UPDATED REVIEW We did not receive our tickets until 2hr 50 mins before the game start. We tried calling multiple times on game day and the day before, left messages on the website and emailed multi... See more
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See what reviewers are saying
I was a bit apprehensive at 1st because I'd never used this sight, but I shouldn't have been worried. They provided a great service I bought 6 liverpool v toulouse tickets. We had unbelievable seats a... See more
We had a great contact from the beginning until the end with ticket2. I bought tickets for me and my grandson. The tickets delivered on whats app the day before the match as e-tickets. They responded... See more
Great communication from both Ticket2.com and the actual seller of the 3 tickets I purchased for the ManU-Everton game on 8.4.2023. I received follow-up e-mails from Ticket2 a few days after the purch... See more
Company details
Information provided by various external sources
Ticket2.com är Nordens största marknadsplats för biljetter. Sedan 2006 har Ticket2.com förmedlat evenemangsbiljetter till över 85.000 nöjda kunder.
Contact info
Gamla Brogatan 11, 11120, Stockholm, Sweden
- +4686600100
- info@ticket2.com
- www.ticket2.com
4.2
Great
2K reviews
Replied to 85% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Ticket2
Hi Sebastian,
thank you very much for your kind review!
It is truly great for us to hear that we provided you a great service level! This since we are working very hard to constantly maintain the same, high level of service.
We hope to see you back as a customer soon again!
Kind Regards, The Team at Ticket2.com
A speciel setup when you're buying …
A speciel setup when you're buying tickets to Premier Leage. But it worked. A really good costumer experience (and football experience).
7 December 2017
Unprompted review
Reply from Ticket2
Hi Christina Louise,
many thanks for your feedback!
We are happy to hear that our level of customer service where satisfying! This is something we prioritize highly and it's great to get a proof that our hard work paid off.
We hope to see you back soon again!
Kind Regards, The Team at Ticket2.com
you charged me DKK 3.748 (€508) for 2 …
you charged me DKK 3.748 (€508) for 2 tickets (Barcelona-Sevilla). When I received the tickets from you and printed it, I realized that the tickets were worth only €98 per piece.
You took a margin of €312 for 2 tickets. I understand you need a margin, but here you are stealing money from people. I will never use you again and recommend to anyone reading this message to stay away from Ticket2.com
9 November 2017
Unprompted review
Reply from Ticket2
Hi Gael,
thanks for you feedback!
We are afraid you have misunderstood what we do.
On our website there are different sales organizations that list their tickets. It's the seller organizations who decide what price to list too. We only charge a 10% Admin Fee and we have no possibility to have any impact on the ticket price. For the 10% Fee we secure you as a client financially, make sure the sellers have the correct delivery address etc etc, i.e. we make sure you as a customer get the best experience possible.
Despite your review, we hope to see you back in the future!
Kind Regards, The Team at Ticket2.com
Great service!
Wow! Amazing service! I had troubles getting my tickets due to a change of adress, but Ticket2 did everything to help me fix it! I was very pleased with their help!
29 October 2017
Unprompted review
Reply from Ticket2
Hi Kristine,
thank you very much for you feedback and your kind words!
We at Customer Center are always working hard to give a world class service, so it's truly great fo us to get this kind of feedback.
Thank you and we hope to see you again in the future!
Kind Regards, The Team at Ticket2.com
Super service
Super service . Helpfull staff who responded to my questions in short time
18 October 2017
Unprompted review
Reply from Ticket2
Hej Sören,
tack för din feedback!
Det är väldigt trevligt för oss på Kundtjänst att höra att vi har nått upp till den servicenivå som man kan förvänta sig av oss - stort tack för det!
Varmt välkommen tillbaka!
Mvh, Teamet på Ticket2.com
Could have been better....
