TicketTree.com Reviews 

2,204
•
TrustScore 1.5 out of 5

1.6

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Rated 1 out of 5 stars

WARNING—BUYER BEWARE: I purchased Premier Access tickets through TicketTree for the Sail4th 250 event on Governors Island. The promoter canceled access for Premier ticket holders, blaming the weathe... See more

Company replied

Rated 2 out of 5 stars

Seats at the theatre were shocking could only see the tops of their heads disappointed as it was my 40th not very special

Company replied

Rated 3 out of 5 stars

We thoroughly enjoyed the show, The Tina Turner musical and would love to go again. Unfortunately, although I had requested end of aisle seats so as not to be hemmed in, we found we were next to a wal... See more

Rated 1 out of 5 stars

Ticket Tree did everything I expected it to do. I had no problem and I find no fault.

Company replied

1.6

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TrustScore 1.5 out of 5

2K reviews

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1.6

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(2,204)

1 review in the last 12 months

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Rated 4 out of 5 stars

Great service and happy with it all.

Was a very easy service, they were extremely helpful and all the tickets came promptly with no fuss. The only constructive feedback was the hotel wasn't as great as sold, however still nice.

23 January 2017
Unprompted review
Rated 5 out of 5 stars

Theatre overnight London

I booked this overnight theatre trip last year with a view to an overnight and front row seats to Les Miserable. I had to postpone at short notice and without fuss and financial penalty my trip was moved. Retaining both hotel of choice and front row seats at the theatre. I will not hesitate in using this company again and strongly recommend there services to others.

23 January 2017
Unprompted review
Rated 5 out of 5 stars

fabulous service

fabulous service, good hotel and amazing theater seat, would not hesitate recomending this organisation, have used TicketTree before and will use again

21 January 2017
Unprompted review
Rated 5 out of 5 stars

Fantastic Service

I will never use anywhere else but TicketTree now!
Hotel was fantastic, show was even more fantastic.
TicketTree even emailed me to let me know on any tube strikes and closures on the weekend that we were going which was so useful.
When I booked it, I was a bit unsure on something so I asked a question on the live chat and the gentleman who helped me was so nice and helpful! Thank you!

17 January 2017
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent, I book my weekend away with ticketTree, train ,theatre, and hotel, I received all the documents and train tickets within a week , they kept fully up-to-date with emails all the information I would need, just before my departure they email me saying hope I had a lovely weekend, and updates on transport as there was going to be a train strike, and email to me whilst I was away hoping I was having a nice time , everything I asked them to do they delivered I wanted a hotel near the underground and the theatre near the shopping and it's exactly what I got, the price was the best I got quoted the customer service was 2nd to none and I had an amazing weekend stressed free, I would without a doubt recommend this company and definitely use them again many thanks .

16 January 2017
Unprompted review
Rated 4 out of 5 stars

Great stay

Our trip started with a slight bump upon checking into the hotel, (The booking reference couldn't be traced) but thankfully this was soon rectified. I'd recommend keeping all of your emails and correspondence to hand.
Aside from that though, our stay was very good. The price for what we got was amazingly good value, and I would definitely use ticket tree again to get a deal like this.

16 January 2017
Unprompted review
Rated 5 out of 5 stars

Quick, reliable service with superb follow-up.

Everything exactly as described and all dealt with very efficiently. The bookings (hotel and theatre) were followed up with offers of help if required (it wasn't!) and there was plenty of opportunity to raise queries or seek further information. Absolutely first class service and no hesitation in recommending to others or in using again.

16 January 2017
Unprompted review
Rated 5 out of 5 stars

Excellent - as always

Great value, perfect hotel location, wonderful theatre seats, fabulous service and communication. A credit to my home town - Hull, UK City of Culture 2017 :)

16 January 2017
Unprompted review
Rated 5 out of 5 stars

Great customer service

I received great customer service when I booked a theatre break to London for me and my husband for new yr ,highly recommend there services!!!

11 January 2017
Unprompted review
Rated 5 out of 5 stars

Great!

Superb so easy to plan and organise a decent weekend!

9 January 2017
Unprompted review
Rated 3 out of 5 stars

hotel

hotel not very good no heating in room took about an hour for someone to come then went outside the room to check the pipe never saw him again but the seats for show were great no problem picking them up at the theatre st giles hotel not such a good experience

8 January 2017
Unprompted review
Rated 4 out of 5 stars

Good deal

REVIEW EDITED as ticket tree have provided very prompt evidence that my initial belief they had mucked up was an error.. it was the actually the theatres fault!

We booked for a Saturday night performance and hotel in London. It was a very good deal. The hotel was very basic and I would not choose to stay there again but this was reflected in the price we paid. Next time I would opt to pay more for slightly better quality and nearer to the theatre, but overall it was very good value for money.

6 January 2017
Unprompted review
TicketTree.com logo

Reply from TicketTree.com

Good evening Emily,

Thank you for leaving a review.

We are exceptionally disappointed to hear of the issues at the theatre. I can state categorically that all of the correspondence that we have with the theatre states the performance time of 7:30pm as confirmed to yourself, this is checked and double checked before we send out any correspondence to our customers. We are glad to hear that the theatre were able to seat you for the performance that you booked.

It is correct that our phones closed early in the period between Christmas and New Year and you should have been informed of this before you left. However the message at this time informs of our 24 hour emergency number and we were on hand to help on the event of a situation such as this arising.

We've contacted the theatre for a full explanation and will get back to you as soon as we hear from them.

Kind regards

Phil

TicketTree.com

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