The soundproofing panels are great and the quality is as described. The delivery was very poor, though. The delivery guy left it blocking the entrance door and when I asked him to help me move it to... See more
Company replied
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Review summary
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I did put in an order which I have not received yet. I did feel that the cost of postage was excessive. Awaiting my order delivery. I had no issue with finding the product I was looking for on your... See more
Company replied
I would highly recommend Tile Merchant. They provided amazing customer service. We were under pressure to get a specific order as our contractor was ahead of schedule. There website indicated delivery... See more
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Great experience online purchasing. Got an email 2 days later saying the tiles were ready to collect. I had a lot of queries and they got back to me via email immediately. Brilliant service really hel... See more
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Company details
- Tile Store
- Bathroom Remodeler
- Bathroom Supply Store
- Do-it-Yourself Shop
- Flooring Store
- Home Improvement Store
About Tile Merchant
Written by the company
Tile Merchant is the one-stop-shop for all your home improvement needs
Tile Merchant is Ireland’s premier online store for the finest tiles, paving slabs, wood flooring, and much, much more. We are a 100% Irish owned company.
Tile Merchant Ireland is:
Tile Store, Bathroom Supply Store, Wall and Floor Tiles, Flooring Store Wood, Laminate Flooring Supplier, Paving Material Supplier, Wall Panneling, Stone Cladding, Artificial Grass.
The Tile Merchant showrooms are always adapting and changing to keep in line with new and current trends, with a vast product range to suit all styles and budgets and a highly experienced team to guide you through your project from start to finish.
Bathroom tilesTile Merchant Ireland works with thousands of businesses in Ireland, across every industry. Read Tile Merchant Reviews on Trustpilot and on Google.
Tile Merchant Ireland is the one stop-stop shop for bathroom renovation, tiling needs. With over 20 years of experience, our expert team will manage your project from start to finish.
Find your tiles online or in store, send us the pictures or any request of your project and we guarantee to beat the price.
Tile Merchant Ireland offers a wide variety of high-quality tile products, including terrazzo tiles, calacatta marble tiles, mosaic tiles, carrara marble tiles, kitchen backsplash tiles, outdoor tiles. subway tiles, large tiles, paving slabs, sandstone paving slabs, limestone paving slabs, wall cladding, wall panelling, and more. With over 20 years of experience in the tile industry, our team of experts has the knowledge and experience to help you find the perfect tile for your project.
We also offer a wide range of tile sizes and shapes, so you can find the perfect bathroom tile or kitchen tile for your project. Plus, our prices are unbeatable, so you can save money on your next tile project.
Our Free Sample Delivery service allows you to order any tile in this online store with no delivery charges.
Tile Merchant is:
Free Tile Samples
Written by the company
- Order Free Tile Samples
- Experience the quality, texture, and colour before you buy. Shop now and make the right choice with confidence!
- Fast Delivery
- Enjoy fast delivery on all orders, ensuring your tiles and paving arrive quickly and hassle-free.
- Store Open 7 Days a Week
- Our stores are open 7 days a week, making it easy for you to browse and shop at your convenience.
- Industry Awards
- We’re proud to be recognized with industry awards for excellence in quality, service, and innovation. Our commitment to top-tier tiles and paving sets us apart.
- The One Stop-Shop For Your Needs
- Tile Merchant is Ireland’s premier online store for the finest tiles, paving, wood flooring, wall panels and much, much more. Tile Merchant is the one-stop-shop for all your home improvement needs.
- ⭐⭐⭐⭐⭐ Customer Ratings & Reviews
- With over 3,000 reviews across major platforms, our customers consistently rate us highly for quality, service, and reliability. Shop with confidence at Tile Merchant!
Contact info
Dockrells Complex, Ballymount Rd Upper, Ballymount, Dublin 24, Ireland, Dublin 24, Dublin, Ireland
- 012337819
- info@tilemerchant.ie
- www.tilemerchant.ie
Premium Tiles at Unbeateable Price
4.2
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Great Company to deal with
Great Company to deal with. Good staff products show rooms. Delivery was smooth
27 January 2026
Reply from Tile Merchant
Hi Corrigan,
Thanks a million for the great feedback. We’re delighted to hear you had such a smooth experience, from our team and products to the showrooms and delivery. Really appreciate you taking the time to share this and we look forward to helping you again anytime.
Tile Merchant
Nice and professional
Ordering tiles from Tile Merchant was nice and easy. Beginning from getting samples, nice and helpful customer service when looking for advice on best product type and amounts to fast and damage free delivery, it was extremely professional service. I can highly recommend this company.
24 January 2026
Reply from Tile Merchant
Hi Agnieszka,
You’ve truly made our day with your wonderful feedback! It means a lot to us to know we were able to meet your expectations.
