone paving slabs, limestone paving slabs, wall cladding, wall panelling, and more. With over 20 years of experience in the tile industry, our team of experts has the knowledge and experience to help you find the perfect tile for your project.
We also offer a wide range of tile sizes and shapes, so you can find the perfect bathroom tile or kitchen tile for your project. Plus, our prices are unbeatable, so you can save money on your next tile project.
Our Free Sample Delivery service allows you to order any tile in this online store with no delivery charges.
Tile Merchant is:
Free Tile Samples
Written by the company
- Order Free Tile Samples
- Experience the quality, texture, and colour before you buy. Shop now and make the right choice with confidence!
- Fast Delivery
- Enjoy fast delivery on all orders, ensuring your tiles and paving arrive quickly and hassle-free.
- Store Open 7 Days a Week
- Our stores are open 7 days a week, making it easy for you to browse and shop at your convenience.
- Industry Awards
- We’re proud to be recognized with industry awards for excellence in quality, service, and innovation. Our commitment to top-tier tiles and paving sets us apart.
- The One Stop-Shop For Your Needs
- Tile Merchant is Ireland’s premier online store for the finest tiles, paving, wood flooring, wall panels and much, much more. Tile Merchant is the one-stop-shop for all your home improvement needs.
- ⭐⭐⭐⭐⭐ Customer Ratings & Reviews
- With over 3,000 reviews across major platforms, our customers consistently rate us highly for quality, service, and reliability. Shop with confidence at Tile Merchant!
Contact info
Dockrells Complex, Ballymount Rd Upper, Ballymount, Dublin 24, Ireland, Dublin 24, Dublin, Ireland
- 012337819
- info@tilemerchant.ie
- www.tilemerchant.ie
Premium Tiles at Unbeateable Price
4.2
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Would highly recommend Tile Merchant…
Would highly recommend Tile Merchant for their choice of products and their delivery time is unbelievably quick. I have used them numerous times and have always been happy with their service.
29 April 2026
Reply from Tile Merchant
Dear Aishling,
Thank you very much for your continued support and recommendation. It means a lot to us that you have chosen Tile Merchant on multiple occasions and have consistently had a positive experience.
We truly appreciate your trust in our products and service, and we look forward to helping you again with future projects.
Kind regards,
Tile Merchant
Superb quality
Superb quality, great service. All around 10/10. Thanks for everything guys
28 April 2026
Reply from Tile Merchant
Dear Bernard,
Thank you very much for your fantastic review. We are delighted to hear you are so happy with both the quality and service.
We really appreciate your support and look forward to helping you again in the future.
Kind regards,
Tile Merchant
Reply from Tile Merchant
Dear Mary,
Thank you for your review. We appreciate your feedback and hope to see you again.
Kind regards,
Tile Merchant
Ordered on line delivered within 2 days…
Ordered on line delivered within 2 days excellent service
13 April 2026
Reply from Tile Merchant
Dear Julie,
Thank you for your lovely review. We really appreciate you choosing Tile Merchant.
We hope to assist you again in the future.
Kind regards,
Tile Merchant
Reply from Tile Merchant
Dear Sean,
Thank you for your kind review. We really appreciate your support and are glad you had a positive experience with us.
We look forward to helping you again with your next project.
Kind regards,
Tile Merchant
Fast and eazy !!!
22 April 2026
Reply from Tile Merchant
Dear Martynas,
Thank you for your review. We are delighted you had a positive experience with us.
We appreciate your support and look forward to helping you again in the future.
Kind regards,
Tile Merchant
Delivered to wrong address even though…
Delivered to wrong address even though right address was on package ? Got no confirmation of delivery from anyone
22 April 2026
Reply from Tile Merchant
Dear Ray,
Thank you for your feedback, and we are sorry to hear about this issue with your delivery.
This is certainly not the experience we want for our customers. We will review this internally to understand what happened and where the process failed.
Thank you for bringing this to our attention.
Kind regards,
Tile Merchant
Prompt service.Excellwnt product,very…
Prompt service.Excellwnt product,very pleased wirh result
22 April 2026
Reply from Tile Merchant
Dear MC,
Thank you for your lovely review. We are so pleased to hear everything worked out well and that you are happy with the final result.
We appreciate your feedback and hope to assist you again in the future.
