Ticketgum 

First time using Ticketgum so I was a little apprehensive using a ticket site. Received my NUFC v Arsenal ticket the morning of the match, but still a little worried if it would work. Everything was great, straight in, great seat and great win. Only criticism is, it would be nice to receive the ticket earlier and know where the seat is on day of purchase.

This is the 4th time I've used TicketGum, and the process was seemless, again as always. This time was a last minute trip and opportunity approx 24 hours before the game kicked off, tickets were confirmed by Harry, and delivered digitally within 12 hours. Made all the more enjoyable by one of the best atmospheres I've experienced at a football match.

Ian Chatfield
Jan 10, 2025, 13:44 GMT+2
Dear Regina,
Your service was very efficient and all worked well and if I had one comment to make is that your service is quite expensive for a pensioner like me taking his grandson who was visiting from NZ but the look on his face when the teams came out made it all worth the costs.
Kind regards
Ian

Despite quite a few reservations about when the tickets were going to arrive ( 24 hours before event) they eventually did.
The comms on the site were actually quite reassuring and easily contactable too.

Very helpful ! Good service I be buy more from here for sure 👌🏻

No support on telephone or WhatsApp . Tried to reach them to cancel a transaction before tickets are issued : they didn’t reply or have someone to pickup the phone or chat. During their office hours . They replied second day and they issued tickets and they said it’s permanents. Expect no support from them .

They are insisting it’s outside office hours ! With their reply to defend their actions. I literally started calling 5 minutes after I made the purchase without a reply from WhatsApp or telephone and email reply came a day later: I insist they won’t reply on time and expect later or “we can’t do anything “ type of support .

Got tickets for Tottenham vs Manchester united and we get to the stadium only to find the tickets were fake.

Do NOT use this company. The customer service is shocking. They change your tickets from the orginal order and then just state that they have upgraded them. They separated us in different stands and would not even entertain they idea that they made a mistake. Phone number on website doesn't ring and they reply to emails when it suits them. Avoid at all costs.

Everything was great. The tickets came 2 days before the Match via Mail. It was a awesome expirience and a great match.

I was certainly sceptical about using Ticketgum as had a bad experience with another online ticket company recently where I didn’t get my tickets . The service was professional throughout , responded to my queries and gave me comfort of all the steps . 3 tickets for the Liverpool v Newcastle game , great seats and all together would defo use Ticketgum again as they delivered .

Thank you so much, Ticketgum. I enjoyed watching Newcastle and Arsenal even though I'm Arsenal 🥹. I'll definitely will buy from you again but you guys are expensive.

I bought tickets for Newcastle vs Chelsea in the cup. Within 2 hours there was an e mail to link tickets to my wallet. Absolutely class will defo use again

Update: Ticketgum connected with me today and this does truly seem to have been a glitch in the transaction. I am happy to say that all has been resolved and tickets confirmed. In fairness to Henry in their customer service team, he couldnt have been more helpful once we connected. We will have one very excited boy on his Christmas Eve birthday.
I purchased 3 tickets for an upcoming Spurs game on Friday past, almost £350. A glitch in the system meant whilst money was transferred no confirmation was received. Resolved once I finally got to connect with customer service who ended up being very helpful and it is much appreciated.

The tickets we recieved were quality.only thing I didn't like about the site was how I ordered tickets in August and only recieved them 4 hours before the game.but site says they deliver in timely manner.so constantly worry weather I was gunna get tickets in time.

Really happy to purchase tickets from ticketgum. Tickets came to my email the day before the game as I was told.
They also gave me useful information on matchday.

Second Time I am buying ticket from ticketgum and we are very happy. Probably one of the most efficient site for getting tickets on the resale market. Very happy with the service. We received the QR code the day before the game and entered without any problem.

2nd time of using ticket gum & already have another match booked
Everything runs so smoothly & great seats too

I was abit skeptical at first and worried about my tickets but my overall experience has been great. Great communication the whole process right upto the game and after. Went to spurs vs West Ham and I would highly recommend and use them again.

I am Norwegian, and I was so sceptic and worried due to different bad reviews of Ticketgum. But my experience has been good! Tickets for premier league, Tottenham hotspur stadium. Tottenham vs. West Ham United! Got the tickets early the day before (18th of Oct.), and link via both e-mail and sms. for the tickets. Customer service/follow up, was very good along the way, even though I was rude because I was worried I wouldn’t get the tickets! Will use Ticketmaster again for sure! Cathrine Holm Dahle, Oslo, Norway

Have used ticketgum about 3 times now and the tickets have always arrived. This last time I used them, the tickets arrived but now location and seat details uploaded. After a bit of a panic on my part, Ryan sorted it out for me and all was good. Would continue to use ticketgum.