Thank you for your kind recommendation, and we can’t wait to help you again in the future!
Tile Merchant
Great quality of tiles another very…
Great quality of tiles another very happy customers
9 January 2026
Reply from Tile Merchant
Hi Mikolaj, thank you for your kind words.
We’re delighted to hear you’re happy with the tile quality, Enjoy your new tiles and we look forward to welcoming you back again soon.
Best Regards,
Tile Merchant
Reply from Tile Merchant
Thank you, Phil, for your kind words!
Our front desk team will be delighted to hear this. We really appreciate you taking the time to share your experience and hope to see you again soon.
Tile Merchant
Excellent service great follow up and…
Excellent service great follow up and attention to detail .
Highly recommend
17 January 2026
Reply from Tile Merchant
Hi Mairéad,
Thank you very much for taking the time to leave such a kind review. It really means a lot to our team to know our efforts made a positive difference to your experience.
We truly appreciate the recommendation and hope to see you again whenever you need us!
Tile Merchant
I received wood samples straight away…
I received wood samples straight away which made it easier to choose what I wanted.
17 January 2026
Reply from Tile Merchant
Hi Julia,
Thank you so much for your lovely feedback! We’re delighted to hear the wood samples arrived quickly and helped make your choice easier.
If you need any advice or samples for the next step, we’re always here. Looking forward to helping you again soon!
Tile Merchant
Delivery takes much longer than stated.
Price for delivery seems okay to me, but I ordered it on Monday, was told 1-2 working days for delivery, and when I called after 2 days I was told it would instead be delivered on Friday. I had to call them again on Friday as there was again no update from them, and now it's being delivered in a 3 hour window between 4:20pm and 7:20pm on a Friday, wasting yet another day. Had I known it would be 5 days for delivery, I wouldn't have ordered with them, as I needed this earlier than that. Not being able to trust delivery times means I wouldn't buy again from here.
21 January 2026
Unprompted review
Reply from Tile Merchant
Hi Sean,
Thank you for taking the time to explain what happened and we’re very sorry for the frustration and inconvenience this caused you.
To explain what happened on our side: your order was originally released with our external courier (DPD) as a standard package delivery. However, we then noticed that one of the items, the skirting, was too long to be shipped safely with them. For that reason, the delivery had to be moved to our own truck service instead. Unfortunately, our trucks were already fully booked, which is why the delivery date was pushed back more than expected.
That said, we fully accept that this should have been communicated to you clearly and proactively, rather than you having to chase for updates. For that, we sincerely apologise.
Your feedback is very important to us, we have forwarded your comments to our management. We hope we’ll have the chance to provide you with a much better experience in the future.
Regards,
Tile Merchant
Highly recommend , brilliant service
absolutely fantastic service fantastic customer service by Tile Merchant ,
ordered some samples and were delivered within days , will def be going back once i’ve picked all my choices . I would highly recommend the quality and standard is 5 *
14 January 2026
Reply from Tile Merchant
Hi Claire,
Thank you so much for such a fantastic review. You’ve honestly made our day. We’re delighted to hear you were happy with the service, the samples, and the overall quality.
Take your time choosing, that’s the fun part, and when you’re ready we’ll be right here to help with anything you need, from advice to orders and delivery. We really look forward to welcoming you back.
Thanks again for the recommendation, it means a lot to our whole team.
Tile Merchant
I did put in an order which I have not…
I did put in an order which I have not received yet. I did feel that the cost of postage was excessive. Awaiting my order delivery. I had no issue with finding the product I was looking for on your website and the price was very good.
13 January 2026
Reply from Tile Merchant
Hi Mrs Eileen,
Thank you for taking the time to share your feedback. We’re really glad to hear that you found the product easily on our website and that you were happy with the price.
Regarding your order, our team will get in touch with you shortly to provide an update on the delivery status and make sure everything is on track.
On the delivery cost, we aim to keep these costs as low as possible while still guaranteeing a reliable and secure service.
Thank you again for your patience, and please don’t hesitate to reach out if you need anything else in the meantime. We’re happy to help.
Tile Merchant
Reply from Tile Merchant
Dear Simon,
Thank you for your kind feedback! We’re delighted to hear you’re happy with the delivery and service. We look forward to helping you with any future projects.
Kind regards,
Tile Merchant
Reply from Tile Merchant
Hi Noel,
Thank you very much for your great feedback. We’re delighted to hear you were happy with the delivery time, the products, and the service.
If you ever need anything else, just give us a shout, we’re always happy to help.
Best Regards, Tile Merchant
Extremely disappointing service
Very difficult to deal with and atrocious customer service. Very poor management and absolutely no communication from them when a complaint is made. Would absolutely not recommend them at all.