Kind regards,
Tile Merchant
I was extremely happy with my purchase…
I was extremely happy with my purchase and this company. Very affordable prices and brilliant quality products. My order was shipped to me very quickly. Could not fault a thing. Would definitely recommend
21 April 2026
Reply from Tile Merchant
Dear Lisa,
Thank you so much for such a wonderful review. It genuinely means a lot to the whole team to hear how satisfied you are with everything.
We put a lot of care into both our products and service, so knowing it all came together perfectly for you is fantastic to hear. Your recommendation is truly appreciated.
We would love to help you again whenever you are planning your next project.
Kind regards,
Tile Merchant
Things end up being out of stock even if it says they are in stock
I ordered panelling online that was supposedly in stock, but then I got an email saying that the panelling was not in stock. It was a frustrating experience. Now I need to wait a few weeks for it to come into stock again. Your website should accurately reflect your inventory levels.
19 April 2026
Reply from Tile Merchant
Dear Joseph,
Thank you for your feedback, and we are sorry for the frustration this has caused.
In this case, the item became unavailable at the point of order processing due to a sudden change in stock levels. While our website reflects live availability, there are rare instances where high demand can result in items going out of stock at the same time an order is being placed.
We understand how disappointing this is, especially when it leads to delays, and we apologise that this was not clearer at the time. Your comments regarding stock accuracy are noted and will be reviewed internally.
If you would like assistance with alternatives in the meantime, please do not hesitate to contact us.
Kind regards,
Tile Merchant
We placed an online order for two…
We placed an online order for two products and the full payment was deducted. After a few days, one of the items was cancelled, and we only received an apology stating it was unavailable. Accepting payment and then failing to supply the product reflects very poor service.
While we do appreciate that the remaining item was delivered safely and in good condition, cancelling one product delayed our entire project and resulted in significant loss for us.
18 April 2026
Reply from Tile Merchant
Dear Abhilash,
Thank you for your feedback, and we are very sorry for the inconvenience this has caused to your project.
On rare occasions, due to high demand, stock levels can change in real time and unfortunately the item you selected became unavailable at the point of processing your order.
We do appreciate your understanding regarding the item that was delivered successfully, but we recognise that the cancellation impacted your timeline and caused disruption.
If there is anything further we can do to assist you, whether sourcing an alternative or supporting your project in any way, please do not hesitate to contact us.
Kind regards,
Tile Merchant
We ordered tiles here for our new-built…
We ordered tiles here for our new-built apartment. As much as we want to roam around to canvas tiles, thankfully we landed on this merchant. Their tiles are great and durable. Love the awesomeness of every member there.
3 April 2026
Unprompted review
Reply from Tile Merchant
Dear Ed,
Thank you for taking the time to share your experience. It means a lot that you chose Tile Merchant for your new apartment, and we truly appreciate your kind words about both the products and the team.
Wishing you all the best with your new home, and if you ever need anything else, just let us know.
Kind regards,
Tile Merchant
Fast transaction and fast delivery
17 April 2026
Reply from Tile Merchant
Dear Anna,
Thank you for your review.
If you need any help in the future, please do not hesitate to let us know.
Kind regards,
Tile Merchant
Do not collect from here ever!
Do not collect. They will make you wait in you car for 45mins plus for one box with no explanation or care in the world.
6 or 7 customers standing around or sitting in cars waiting and nothing happening at all.
21 April 2026
Reply from Tile Merchant
Dear Kevin,
Thank you for your feedback, and we are sorry for the wait you experienced.
We do operate a structured system for picking and checking all orders to ensure accuracy, whether it is one box or a larger collection. While our usual wait time is around 20 minutes, this can be longer during busy periods.
Your feedback is noted and will be shared with the team as we continue to improve our service.
Kind regards,
Tile Merchant
Formal Complaint regarding tile delivery, handling and lack of response
Dear Customer Service Team,
I am writing to formally express my dissatisfaction with the recent purchase and delivery experience concerning the 30 boxes of floor tiles I bought on Sunday, 12 April 2026, intended for installation in my kitchen and front hall.
The delivery scheduled for Saturday, 18 April 2026, arrived outside the agreed-upon time slot. Upon arrival, I discovered that all 30 boxes had been crammed upright onto a single pallet and divided into two batches, rather than being laid flat. Had the boxes been placed face down, it would have been significantly safer and more practical to slide them off the pallet.
Due to the manner in which the boxes were stacked, I attempted to separate one of the batches, at which point the tiles fell forward onto me. As I proceeded to bring the first batch into the house one box at a time, one of the boxes fell forward from its pallet and shattered into pieces. This damage was a direct result of the unsafe and improper stacking method used during delivery, and not due to any mishandling on my part.
