Ticketmaster Australia Reviews 11,089

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,914 reviews, reviewers had a great experience with this company. Many customers found the overall experience fantastic, praising the ease of use for services and the quality of the shows and performances. Reviewers often highlighted the helpfulness and friendliness of the staff at various venues, contributing to a positive atmosphere. The venues themselves were frequently commended for their accessibility and the quality of the seating, making for an enjoyable event. People were particularly impressed with the smooth process of ticket scanning and the convenience of digital tickets. However, some customers also noted issues with event organization, such as unexpected changes in performers or significant delays in concert start times. There were also occasional complaints about seating arrangements, with some finding views obstructed or seats too close together. A few other people also felt that the app was not user-friendly and experienced difficulties transferring tickets, while others mentioned challenges with venue parking and transport options.

What people talk about most

User experience

Reviewers mention ambiguous feedback about user experience, with many customers reporting positive... See more

Location

Users describe ambiguous interactions with location, with some finding venues like the Palais Theatre amazing... See more

Staff

Reviewers highlight ambiguous aspects of staff, with many customers praising the staff for being friendly,... See more

Service

Customers had ambiguous experiences with service, with many praising the friendly and helpful staff and... See more

Product

Customers consistently note ambiguous experiences with product, with some reviewers praising aspects like... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I changed bags for this show - from a larger than A4 bag that I use daily to one that was smaller, as per the email I received before the performance. A lady who sat next to me had a large tote bag... See more

Rated 4 out of 5 stars

I inadvertently sent my neice and daughter their tickets to an old email address. The box office at Lyric Theatre were able to print out new tickets for them for the show which may the experience has... See more

Rated 4 out of 5 stars

A wonderful production with excellent costuming, performers who can act, sing, dance with leads with beautiful trained voices. The stage work was exciting. Staff are always helpful & friendly at Fou... See more

Rated 4 out of 5 stars

We were very disappointed that Samantha Jade didn’t play leading roll last night. She is one of the main reasons for choosing this show. This has happened with another show we saw last year and per... See more


Company details

  1. Events & Entertainment

Information provided by various external sources

Ticketmaster is the largest global event ticketing company.


Contact info

3.9

Great

TrustScore 4 out of 5

11K reviews

5-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 1 out of 5 stars

It’s the last time we will ever attend…

It’s the last time we will ever attend after going to these for more than 10 years.

Everything is ridiculously overpriced, there’s no food I can eat because of allergies and I can’t bring in own food.

Now can’t bring in ice after 10 years even though it didn’t appear on your list of prohibited items.

Second concert in a row where the toilets are not useable. Last time was no toilet paper, this time they were out of water.

It’s just plain greed and we won’t support it any longer and given the lack of numbers, seems others aren’t either.

Artists were very average, sound needed adjusting, can’t even see the band anyway so just sitting there being ripped off.

Environmentally irresponsible forcing people to buy plastic bags for ice that all end up in landfill. It’s all about $$$$$$$$$$$$

We are proudly done with these so remove me from all mailing lists.

23 May 2026
Unprompted review
Rated 3 out of 5 stars

Difficult to get in contact with customer service

Ticketmaster is incredibly frustrating when you have an issue or question and cannot resolve it through their online methods.
I purchased a concert ticket and a parking pass for the event as a gift for my parents and spent hours trying to get in contact with someone to confirm what they needed to use the parking pass, I eventually got assistance a few days before the event only for the parking to be cancelled anyway due to the weather. It was a very frustrating experience.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

An unexpected treasure.

An unplanned visit to Sydney meant a night at the theatre. Anastasia proved to be an excellent choice. Although unknown to me, I left humming many of the themes. What a superb cast, old and new! some of the best voices I've heard for quite a while in one production. Wonderfully visual! I couldn't recommend this production more highly!

22 May 2026
Unprompted review
Rated 5 out of 5 stars

Hawthorn played a scrappy game thrilled…

Hawthorn played a scrappy game thrilled to get the win.
Love Love Love Hawthorn coming to Tassie and Launceston has grown because of their commitment to Northern Tasmania.
Ticket scanners were helpful and really quick. Digital tickets are terrific

21 May 2026
Unprompted review
Rated 1 out of 5 stars

To be honest we missed the show

To be honest we missed the show. Very sad and disappointed.
I remember when I first looked for tickets shows were at Palis theatre St.Kilda. obviously the night I booked show was at Athenium. Missed it so so disappointed 😞

18 April 2026
Unprompted review

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