Having recently lost my phone while travelling abroad I called into Three Camberley to see if they could get me back up and running. Long story short - the service from Laura and Conor was exceptional... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
In store customer service has been exceptional. The staff especially when upgrading and/or problems with products where more than helpful and friendly (both Middlesbrough and Stockton stores). Gone ab... See more
Company replied
⭐⭐⭐⭐⭐ I had a brilliant experience with Kendall at 3 network shop in the fort Glasgow when choosing my new iPhone. She was so lovely, friendly and patient, and really took the time to help me f... See more
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Tyler has been fantastic!! Coming into 3 Store for a new phone is my worst nightmare!!! Very stressful! Always asked complicated questions! Like what’s your password! Tyler made the experience almo... See more
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Company details
About Three UK
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
United Kingdom
- www.three.co.uk
4.6
Excellent
66K reviews
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Three broadband in ws12 area is utter…
Three broadband in ws12 area is utter rubbish don't even think of purchasing if I could give zero stars I would
2 August 2026
Unprompted review
Reply from Three UK
Hi Rob, we are sorry to hear that you are having such a frustrating experience with your home broadband connection. We know how important it is for your connection to run smoothly, and we want to help get things back on track for you. You can check for any updates or coverage details in your area here: https://bit.ly/2ThkuKd. If the issue continues, you can reach out to us here: https://bit.ly/3MQgrfW and we’ll take a closer look. Our team is available Monday to Friday, 8am–10pm, and weekends 9am–8pm.— Three Social Media Team
Great customer service
Staff we're very helpful and informative. We were given lots of options and no pressure to make quick decisions.
8 August 2026
Unprompted review
Reply from Three UK
Hi Sprucy, thanks for sharing your experience! We’re really glad to hear our team made a positive impression. 😊
-Three Social Media team.
Kind and professional service
Kind and professional service. Online was great
8 August 2026
Unprompted review
Reply from Three UK
Hi Sam, thanks for sharing your experience! We’re really glad to hear our team made a positive impression. 😊
-Three Social Media Team.
Baldeep was very helpful
Baldeep was very helpful. Despite technical issues and address issues she solved all these issues and remained patient throughout.
8 August 2026
Unprompted review
Reply from Three UK
Yay, Anon! 🎉 We absolutely love hearing this. Nothing beats walking away after receiving outstanding customer service. Baldeep is truly awesome for making it happen! 😎 — Three Social Media Team
Pritpal the Magician
Pritpal was absolutely amazing and helped me with all of my queries. Was very understanding and had lots of patience. I will definitely recommend everyone comes to see Pritpal and get the help and experience they deserve.
8 August 2026
Unprompted review
Reply from Three UK
Hi Blandine, thank you so much for sharing your experience. It’s wonderful to hear how well Pritpal supported you, he clearly made a real difference and ensured you felt fully looked after. We’re delighted you had such a great visit, and your recommendation means a lot. — Three Social Media Team
Store manager was amazing very helpful
Store manager was amazing very helpful
The new trainee was brilliant she done very well
8 August 2026
Unprompted review
Reply from Three UK
Hey there, we’re glad to hear both the manager and the trainee delivered such supportive service. Thanks for sharing your feedback. 😊
-Three Social Media Team.
The experience was amazing
The experience was amazing. Amber was incredibly helpful and professional. It made my decision easy!
8 August 2026
Unprompted review
Reply from Three UK
Hi Annette, thank you for sharing your experience. We are glad to hear that Ant looked after you so well and provided such great support during your interaction.— Three Social Media Team
Very poor value for money
Very poor value for money. Compared to other phone providers as to cost, Three is a complete scam. Try Revolut Mobile, 1P Mobile or EE. Coverage is also terrible, I have two phone Sim cards and the one from the US worked better in London than Three did.