I returned to the store in person on Sunday, 19 April, to report the issue and request a replacement. I was informed that I would need to submit an email outlining the matter, which I found to be an unsatisfactory level of customer service given the circumstances. Nevertheless, I complied and sent the required email on Monday, 20 April 2026 at 10:39 a.m. To date, I have received no response.
On Wednesday, 22 April 2026 at 15:52 hrs, I contacted the store by phone, only to be transferred to a voicemail without any subsequent follow-up. This continued lack of communication is extremely disappointing, particularly as your store came highly recommended by Lucan Kitchens. Based on my experience thus far, I am beginning to question that recommendation.
I have made every reasonable effort to resolve this matter and obtain a replacement for the broken tiles. I am now requesting an immediate response and a replacement for the damaged box, which was not broken through any fault of my own.
Should I fail to receive a timely reply and satisfactory resolution, I will have no alternative but to return all 30 boxes of tiles to the store and request a full refund. I will then proceed to source my materials elsewhere.
I trust that this matter will receive the urgent attention it requires.
18 April 2026
Unprompted review
Reply from Tile Merchant
Dear Noel,
Thank you for your detailed message. We are sorry to hear about your experience.
Our pallets are always packed in this manner to avoid damages during transport. Due to the size and weight of large-format tiles, we strongly recommend that offloading is carried out by two people in steel-toed boots to ensure safe handling. This is not a one man job.
As per our policy, any damages must be reported in writing alongside images via email so they can be properly logged and investigated and replaced. This is our system we follow.
Our customer service team inform us that your damaged box has been resolved by Eve in the showroom.
We apologise for the inconvenience caused and we hope this reply covers all issues raised. Thanks again for your business.
Kind regards,
Tile Merchant
Reply from Tile Merchant
Dear Wojtek,
Thank you very much for your review. We are delighted to hear that you were happy with both the service and the quality.
We are always looking to improve, so if there is anything we could have done better to earn that fifth star, we would really appreciate your feedback.
We hope to assist you again in the future.
Kind regards,
Tile Merchant
Tile Merchant Coolock Avoid
Tile Merchant Coolock Avoid, Ante in tile merchants recommended Keith O'Neill bathroom refurb for our two bathroom full refurb. Changed out our bath which now bath doesn't fill as water pressure doesn't work. Let us put new pump in, still wont work. Keith O'Neill the fitter avoided us from 2024 to 2025 over a year along with tile merchants when he did arrive to check pressure didn't close off the valve under sink ended up causing a slow leak that cost €1,600 of damage to wood floor. The radio silence for another 10 months. Ante in the shop doesn't care they just want your money and then not his problem, even though they recommended Keith in the first place. Thanks for the bath that doesn't fill and shower that is like a drip. Disaster.
15 September 2025
Unprompted review
Reply from Tile Merchant
Hi NW,
Thank you for taking the time to share your experience. We’re genuinely sorry to hear about the issues you’ve encountered with your bathroom refurbishment.
We’ve spoken with Ante in our Coolock store, who remembers dealing with you and was both surprised and disappointed to hear about the situation, as this is certainly not the outcome anyone would expect.
For clarity, Tile Merchant operates purely as a tile supplier. We do not carry out installation or refurbishment works, and we are not involved in managing or overseeing third-party contractors. The issues described in your review relate to the workmanship, communication, and follow-up from an independent fitter, who operates separately from our business.
While a recommendation may have been mentioned in-store, any contractor remains fully independent, and we are not responsible for the execution of their work.
If there is anything directly related to the products supplied by us that you would like support with, we’d be more than happy to assist.
Kind regards,
Tile Merchant
Reply from Tile Merchant
Hello Ccarol,
Thank you for your review.
We are pleased to hear that you are happy with your shopping experience with us!
Nothing pleases us more than when our customers are happy!
We look forward to seeing you again soon.
Best Wishes, Tile Merchant
I am so happy with Tile Merchant.
30 March 2026
Reply from Tile Merchant
Hello Reju,
Thank you for your review.
We are pleased to hear that you are happy with your shopping experience with us!
Nothing pleases us more than when our customers are happy!
We look forward to seeing you again soon.
Best Wishes, Tile Merchant
All great!!!
11 April 2026
Reply from Tile Merchant
Thank you for your positive feedback and for choosing us for your purchase.
Nothing pleases us more than when our customers are happy!
We look forward to seeing you again soon.
Best Wishes, Tile Merchant
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