Having recently lost my phone while travelling abroad I called into Three Camberley to see if they could get me back up and running. Long story short - the service from Laura and Conor was exceptional... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
In store customer service has been exceptional. The staff especially when upgrading and/or problems with products where more than helpful and friendly (both Middlesbrough and Stockton stores). Gone ab... See more
Company replied
⭐⭐⭐⭐⭐ I had a brilliant experience with Kendall at 3 network shop in the fort Glasgow when choosing my new iPhone. She was so lovely, friendly and patient, and really took the time to help me f... See more
Company replied
Tyler has been fantastic!! Coming into 3 Store for a new phone is my worst nightmare!!! Very stressful! Always asked complicated questions! Like what’s your password! Tyler made the experience almo... See more
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Company details
About Three UK
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
United Kingdom
- www.three.co.uk
4.6
Excellent
66K reviews
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Steven really helped me a lot fun guy…
Steven really helped me a lot fun guy to talk very cool experience
10 August 2026
Unprompted review
Reply from Three UK
Wow, Shubham! It’s wonderful to hear that Steven made everything effortless and ensured such a smooth experience. – Three Social Media Team
Cameron helped me a lot today
Cameron helped me a lot today. I never thought it would be so easy to be connected to the internet!
Amazing service
10 August 2026
Unprompted review
Reply from Three UK
Hi Edilaine, we appreciate your lovely feedback ⭐. Great to hear Cameron made everything simple and helped you get connected with ease. – Three Social Media Team
Harrasment from number stating they are three network
0215293155
Receiving continued harassment calls from this number saying they are from three about my contract.
I dont wa t and have never had this company.
I have reported these continued calls to the regulator and if the continue i will take it to the police
Stop with the scam calls
10 August 2026
Unprompted review
Reply from Three UK
Hi Chris. We are so sorry to hear that you have been receiving these frustrating scam calls from a number impersonating us. Please report this by texting CALL to 7726. You'll receive a reply asking you to forward over the phone number which called you. You can read more about spam, scams and how to report them here: https://bit.ly/3gNqWQQ. As we’re not able to discuss account-specific details on social media, if you need further clarification, please contact our chat support team at https://bit.ly/3C43TKN. They’re available Monday to Friday from 8am to 10pm, and weekends from 9am to 8pm, and will be able to review everything with you directly. — Three Social Media Team
I came into store to buy a PAYG sim and…
I came into store to buy a PAYG sim and I was helped by Reece and Harvey who provided excellent help and information and good customer empathy.
10 August 2026
Unprompted review
Reply from Three UK
Hey John, we're pleased to hear that Reece and Harvey made your visit straightforward and supported you with clear guidance and care. Thank you for taking the time to share your experience. 😊
-Three Social Media Team.
He’s did best services and changed my…
He’s did best services and changed my bills
10 August 2026
Unprompted review
Reply from Three UK
Thank you, Nishanthy! We’re so glad your time with us left such a wonderful impression. Your feedback means a lot. – Three Social Media Team
Hannah was lovely and we had a great…
Hannah was lovely and we had a great services from her, she was friendly and efficient and we left happy:)
10 August 2026
Unprompted review
Reply from Three UK
Love this, Mary 💫 We're delighted Hannah's warm manner and efficient support left you heading away with a smile 😊
- Three Social Media Team
Heartless inconsiderate axxholes
Heartless inconsiderate axxholes
Three have got to be the worst network around. Today will be cancelling all five of my contracts
10 August 2026
Unprompted review
Reply from Three UK
Hi Paul,
We're sorry to hear you've been left feeling this way. It's clear from your review that we've fallen short of your expectations, and it's disappointing to hear that your experience has led you to consider cancelling all of your services with us.
As we're unable to access account details on this channel, if there's a specific issue that's led to this decision, please contact our support team via chat at https://bit.ly/3C43TKN, available Monday to Friday 8am to 10pm and weekends 9am to 8pm. They'll be able to review your concerns and discuss the options available.— Three Social Media Team
Great service from Dean
10 August 2026
Unprompted review
Reply from Three UK
Hi Andrea,
We appreciate you taking the time to leave a review. It’s wonderful to know Dean looked after you so well.