In response to your reply. I find it hard to believe you support customers when I left numerous messages asking for a call back and not once did I receive a response. In fact, I was informed my a member of your management that they don't like me and wouldn't help me!! I wanted to speak to someone in your store regarding all of my complaints but again I have yet to receive any response to my messages.
14 January 2026
Unprompted review
Reply from Tile Merchant
Hi Nikki,
We’re very sorry to read about your experience and that you feel this way. That is certainly not the level of service we aim to provide, and we do take feedback like this seriously.
To clarify the situation from our side: when you contacted us regarding the replacement part, we did our best to help and sourced a part based on the information available. Unfortunately, it later became clear that a different component was required. At that point, we advised that either the fitter contact us directly to clearly identify the exact part needed, or that the faulty part be brought into the store so we could send it to the supplier for verification. This is the most reliable way to ensure the correct component is provided, rather than continuing to guess and risk further delays or inconvenience for you.
We genuinely try to support our customers and resolve issues as quickly and accurately as possible, and we’re sorry if our communication came across otherwise. If you would still like assistance, you are very welcome to bring the part into the store or have your fitter contact us, and we will be happy to continue working toward a solution with our supplier.
Kind regards,
Tile Merchant
Reply from Tile Merchant
Dear Rose,
Thank you so much for your wonderful review! We're delighted to hear that you were happy with both our service and the fast delivery.
If you ever need anything else, feel free to reach out. We're always here to help!
Kind regards,
Tile Merchant
Very helpful and excellent turnaround…
Very helpful and excellent turnaround with samples delivered
24 December 2025
Reply from Tile Merchant
Dear pobkitchens,
Thank you so much for your kind review! We're thrilled to hear that you had a positive experience with our sample delivery service.
If you need any further assistance, please don’t hesitate to reach out. We’re always here to help!
Kind regards,
Tile Merchant
Received the sample I ordered very…
Received the sample I ordered very promptly and practically free !(10 cent)
Many thanks
4 January 2026
Reply from Tile Merchant
Thank you so much for your lovely review, Caroline!
We’re thrilled to hear your sample arrived quickly and that you were happy with it. We’re always glad to make things easy for our customers.
Many thanks to you as well, we truly appreciate your support! If you need help ordering products let us know.
Best regards,
Tile Merchant
The delivery did not arrive on the…
The delivery did not arrive on the scheduled date, I lost the whole day waiting for the carrier.
4 January 2026
Reply from Tile Merchant
Dear Tomasz,
We’re very sorry for the inconvenience this caused and for the time you lost waiting for the delivery. This is certainly not the experience we want for our customers.
One of our colleagues will contact you shortly to provide an update and look into this matter for you.
Thank you for your patience, and again, our sincere apologies.
Kind regards,
Tile Merchant
I am very satisfied with the service at…
I am very satisfied with the service at this store. Chris was very friendly, patient, and helpful throughout my visit. Excellent customer service. I will definitely come back!”
10 January 2026
Unprompted review
Reply from Tile Merchant
Dear Agayta,
Thank you so much for your kind words! We’re thrilled to hear you had a great experience at the store, and we’ll be sure to pass on your feedback to Chris. We look forward to welcoming you back next time!
Best Regards,
Tile Merchant
Excellent service to get sample…
Excellent service to get sample products. A great Customer service offering.
19 December 2025
Reply from Tile Merchant
Dear Aoife,
Thank you for your lovely review. We’re delighted to hear you were happy with our sample service and customer care. Making the decision process easier for our customers is always a priority for us.
If you need any further help or advice, just let us know, we’re always happy to help.
Kind regards,
Tile Merchant
Reply from Tile Merchant
Dear Veronica,
Thank you so much for your lovely feedback! We’re delighted to hear you enjoyed the materials and that everything arrived quickly. It’s always great to know things ran smoothly from start to finish.
If you ever need advice, samples, or a bit of inspiration for your next project, we’re always here and happy to help.
Kind regards,
Tile Merchant
Beautiful tiles
We purchased beautiful tiles from Tile Merchant and are very happy with them. However, the 2 stars is for one of the workers in the trade office who is condescending and unhelpful to non-tradies, which we have experienced a few times.
19 December 2025
Reply from Tile Merchant
Dear Niamh,
Thank you for taking the time to share your feedback. We’re really glad to hear you’re happy with the tiles you purchased and that you find them beautiful, that part truly makes our day.
At the same time, we’re very sorry to read about your experience in the trade office. This is not the standard of service we aim to provide, and everyone, whether trade or non trade, should feel welcome, respected, and supported when dealing with us.
If you’re happy to share a bit more detail, such as the location, the date, and approximately what time you visited, it would really help us look into this properly and address it internally.
Thank you again for your honest feedback. We genuinely appreciate it, as it helps us improve.
Kind regards,
Tile Merchant
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