Thrillophilia 

Service was easy and supportive, so wonderful staff and attentive, thank you for best experience

We planned a trip to Scandinavian countries in the month of Oct 2025 through Thrillophilia . It is a scam . I issued them a legal notice and received a reply from them today where they are deliberately concealing their costing as that would reveal how much they are overcharging for sub standard services .

My family—mom, dad, my brother, and I—had an excellent experience with Thrillophilia travel agency. The Vietnam itinerary was smoothly organized from start to finish, with thoughtful pacing and well-chosen activities. The staff were courteous and attentive, always ready to help and answer questions. The meals, especially breakfast and lunch, were delightful and added to the overall enjoyment of the trip.

The hotels were well-chosen—clean, comfortable, and conveniently located close to marketplaces—allowing us to explore more places easily. This thoughtful hotel selection enhanced our stay and made the trip even more enjoyable.

I’ve already shared my experience with my other family members and my friends; they’re planning to connect with them for more trips as well.

My family loved the trip and the level of service.

Special thanks to Sahil from Thrillophilia team for helping plan the itinerary and for his outstanding support.

We truly appreciated the team’s professionalism and hospitality, and we look forward to planning our next adventure with Thrillophilia.

The response and compensation offer is not acceptable and it clearly shows, this company cares for profit not the customer satisfaction. We have seen on our own eyes the other travel companies at Sri lank , re arranging the customer itinery based on the flood situaion, provided with better accomodations. Strongly suggest not to use the services of Thrillophilia.

TLDR: Don't try to save a couple bucks by booking through this company. They likely won't provide the tickets and you'll spend way more time trying to chase the tickets down than it's worth for saving a couple of dollars/euros!

I'm not sure if Thrillophilia is a scam or just so poorly run and organized that they simply don't have it together enough to provide the services they sell.

We purchased two Royal Alcazar, Seville | Skip-the-line Admission Tickets. The tickets were a little cheaper booking through Thrillophilia than directly with the venue which was weird, but I figured let's save a little money. Immediately after purchase I received an email asking for our passport details which were supposedly required to reserve the tickets. The email didn't provide any information about how to provide these additional details, so I simply responded to the email with the information. A couple of days later I received another request to provide the same details, again with no instructions as to how to provide them. I responded directly to the email again and I logged into the website and provided the details through a support ticket.

Again there was no response to the email. I received a response to the support ticket confirming they had received the support request and would get back to me shortly. The next day I received another response from support saying since they had contacted the other department they were closing the support ticket and that I'd get a response from the other department.

I've still not had any of my questions answered, I don't know if they've received my passport details or if I'll actually get tickets to the venue. Since things tend to sell out, I'm reluctant to wait on finding out if Thrillophilia will actually provide the tickets since they are clearly disorganized and I'm wondering if this was a scam from the start.

I'll update this review if I do receive the vouchers or if I have to report the credit card charge as fraud to my credit card company.

I booked through Thrillphilia for my Teamlab Phenomena Abudhabi visit at an offer price. Booking was quick and easy

Budget friendly group tour with nice hotels & itenarary.

I bought a ticket to the global village and nothing was confirmed. I am waiting at the door now and threilliphelia's customer support did not respond in good time and I ended buying a new ticket from the global Village.
Avoid this bad service

We made a booking for Madame Tussaud’s museum in NYC with Thrillophilia and we got the tickets for very decent rate which was 60% of actual cost and the process was easy and smooth

No customer support. call back at their whims and fancies. No refund intention partial or full

No response from this company, so I cannot even make a booking!!
After reading the reviews here I will go elsewhere to make my booking for our India trip. I thank everyone here for helping me avoid the mistake of booking with this company.
The worst customer service I have ever experienced.

1 start is actually a lot for this company.

Let's start with the simple fact I looked at what they have of offers in NYC. Seems like a big deal very cheap, very cool. $45/ per. to get to the TOP OF THE ROCK in NYC and me and my friend decided to buy the tickets.
Everything looks to be normal when all of the sudden we only receive 1 confirmation and 1 ticket in process. We are almost about to check in because the ticket even was from 9:20 PM to 10:50 PM.

DO TO THIS Irresponsible Company at the time of check in we needed the QR codes and tickets that IT WAS SUPPOSED To be sent after payment to our emails and UNFORTUNATELY they (Top of the Rock) Couldn't help much because it had to be process through THRILLOPHILIA.
We patiently waited and we were told to wait a little bit more for someone to help us out; At the moment of waiting they told us we needed to leave do to; NO TICKET, NO ENTRY

Now [12/04] I been since yesterday trying very hard to track what exactly happened last night, and all got now is 2 tickets 1 as "in process" and the another one marked as "rejected"
[BTW the refund is not even process.]
THEY HOLDING MONEY! and second thing is.. now the another ticket that is marked as "processed" was never even scan do to the company sending the email at 10:40 PM.
To wrap this up..
Now I been looking for answer of why they don't want to give me my money back of 2 tickets that we didn't got to used because the staff member didn't help and also how they holding money knowing that what they did is very messed up.
And yes I am concerned and mad at the fact I try to contact them about the ticket that was "complete" and they don't give me no answers.
All I NEED IS MY MONEY BACK.
All it takes is less than 1 minute to take your money and guess what? They really can't issue a refund the same day.

