TicketSales.com Reviews 

29,273
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 5,831 reviews, reviewers had a great experience with this company. Customers found the ticket purchasing process easy and fast, appreciating the straightforward steps. Many praised the website's clear navigation and useful presentation of event details, often including views from seat locations or general sections. People noted that prices were frequently displayed clearly, sometimes inclusive of fees, and found them reasonable. However, some customers noted concerns regarding pricing, particularly unexpected charges or the use of US dollars for Canadian events. A few other people also felt that the exact seat location or view from the seat was not always clear, making it difficult to choose. Some reviewers were not happy with orders not processing correctly or tickets not being available as expected.

What people talk about most

User experience

Customers generally report positive experiences with the user experience, finding the process easy to... See more

Website

Consumers find the website to be ambiguous, with many reviewers expressing frustration over the site... See more

Order

Customers consistently note ambiguous experiences with order, with some finding the process easy and fast to... See more

Price

Clients share negative opinions on price, with many reviewers expressing frustration over unexpectedly high... See more

Location

Reviewers mention ambiguous feedback about location, with some finding it easy to determine seat locations... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Site is easy to navigate. Easy to read ticket price. Map of the general seating section is easy to read. It would be nice to be able to click on the actual seat to see even more detail. Overall easy a... See more

Company replied

Rated 4 out of 5 stars

I would have rated you guys a 5 if when I tried on my phone and laptop both, I couldn't see on the floor plan the exact location of the seat, I could only see the section. Maybe I just didn't know whe... See more

Company replied

Rated 4 out of 5 stars

I tried to get 1 more ticket using AXS and the site said sold out. Through this venue, I successfully found the ticket at a fair price.

Company replied

Rated 4 out of 5 stars

Upper section 3. No row designations. Would like to see actual seat locations when making selection. Good, not great experience. That said, looking forward to the show.

Company replied


Company details

  1. Event Ticket Seller
  2. Event Technology Service
  3. Hobby Store
  4. Online Marketplace

About TicketSales.com

Written by the company

TicketSales.com is a trusted ticket resale marketplace. Since 2017, TicketSales.com has made live events more open and accessible – helping millions of fans attend events they love.

TicketSales.com was founded in 2017. TicketSales.com’s fan-first approach makes it easy to find tickets to live sports, concerts, and theater events. TicketSales.com offers peace of mind with a 100% Buyer Guarantee, ensuring all tickets are authentic, accurate, and on time. TicketSales.com is consistently a top rated ticket resale marketplace and all orders are backed by best-in-class customer service.

TicketSales.com's Ticket Talk Blog is an acclaimed and go-to source for live event news, on sale announcements, and tour schedules.

TicketSales.com Reviews:

TicketSales.com has a 4.6/5.0 Customer Review Rating across the web, making it one of the most trusted sources for online resale tickets. To read verified TicketSales.com reviews, see below. Read more featured TicketSales.com Reviews.

Is TicketSales.com Legit?

TicketSales.com is a legitimate, well-known secondary ticket marketplace that's been around since 2017. TicketSales.com customers consistently rate the company high due to their industry-leading customer support, safe and secure payment processing, and 100% Guarantee for valid and authentic tickets.

TicketSales.com Support:

Need help with an order? The TicketSales.com Customer Care team is ready to help.

TicketSales.com Customer Care is open 9am-1am Eastern, 7 days per week. Please reach out to the Customer Care team:

Phone: (888) 729-4718
Email: customercare@TicketSales.com
Live Chat: TicketSales.com Live Chat

TicketSales.com is Top Rated!

Written by the company

Trusted by Millions
TicketSales.com is a trusted ticket resale marketplace. Since 2017, TicketSales.com has made live events more open and accessible – helping millions of fans attend events they love.

100% Buyer Guarantee

Authentic, Accurate, and On Time

TicketSales.com offers peace of mind with a 100% Buyer Guarantee, ensuring all tickets are authentic, accurate, and on time. TicketSales.com is consistently a top rated ticket resale marketplace and all orders are backed by best-in-class customer service.