I recently went to see Liverpool vs Middlesbrough (the last premier league game). The communications with Ticket2 was good and the delivery of the ticket was on time. The only disappointment has got to be the seat that I was given was right up at the corner near the rooftop of the Centenary Stand (for a fee of €226!). I would probably buy again from Ticket2 if in the future they can work with better vendors over in the UK to assure us of better seats.
13 June 2017
Unprompted review
Reply from Ticket2
Hi David,
Thank you for your feedback! It’s always good to hear that we were able to reach the expected service level – this is something we work hard for.
At the same time we are sorry that you weren’t happy with the seats. We as a company only act as intermediary i.e. there are different sales organizations that list and sell their tickets thru us. We will of course get in touch with this specific sales organization and forward your feedback!
We hope to see you back as a customer soon again!
Kind Regards, The Team at Ticket2.com
Why medel?
Why medel?
Because they answer was very good and they was very quick answer to my questions.
Why poor and I don*t recommend at all Ticket2
If Premier League match moved maybe three weeks later, you can*t get money back...Some other sites gives back. I understand, that matches moved on saturday to sunday or opposite and that it acceptable.
I loose 500 euros, because I was London that week(22.-22.4.2017), when match first to be played. But not in day (16.5.2017) when match has transferred..
So sorry, but I learn that nextime I buy some othes sites, unless Ticket2 shall change their terms - in transferring matches
23 May 2017
Unprompted review
Reply from Ticket2
Hi Michael,
thank you for your feedback!
There are a few companies that does a refund if a game is moved more than 4 days, but then you have to pay a lot extra for this refund opportunity.
We have thought about this possibility but it turns out that this insurance for the clients is very expensive and we rather keep the prices as low as possible. It's definitely cheaper to change your flights compared to buying fotboll tickest with a refund insurance.
It is always good get input from our customers - thank you very much for that - but for now we will keep to our low prices.
Kind Regards, The Team at Ticket2.com
Everything were as expected
21 May 2017
Unprompted review
Reply from Ticket2
Hi Thomas,
thanks for your feedback!
We are always happy to hear that everything turned out to work exactly as expected by our customers.
We also hope you got to see a really great game!
We hope to see you back soon!
Kind Regards, The Team at TIcket2.com
Excellent service
Excellent service, and a fantastic trip where we ended with an upgrade to box seats .... at a Premier League match. Highly recommended :-))
4 May 2017
Unprompted review
Reply from Ticket2
Hi Ulrik,
thank you very much for the kind feedback!
We are truly happy that you all had a great experience - the box seats are quite amazing!
Also thanks for the recommendation - we hope to help you out with new tickets in the future!
Kind Regards, The Team at Ticket2.com
Horrible service
Horrible service. Date after 2 days since we bought it was delayed. We did never got tickets so was impossible to sell them. Guys who are working in customer service know literally nothing about how their own system does work.... would never recommend to anybody and will never use that domain again
24 April 2017
Reply from Ticket2
Hi Sebastian,
Thanks for your feedback!
Unfortunately, there is nothing we can do about a change of date for matches. This happens every season and is caused by the teams’ participations in for example Champions League, European League and the FA-cup amongst others.
We tried to help you to resell your tickets, but unfortunately the tickets didn’t got sold this time. We changed the price for you every time you asked and we promoted them as much as we could.
The Premier League tickets are always delivered the day before the match directly to the customers hotel. The seller organization cannot deliver tickets a couple of days before the match just because you want them to, it’s impossible because they have a lot of orders to deliver on different days and their couriers have a very planned and strict delivery route.
We fully understand that you are upset because you didn’t get your tickets sold, but there’s truly nothing more we could have done. Even if we are sorry, we really can’t apologize for the changed game date.
Best Regards, The Team at Ticket2.com
Ticket2 works very well
Ticket2 works very well. We arrived to our London hotel Friday night and a post office slip was delivered to our name. Saturday morning we could collect our football tickets at the post office and everything worked out fine. Ticket2 allows us to watch live football at a reasonable cost.