8 August 2026
Unprompted review
Reply from Three UK
Hi Emma, thank you for sharing your feedback, and we are sorry to hear that you are unhappy with your contract pricing. Signal can vary depending on location and how busy the network is at certain times, so checking your local coverage can help identify what’s going on: https://bit.ly/2ThkuKd. As we’re not able to discuss account-specific details on social media, if you need further clarification, please contact our chat support team at https://bit.ly/3C43TKN. They’re available Monday to Friday from 8am to 10pm, and weekends from 9am to 8pm, and will be able to review everything with you directly. You can reach our phone support team Mon–Fri, 8am–8pm, and weekends, 9am–6pm. Just dial 333 from a Three phone, 0333 338 1001 from any other line, or +44 7782 333 333 if you’re abroad. They’ll be able to check your account, review everything in detail, and provide the support you need.— Three Social Media Team
Luke was amazing
Luke was amazing, friendly, helpful and supportive couldn't ask for more from him , a big thank to you Luke
8 August 2026
Unprompted review
Reply from Three UK
Hey Hazel, thank you for sharing your feedback. We’re really glad to hear Luke made your experience a positive one. 😊
-Three Social Media Team.
Reply from Three UK
Hi Annette, thank you for sharing your experience. We are glad to hear that Ant looked after you so well and provided such great support during your interaction.— Three Social Media Team
First class service Luke made things so…
First class service Luke made things so easy
8 August 2026
Unprompted review
Reply from Three UK
Hi Peter, thank you for sharing your experience. We are glad to hear that Luke looked after you so well and made the whole process smooth and straightforward during your interaction.— Three Social Media Team
James
Hi
Ritesh was brilliant for us today. We walked out with two new updated contracts. Simple no messing around and strait to what we needed. I will be coming back to update my daughters very soon.
8 August 2026
Unprompted review
Reply from Three UK
Hi James, thanks so much for sharing your experience. It’s great to hear Ritesh was able to get everything sorted quickly and make things nice and straightforward for you. We’re really glad you’re happy with your new contracts, and it’s brilliant to know you’ll be coming back soon for your daughter’s upgrade too. We hope you have a wonderful day ahead and see you soon! 🥰 — Three Social Media Team
Ritesh was very helpful
Ritesh was very helpful. Made the experience very easy.
8 August 2026
Unprompted review
Reply from Three UK
Hi Robyn, we’re glad Ritesh made things easy for you and helped throughout your experience. – Three Social Media Team
Jemima and Jamie were so helpful and…
Jemima and Jamie were so helpful and patient. They had the expert knowledge to fix a problem we had setting up my son’s phone. It was complicated and they took all the time needed with no stress and kindness. 3 store in St James Centre Edinburgh
8 August 2026
Unprompted review
Reply from Three UK
Hey Sam, thanks for sharing your feedback. We’re really glad to hear Jemima and Jamie were so patient and knowledgeable in resolving the phone setup issue at our St James Center store. 😊
-Three Social Media Team.
Reply from Three UK
What a sweet 5 star rating, Leanne! Our team is truly exceptional, and we’re so happy to know they made everything right for you. Thank you! ☺️ — Three Social Media Team
Reply from Three UK
Hi Safdar, thanks for sharing your experience! We’re really glad to hear our team made a positive impression. 😊
-Three Social Media Team.
Salisbury 3 were amazing
Salisbury 3 were amazing. Very helpful. Elliot was super helpful 👌 great service.
8 August 2026
Unprompted review
Reply from Three UK
Simple, easy, sorted, Natasha! 🎉✨ We’re hyped Elliot and the rest of the team could help you out today, have an awesome week ahead! 🚀 — Three Social Media Team
Outstanding experience with Prince in…
Outstanding experience with Prince in providing the right advice which is both practical and cost-effective!
And to David too for being so obliging in providing me with the correct device needed to change SIM cards.
Thank you to both!
8 August 2026
Unprompted review
Reply from Three UK
Hi Daniel, it’s great to hear Prince and David made your visit easy. Thank you for sharing your experience. – Three Social Media Team
Thank for helping me set up the phone…
Thank for helping me set up the phone Anna you are very kind:)
8 August 2026
Unprompted review
Reply from Three UK
Hey Nelda, we’re really glad to hear Anna made the phone setup process easy and left such a kind impression. Thank you for your feedback. 😊
-Three Social Media Team.
Very friendly and helpful lady
Very friendly and helpful lady. Very patient with us.
8 August 2026
Unprompted review
Reply from Three UK
Sweet, John! We’re so happy to hear that you had a wonderful experience with us. Thank you for the review! — Three Social Media Team
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