Tile Giant Reviews 

1,286
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Having been let down by our first tile supplier we had a tight deadline to meet. Jacob at the Nottingham branch more than met our expectations. Jacob was professional & personable and true to his word... See more

Company replied

Rated 5 out of 5 stars

Service was amazing , competitive prices, friendly staff. Concerned about the temperature being too cold inside, not even ambient for staff or customers. Please get some additionally heating for t... See more

Company replied

Rated 5 out of 5 stars

Purchased our new bathroom floor and wall tiles in the South Shields store. Tracey and Michael were so helpful, showing us different options of tiles, and spent a long while with us looking at suitab... See more

Rated 5 out of 5 stars

Great customer service especially by Terry at Tile Giant Bracknell he was so helpful and nothing was too much trouble! If you ever need tiles please come and see Terry he will definitely help you out... See more

Company replied

Company details

  1. Tile Store
  2. Bathroom Remodeler
  3. Flooring Store
  4. Home Improvement Store

Written by the company

Tile Giant (trading under Trinity Tile Trading Ltd) is a UK tile retailer and trade supplier focused on selling quality tiles and related products to both trade and retail customers, in-store and online. Company name: Trinity Tile Trading Ltd T/A Tile Giant Company number: 16245616 (registered in England) Business: Retail sale of tiles and related floor & wall coverings Products & services: Ceramic and porcelain tiles, natural stone, mosaics, adhesives & grout, trims, and accessories — available nationwide in stores and via e-commerce. Market: Serves both trade customers (contractors, builders, tilers) and retail consumers (DIY & renovation projects). Customer focus: Aims to put the customer first by offering quality products, competitive prices, knowledgeable teams, and convenient buying options online or in physical showrooms.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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No recent history of asking for reviews

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4.4

All reviews

(1,286)

18 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Incredibly helpful

Mandy was incredibly helpful this morning ensuring we could review all the options before we placed our order.

9 November 2024
Unprompted review
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Reply from Tile Giant

Thank you for taking the time to leave a review, we will pass this onto the team. Thanks again, Laura

Rated 5 out of 5 stars

Tile Giant Croydon - Great all-round

Tile Giant Croydon had everything I needed for my job and David was extremely helpful, thank you!

9 November 2024
Unprompted review
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Reply from Tile Giant

Thank you for taking the time to leave a review, we will pass this onto the team. Thanks again, Laura

Rated 5 out of 5 stars

Tile giant Macclesfield fantastic lads…

Tile giant Macclesfield fantastic lads very helpful even made me a brew on a cold day👍.

7 November 2024
Unprompted review
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Reply from Tile Giant

Thank you for taking the time to leave a review, we will pass onto the team. Thanks again Laura

Rated 5 out of 5 stars

Rayleigh store

Rayleigh store - Made to feel very welcome and approached with a friendly and open nature, Was assisted by the manager Roy. Very knowledgeable about all the products and able to advise and guide us to what would be the best products to purchase for our project.
Great customer service, thank you.

1 November 2024
Unprompted review
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Reply from Tile Giant

Thank you for taking the time to leave a great review, we will pass onto the store. Thanks again, Laura

Rated 5 out of 5 stars

Oh Wow

Oh Wow, thank you Wayne, what an amazing service!! Highly recommend!

5 November 2024
Unprompted review
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Reply from Tile Giant

Thank you for taking the time to leave a great review, we will pass onto the store. Thanks again, Laura

Rated 4 out of 5 stars

Good customer support when choosing…

Good customer support when choosing tiles. A bit pricey though. Compared to several in Gloucester and Cheltenham locations.
The prices quoted were double the price for similar ones at a Cheltenham competitor.

5 November 2024
Unprompted review
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Reply from Tile Giant

Thank you for taking the time to leave a review, we would love to understand more about your thoughts on our pricing. Please email customerservice@tilegiant.co.uk

Rated 5 out of 5 stars

Best Tile Warehouse in Plymouth

If you live in Devon or Cornwall and want tiles, take a trip to Tile Giant in Plymouth and speak to Harry Viggers he is very helpful, informative and efficient.
Beats all the other tile warehouse we visited.

31 October 2024
Unprompted review
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Reply from Tile Giant

Thank you for taking the time to leave a great review, we will pass onto the store. Thanks again, Laura

Rated 5 out of 5 stars

Great service from Macclesfield store

Great service from Macclesfield store. All the guys are super helpful & helped me when selecting the right tiles for my project. Great advice given as this was a DIY project & I would highly recommended the team here.