Contact info

4.1

Great

TrustScore 4 out of 5

29K reviews

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4.1

All reviews

(29,273)

5,112 reviews in the last 12 months

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Rated 5 out of 5 stars

Easy access

There were no roadblocks

12 July 2026
Unprompted review
TicketSales.com logo

Reply from TicketSales.com

Hello,

We hope all is well. We value your business and hope you use TicketSales.com for your future events. Please reach out to us at customercare@ticketsales.com if you have any additional questions or concerns. Thank you.

Sincerely,
Maria Garcia,
TicketSales.com Customer Care

Rated 1 out of 5 stars

Horrible

Horrible. i would NEVER have bought tickets from this website, had i realized this wasn't directly through the venue. they can't give you a time frame of when you will get your tickets besides "the day of the event, if not before". they don't offer refunds or discounts for dissatisfaction. they pretend they are a ticket sales webstie, but they are a ticket re-sale site. so if someone doesn't want to go to the event, you can buy tickects here, but don't try to buy tickets less than a week before your event. they suck

12 July 2026
Unprompted review
TicketSales.com logo

Reply from TicketSales.com

Hello Justin,

Thank you for taking the time to share your feedback with us. At TicketSales.com, we strive to provide excellent service and appreciate input that helps us improve.

We would love to assist you further. Please feel free to contact our customer support team at customercare@ticketsales.com with your order details, including your name, order number, and contact information. One of our representatives will review your concerns and do their best to resolve any issues.

We value your business and look forward to helping you.

Regards,
Maria Garcia
TicketSales.com Customer Care

Rated 5 out of 5 stars

Fast

Fast and hassle free, except for having to fill this out without opting out

12 July 2026
TicketSales.com logo

Reply from TicketSales.com

Hello Miguel,

We hope all is well. We value your business and hope you use TicketSales.com for your future events. Please reach out to us at customercare@ticketsales.com if you have any additional questions or concerns. Thank you.

Sincerely,
Maria Garcia,
TicketSales.com Customer Care

Rated 4 out of 5 stars

Good experience

Good experience

12 July 2026
TicketSales.com logo

Reply from TicketSales.com

Hello Brian,

We hope all is well. We value your business and hope you use TicketSales.com for your future events. Please reach out to us at customercare@ticketsales.com if you have any additional questions or concerns. Thank you.

Sincerely,
Maria Garcia,
TicketSales.com Customer Care

Rated 5 out of 5 stars

Good so far

Good so far. Status still processing

11 July 2026
TicketSales.com logo

Reply from TicketSales.com

Hello,

We hope all is well. We value your business and hope you use TicketSales.com for your future events. Please reach out to us at customercare@ticketsales.com if you have any additional questions or concerns. Thank you.

Sincerely,
Maria Garcia,
TicketSales.com Customer Care

Rated 1 out of 5 stars

Worst company to work with

Worst company to work with! I feel like I was scammed. I thought I was paying face value for the tickets. I didn’t find out until after that the face value was way less than what I paid!!! After paying over double for the face value of the tickets then you find out that all sales are final and you can’t get a refund and that you actually bought tickets from a resale vender. I tried contacting them right after I had placed the order. The customer service is non existent. They’ll send you in a computer loop so that you can’t actually speak to a live person. Even though they claim it’s live chat!! This company should be banned from operating.

5 July 2026
TicketSales.com logo

Reply from TicketSales.com

Hello Evan,


Thank you for reaching out to us. At TicketSales.com, we highly value customer satisfaction and would like to take the time to address your concerns.

After selecting tickets and navigating to our checkout page we display the itemized order breakdown, which clearly displays all fees, the price per ticket, and the total price in bold text. In addition, on the order review page before placing the order, we once again breakout all fees, the price per ticket, and total the price. We make sure to clearly and transparently disclose all fees and the total price multiple times, including a separate order review page before placing the order.