Very frustrating.

Extremely disappointing experience. We paid a premium expecting a smooth and well-organized service, but almost 90% of the promised inclusions were not provided. They blamed VVIP movement as an excuse, yet other vendors in the same area delivered the full service without any issue.

Despite promising a refund of ₹300, I have not received a single rupee till now. The service was chaotic and mismanaged from the start — confirmed ticket holders were made to wait unnecessarily while they kept issuing new tickets. The boat that was scheduled for 5:00 PM started only at 6:30 PM, there were no proper seats, no snacks, no water bottles, nothing that was promised.

People who paid ₹500 directly to other vendors enjoyed a proper 3-hour trip with snacks and a guide, whereas we paid more and received the worst possible experience.

This was completely unfair, misleading, and unprofessional. Since there has been no response to my complaint, I am proceeding with legal action through consumer protection authorities.

I strongly do not recommend this service to anyone.

They cancelled my reservation and the for refund i've been waiting for 10 days and they are just delaying it.

Disappointing Experience with Thrillophilia – Not Worth the Hype

We booked a tour to kerela through Thrillophilia and unfortunately, the experience was far from what was promised. Here’s a breakdown of what went wrong:

Room Quality:
We booked a Super Deluxe room, but the room provided was well below basic standards.
It was extremely small and lacked comfort.
Missing Amenities:
No iron
No electric kettle
No working WiFi (which was a major inconvenience)
Poor Customer Support:
We contacted Thrillophilia immediately after checking in.
Initially, they responded saying they were “looking into it,” but there was no follow-up.
I had to repeatedly chase them for updates, but nothing was resolved during our stay.
Overall Experience:
Despite paying a hefty amount for a premium experience, the service was disappointing.
There was a complete lack of responsibility and coordination from their side.

If you’re considering booking through Thrillophilia, I would strongly recommend thinking twice. What’s promised and what’s delivered can be worlds apart.

After a terrible experience with this company, I felt compelled to leave a review to alert others and prevent them from falling into the same trap.
Instead of addressing my concerns or issuing a refund, the company resorted to harassment, bombarding me with emails and messages on my personal phone, pressuring me to alter my review to a positive one or to remove it entirely. This behavior is utterly shocking, and I am determined to report them for their unprofessional conduct.

This company will not keep their promise. In the confirmation email, they said that the voucher should be delivered "up to 30 minutes." But it arrived more than 100 minutes after the confirmation email. They won't refund even when I requested it way before they sent me the voucher. Totally wasting my time and money!

Worst experience ever. Made me hate Kerala because of the travel experience.

Very expensive to pay but very low standard hotel bookings and transportation. Their ground operator is travel Nivriti. The car they provided is so scary to touch, not clean. It felt like they got spare parts and built the car. When requested for another vehicle, they said they will provide but did not. I almost felt like I want to cancel the trip and go home.

Travel Nivriti, don't ever go with them.

I am disgusted by the abysmal customer service of this company.
I purchased Lisbon Oceanarium Tickets and the day pass. I was told that the tickets were sent, have multiple emails and whatsapp messages about this, yet when I went to the Oceanarium they advised this wasnt a ticket at all, only the 48 hour day pass.
Upon speaking to customer services, they stated this was what I purchased. Even after sending all the confirmations, the screenshots and the emails, they state that I purchased the day pass and refuse to help.
This was for my BIRTHDAY as well! The Oceanarium felt so bad for me and advised me to report them, then gave me discounted tickets as I was in tears.
DO NOT USE THIS SCAMMING COMPANY!
Edit* They also blocked my email after this.

I am very disappointed from thrillophilia. Starting with they have zero knowledge regarding the destination. They don't know which places to travel at what time to save our time/day. They don't even know regarding the timings of opening and closing the places of destination. They made itinerary very absurdly without guiding us anything due to which changes were required in itinerary when we reached there. They could have easily saved our one day if they had that kind of knowledge.
Moreover the promises made that they would help in tickets were all fake. Once the 1st installment payment was done, contacting us is a big thing nobody even replied to our mail or messages. And a bare minimum thing is that they didn't even know if we require visa or not for the route. The sales person kept saying we don't require visa till end even when we showed him the tickets(which we booked , no help from them) but it's our research and survey that we applied visa otherwise it would have been a big trouble for us. VISA WAS MANDATORY. They kept calling us day and night, 24 hours to book the package. But once it was done they disappeared. And lastly no on ground support. I called the sales person Mr Ayush regarding some issue. He just asked me to raise the request online. We did the same and after few hours I got mail that your issue is resolved (which never was) and nobody even contacted us to verify. They are there just to make money.