23 April 2017
Unprompted review
Reply from Ticket2
Hi Hans-Henrik,
We are happy to hear that the delivery process worked as is should and that you seems to be happy with the whole experience.
Thank you very much for the nice feedback and we really hope we can help you out with tickets soon again.
Best Regards, The Team at Ticket2.com
They never delivered the tickets
They never delivered the tickets like promised.. liars liars and liars. 30 minutes before the game they inform that they dont have the tickets.. we bought the tickets in september.. how hard it can be?!
Dont put your money to them! Dont buy!!!
2 April 2017
Unprompted review
Reply from Ticket2
Hi Maarit,
We are really, really sorry for this.
The sales organization did screw up and it is totally unacceptable! We are still investigating exactly what happened, but we have closed down the seller organization from selling more tickets via us - this is totally unacceptable.
We have off course refunded all the money for the tickets.
Best regards Ticket2.com
Super service
26 March 2017
Unprompted review
Reply from Ticket2
Hej Bo,
stort tack för din feedback, det gör alltid oss på kundtjänst glada att vi har nått upp till den servicenivå vi ska.
Varmt välkommen tillbaka!
Mvh, Teamet på Ticket2.com
Easy and trustworthy
I can highly recommend ticket2 whenever there is a need of tickets.
15 March 2017
Unprompted review
Reply from Ticket2
Hi Johan,
many thanks for your kind feedback, it's always good to hear that we have been responsible and kept the service level that we are supposed too.
Also, many thanks for you recommendation - we hope to see you back soon again!
Kind Regards, The Team at Ticket2.com
Excellent service
Everything worked just fine. Tickets for the match was at the hotel when we arrived.
8 March 2017
Unprompted review
Reply from Ticket2
Hi Bent,
it's great to hear that everything worked as it is supposed to.
Thanks a lot for your great review and we hope to see you soon again!
Kind Regards, The Team at Ticket2.com
Ok service but late delivery
Great communication with Ticket2, the tkts for our match in UK was delivered on the day of the match just 4 hours before the match. But great service and great information along the way.
20 February 2017
Unprompted review
Reply from Ticket2
Hi Markus,
thanks for you feedback, we are happy that we have delivered a good service to you.
Unfortunately, some deliveries are delayed due to different reasons such as heavy traffic etc. Fortunately, this happens very seldom but we are equally upset when it happens and we do apologise for what happend on the behalf of this sellerorganisation.
We hope to see you back in the future!
Kind regards, The Team at Ticket2.com
God service. Billettene levert på hotellet i god tid før kampen!
++++++++++++++
15 February 2017
Unprompted review
Reply from Ticket2
Hej Tom,
det är alltid trevligt för oss på kundtjänst att höra att vi har gett den service som det förväntas av oss.
Hoppas även att du fick se en riktigt bra match!
Varmt välkommen tillbaka till oss i framtiden!
Mvh, Teamet på Ticket2.com
Reply from Ticket2
Hej Marjo,
Härligt att höra att allt har fungerat som det ska och att ni känns nöjd.
Tack för dina fina ord och ert fina betyg - hoppas vi får hjälpa er snart igen.
Mvh, Teamet på Ticket2.com
Reply from Ticket2
Hi Makke,
Really nice to hear that you are happy about your seats, and that the delivery went as it's supposed to.
Thank you for the fine review and we hope that we can help you again in the future.
Best Regards, the Team of Ticket2.com
Problem med contact,,but happy with ticket
Your customer services man charlie save the situation,after some problems with email contact.
20 December 2016
Unprompted review
Reply from Ticket2
Hi Bernard,
We did have some unfortunat problems with the mail, but we are really glad everything worked out fine at the end.
We are also really glad to hear you liked your ticket.
Even thou we had some emailing issues we really hope that we can help you again with tickets in the future.
Best Regards, The Team of Ticket2.com
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