Service charges are used for business operations necessary to offer a superior selection of genuine, valid tickets to live events around the country. Among other activities, these operations include advertising, updating our website, and supporting our dedicated customer service team.

If you still have some concerns, please contact our customer support team at customercare@ticketsales.com with your name, order number and contact information, and we will reach back out to you.

Regards,
Maria Garcia,
TicketSales.com Customer Care

Rated 3 out of 5 stars

All the hidden fees are WHACK

All the hidden fees are WHACK

11 July 2026
Unprompted review
TicketSales.com logo

Reply from TicketSales.com

Hello Michael,


Thank you for reaching out to us. At TicketSales.com, we highly value customer satisfaction and would like to take the time to address your concerns.

After selecting tickets and navigating to our checkout page we display the itemized order breakdown, which clearly displays all fees, the price per ticket, and the total price in bold text. In addition, on the order review page before placing the order, we once again breakout all fees, the price per ticket, and total the price. We make sure to clearly and transparently disclose all fees and the total price multiple times, including a separate order review page before placing the order.

Service charges are used for business operations necessary to offer a superior selection of genuine, valid tickets to live events around the country. Among other activities, these operations include advertising, updating our website, and supporting our dedicated customer service team.

If you still have some concerns, please contact our customer support team at customercare@ticketsales.com with your name, order number and contact information, and we will reach back out to you.

Regards,
Maria Garcia,
TicketSales.com Customer Care

Rated 5 out of 5 stars

Super Smooth Process

Everything was very easy. Click, click, pay and done!

11 July 2026
Unprompted review
TicketSales.com logo

Reply from TicketSales.com

Hello Colleen,

We hope all is well. We value your business and hope you use TicketSales.com for your future events. Please reach out to us at customercare@ticketsales.com if you have any additional questions or concerns. Thank you.

Sincerely,
Maria Garcia,
TicketSales.com Customer Care

Rated 3 out of 5 stars

Pricing in usd

11 July 2026
Unprompted review
TicketSales.com logo

Reply from TicketSales.com

Hello Blake,

Thank you for taking the time to share your feedback with us. At TicketSales.com, we strive to provide excellent service and appreciate input that helps us improve.

We would love to assist you further. Please feel free to contact our customer support team at customercare@ticketsales.com with your order details, including your name, order number, and contact information. One of our representatives will review your concerns and do their best to resolve any issues.

We value your business and look forward to helping you.

Regards,
Maria Garcia
TicketSales.com Customer Care

Rated 5 out of 5 stars

YOU GUYS HAVE BEAT EVERYONE THANKS

11 July 2026
Unprompted review
TicketSales.com logo

Reply from TicketSales.com

Hello David,

We hope all is well. We value your business and hope you use TicketSales.com for your future events. Please reach out to us at customercare@ticketsales.com if you have any additional questions or concerns. Thank you.

Sincerely,
Maria Garcia,
TicketSales.com Customer Care

Rated 5 out of 5 stars

Ease of purchase

Ease of purchase

11 July 2026
Unprompted review
TicketSales.com logo

Reply from TicketSales.com

Hello Diana,

We hope all is well. We value your business and hope you use TicketSales.com for your future events. Please reach out to us at customercare@ticketsales.com if you have any additional questions or concerns. Thank you.

Sincerely,
Maria Garcia,
TicketSales.com Customer Care

Rated 5 out of 5 stars

Nice and easy to use!

Nice and easy to use!

11 July 2026
Unprompted review
TicketSales.com logo

Reply from TicketSales.com

Hello Lilianne,

We hope all is well. We value your business and hope you use TicketSales.com for your future events. Please reach out to us at customercare@ticketsales.com if you have any additional questions or concerns. Thank you.

