Ti-Springs.com Reviews 

Be aware of this company, Ti-Springs, and his owner.
Our company placed an order to purchase EIGHT (8) springs with a total value of around 700£
The lead time was 3-4 weeks but the order has been delayed for more than 2 month more until now.
The only answer we have got during these months from the owner was: 'I will dispatch them next week' but they were never dispatched.
One week ago we requested a full refund, and until now we have not got any answer from him...
Our office in Plymouth cannot contact him neither by mail nor by phone.
It's quite stupid the fact that a company risks its reputation for just 700£
We are considering to take legal actions against him and his company.
Avoid this store at all costs!!

They are the best for service and good products great company I've use them for years

Scout is a very nice guy and the products are excellent, quickly dispatched and in any case of doubts you will get support by all means.

Great Communication, Would recommend!

Have received 2 packs of bolts, now installed on my bikes and I love the look! Subtle... but not too subtle!!
Thanks guys... great products and great service!

Top quality parts, to be a five star i would like IF you improve the possibility to track and trace the order. But you delivered om acepteble time and thats of most importance.

Perfect services, arrived in time :-)

Used ti springs a few times. Great products and amazing service

Once I read the FAQ everything went very smooth- order - delivery - fitting... great spring !!! Very Happy

0/5 if i could. ordered on black friday no order has been shipped yet. said two packages got lost in transit and sent a fake tracking number once. then started blaming production delays. after he couldnt meet his ship date he specially told me he started blaming brexit. Youve been warned take your business elsewhere. if he put down the phone and stopped deleting comments from instagram and policing these review sites maybe some orders would get shipped. why is it that recently all 1/5 are shaded out for "violating trust pilots guidelines"

I ordered in June 2018 2 titanium coil springs from Ti-Springs.

Waited over 8 month due some delivery problems. Got my springs last week. Good quality, great springs. Nearly the only one who sells 2.5" springs for trunnions shocks.

The delivery would be no problem if the communication were better. Lots of e-mails later I got my stuff.

I order since 10 years at ti-springs and never had any problem. I hope they finish the delivery and the in stock situation and start more real talk about the shipping dates.

Great price and super fast shipping. Will use again.

Although it took a long time for my parcel to arrive, I’m glad I got it though and thanks for the great customer service! Salute to Scout for helping me with all my inquiries!

Awesome guidence and take care in anything you ask for! Great company

good customer relations and good quick service

Always nice to deal with Ti Springs, Super nice components

High Quality Titanium springs And Great 👍 price. Thanks

I ordered a Ti-Springs spring on September 24th 2018 (of course I'm paying right away!).

On their site at the time of the choice was written "Any springs pre-ordered between now and 30/09/18 will arrive with you around early November".

On November 8th I ask for information via e-mail and I receive an answer from the "Owner & Founder", "Hi Paolo.Thank you for your email.Your order is due to be dispatched next week. I hope this helps. "

On November 20, having not yet had a communication on the shipment, I ask for more information by mail, the "Owner & Founder", "Hi Paolo, Apologies for the delay, your order is due to be dispatched next week and many thanks for your patience and understanding. "

November 30, I ask if I will be sent the spring at least for Christmas, I always answer the "Owner & Founder", "Yes definitely!".

3 December further request mail ....... response of the "Owner & Founder", "Hi Paolo, Your order will be sent this week."

December 10, I will not be sent any shipment, I ask for information, answers the usual "Owner & Founder", "Hi Paolo. Apologies for the continued delay, your order will be sent next week. for your continued patience and understanding. "

December 23, I still ask what problem there is about my order after 13 WEEKS !!! has not yet been shipped, "Owner & Founder" replies, "Hi Paul. Your order will be sent on Monday The reason for the delays is that we have experienced some manufacturing and shipping delays. helps. "

December 29 with an email I ask if my order has been sent, January 2 replied to the "Owner & Founder", "Hi Paolo.Your order has now been dispatched and will arrive with you soon. I hope this helps." ......... I FINALLY tell myself .....

On December 2, I ask the "Owner & Founder" if he sends me a tracking code, he sends it to me and writes me "The tracking number for the package is: RN539370527GB You can track the progress of the package from the moment the package arrives in your country, here: xxxxx Royal Mail tracking link xxxxx ".

January 10th 2019! not yet having any feedback on the shipment by tracking code I ask the Ti-Springs to confirm the tracking, the usual "Owner & Founder" replies to me, "Hi Paolo, thank you for your email (maybe he's kidding me?). I have just checked the tracking number and I can confirm that it is correct. The tracking information will update as soon as the package arrives in your country. I hope this helps. "

To date, 14 January 2019, AFTER 17 WEEKS from the order I have not yet received the spring I PAID ON 24 SEPTEMBER 2018.

To date it is, by far, my worst online shopping experience.

Update of 21/02/2019
After waiting in vain for my order, and after contacting the Owner for another ten times, not being able to deny the evidence he replied telling me that the barcode had been lost and that the package would have returned to the factory soon after.

I, through email, I told him that if the spring would arrive by February 19 (22 weeks after the order !!) I would have asked for the repayment. the Owner replied that the arrangement was fine and that I had to feel comfortable ......

To date 21/02/2019, I paid 107.50 pounds (about 123 €), I did not have MIA spring, I wrote 2 mail to TheOwner asking for the rebuttal but the "sir" npn even answered me.

5/07/2019 I would like to add an update. Through a friend on 6/03/2019 I placed another order to check if my previous case was really an "unfortunate case". Well after an endless wait, many emails where I asked for information, first I sell as an answer "Hi F ........... thank you for your email. Apologies for the delay, your order is due to be sent next week .I hope this will help you get your patience and understanding. "
then passing to the usual story "Hi F .......... there is no tracking number for the package, although a signature will be required upon delivery."

After waiting in vain for other days I decided to request a refund through Paypal, good for the 130 € paid SIg. Owner repaid me just over € 116 on 06/24/2019 after almost 90 days !!!

I think it makes this game to earn on bank interest.

Honestly, don't even try to get close to the Ti-springs, it's a piece of advice I give you lovingly.