Ticket.dk Reviews 

Our flight to Nuuk was cancelled and we tried to call Ticket.dk. It was not even possible to call the company in this emergency case. They only answered emails and could not help us rebook to another flight. So we did not go to Nuuk. After almost 4 weeks we had our money back, but the company took a cancellation fee of 1190 kr, we had to pay even though we did NOT cancel, the flight was cancelled. All in all a really BAD experience. I would NOT recommend Ticket.dk

The names changed automatically to same first name and then have to pay extra charges almost of the flight to change it, even though it wasn't my fault at all on how those names got changed

Its a request to the airlines to block this as a travel agent

Ordered ticket for me and my family (Me my wife and out two small children) and with three seats next to each other. Then Two days later we get a mail that the seats have been cancled due to beeing booked long time in advance of the flight (flight is 2 days later) not what I will call long time in advance. I called the airline and was informed to contact Ticket.dk as it is in there system they have to fix this. When I call ticket.dk I'm informed that they can not help me and I have to book the seats again and pay for them again. Ticket.dk is the worst I have ever talked with in customer support and I have talked with a lot in that field as I have worked myself in that field for close to 20 years. They would not help with anything at all.

I searched a ticket on Momondo, when purchased on Ticket.dk the date was changed to my big surprice, please be aware that dates can eventually be change, and not possible to book without adding seat with additional extra cost, in my case 1200kr, be aware of this company.

So far so good

Total scam!
I tried to change the ticket, but they told me to contact the airline directly. However, aftre called 3 times, the airline clearly said the ticket was booked by an agent, and that the agent must contact them to make any changes. This left me with no choice but to buy a new ticket.
Total scam!

DKK 1.900 for a simple name change. Cannot recommend this travel site, as it seems to be a business model to make the most of their customers, when they make a SMALL mistake when booking tickets. Never again unless ticket.dk will make it good again and accept to change a middle name at no cost and show some goodwill. And they dont respond to bad reviews... like responsible companies usually do...

Good, effective, quick and professional service.

I wasn't able to cancel a purchase within the 24hrs window all airlines and third parties have (besides the usual extra cancellation or modification fees everyone has)

Ticket.dk removed a service that is free on the airline company's website (adding a bag) and charges an insane fee to do it for you. I will not use this company again.

Price listed on Momondo.dk and price listed on website differs (818 DKK versus 1674 DKK).

This is the case for both Ticket.dk and AirNGo, which are part of the same enterprise, demonstrating that it's a pattern, not an accident, i.e., intentional. The low price guarantees the top positions on the Momondo-listings, but is, in fact, bad business practice, and in violation of Danish law.

The business will therefore been reported to the relevant authorities for false price listing with the intent to mislead the customer, and I will personally abstain from using their services again.

They stole my money.
Confirmed payment charged my card and then said ticket wasn't available anyway.

Terrible Service and Misinterpretation of EU Regulations

I had an incredibly frustrating experience with Ticket.dk after my flight was canceled. Despite EU Regulation 261/2004 clearly stating that passengers are entitled to rebooking under comparable conditions—even if it means using another airline—Ticket.dk refused to assist. Instead, they only offered a refund, claiming they could not rebook me with another carrier.

Their customer service repeatedly pointed to their intermediary role and denied responsibility for ensuring the airline fulfills its legal obligations. This left me stranded without alternatives, despite my clear request for rebooking.

If you're looking for a travel agency that stands by its customers and enforces passenger rights, look elsewhere. I cannot recommend Ticket.dk and will never use their services again.

Quick and easy to deal with

I never left a comment on anything in my life except for this one, because the experiece was really really bad. The case was that there's something wrong with my partents' visa, so they can't go with me. I request to change the name of the ticket urgently so my friend can go with me instead. I tried to contact both the airline company and ticket.dk, the airline company said that I just need to inform the agency to call them, it takes like 5 minutes work. But the agency said that I need to inform them 3 business days before departure, which I obviously can't. Sadly, I got no refund from the ticket that I wasted and paid extra 1800 kroner to buy a new ticket for my friend. This whole thing really stressed me out and I'd rather pay extra money from then to choose another agency rather than this one.

They have a bad service and i dont recommended.
I buy a ticket from cph to Entebbe with change a ticket and i try to contact with email and after then i will tray a change my Trip day and they siad to me buy a new ticket and i disappointed with them and i never recommended this bad agency ticket. Dk.

Terrible customer service. Do not waist time on buying any "additional" cancellation insurance. Been communicating online with various "employees" and the following loop is send to me.

"We cant help if you don't add screen shots of purchase from Tickets and proof of payment from bank". I add and resend. And then they complaint about "original email not used" I resend, add files and then the Circus starts all over.... W*T*F?!

Very confusing booking Experience. Do not add anything to Your flight.
You can not get in contact with Them after you book The tickets.