Sincerely,
Maria Garcia,
TicketSales.com Customer Care

Rated 5 out of 5 stars

great

easy, straightforward, quick

10 July 2026
Unprompted review
TicketSales.com logo

Reply from TicketSales.com

Hello,

We hope all is well. We value your business and hope you use TicketSales.com for your future events. Please reach out to us at customercare@ticketsales.com if you have any additional questions or concerns. Thank you.

Sincerely,
Maria Garcia,
TicketSales.com Customer Care

Rated 5 out of 5 stars

Excellent ease and flow of the on line…

Excellent ease and flow of the on line ticket selection and purchase process.

10 July 2026
Unprompted review
TicketSales.com logo

Reply from TicketSales.com

Hello Jim,

We hope all is well. We value your business and hope you use TicketSales.com for your future events. Please reach out to us at customercare@ticketsales.com if you have any additional questions or concerns. Thank you.

Sincerely,
Maria Garcia,
TicketSales.com Customer Care

Rated 4 out of 5 stars

Quick & easy

Quick & easy

8 July 2026
TicketSales.com logo

Reply from TicketSales.com

Hello Rory,

We hope all is well. We value your business and hope you use TicketSales.com for your future events. Please reach out to us at customercare@ticketsales.com if you have any additional questions or concerns. Thank you.

Sincerely,
Maria Garcia,
TicketSales.com Customer Care

Rated 1 out of 5 stars
TicketSales.com logo

Reply from TicketSales.com

Hello,

Thank you for taking the time to share your feedback with us. At TicketSales.com, we strive to provide excellent service and appreciate input that helps us improve.

We would love to assist you further. Please feel free to contact our customer support team at customercare@ticketsales.com with your order details, including your name, order number, and contact information. One of our representatives will review your concerns and do their best to resolve any issues.

We value your business and look forward to helping you.

Regards,
Maria Garcia
TicketSales.com Customer Care

Rated 3 out of 5 stars

It would have been nice to see a more…

It would have been nice to see a more detailed map of the seating.

9 July 2026
Unprompted review
TicketSales.com logo

Reply from TicketSales.com

Hello,

Thank you for taking the time to share your feedback with us. At TicketSales.com, we strive to provide excellent service and appreciate input that helps us improve.

We would love to assist you further. Please feel free to contact our customer support team at customercare@ticketsales.com with your order details, including your name, order number, and contact information. One of our representatives will review your concerns and do their best to resolve any issues.

We value your business and look forward to helping you.

Regards,
Maria Garcia
TicketSales.com Customer Care

Rated 5 out of 5 stars

Easy to order.

8 July 2026
Unprompted review
TicketSales.com logo

Reply from TicketSales.com

Hello Julie,

We hope all is well. We value your business and hope you use TicketSales.com for your future events. Please reach out to us at customercare@ticketsales.com if you have any additional questions or concerns. Thank you.

Sincerely,
Maria Garcia,
TicketSales.com Customer Care

Rated 5 out of 5 stars

Doing a good job 👍

8 July 2026
Unprompted review
TicketSales.com logo

Reply from TicketSales.com

Hello Trent,

We hope all is well. We value your business and hope you use TicketSales.com for your future events. Please reach out to us at customercare@ticketsales.com if you have any additional questions or concerns. Thank you.

Sincerely,
Maria Garcia,
TicketSales.com Customer Care

Rated 3 out of 5 stars

Not very user friendly

Not very user friendly; I couldn't easily find final price

8 July 2026
Unprompted review
TicketSales.com logo

Reply from TicketSales.com

Hello,

Thank you for taking the time to share your feedback with us. At TicketSales.com, we strive to provide excellent service and appreciate input that helps us improve.

We would love to assist you further. Please feel free to contact our customer support team at customercare@ticketsales.com with your order details, including your name, order number, and contact information. One of our representatives will review your concerns and do their best to resolve any issues.

We value your business and look forward to helping you.

Regards,
Maria Garcia
TicketSales.com Customer Care

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