Ticketgum 

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Rated 1 out of 5 stars

I bought my family a few tickets to a Tottenham vs Brighton game in London back in April of 2023. When we arrived to the match, After going into the shop! The reception told us our tickets were alread... See more

Rated 1 out of 5 stars

It would be zero stars if you didn’t have to give a minimum. Notified 1 day before the match that the tickets we purchased months before would not be available. Bit late in the day when the match is i... See more

Rated 1 out of 5 stars

My son bought two ticket for Arsenal Everton game this Saturday back in December and has just received an email saying that these tickets can't be fullfilled for some reason. No refund offered just a... See more

Rated 5 out of 5 stars

I am Norwegian, and I was so sceptic and worried due to different bad reviews of Ticketgum. But my experience has been good! Tickets for premier league, Tottenham hotspur stadium. Tottenham vs. West H... See more

Company details

  1. Event Ticket Seller
  2. also in
  3. Soccer Store

Written by the company

Our company was established by professionals in the field, who understand the need of people all over the world to experience the amazing ambiance of sports events from the front rows, to sit in the stadium with thousands of fans and feel the game's electrifying atmosphere. An experience that everyone, be it a sports fan or not, will remember and cherish for years to come. We also understand the need of our customers to feel safe and secure when buying the tickets, therefore, we have developed an innovative and unique system that offers each client a personal service by one of our customer service staff members, from the moment of purchase to the day of the match. The interactive interface of our website allows easy and efficient accessibility to all necessary information. We are committed to provide tickets to the most desirable events, at the best prices, together with an enjoyable buying experience and courteous service.


Contact info

Breach of guidelines

All reviews

(1,502)

82 reviews in the last 12 months

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Rated 5 out of 5 stars

I have booked my ticket at 12.30…

I have booked my ticket at 12.30 o'clock on the day of the match. I wasn't sure if I'll get my ticket before the match starts. About two hours before the match started, I got my ticket. Everything was great. I really enjoyed the match, and I was so happy. Thanks

2 May 2025
Unprompted review
Rated 1 out of 5 stars

beware!!

beware!!! this companies policies could leave you hanging. I purchased tickets for a game and they state that they will not deliver the tickets until a few days prior or even the up to the day of the event. when I did not receive my tickets several days in advance I contacted them and they said we will deliver the tickets all the way up to the day of the event. when the day of the event came I still did not have the tickets so I contacted them again and they then said the game is not for another 3 days because the date of the game had changed. Ok so I suggested a refund or a credit for another game that was playing that day that I was in town and then they stopped talking to me and ignored me. they did eventually deliver the tickets on the day of the new date of the game. I contacted them and they stated they are not responsible for event date changes which they clearly do state in their policies, however, they said they could not help me with a refund or an a credit because they had already delivered the tickets 3 days prior to the game and that was not true. I did contact them about not receiving the tickets and thats when they said the event date had changed which was ample time to make a credit or refund. This has most likely happened to allot of people. Beware of purchasing tickets from Ticketgum!!!!

19 April 2025
Unprompted review
Rated 5 out of 5 stars

A Great Experience

Received the tickets 2 days before the match, and got better tickets than we'd selected! No problems at the turnstiles at all, a great experience!

26 April 2025
Unprompted review
Rated 4 out of 5 stars

Great match day!

Great match - very exciting day. Well organised. Tickets arrived in time. No issues. Always able to contact an agent from ticketgum if needed. Thanks so much.

20 April 2025
Unprompted review
Rated 5 out of 5 stars

Awesome

Everything went well, we got the tickets on time and there was absolutely no problems to get into the stadium.
We will definitely do it again!

21 April 2025
Unprompted review
Rated 5 out of 5 stars

Great and smooth experience!

Purchased from them 3 tickets last minute to watch Tottenham play at home for the Europa league and the whole journey with them was quite smooth. Delivered the tickets as promised on a timely manner and kept me well informed on the process and key information to know when going to the stadium and also they were very helpful answering any queries I had.