– Three Social Media Team
Great customer service
Great customer service! Sona was great and very helpful. Would highly recommend
10 August 2026
Unprompted review
Reply from Three UK
Arman, thank you for the review. We're overjoyed that Sona made your experience outstanding. It’s great to know you’d recommend us, and we wish you a fantastic day. 😊 – Three Social Media Team
Thanks to Keisha I had a smooth…
Thanks to Keisha I had a smooth experience. Her customer service was good.
10 August 2026
Unprompted review
Blagovestka who helped me was very…
Blagovestka who helped me was very patient and helpful
10 August 2026
Unprompted review
Reply from Three UK
Hi Patrick, thanks for sharing your 5‑star experience ⭐. We’re glad Blagovestka made your visit feel well‑supported. – Three Social Media Team
Nik in Basingstoke went above and…
Nik in Basingstoke went above and beyond to help us out with an upgrade and swap over of phones. He is a phone genius and has the most amazing customer services skills.
10 August 2026
Unprompted review
Reply from Three UK
Thank you so much for the wonderful feedback, Nash! Nik is a credit to our Basingstoke team, and we are so glad he could make your phone swap so easy. Have a great day! ☺️ — Three Social Media Team
Patient and extremely helpful
Ryan was extremely helpful and extremely patient whilst helping my elderly mother and her partner.
Sorted mum out with exactly what she needed and gave us the best deal for her.
10 August 2026
Unprompted review
Reply from Three UK
Your shout-out is WOW 🎯 Latkea. We're delighted Ryan took the time to find exactly the right fit for your mum and helped secure the right offer too. Wishing you lovely moments ahead 🌟
- Three Social Media Team
Thank 😊 you for helping me set up my…
Thank 😊 you for helping me set up my new device
10 August 2026
Unprompted review
Reply from Three UK
Thank you, Theresa. It was my absolute pleasure to help you get your new device all set up and ready to go. 😇 - Three Social Media Team
Stefanie was great to talk to and get…
Stefanie was great to talk to and get my issues ressolved for my broad band needs for the day and to find what suited my beeds and requirements most.
10 August 2026
Unprompted review
Reply from Three UK
Lee, thank you for your feedback. We’re happy to hear that Stefanie made your experience fabulous. Hope you have a wonderful day! 😊 – Three Social Media Team
For great help, Martin's young man!
His witty sense of humour and the fact Martin cleaned up my phone!
He went the extra mile, giving advice on my plan.
Great job and quick too
10 August 2026
Unprompted review
Reply from Three UK
Hi Debs, it’s lovely to hear your phone was taken care of, the plan advice was useful, and Martin brought a personal touch to the experience. We’re glad everything was handled quickly and with care. — Three Social Media Team
Make your move away from Three and you…
Make your move away from Three and you will thank yourself later
They have charged me for over 4 months for the device plan that has been closed and paid in April
They're blaming me for signing a contract with them through 3rd party
They have premeditated this as it is in the T&Cs.
3 August 2026
Unprompted review
Reply from Three UK
Hi Sergiu,
We're sorry to hear this has been your experience. We can understand why you'd be concerned if you've continued to see charges after believing your device plan had been completed and paid off.
As we're unable to access account details on this channel, please reach out to our support team via chat at https://bit.ly/3C43TKN, available Monday to Friday 8am to 10pm and weekends 9am to 8pm. They'll be able to review the charges applied to your account, check the agreement details and explain what's happened. 💜
Jon was awesome as always.
Jon was awesome as always.
Helped me get the best deal on the best device for me and helped me from start to finish.
10 August 2026
Unprompted review
Reply from Three UK
Love this energy 🎉 Sue. We're pleased Jon helped find the device and deal that fit just right 💙
- Three Social Media Team
Thank you
Really happy with the service in store, my phone had started playing up and Sheree was more than happy to sort the issue for me thank you
10 August 2026
Unprompted review
Reply from Three UK
Hey William! Boom! 💥 Sheree totally nailed it today, and we’re so glad she got your phone completely sorted for you! 🙌✨ — Three Social Media Team
Metin was great
10 August 2026
Unprompted review
Reply from Three UK
Hi Dorothy, we’re really glad to hear Metin made your experience smooth and helpful. Thank you for the 5 ⭐ review. - Three Social Media Team
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