Ticket.dk Reviews 

No customer support - not picking up the phone and bad support on e-mail. Massively overpriced add-ons.

Please do not use, for your own sake.

One of the cases where; if nothing goes wrong it's fine, if anything goes wrong EVERYTHING is wrong.

God service

Fast help with the administrative process to get my money back for tickets after the flight to the UAE was cancelled due to the situation in the Middle East. However, I asked three times whether there was any administration fee, and they never answered.

The next day after my order's acceptation and payment my flight booking was rejected. I had to rebook for a higher price somewhere else. When I asked for compensation they rejected my inquiry. Totally untrustworthy. Never use their service again.

THe price rose 1500 DKK/200 Euro in the end!

I paid a full return flight ticket and next day was informed the homebound was not confirmed and I was advised I need to book separately. Ticket agency wrote that the refund has been processed, but it is NOT refunded as I wrote this feedback - been 2 days now.

SCAM!!! They keep emailing you to pay more and everything on the website is a lie !!!! Horrible website a horrible costumer service team! Extremely unprofessional.

Very hard to deal with when it comes to rescheduling or refunding a ticket especially when telephone is rebounded to India.

I bought flights with the right to change them, it was clearly also stated in the item lines of the confirmation email.
However, when I needed to change the flights they refused saying that the airline would not allow it "for some reason". I called the airline and they said Ticket.dk hadn't purchased that service from them.
I had to buy new flights (not from Ticket.dk), but Ticket.dk refused to return my money for the original flights, giving all kinds of reasons which are not accurate. I have proof, and I will take the case to ECC, and expect that Ticket.dk gets consequences from their actions. Charging customers for a service they do not purchase from the airline is illegal.

Smooth and efficient booking with ticket.dk
I recently booked a flight through ticket.dk, and I had a very positive experience. The booking process was quick, straightforward, and hassle-free, much faster than I expected.
Additionally, I found their prices to be very reasonable compared to other companies I checked, which made the purchase even more satisfying. Overall, I’m very happy with ticket.dk and would definitely recommend them for anyone looking for an easy and efficient way to book flights.

Jeg bookede via Momondo med KLM på baggrund af bestemte tider der fik mig bedst muligt til Nairobi.
De tider, der endte i bookingen hos Ticket, var ekstremt dårlige anderledes med ETIHAD - overnatning i Abu Dhabi og sindssyg ud- og hjemrejse med natafgang kl. 01:45. Billetten er ubrugelig og jeg forsøgte i samme minut at jeg så fejlkøbet - var stensikker på at det var Momondo KLM tilbudet jeg betalte for (på mobilen hvilket måske var dumt af mig) at skrive til dem for at ændre tiderne og at jeg var blevet snydt. Derudover forsøgte jeg at stoppe bankoverførsel. Ticket.dk svarede iskoldt - jeg er færdig med at booke på Momondo som samarbejder med den slags scam-firmaer og vil hellere bestille direkte hos flyselskabet.
Her er svaret fra Ticket.dk
Hi Liselotte Lyngsø,
 
Thank you for contacting us. We would like to inform you that the itinerary you received is the original booking as confirmed at the time of purchase. There have been no changes from the airline or our system, and there is no technical error or glitch involved.
 
If you wish to cancel the booking, the cancellation will be processed as per the airline’s fare rules. Please let us know how you would like to proceed, and we will assist you accordingly.
 
We appreciate your understanding and remain available for any further questions.
 
Please note that our standard policy does not include a full refund of the ticket cost.
If you haven’t purchased our Cancellation Guarantee, we can still check with the airline whether any taxes or fees can be refunded.

Our handling fee of [DKK 600 per ticket] is deducted from any refundable amount.
If the recoverable amount is less than the handling fee, no refund will be issued.
 
If you wish to cancel, please reply to this email to confirm. 
We’ll process the cancellation and send you a confirmation, which can be used for any insurance claim.
Med vänliga hälsningar/Kind regards,
Sanket
Customer Support

Booked and paid for 2 seats bookings. They then cancelled 1 of the seat bookings. I only booked the seats to sit next to my daughter. Now I have paid for 1 seat and I can't sit next to my daughter.

Sadly I have tried since yesterday to check in not possible and call not possible

So last time I use ticket

U need better service

Don't buy an insurance , they the cancellation fee is 70 percent

cheating services. the airline called play went bankrupt, which i booked my flights with via this company. they asked me not to file for a refund because the refund is already on the way (even though i can just simply get my refund up until 3 hours before the flight departs with their policies). so i did not file and now it's been 1 month not getting my money back, plus they won't respond to the emails. first and last time customer.

I bought a changeable ticket (more expensive than a standard) to be changed min. 72 hours before departure and then I should only pay the difference between the original departure and the rebooked one.
I tried to do 75 hours before my original departure - it was not digitally possible and no-one answered my call Sunday evening. Next day Ticket.dk offers me a rebooking where I have to pay more than the difference (even more than if I changed my departure directly through the air company).

I have purchased my flight tickets from Ticket.dk many times before, and was always pleased with the fast and good service. Prices are also one of the most favourable in the market in addition to not adding any extras to the price one sees on the chart.
Thanks Ticket.dk :-))
Highly recommended !!

Terrible customer service – I had to buy new tickets myself

I paid to change my flight and contacted customer service well in advance. Unfortunately, I never received a reply until it was too late, and the change was never processed. As a result, I was forced to purchase new tickets at full price just to make my trip.

Their lack of communication and slow response cost me time, money, and a great deal of frustration. I have since requested a refund for the unused change fee, but still haven’t received a clear answer.

I absolutely cannot recommend this company and would advise others to stay away if they expect proper customer service and reliable handling of their travel plans.