10 April 2025
Unprompted review
Rated 1 out of 5 stars

Extremely expensive

Extremely expensive, they charge fees so high you cannot imagine. And the match can be cancelled any time. Every time there is a bad review, they make trustpilot remove it bcse we cannot provide "material".

7 March 2025
Unprompted review
Rated 4 out of 5 stars

A last minute decision to buy surprise football tickets

A last minute decision to buy Arsenal tickets as a surprise birthday present for my son proved a magic move and led to a magnificent experience.
Yes…prices and booking fees are high, but it was a price I was prepared to pay for the chance to surprise someone special with an unforgettable evening.
Yes…I had apprehensions about buying tickets online given the dangers and scams that are rife.
But Ticketgum do exactly what it says on the can: clear, straightforward and guaranteed.
An email query about the delivery time of my digital tickets was met with an immediate, clear, sympathetic and reassuring response (…thank you, Ryan!) and the whole procedure - from purchase to admission - was as smooth and simple as could be. I really needn’t have worried.
With so many ticket buying offerings out there - some distinctly dodgy - I now won’t hesitate to go straight to Ticketgum as my first port of call for football tickets.
Just a little earlier than 36 hours before the event!
A brilliant experience and lasting memory.

1 April 2025
Unprompted review
Rated 5 out of 5 stars

Great service - I'll use again

First time I've used the site. Fantastic experience. I bought tickets to the Arsenal Fulham game less than two hours before kick off. Brilliant seats and excellent communication throughout. I thought the price was very reasonable.
The match was also amazing (although I appreciate that wasn’t down to Ticketgum!).

1 April 2025
Unprompted review
Rated 5 out of 5 stars

Bought tickets as a Xmas present for a…

Bought tickets as a Xmas present for a premier league game in March for my son, so had to wait 3 months for the tickets which I was a bit anxious about, but the tickets were sent the day before with clear instructions, will definitely use ticketgum in the future.

15 March 2025
Unprompted review
Rated 5 out of 5 stars

I bought tickets for 2 games and…

I bought tickets for 2 games and everything went well, I received tickets for both games in advance. The seats were also great. So nothing to complain about. Great experience!

8 March 2025
Unprompted review
Rated 5 out of 5 stars

Great site for football tickets!

We've had a few tickets from this site now. Always get the tickets through the day before the match and communication with them is excellent 👌🏼 Will definitely be using them for future matches!

9 March 2025
Unprompted review
Rated 1 out of 5 stars

Just cancelled order for tomorrow's…

Just cancelled order for tomorrow's Liverpool v Southampton despite there still being tickets available for sale on the website. Refund will take 7-12 days to process so no chance of being able to buy elsewhere. Their "sincere apologies" are pretty meaningless and don't cover the expenses already incurred in travelling to a game I can't attend.

Further to my earlier review, I would like to add that I have only just received an email, over 7 days after the event, on the 16th March, confirming they have actually processed the refund so I still have a further 7-10 days to wait to receive my money back. This is unacceptable.

7 March 2025
Unprompted review
Rated 5 out of 5 stars

I just want to thank you!

I just wanted to thank you for your service and the experience we got yesterday. Being Swedes in London on vacation and just happen to realize my son’s favorite football premier league team is playing in London. Not being into online ticket services and knowing the ease of being scammed, we tried you and hoped for our best. The best played out - we got the tickets without hassle at good price and my son had the evening of his life. Thank you - really appreciated it!!!

26 February 2025
Unprompted review
Rated 1 out of 5 stars

Unreliable company

Ticketgum is a company who are not able to deliver what they promise unfortunately. I bought six tickets for the Nottingham Forest versus Manchester City game on their website, which they cancelled thereafter under the argumentation that they did not have tickets available. A week later, they put the tickets as available back on their website, almost double in price. Hence, they have the tickets available but just cancel your order if they think they can earn more on them elsewhere. Disgraceful. Also, did not even get my full payment as a refund yet given the exchange rates on these kind of large sums they are asking for the tickets.

7 February 2025
Unprompted review

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