15 October 2024
Unprompted review
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Reply from Tile Giant

Thank you for taking the time to leave a great review, we will pass onto the store. Thanks again, Laura

Rated 5 out of 5 stars

After old tiles

Was after some old tiles and Matt foy sorted me right out. Spent time searching for my tile and found some. Very happy. Overall it was a good shopping experience and a few lovely staff members

4 November 2024
Unprompted review
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Reply from Tile Giant

Thank you for taking the time to leave a great review, we will pass onto the store. Thanks again, Laura

Rated 5 out of 5 stars

Excellent customer service and choice…

Excellent customer service and choice of tiles.

I’ve bought from these before and found the tiles of a really good quality, but what sets these apart is the customer service.

Steph from the Benton store was excellent!

1 November 2024
Unprompted review
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Reply from Tile Giant

Thank you for taking the time to leave a great review, we will pass onto the store. Thanks again, Laura

Rated 5 out of 5 stars

Friendly and helpful staff

The staff were so helpful and friendly! They gave us lots of good advice and were just really nice.

2 November 2024
Unprompted review
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Reply from Tile Giant

Thank you for taking the time to leave a review, we will pass onto the store. Thanks again, Laura

Rated 5 out of 5 stars

Extremely helpful, professional store Manager(The Best)


Mr. Eamonn Clancy(Tile Giant Store Manager - Brixton) was extremely helpful, knowledgeable, and professional during our recent visit. Despite our limited budget, he guided us through Tile Giant’s current promotional offers, ensuring we found the best options for our needs.
We have been loyal customers of Tile Giant Brixton since 2009, and I must say, I have never encountered a manager as genuine, honest, and passionate about his job as Mr. Clancy. His impeccable customer service skills and dedication to his work are truly commendable. Tile Giant is very fortunate to have him on their team.
Thank you for maintaining such high standards of service.

1 November 2024
Unprompted review
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Reply from Tile Giant

Thank you for taking the time to leave a great review, we will pass onto the store. Thanks again, Laura

Rated 5 out of 5 stars

Great service

Had a large floor area to be tiled that also required underfloor heating.

Kevin and Steve had great knowledge and gave me great advice on the best materials for this project.

Great service all round 👍

31 October 2024
Unprompted review
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Reply from Tile Giant

Thank you for taking the time to leave a review, we will pass onto the store. Thanks again, Laura

Rated 5 out of 5 stars

Tile experience

I would like to thank Andrew and Paul for all their help. Superb customer experience. Would definitely come to this store again. Thanks lads.

31 October 2024
Unprompted review
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Reply from Tile Giant

Thank you for taking the time to leave a review, we will pass onto the store. Thanks again, Laura

Rated 5 out of 5 stars

The staff in the Macclesfield store are…

The staff in the Macclesfield store are really friendly and approachable, and Wayne especially really made things clear and easier. We would recommend the Macclesfield store.

28 October 2024
Unprompted review
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Reply from Tile Giant

Thank you for taking the time to leave a review. We will pass this onto the team, thanks again Laura

Rated 5 out of 5 stars

Kofi was very patient and…

Kofi was very patient and knowledgeable. Great customer service.

28 October 2024
Unprompted review
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Reply from Tile Giant

Thank you for your review, we will pass onto the team. Kindest Laura

Rated 5 out of 5 stars

Good quality service

Good quality service

24 October 2024
Unprompted review
Tile Giant logo

Reply from Tile Giant

Thank you for taking the time to leave a review, we will pass this onto the team. Thanks again, Laura

Rated 5 out of 5 stars

Chris was incredibly helpful &…

Chris was incredibly helpful & informative.
He made us feel so at ease considering this is all new territory to us, we would definitely recommend him and his colleagues to anyone and will certainly be back ourselves.

24 October 2024
Unprompted review
Tile Giant logo

Reply from Tile Giant

Thank you for taking the time to leave a review, we will pass this onto the team. Thanks again, Laura

Rated 5 out of 5 stars

We would like to Thank Mike from Tile…

We would like to Thank Mike from Tile Giant in Ipswich for all his caring support with our order. The transaction was smooth from start to finish and would thoroughly recommend this company . Well done ! 👏🏻👏🏻

23 October 2024
Unprompted review
Tile Giant logo

Reply from Tile Giant

Thank you for taking the time to leave such a great review! We will pass onto the team, thanks again Laura

Rated 5 out of 5 stars

Been to Macclesfield branch this…

Been to Macclesfield branch this morning. Wayne was very knowledgeable and guided us in the right direction on the wall tiles and vinyl flooring we need for our bathroom. The whole experience was fantastic . Definitely will be going back.

23 October 2024
Unprompted review
Tile Giant logo

Reply from Tile Giant

Thank you for taking the time to leave such a great review! We will pass onto the team, thanks again Laura

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